Contact us

This wiki has been created and is maintained by the Business Change Enablement team of the Procurement & Programme Management Solutions unit in the Directorate-General for Digital Services (DIGIT).

Our aim is to provide end-users of eProcurement services with exhaustive and high quality documentation. We document and communicate on systems that are currently in use, as well as on those that will come in the near future.

We value feedback from the community of users to help us better answer your needs. You can either put a comment on the wiki page itself, or even better, fill in a contact form  from the EU Funding & Tenders Portal, by selecting the Helpdesk & support option of the Guidance & documents tab (see below) and then clicking on IT Helpdesk. You can also contact the Helpdesk via email addressed to ec-funding-tender-service-desk@ec.europa.eu. They will forward your comments and suggestions to us.

If you require help or if you have a technical issue while using the portal, please always refer first to the support page of the portal: click on Guidance & documents from the menu bar, then choose the Helpdesk & support, delete the pre-selected Funding Type option and, after that, click on the Procurement option to view the information concerning support for tenders.

Besides viewing the popular support topics, you will find there 3 types of help: documentation resources (under Guidance & Documents), FAQs, Support videos and intervention from the Helpdesk & Support. Click on the relevant button.

When you click on the IT Helpdesk button, you will be asked to fill in a contact form.

Remember to click on the Procurement button to view the information on procurement: