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This wiki has been created and is maintained by the Business Change Enablement team of the Procurement & Programme Management Solutions unit in the Directorate-General for Digital Services (DIGIT).

Our aim is to provide end-users of eProcurement services with exhaustive and high quality documentation. We document and communicate on systems that are currently in use, as well as on those that will come in the near future.

We value feedback from the community of users to help us better answer your needs. You can either put a comment on the wiki page itself, or even better, fill in a contact form  from the Funding the Funding & Tenders Portal, by clicking on selecting the Helpdesk button & support option of the Support Guidance & documents tab (see below) and then clicking on IT Helpdesk. You can also contact the Helpdesk via email addressed to to ec-funding-tender-service-desk@ec.europa.eu. They will forward your comments and suggestions to us.

If you require help or if you have a technical issue while using the portal,  please please always refer first to the Support support page of the portal:  click click on Support Guidance & documents from the menu bar (the tab turns yellow) , then choose the Helpdesk & support, delete the pre-selected Funding Type optionand, after that, click on the Tenders button Procurement  option to view the information concerning support for tenders.

Besides viewing the popular support topics, you will find there 3 types of help: documentation resources (under Guidance & ManualsDocuments), FAQs , Support videos and intervention from the Helpdesk & Support Services . Click on the relevant button and then on the Tenders button.

When you click on the Helpdesk & Support Services buttonthe  IT Helpdesk button, you will be asked to  fill in a contact form.

Remember to click on the Tenders Procurement button to view the information on procurement:Image Removed

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