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Single Liaison Officers

(click here to see the competent authorities or download both table in pdf : SLO and CA)

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CountryRegion  Official nameInformal title (EN)Legal responsibilityContact details
Austria
Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz - Bereich Konsumentenschutz (SLO)
Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Stubenring 1 1010 Wien  Email: cpc@sozialministerium.at  Website: http://www.sozialministerium.at     Telephone: +43 1 711000
Belgium
Algemene directie Economische Inspectie - Dienst Internationale Samenwerking (Federale Overheidsdienst Economie, K.M.O., Middenstand en Energie), Directions générale  de l'Inspection économique - Service de coopération internationale (Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie), Generaldirektion Wirtschaftsinspektion – Dienst für internationale Zusammenarbeit (föderaler öffentlicher Dienst für Wirtschaft, KMU und Energie)Directorate General for Enforcement and Mediation - International Cooperation Service (Federal Public Service of Economy, SME and Energy) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Koning Albert II-laan 16 1000 Brussel  Email: Eco.inspec.int@economie.fgov.be  Website: http://economie.fgov.be     Telephone: +32 2 277 86 54
Bulgaria
Комисия за защита на потребителитеCommission for Consumer Protection - (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: ул. Врабча 1 1000 София  Email: info@kzp.bg  Website: https://kzp.bg/     Telephone: +359 2 9330 565
Croatia
Državni inspektorat Republike HrvatskeState inspectorate (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Šubićeva 29 10000 Zagreb  Email: pisarnica.dirh@dirh.hr  Website: https://dirh.gov.hr/     Telephone: +385 1 2375 344
Cyprus
Υπηρεσία Προστασίας Καταναλωτή (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Consumer Protection Service (Ministry of Energy, Commerce and Industry) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: 6 Andreas Araouzos street 1421 Nicosia  Email: ccps@mcit.gov.cy  Website: http://www.mcit.gov.cy     Telephone: +357 22200915
Czechia
Ministerstvo průmyslu a obchodu (NIMIC - SOLVIT Centre)Ministry of Industry and Trade - Legislation Department (NIMIC - SOLVIT Centre) (CPC - SLO)
Adress: Na Františku 32 11015 Praha  Email: imi@mpo.cz  Website: http://www.mpo.cz     Telephone: +420 224 852 977
Denmark
ForbrugerombudsmandenDanish Consumer Ombudsman (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Carl Jacobsens Vej 35 2500 Valby  Email: forbrugerombudsmanden@forbrugerombudsmanden.dk Website: https://www.forbrugerombudsmanden.dk     Telephone: +45 41 71 51 51
Estonia
Tarbijakaitse ja Tehnilise Järelevalve AmetConsumer Protection and Technical Regulatory Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Endla 10a 10122 Tallinn  Email: info@ttja.ee  Website: https://www.ttja.ee     Telephone: +372 6672000
Finland
Kilpailu- ja kuluttajavirasto (NIMIC), Konkurrens- och konsumentverket (NIMIC)Finnish Competition and Consumer Agency (NIMIC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Lintulahdenkuja 2, PL 5 00531 Helsinki  Email: nimic@kkv.fi  Website: http://www.kkv.fi     Telephone: +358 295053198
France
Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)Directorate General for Competition, Consumption and Fraud Prevention (DGCCRF) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: 59 boulevard Vincent-Auriol 75703 Paris  Email: communication@dgccrf.finances.gouv.fr  Website: https://www.economie.gouv.fr/dgccrf     Telephone: +33 1 44 97 23 89
Germany
Bundesministerium der Justiz und für Verbraucherschutz (BMJV)Federal Ministry of Justice and Consumer Protection (CPC - SLO)
Adress: Mohrenstraße 37 10117 Berlin  Email: CPC-SLO-Germany@bmjv.bund.de  Website: https://www.bmjv.de/EN/Home/home_node.html     Telephone: +49 30 18 5800
Greece
Υπουργείο Ανάπτυξης και Επενδύσεων Γενική Γραμματεία Εμπορίου & Προστασίας Καταναλωτή Γενική Διεύθυνση Προστασίας Καταναλωτή Διεύθυνση Πολιτικής και Ενημέρωσης  ΚαταναλωτήDirectorate for Consumer Policy and Information (Ministry of Development and Investments / General Secretariat for Commerce and Consumer Protection / General Directorate for Consumer Protection) (CPC - SLO)
Adress: Κάνιγγος 20 10181 Athens  Email: 1520@efpolis.gr  Website: http://www.mindev.gov.gr     Telephone: +30 2103893667, +30 2103893424, +30 2103893546
Hungary
Innovációs és Technológiai Minisztérium - Fogyasztóvédelemért felelős Helyettes Államtitkárság (ITM-FOHÁT)Ministry for Innovation and Technology - Deputy State Secretariat for Consumer Protection (CPC - SLO)Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Fő utca 44-50 1011 Budapest  Email: fogyasztovedelem@itm.gov.hu  Website: http://www.fogyasztovedelem.kormany.hu/     Telephone: +36 1 795 1700
Iceland
NeytendastofaConsumer enforcement agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Borgartun 21 105 Reykjavik  Email: postur@neytendastofa.is  Website: https://www.neytendastofa.is/     Telephone: +345 510 1100
Ireland
Coimisiún um Iomaíocht agus Cosaint Tomhaltóirí, Competition and Consumer Protection CommissionCompetition and Consumer Protection Commission (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Bloom House, Railway Street, DO1C576 Dublin 1  Email: CPCUnit@ccpc.ie  Website: https://www.ccpc.ie/     Telephone: +353 1 402 5500
Italy
Ministero dello Sviluppo Economico - Direzione Generale per il Mercato, La concorrenza, il Consumatore, la Vigilanza e la Normativa Tecnica (CPC - SLO)Ministry of Economic Development - General Directorate for the Market, Competition, Consumer, Supervision and Technical Regulations (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Via Sallustiana 53 00187 Roma  Email: dgmctcnt.div9@mise.gov.it  Website: http://www.sviluppoeconomico.gov.it     Telephone: +39 06 4705 5448
Latvia
Patērētāju tiesību aizsardzības centrsConsumer Rights Protection Centre (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Brīvības iela 55 LV-1013 Rīga  Email: ptac@ptac.gov.lv  Website: http://www.ptac.gov.lv     Telephone: +371 67388624
Lithuania
Valstybinė vartotojų teisių apsaugos tarnybaState Consumer Rights Protection Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Vilniaus g. 25 LT-01402 Vilnius  Email: tarnyba@vvtat.lt  Website: http://www.vvtat.lt/     Telephone: +370 5 262 67 51
Luxembourg
Ministère de la Protection des consommateurs Ministry of Consumer Protection (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: 271, route d'Arlon L-2011 Luxembourg  Email: cpc@mpc.etat.lu  Website: https://mpc.gouvernement.lu/fr.html     Telephone: +352 247-73700 
Malta
L-Awtorità Maltija tal-Kompetizzjoni u tal-Affarijiet tal-Konsumatur, Malta Competition and Consumer Affairs AuthorityMalta Competition and Consumer Affairs Authority (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: National Road HMR 9010 Blata l-Bajda, Hamrun  Email: notification.mccaa@mccaa.org.mt  Website: http://www.mccaa.org.mt/     Telephone: +356 23952000
Netherlands
Autoriteit Consument en MarktAuthority for Consumers and Markets (ACM) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Postbus 16326 2500 BH Den Haag  Email: CPC@acm.nl  Website: http://www.acm.nl     Telephone: +31 707222000
Norway
ForbrukertilsynetThe Consumer Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAdress: Sandakerveien 138 0484 Oslo  Email: post@forbrukertilsynet.no  Website: https://www.forbrukertilsynet.no/english     Telephone: +47 23400600
Poland
Urząd Ochrony Konkurencji i Konsumentów (UOKiK)Office for Competition and Consumer Protection (UOKiK) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: plac Powstańców Warszawy 1 PL-00-950 Warszawa  Email: dozik@uokik.gov.pl  Website: https://www.uokik.gov.pl     Telephone: +48 22 55 60 176
Portugal
Direção-Geral do ConsumidorConsumer Directorate - General (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):Adress: Praça Duque de Saldanha, 31, 1.º, 2.º, 3.º e 5.ºpisos 1069-013 Lisboa Lisboa  Email: CPC.IMI@dg.consumidor.pt  Website: https://www.consumidor.gov.pt/     Telephone: +351 21 356 46 00
Romania
Autoritatea Nationala pentru Protectia ConsumatorilorAuthority for consumer protection (ANPC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Bd Aviatorilor nr. 72 011865 Bucuresti  Email: cabinet@anpc.ro  Website: http://www.anpc.ro     Telephone: +40 21 312 12 75
Slovakia
Ministerstvo hospodárstva SR - odbor ochrany spotrebiteľaMinistry of Economy - consumer protection (CPC - SLO)
Adress: Mlynské Nivy 44/a 827 15 Bratislava  Email: cpc@mhsr.sk  Website: https://www.mhsr.sk     Telephone: +421 2 4854 2433
Slovenia
Ministrstvo za gospodarski razvoj in tehnologijo (NIMIC - SOLVIT Centre)Ministry of Economic Development and Technology (NIMIC - SOLVIT Centre) (CPC - SLO)
Adress: Kotnikova 5 1000 Ljubljana  Email: gp.mgrt@gov.si  Website: https://www.gov.si     Telephone: +386 1 400 36 00
Spain
Dirección General de Consumo (Ministerio de Sanidad, Consumo y Bienestar Social)Delegated coordinator for consumer services (CPC - SLO) - General Directorate of Consumers (Ministry of Health, Consumers and Social Welfare)
Adress: C/ Príncipe de Vergara 54 28006 Madrid  Email: dgconsumo@mscbs.es  Website: https://www.mscbs.gob.es/en/organizacion/ministerio/organizacion/sgralsanidad/dgcF.htm     Telephone: +34 91 822 45 05
Sweden
KonsumentverketSwedish Consumer Agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Tage Erlandergatan 8A SE - 651 02 Karlstad  Email: konsumentverket@konsumentverket.se  Website: http://www.konsumentverket.se     Telephone: +46 771423300




Competent Authorities:

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COUNTRY NAMEREGIONOFFICIAL_NAMEINFORMAL_TITLELEGAL_RESPONSABILITYCONTACT DETAILS
Austria* National coverage / competence (AT)BundesarbeitskammerAustrian Chamber of Labour
Address: Prinz-Eugen Straße 20-22 Wien 1040 Email: gbr@akwien.at Website:  Telephone: 01 501651202
Austria* National coverage / competence (AT)Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz - Bereich Konsumentenschutz (SLO)
Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Stubenring 1 Wien 1010 Email: cpc@sozialministerium.at Website: http://www.sozialministerium.at Telephone: +43 1 711000
Austria* National coverage / competence (AT)Bundesamt für Sicherheit im Gesundheitswesen 
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Traisengasse 5 Wien 1200 Email: basg@basg.gv.at Website: http://www.basg.gv.at Telephone: +43 050555
Austria* National coverage / competence (AT)Bundesamt für Eich- und Vermessungswesen 
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Schiffamtsgasse 1-3 Wien 1020 Email: vbk@bev.gv.at Website: https://www.bev.gv.at/ Telephone: +43 01 211 10 0
Austria* National coverage / competence (AT)Bundeskartellanwalt
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAddress: Schmerlingplatz 11 Wien 1016 Email: CPC-Bundeskartellanwalt@justiz.gv.at Website: http://www.justiz.gv.at/bundeskartellanwalt Telephone: +43 01 52152 0
Austria* National coverage / competence (AT)Schienen-Control GmbH
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Linke Wienzeile 4/1/6 Wien 1060 Email: office@apf.gv.at Website: https://www.schienencontrol.gv.at Telephone: +43 01 5050707
Austria* National coverage / competence (AT)Schlichtungsstelle der Rundfunk und Telekom Regulierungs-GmbH (RTR-GmbH) für Telekommunikation

Address: Mariahilfer Straße 77-79 Wien 1060 Email: rtr@rtr.at Website: https://www.rtr.at/schlichtungsstelle Telephone: 0043 1 58058 0
Austria* National coverage / competence (AT)Fernmeldebüro
Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: Radetzkystraße 2 Wien 10030 Email: fb@fb.gv.at Website: https://fb.gv.at Telephone: +43 01 711 00 654500
Austria* National coverage / competence (AT)Energie-Control Austria für die Regulierung der Elektrizitäts- und Erdgaswirtschaft (E-Control)

Address: Rudolfsplatz 13a Wien 1010 Email: office@e-control.at Website: http://www.e-control.at Telephone: 01 24724 0
Austria* National coverage / competence (AT)Europäisches Verbraucherzentrum Österreich

Address: Mariahilfer Straße 81 Wien 1060 Email: info@europakonsument.at Website: https://europakonsument.at Telephone: 01/ 588 77 81
Austria* National coverage / competence (AT)Finanzmarktaufsicht (FMA)

Address: Otto-Wagner-Platz 5 Wien 1090 Email: cpc@fma.gv.at Website: http://www.fma.gv.at Telephone: 01 24959
Austria* National coverage / competence (AT)Internet Ombudsstelle c/o Österreichisches Institut für angewandte Telekommunikation

Address: Ungargasse 64-66/3/404 Wien 1030 Email: kontakt@ombudsstelle.at Website: http://www.ombudsstelle.at Telephone: 01 595 211 275
Austria* National coverage / competence (AT)Schutzverband gegen unlauteren Wettbewerb

Address: Ditscheinergasse 4 Wien 1030 Email: office@schutzverband.at Website: http://www.schutzverband.at Telephone: 01-5057893 
Austria* National coverage / competence (AT)Kommunikationsbehörde Austria (KommAustria) 
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Mariahilfer Straße 77-79 Wien 1060 Email: rtr@rtr.at Website: https://www.rtr.at Telephone: +43 01 58058 0
Belgium* National coverage / competence (BE)Algemene directie Economische Inspectie - Dienst Internationale Samenwerking (Federale Overheidsdienst Economie, K.M.O., Middenstand en Energie), Directions générale  de l'Inspection économique - Service de coopération internationale (Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie), Generaldirektion Wirtschaftsinspektion – Dienst für internationale Zusammenarbeit (föderaler öffentlicher Dienst für Wirtschaft, KMU und Energie)Directorate General for Enforcement and Mediation - International Cooperation Service (Federal Public Service of Economy, SME and Energy) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Koning Albert II-laan 16 Brussel 1000 Email: Eco.inspec.int@economie.fgov.be Website: http://economie.fgov.be Telephone: +32 2 277 86 54
BelgiumBrussels-Capital RegionCentre Européen des Consommateurs (CEC Belgique), Europees Centrum voor de Consument (ECC België)European Consumer Centre (ECC Belgium)
Address: Hollandstraat 13 Brussel 1060 Email: info@eccbelgium.be Website: https://www.eccbelgium.be Telephone: +32 2 542 33 46
BelgiumBrussels-Capital RegionTest Aankoop, Test Achats"Test Achats" / "Test shopping" (consumer organisation)
Address: Hollandstraat 13 Brussel 1060 Email: test-achats@test-achats.be Website: http://www.test-aankoop.be Telephone: +32 2 542 32 32
Bulgaria
Комисия за защита на потребителитеCommission for Consumer Protection - (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: ул. Врабча 1 София 1000 Email: info@kzp.bg Website: https://kzp.bg/ Telephone: +359 2 9330 565
Bulgaria
Изпълнителна агенция по лекарстватаBulgarian Drug AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Дамян Груев 8 София 1303 Email: bda@bda.bg Website: https://www.bda.bg/bg/ Telephone: +359 28903555
Bulgaria
Българска народна банка
Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: пл. "Княз Александър I" № 1 София 1000 Email: press_office@bnbank.org Website: http://www.bnb.bg Telephone: +359 2 91459
Bulgaria
Изпълнителна агенция "Железопътна администрация" (НОБ)Railway Administration Executive Agency (NSA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAddress: ул. „Ген. Й. Гурко“ № 5 София 1000 Email: kabinet-IAJA@mtitc.government.bg Website: http://www.iaja.government.bg Telephone: +359 2 9409 428
Bulgaria
Министерство на икономикатаMinistry of Economy and EnergyDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Славянска 8 София 1000 Email: e-docs@mi.government.bg Website: https://www.mi.government.bg Telephone: +359 9407417
Bulgaria
Комисия за защита на конкуренцията
Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: бул. "Витоша" № 18 София 1000 Email: cpcadmin@cpc.bg Website: http://www.cpc.bg Telephone: +359 2 9356113
Bulgaria
Изпълнителна агенция “Автомобилна администрация”Executive Agency "Automobile Administration"Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: ул. “Гурко” №5 София 1000 Email: avto_a@rta.government.bg Website: https://rta.government.bg/ Telephone: +359 29308833
Bulgaria
Министерство на туризмаMinistry of Economy and Energy, "Tourism Policy" DirectorateDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Address: ул."Съборна" 1 София 1000 Email: tourism@tourism.government.bg Website: http://www.tourism.government.bg/ Telephone: +359 29046813
Bulgaria
Главна дирекция ”Гражданска въздухоплавателна администрация”Directorate General Civil Aviation AdministrationDirective 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: ул. "Дякон Игнатий" № 9  София 1000 Email: caa@caa.bg Website: http://www.caa.bg Telephone: +359 2 948 80 27
Croatia
Hrvatska regulatorna agencija za mrežne djelatnosti 
Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Roberta Frangeša Mihanovića 9 Zagreb 10 000 Email: info@hakom.hr Website: http://www.hakom.hr Telephone: + 385 1 700 7007
Croatia
Hrvatska agencija za civilno zrakoplovstvo
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: Ulica grada Vukovara 284 Zagrab 100000 Email: ccaa@ccaa.hr Website: http://www.ccaa.hr Telephone: +38512369300
Croatia
Agencija za elektroničke medije
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Jagićeva 31 Zagreb 10 000 Email: info@aem.hr Website: http://www.aem.hr Telephone: +385 1 488 2613
Croatia
Ministarstvo gospodarstva i održivog razvoja (NIMIC - SOLVIT Centre)Ministry of Economy (NIMIC - SOLVIT Centre)
Address: Ulica grada Vukovara 78 Zagreb 10000 Email:  Website: https://gospodarstvo.gov.hr/o-ministarstvu/uprave-samostalne-sluzbe/uprava-za-trgovinu-i-unutarnje-trziste/slobodno-trziste-usluga-i-roba/351 Telephone: +385 (0)1 6109 370
Croatia
Državni inspektorat Republike HrvatskeState inspectorate (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Šubićeva 29 Zagreb 10000 Email: pisarnica.dirh@dirh.hr Website: https://dirh.gov.hr/ Telephone: +385 1 2375 344
Croatia
Ministarstvo mora, prometa i infrastrukture

Address: Prisavlje 14 Zagreb 10 000  Email: europski.poslovi@mmpi.hr Website:  Telephone: +385 1 6169 111
Cyprus
Γραφείο Επιτρόπου Προστασίας Δεδομένων Προσωπικού ΧαρακτήραSA Cyprus (Office of the Commissioner for Personal Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: 1, Iasonos Str Nicosia 1082 Email: imi@dataprotection.gov.cy Website: http://www.dataprotection.gov.cy Telephone: +357 22 818456
Cyprus
Συμβούλιο Φαρμακευτικής Κύπρου - (Υπουργείο Υγείας – Κυπριακή Δημοκρατία)Pharmaceutical Council Cyprus (Ministry of Health – Republic of Cyprus)
Address: Πολυφήμου 15 Λευκωσία 2033 Email: phscentral@phs.moh.gov.cy Website: http://www.moh.gov.cy/phs Telephone: +357 22 608637
Cyprus
Φαρμακευτικές Υπηρεσίες (Υπουργείο Υγείας – Κυπριακή Δημοκρατία)Medicine Administration - Pharmaceutical Services (Ministry of Health – Republic of Cyprus)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Polyphemou 13 Nicosia 2033 Email: phscentral@phs.moh.gov.cy Website: http://www.moh.gov.cy/phs Telephone: +357 22608607
Cyprus
Αρχή Ραδιοτηλεόρασης ΚύπρουCyprus Ratiotelevision AuthorityDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: 42 Athalassas Avenue Nicosia 2012 Email: crtauthority@crta.org.cy Website: http://www.crta.org.cy Telephone: +357 22 512468
Cyprus
Τμήμα Εφόρου Εταιρειών και Επίσημου Παραλήπτη ( Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Registrar of Companies and Official Receiver (D.R.C.O.R.) (Ministry of Energy, Commerce and Industry)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Γωνία Λεωφόρου Μακαρίου ΙΙΙ και Καρπενησίου, Κτίριο "Ξένιος" Λευκωσία 1427 Email: eterion@drcor.meci.gov.cy Website: http://www.meci.gov.cy/drcor Telephone: +357 22404301
Cyprus
Υπηρεσία Προστασίας Καταναλωτή (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Consumer Protection Service (Ministry of Energy, Commerce and Industry) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: 2 Agapinoros Street, IRIS Tower  Nicosia 1421 Email: ccps@meci.gov.cy Website: http://www.meci.gov.cy Telephone: +357 22200915
Cyprus
Υπηρεσία Βιομηχανίας και Τεχνολογίας (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Industry and Technology Service (Ministry of Energy, Commerce and Industry)Directive 2000/31/EC on electronic commerce, Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: 6-8, Andreas Araouzos Λευκωσία 1421 Email: ltheodorou@meci.gov.cy Website: http://www.mcit.gov.cy Telephone: +357 22867193
Cyprus
Υφυπουργείο ΝαυτιλίαςShipping Deputy MinistryLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAddress: Κυλλήνης - Μέσα γειτονιά Λεμεσός 4007 Email: maritimeadmin@dms.gov.cy Website: http://www.shipping.gov.cy Telephone: +357 25 848100
Cyprus
Τμήμα Πολιτικής Αεροπορίας - Υπουργείο Συγκοινωνιών και ΈργωνCivil Aviation Department - Ministry of Transport, Communications and WorksLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: Πινδάρου 27 Λευκωσία 1429 Email: director@dca.mcw.gov.cy Website: http://www.mcw.gov.cy/dca Telephone: +357 22404102
Cyprus
Ευρωπαϊκό Κέντρο Καταναλωτή Κύπρου (ΕΚΚ Κύπρου)European Consumer Centre (ECC Cyprus)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: 2, Agapinoros, IRIS COURT Nicosia 1421 Email: ecccyprus@meci.gov.cy Website: http://www.ecccyprus.gov.cy Telephone: +357 22867177
Czechia
Státní plavební správaState Navigation AuthorityLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAddress: Jankovcova 4 Praha 7 170 04 Email: reditelstvi@plavebniurad.cz Website: https://www.plavebniurad.cz/ Telephone: +420 234 637 111
Czechia
Ústav pro státní kontrolu veterinárních biopreparátů a léčivInstitute for State Control of Veterinary Biologicals and Medicines, Czech RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Hudcova 56A Brno 621 00 Email: podatelna@uskvbl.cz Website: http://www.uskvbl.cz Telephone: +420 541 518 222
Czechia
Státní ústav pro kontrolu léčivState Institute for Drug Control - Czech RepublicDirective 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Šrobárova 48 Praha 10 100 41 Email: posta@sukl.cz Website: http://www.sukl.cz/ Telephone: +420 272 185 111 
Czechia
Ústřední kontrolní a zkušební ústav zemědělskýCentral Institute for Supervising and Testing in AgricultureDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Hroznová 2 Brno 656 06 Email: podatelna@ukzuz.cz Website: http://eagri.cz/public/web/ukzuz/portal Telephone: +420 543 548 111
Czechia
Ministerstvo dopravyMinistry of TransportLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: nábř. Ludvíka Svobody 12 Praha 1 11015 Email: posta@mdcr.cz Website: https://www.mdcr.cz Telephone: +420 225 131 111
Czechia
Český telekomunikační úřadCzech Telecommunication OfficeDirective 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Sokolovská 219 Praha 9 225 02 Email: podatelna@ctu.cz Website: https://www.ctu.cz/ Telephone: +420 224 004 111
Czechia
Ministerstvo financí ČRMinistry of FinanceDirective 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Letenská 15 Praha 1 118 10 Email: podatelna@mfcr.cz Website: http://www.mfcr.cz/en/ Telephone: +420 257 042 392
Czechia
Generální ředitelství cel
Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Budějovická 7 Praha 4 14000 Email: podatelna@cs.mfcr.cz Website: https://www.celnisprava.cz/cz/Stranky/default.aspx Telephone: +420 261 331 111
Czechia
Úřad pro ochranu osobních údajůSA Czech Republic (Office for Personal Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: Pplk. Sochora 27 Prague 17000 Email: imi@uoou.cz Website: https://www.uoou.cz Telephone: +420 234 665 235
Czechia
Český úřad pro zkoušení zbraní a střelivaCzech Proof House for Firearms and AmmunitionDirective 2005/29/EC on unfair commercial practices, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Jilmová 759/12 Praha 3 130 00 Email: info@cuzzs.cz Website: https://www.cuzzs.cz/cs/ Telephone: +420 284 081 800
Czechia
Úřad pro civilní letectvíCivil Aviation Authority (CAA) Czech RepublicLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: K letišti 1149/23 Praha 160 08 Email: podatelna@caa.cz Website: https://www.caa.cz/ Telephone: +420 225 421 111
Czechia
Energetický regulační úřadEnergy Regulatory OfficeDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Masarykovo náměstí 5 Jihlava 586 01 Email: eru@eru.cz Website: http://www.eru.cz Telephone: +420 564 578 666
Czechia
Státní veterinární správa České republikyState Veterinary Administration of the Czech RepublicDirective 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Address: Slezská 7/100 Praha 2 120 56 Email: svscr@svscr.cz Website: http://www.svscr.cz Telephone: +420 227 010 111
Czechia
Ministerstvo pro místní rozvojMinistry for Regional Development - Czech RepublicDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Address: Staroměstské nám. 6 Praha 1 110 15 Email: info@mmr.cz Website: http://www.mmr.cz Telephone: +420 224 861 312
Czechia
Státní zemědělská a potravinářská inspekceFood Inspection Authority - Czech RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Address: Květná 15 Brno 603 00 Email: epodatelna@szpi.gov.cz Website: http://www.szpi.gov.cz Telephone: +420 543 540 111
Czechia
Česká obchodní inspekceThe Czech Trade Inspection AuthorityDirective 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Štěpánská 44 Praha 1 110 00 Email: podatelna@coi.cz Website: https://www.coi.cz/ Telephone: +420 296 366 360
Czechia
Ministerstvo průmyslu a obchodu - odbor živnostíMinistry of Industry and Trade - Trade departmentDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Na Františku 32 Praha 110 15 Email: posta@mpo.cz Website: http://www.mpo.cz Telephone: +420 224 852 403
Czechia
Ministerstvo zdravotnictví - odbor ošetřovatelství a nelékařských povolání; orgán sítě CPCMinistry of Health - Service responsible for nursing professions and other healthcare professions including the recognition of professional qualificationsDirective 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Palackého náměstí 4 Praha 2 128 01 Email: mzcr@mzcr.cz Website: http://www.mzcr.cz Telephone: +420 224 971 111
Czechia
Ministerstvo průmyslu a obchodu (NIMIC - SOLVIT Centre) Ministry of Industry and Trade - Legislation Department (NIMIC - SOLVIT Centre) (CPC - SLO)
Address: Na Františku 32 Praha 11015 Email: imi@mpo.cz Website: http://www.mpo.cz Telephone: +420 224 852 977
Czechia
Česká národní bankaCzech National BankDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Na Příkopě 28 Praha 1 115 03 Email: podatelna@cnb.cz Website: http://www.cnb.cz Telephone: +420 224 411 111
Denmark
SøfartsstyrelsenDanish Maritime AuthorityLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAddress: Caspar Brands Plads 9 Korsør 4220 Email: imi@dma.dk Website: https://www.soefartsstyrelsen.dk/ Telephone: +45 72196000
Denmark
TrafikstyrelsenRoad Safety and Transport AgencyLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAddress: Carsten Niebuhrs Gade 43 København V 1577 Email: info@tbst.dk Website: http://www.tbst.dk Telephone: +45 7221 8800
Denmark
FinanstilsynetDanish Financial Supervision AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Århusgade 110 København Ø 2100 Email: finanstilsynet@ftnet.dk Website: http://www.finanstilsynet.dk Telephone: +45 33 55 82 82
Denmark
LægemiddelstyrelsenDanish Medicines AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Axel Heides Gade 1 København S 2300 Email: dkma@dkma.dk Website: https://laegemiddelstyrelsen.dk/ Telephone: +45 4488 9595
Denmark
FærdselsstyrelsenDanish Road Safety AgencyLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Sorsigvej 35 Ribe 6760 Email: info@fstyr.dk Website: http://www.fstyr.dk Telephone: +45 7221 8899
Denmark
ForbrugerombudsmandenDanish Consumer Ombudsman (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Carl Jacobsens Vej 35 Valby 2500 Email: imi@forbrugerombudsmanden.dk Website: https://www.forbrugerombudsmanden.dk Telephone: +45 41 71 51 51
Denmark
Forbrugerrådet Tænk

Address: Fiolstræde 17B København 1017 Email: reception@fbr.dk Website: https://taenk.dk/ Telephone: +45 77417741
Denmark
Jernbanenævnet
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAddress: Carsten Niebuhrs Gade 43 København 1577 Email: info@jernbanenaevnet.dk Website: http://www.jernbanenaevnet.dk Telephone: +45 41780386
Denmark
Radio- og tv-nævnet
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Hammerichsgade 14 Københavnn V 1611 Email: rtv@slks.dk Website: https://slks.dk/omraader/medier/naevn-og-udvalg/radio-og-tv-naevnet/ Telephone: +45 33 95 42 00
Denmark
Forsikring & Pension

Address: Philip Heymans Allé 1 Hellerup 2900 Email: fogp@forsikringogpension.dk Website: http://www.forsikringogpension.dk Telephone: +45 41 91 91 91
Denmark
Dansk Erhverv

Address: Boersen København 1217 Email: info@danskerhverv.dk Website: http://www.danskerhverv.dk Telephone: +45 33746400
Denmark
Forbruger EuropaEuropean Consumer Centre (ECC Denmark)
Address: Carl Jacobsens Vej 35 Valby 2500 Email: info@forbrugereuropa.dk Website: https://www.forbrugereuropa.dk/ Telephone: +45 4171 5000
Denmark
Ankenævnet for Bus, Tog og Metro
Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Automatikvej 1 Søborg 2860 Email: mail@abtm.dk Website: http://www.abtm.dk Telephone: +45 22 62 65 00
Estonia
Tarbijakaitse ja Tehnilise Järelevalve Amet (NIMIC - SOLVIT Centre)Consumer Protection and Technical Regulatory Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Endla 10a Tallinn 10122 Email: info@ttja.ee Website: https://www.ttja.ee Telephone: +372 6672000
Estonia
FinantsinspektsioonFinancial Supervision AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Sakala 4 Tallinn 15030 Email: info@fi.ee Website: https://www.fi.ee/et Telephone: +372 6680500
Estonia
EL tarbija nõustamiskeskusEuropean Consumer Centre (ECC Estonia)
Address: Endla 10a Tallinn 10142 Email: consumer@consumer.ee Website: https://consumer.ee/ Telephone: +372 6201708
Estonia
Andmekaitse InspektsioonSA Estonia (Data Protection Inspectorate)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: Tatari 39 Tallinn 10134 Email: info@aki.ee Website: http://www.aki.ee Telephone: +372 627 4135
Estonia
Ravimiamet
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Nooruse 1 Tartu 50411 Email: info@ravimiamet.ee Website: https://www.ravimiamet.ee/ Telephone: +372 7374140
Estonia
MaanteeametEstonian Road AdministrationLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAddress: Teelise tn 4 Tallinn 10916 Email: info@mnt.ee Website: https://www.mnt.ee/et Telephone: +372 620 1200
EU
European Commission - IMI SystemEuropean Commission - IMI System
Address: Rue de Spa, 2 Bruxelles 1000 Email: IMI-Helpdesk@ec.europa.eu Website: http://ec.europa.eu/internal_market/imi-net/ Telephone: +32 229 55470
EU
Communauté Européenne des Coopératives de Consommateurs - Euro Coop, European Community of Consumer Co-operatives - Euro Coop European Community of Consumer Co-operatives - Euro Coop
Address: Rue du Trône 4 Brussels 1000 Email: info@eurocoop.coop Website: https://www.eurocoop.coop/ Telephone: +32 022850070
EU
Bureau Européen des Unions de Consommateurs (BEUC) , European Consumer Organisation (BEUC), Europäischer Verbraucherverband (BEUC) European Consumer Organisation (BEUC)
Address: Rue d'Arlon 80 (Bte 1) Brussels B-1040 Email: consumer-redress@beuc.eu Website: http://www.beuc.eu/ Telephone: +32 2 743 15 90
Finland
Sosiaali- ja terveysalan lupa- ja valvontavirasto Valvira, Tillstånds- och tillsynsverket för social- och hälsovården ValviraNational Supervisory Authority for Welfare and Health (Valvira)
Address: Ratapihantie 9 Helsinki 00520 Email: terhikki@valvira.fi Website: http://www.valvira.fi Telephone: +358 295209111
Finland
Lääkealan turvallisuus- ja kehittämiskeskus, Säkerhets- och utvecklingscentret för läkemedelsområdet
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Microkatu 1 Kuopio 70210 Email: kirjaamo@fimea.fi Website: https://www.fimea.fi Telephone: +358 295223602
Finland
Etelä-Suomen aluehallintovirasto, Regionförvaltningsverket i Södra FinlandState Provincial Office of Southern Finland
Address: PL 110 Helsinki 00521 Email: kirjaamo.etela@avi.fi Website: http://www.avi.fi/etela Telephone: +358 29 501 6000
Finland
Pohjois-Suomen aluehallintovirasto, Regionförvaltningsverket i Norra FinlandState Provincial Office of Northern Finland
Address: Linnankatu 3, Oulu, PL 6 AVI 13035 Email: kirjaamo.pohjois@avi.fi Website: http://www.avi.fi/pohjois Telephone: +358 295017500
Finland
Lapin aluehallintovirastoState Provincial Office of Lapland
Address: Valtakatu 2, PL 8002 Rovaniemi 96101 Email: kirjaamo.lappi@avi.fi Website: http://www.avi.fi/lappi Telephone: +358 40 846 2170
Finland
Lounais-Suomen aluehallintovirastoState Provincial Office of Southwest Finland
Address: Itsenäisyyden aukio 2 Turku 20801 Email: kirjaamo.lounais@avi.fi Website: http://www.avi.fi/lounais Telephone: +358 504560352
Finland
Itä-Suomen aluehallintovirastoState Provincial Office of Eastern Finland
Address: Raatihuoneenkatu 5, PL 50 Mikkeli 50101 Email: elinkeinot.ita@avi.fi Website: http://www.avi.fi/ita Telephone: +358 295016902
Finland
Länsi- ja Sisä-Suomen aluehallintovirastoState Provincial Office of Western and Inland Finland
Address: Wolffintie 35, PL 200 Vaasa 65101 Email: kirjaamo.lansi@avi.fi Website: http://www.avi.fi/lansi Telephone: +358 295018809
Finland
Kilpailu- ja kuluttajavirasto (NIMIC), Konkurrens- och konsumentverket (NIMIC)Finnish Competition and Consumer Agency (NIMIC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Lintulahdenkuja 2, PL 5 Helsinki 00531 Email: nimic@kkv.fi Website: http://www.kkv.fi Telephone: +358 295053198
Finland
Finsk handel, Kaupan liitto ry

Address: Eteläranta 10 Helsinki 00131 Email: kauppa@kauppa.fi Website: https://kauppa.fi/ Telephone: +358 9 172 850
Finland
Euroopan kuluttajakeskus, Konsument Europa FinlandEuropean Consumer Centre (ECC Finland)
Address: Lintulahdenkuja 2 Helsinki 00530 Email: ekk@kkv.fi Website: https://www.ecc.fi/ Telephone: +358 29 505 3090
Finland
Företagarna i Finland rf, Suomen Yrittäjät ry

Address: Mannerheimintie 76 A  Helsinki 00250 Email: toimisto@yrittajat.fi Website: https://www.yrittajat.fi/ Telephone: +358 9229221
Finland
Finansinspektionen, Finanssivalvonta
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: Snellmaninkatu 6 Helsinki 00100 Email: kirjaamo@finanssivalvonta.fi Website: https://www.finanssivalvonta.fi Telephone: +358 918351
Finland
Liikenne- ja viestintävirasto (Traficom), Transport- och kommunikationsverket (Traficom)
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: PL 320 Traficom 00059 Email: kirjaamo@traficom.fi Website: https://www.traficom.fi Telephone: +358 29 534 5000
Finland
Konsumentförbundet, Kuluttajaliitto ry

Address: Ritarikatu 1 Helsinki 00170 Email: info@kuluttajaliitto.fi Website: https://www.kuluttajaliitto.fi/ Telephone: +358 09 454 2210
Finland
Suomen asiakkuusmarkkinointiliitto ry (ASML)

Address: Bulevardi 44 Helsinki 00120 Email: info@asml.fi Website: https://www.asml.fi/ Telephone: +358 409208777
Finland
Elinkeinoelämän keskusliitto EK Ry, Finlands Näringsliv EK

Address: Eteläranta 10 Helsinki 00131 Email: ek@ek.fi Website: https://ek.fi/ Telephone: +358 09 42020
Finland
Tietosuojavaltuutetun toimisto Dataombudsmannens byråSA Finland (Office of the Data Protection Ombudsman)Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Lintulahdenkuja 4, 4th floor Helsinki 00530 Email: tietosuoja@om.fi Website: https://tietosuoja.fi Telephone: +358 29 56 66700
France
Federation Nationale Familles de FranceNational Federation of Families - France
Address: 28 place Saint Goerge Paris 75009 Email: famillesdefrance13@gmail.com Website: https://www.familles-de-france.org/ Telephone: +33 6 15 54 90 37
France
Fédération Nationale des Associations d’Usagers des Transports (FNAUT)National Federation of Transport Users Associations (FNAUT)
Address: 32 rue Raymond Losserand Paris 75014 Email: secretariat@fnaut.fr Website: https://www.fnaut.fr/ Telephone: +33 1 43 35 02 83
France
CLCV (Consommation, Logement et Cadre de Vie)

Address: 59, boulevard Exelmans Paris 75016 Email: clcv@clcv.org Website: https://www.clcv.org/ Telephone: +33 1 56 54 32 10
France
Association Force Ouvrière de défense des consommateurs (AFOC)Consumer protection association "Force Ouvrière" (Labor Force) (AFOC)
Address: 141 avenue du Maine Paris 75014 Email: afoc@afoc.net Website: http://www.afoc.net/ Telephone: +33 1 40 52 85 85
France
Fédération Française de l’Assurance (FFA)

Address: 26 Boulevard Haussmann Paris 75311 Email: reglement2394-cpc@ffa-assurance.fr Website: https://www.ffa-assurance.fr/ Telephone: +33 1 42 47 93 10
France
Centre Européen des Consommateurs France - Zentrum für Europäischen Verbraucherschutz e.V./Centre Européen de la ConsommationEuropean Consumer Centre (ECC France)
Address: Bahnhofsplatz 3 Kehl 77694 Email: service-juridique@cec-zev.eu Website: https://www.cec-zev.eu/fr/accueil/ Telephone: +49 7851991480
France
La Coopération Agricole (Coop de France) - Organisation professionnelle des coopératives agricoles et agroalimentaires françaises"La Coopération Agricole" (Coop de France) - Professional organisation of French agricultural and agrifood cooperatives
Address: 43 rue Sedaine Paris 75011 Email: accueil@lacoopagri.coop Website: https://www.lacooperationagricole.coop/fr Telephone: +33 1 44 17 57 00
France
Fédération des industries électriques électroniques et de communication (FIEEC)

Address: 17 rue de l’Amiral Hamelin Paris 75116 Email: contact@fieec.fr Website: https://www.fieec.fr/en/home/ Telephone: +33 1 45 05 72 04
France
ANIA (Association Nationale des Industries Alimentaires)National Association of Food Industries (ANIA)
Address: 9 boulevard Malesherbes Paris 75008 Email: infos@ania.net Website: https://www.ania.net/ Telephone: +33 1 53 83 86 00
France
Fédération des Syndicats Pharmaceutiques de France

Address: 13 rue Ballu Paris 75009 Email: fspf@fspf.fr Website: http://www.fspf.fr/ Telephone: +33 1 44 53 19 25
France
Union Fédération des Consommateurs – Que Choisir (UFC - Que Choisir)Union Federation of Consumers - "Que Choisir" ("What to Choose" UFC - Que Choisir)
Address: 233, boulevard Voltaire Paris 75011 Email: quechoisir@quechoisir.org Website:  Telephone: +33 1 43 48 55 48
France
Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)Directorate General for Competition, Consumption and Fraud Prevention (DGCCRF) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: 59 boulevard Vincent-Auriol Paris 75703 Email: communication@dgccrf.finances.gouv.fr Website: https://www.economie.gouv.fr/dgccrf Telephone: +33 1 44 97 23 89
GermanyRhineland-PalatinateStaatskanzlei Rheinland-Pfalz
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Peter-Altmeier-Allee 1 Mainz 55116 Email: medienreferat@stk.rlp.de Website: https://www.rlp.de/de/landesregierung/staatskanzlei/ Telephone: +49 6131 16 4711
GermanyNorth Rhine-WestphaliaBundesnetzagentur (BNetzA)
Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Tulpenfeld 4 Bonn 53113 Email: geoblocking@BNetzA.de Website: https://www.bundesnetzagentur.de/cln_122/DE/Home/home_node.html Telephone: +49 228 14 0
GermanyHesseBundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s):Address: Marie-Curie-Straße 24-28 Frankfurt 60439 Email: VBS1@bafin.de Website: https://www.bafin.de/DE/Startseite/startseite_node.html Telephone: +49 228 4108 0
Germany* National coverage / competence (DE)Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main e.V. 

Address: Landgrafenstraße 24 B Bad Homburg vor der Höhe 61348 Email: mail@wettbewerbszentrale.de Website: http://www.wettbewerbszentrale.de Telephone: + 49 617212150
Germany* National coverage / competence (DE)Europäisches Verbraucherzentrum Deutschland  c/o Zentrum für Europäischen Verbrau-cherschutz e.V.European Consumer Centre (ECC Germany)
Address: Bahnhofsplatz 3 Kehl 77694 Email: info@cec-zev.eu Website: http://www.evz.de Telephone: +49 7851 99148 0
Germany* National coverage / competence (DE)Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband e.V. (vzbv)

Address: Rudi-Dutschke-Straße 17 Berlin 10969 Email: rechtsdurchsetzung@vzbv.de Website: http://www.vzbv.de Telephone: +4930258000
GermanyBremenSenator für Finanzen
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s):Address: Rudolf-Hilferding-Platz 1 Bremen 28195 Email: office@finanzen.bremen.de Website: https://www.finanzen.bremen.de/ Telephone: +49 421 361 0
GermanyLower SaxonyNiedersächsisches Ministerium für Ernährung, Landwirtschaft und Verbraucherschutz (ML)
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Calenberger Str. 2 Hannover 30169 Email: poststelle@ml.niedersachsen.de Website: https://www.ml.niedersachsen.de/startseite/ Telephone: +49 511 120 0
GermanySaxonySächsisches Staatsministerium für Soziales und Gesellschaftlichen Zusammenhalt
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Albertstraße 10 Dresden 01097 Email: poststelle@sms.sachsen.de Website: http://www.sms.sachsen.de Telephone: +49 351 564 0
GermanySaxony-AnhaltMinisterium für Wirtschaft, Wissenschaft und Digitalisierung Sachsen-Anhalt
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Hasselbachstraße 4 Magdeburg 39104 Email: poststelle@mw.sachsen-anhalt.de Website: https://mw.sachsen-anhalt.de Telephone: +49 391 567 01
GermanyLower SaxonyNiedersächsische Staatskanzlei
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Planckstraße 2 Hannover 30169 Email: poststelle@stk.niedersachsen.de Website: https://www.stk.niedersachsen.de Telephone: +49 511 120 0
GermanyBavariaBayerische Landeszentrale für neue Medien
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Heinrich-Lübke-Straße 27 München 81737 Email: info@blm.de Website: https://www.blm.de/startseite.cfm Telephone: +49 89 63 808 0
GermanySaxony-AnhaltStaatskanzlei und Ministerium für Kultur des Landes Sachsen-Anhalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Hegelstraße 40 – 42 Magdeburg 39104  Email: staatskanzlei@stk.sachsen-anhalt.de Website: https://stk.sachsen-anhalt.de/staatskanzlei-und-ministerium-fuer-kultur/ Telephone: +49 391 567 6580
GermanyBerlinDer Regierende Bürgermeister von Berlin – Senatskanzlei 
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Jüdenstr. 1 Berlin 10178 Email: Der-Regierende-Buergermeister@senatskanzlei.berlin.de Website: https://www.berlin.de/rbmskzl/en/ Telephone: +49 30 9026 0
GermanyMecklenburg-Western PomeraniaMedienanstalt Mecklenburg-Vorpommern
Directive 2006/114/EC on misleading and comparative advertising, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Bleicherufer 1 Schwerin 19053 Email: info@medienanstalt-mv.de Website: http://www.medienanstalt-mv.de Telephone: 0049 385 558 81 12
GermanyNorth Rhine-WestphaliaBezirksregierung DüsseldorfDuesseldorf District Authority (North Rhine-Westphalia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Cecilienallee 2 Düsseldorf 40474 Email: Dez24.Heilberufe@brd.nrw.de Website: http://www.brd.nrw.de Telephone: +49 211 475 0
GermanyBerlinLandesamt für Gesundheit und Soziales BerlinRegional office for health and social affairs (Berlin)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Turmstraße 21 Berlin 10559 Email: bqfg@lageso.berlin.de Website: https://www.berlin.de/lageso/ Telephone: +49 30 90229 2120
GermanyHesseRegierungspräsidium Darmstadt, Abteilung II Gesundheit, Integration und AusländerrechtDarmstadt regional Government Office (Hesse)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Luisenplatz 2 Darmstadt 64283 Email: poststelle@rpda.hessen.de Website: http://www.rp-darmstadt.hessen.de Telephone: +49 6151120
GermanyRhineland-PalatinateLandesamt für Soziales, Jugend und Versorgung (Rheinland-Pfalz)Regional authority for social affairs, youth and care (health professions) (Rhineland-Palatinate)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Rheinallee 97-101 Mainz 55118 Email: BA-FD@lsjv.rlp.de Website:  Telephone: +49 61319670
GermanyThuringiaThüringer Landesamt für VerbraucherschutzCompetent authority in Thuringia for the administration of recognition and occupation permissions for veterinary surgeons (Thuringia)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Tennstedter Straße 8/9 Bad Langensalza 99947 Email: Abteilung2@tlv.thueringen.de Website: http://www.tlv-thueringen.de Telephone: +49 361 57381200
GermanyHesseHessisches Ministerium für Wirtschaft, Verkehr und LandesentwicklungMinistry of Economic Affairs (Hesse)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Kaiser-Friedrich-Ring 75 Wiesbaden 65185 Email: dimic-wirtschaft@hmwvl.hessen.de Website: http://www.wirtschaft.hessen.de Telephone: +49 (0)611/815-0
GermanySaarlandMinisterium für Wirtschaft, Arbeit, Energie und Verkehr SaarlandMinistry of Economy, EU Services Directive Department (Saarland)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Am Tummelplatz 7 Saarbrücken 66117 Email: imi@wirtschaft.saarland.de Website:  Telephone: +49 681 501 2621
GermanyBerlinSenatsverwaltung für Wirtschaft, Energie und Betriebe (SDIMIC)Economic administration Berlin (European affairs) (Berlin) (SDIMIC)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Martin-Luther-Straße 105 Berlin 10825 Email: imi@senweb.berlin.de Website: http://www.berlin.de/sen/wtf/index.html Telephone: +49 30 9013 0
GermanyBrandenburgLandesamt für Arbeitsschutz, Verbraucherschutz und Gesundheit, Abteilung Gesundheit (LAVG)Regional authority for health and safety at work, consumer protection and health (LAVG) - Zossen (Brandenburg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Wünsdorfer Platz 3 Zossen 15806 Email: Dezernat-G1@lavg.brandenburg.de Website: http://www.lavg.brandenburg.de Telephone: +49 331 8683 821
GermanyRhineland-PalatinateMedienanstalt Rheinland-Pfalz
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Turmstraße 10 Ludwigshafen 67059 Email: cwolf@medienanstalt-rlp.de Website: https://www.medienanstalt-rlp.de/ Telephone: +49 621 5202-290
GermanySchleswig-HolsteinMedienanstalt Hamburg / Schleswig-Holstein
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Rathausallee 72-76 Norderstedt 22846  Email: info@ma-hsh.de Website: https://www.ma-hsh.de/ Telephone: +49 40 / 36 90 05-0
GermanyBremenBremische Landesmedienanstalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Richtweg 14 Bremen 28195 Email: info@bremische-landesmedienanstalt.de Website: https://www.bremische-landesmedienanstalt.de Telephone: 0049421334940
GermanySaxony-AnhaltMedienanstalt Sachsen-Anhalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Reichardtstraße 9 Halle (Saale) 06114 Email: info@medienanstalt-sachsen-anhalt.de Website: https://medienanstalt-sachsen-anhalt.de/ Telephone: +49 345 5255
GermanyLower SaxonyNiedersächsiche Landesmedienanstalt (NLM)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Seelhorststraße 18 Hannover 30175 Email: info@nlm.de Website: https://www.nlm.de Telephone: +49511284770
GermanyBrandenburgStaatskanzlei Brandenburg
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Heinrich-Mann-Allee 107 Potsdam 14473 Email: poststelle@stk.brandenburg.de Website:  Telephone: 0049 (0) 331 886 0
GermanyBerlinMedienanstalt Berlin-Brandenburg
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Kleine Präsidentenstraße 1 Berlin 10178 Email: mail@mabb.de Website: https://www.mabb.de/home.html Telephone: +49 30 264 967 0
GermanyMecklenburg-Western PomeraniaStaatskanzlei des Landes Mecklenburg-Vorpommern
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Schloßstraße 2-4 Schwerin 19053 Email: poststelle@stk.mv-regierung.de Website: https://www.regierung-mv.de/Landesregierung/stk/ Telephone: +49 385 588 0
GermanyThuringiaThüringer Landesmedienanstalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Steigerstraße 10 Erfurt 99096 Email: mail@tlm.de Website: https://www.tlm.de Telephone: 0361-211770
GermanyBremenSenatorin für Wirtschaft Arbeit und Europa (SDIMIC)Senator for Economic Affairs (Bremen)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Zweite Schlachtpforte 3 Bremen 28195 Email: office@wah.bremen.de Website: http://www.wirtschaft.bremen.de Telephone: +49 421 3618808
GermanyHamburgBehörde für Wirtschaft und Innovation (SDIMIC)Ministry for Economic and Labour Affairs (Hamburg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Alter Steinweg 4 Hamburg 20459 Email: IMI-DIMIC-HAMBURG@bwi.hamburg.de Website: http://www.hamburg.de/bwi/ Telephone: +49 40 42841 1383
GermanyMecklenburg-Western PomeraniaMinisterium für Wirtschaft, Arbeit und Gesundheit Mecklenburg-Vorpommern (SDIMIC)Ministry of Economics, Construction and Tourism (SDIMIC) (Mecklenburg-Vorpommern/Western Pomerania)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Johannes-Stelling-Str. 14 Schwerin 19053 Email: sdimic@wm.mv-regierung.de Website: http://www.wm.mv-regierung.de Telephone: +49 385 588 0
GermanySaxony-AnhaltMinisterium für Arbeit, Soziales und Integration des Landes Sachsen-AnhaltMinistry of Health (Saxony-Anhalt)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Turmschanzenstr. 25 Magdeburg 39114 Email: imi@ms.sachsen-anhalt.de Website: http://www.ms.sachsen-anhalt.de Telephone: +49 391 56701
GermanyLower SaxonyNiedersächsisches Ministerium für Wirtschaft, Arbeit, Verkehr und Digitalisierung (SDIMIC)Ministry of Economy, Labour and Transport (SDIMIC) (Lower Saxony)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Friedrichswall 1 Hannover 30159 Email: sdimic.imi@mw.niedersachsen.de Website:  Telephone: +49 511 120 0
GermanyBremenDie Senatorin für Gesundheit, Frauen und VerbraucherschutzRegional Health Authority (Bremen)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Contrescarpe 72 Bremen 28195 Email: imi@gesundheit.bremen.de Website: http://www.gesundheit.bremen.de Telephone: +49 421 3614093
GermanySchleswig-HolsteinMinisterium für Wirtschaft, Verkehr, Arbeit, Technologie und Tourismus des Landes Schleswig-Holstein
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Düsternbrooker Weg 94 Kiel 24105 Email: poststelle@wimi.landsh.de Website: https://www.schleswigholstein.de/DE/Landesregierung/VII/Kontakt/kontakt_node.html Telephone: +49 431 988 0
GermanyMecklenburg-Western PomeraniaLandesamt für Gesundheit und Soziales (Mecklenburg-Vorpommern)
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Wismarsche Straße 298 Schwerin 19055 Email: poststelle.amuest@lagus.mv-regierung.de Website: https://www.lagus.mv-regierung.de/ Telephone: +49 385 588 59380
GermanySaxonySächsische Staatskanzlei
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Archivstraße 1 Dresden 01097  Email: info@sk.sachsen.de Website: https://www.sk.sachsen.de/ Telephone: +49 351 564 0
GermanySaarlandLandesmedienanstalt Saarland
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Nell-Breuning-Allee 6 Saarbrücken 66115 Email: info@lmsaar.de Website: http://www.lmsaar.de Telephone: +49 681 389880
GermanyNorth Rhine-WestphaliaLandesanstalt für Medien Nordrhein-Westfalen
Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Postfach 103443 Düsseldorf 40025 Email: info@medienanstalt-nrw.de Website: https://www.medienanstalt-nrw.de/ Telephone: +49 211 77 00 70
GermanyHesseLandesanstalt für privaten Rundfunk und neue Medien (LPR Hessen)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Wilhelmshöher Allee 262 Kassel 34131 Email: lpr@lpr-hessen.de Website: https://www.lpr-hessen.de/ Telephone: +49 561 935 86 0
GermanySaarlandStaatskanzlei des Saarlandes
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Am Ludwigsplatz 14 Saarbrücken 66117 Email: kontakt@staatskanzlei.saarland.de Website:  Telephone: +49 681 501 00
GermanySaxonySächsische Landesanstalt für privaten Rundfunk und neue Medien (SLM)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Ferdinand-Lasalle-Straße 21 Leipzig 04109 Email: info@slm-online.de Website: https://www.slm-online.de Telephone: +49 341 22 59 0
GermanySaarlandMinisterium für Soziales, Gesundheit, Frauen und Familie des Saarlandes
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Franz-Josef-Röder-Straße 23 Saarbrücken 66119  Email: presse@soziales.saarland.de Website: https://www.saarland.de/msgff/DE/home/home_node.html Telephone: +49 681 501-3097
GermanyHesseHessische Staatskanzlei
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Georg-August-Zinn-Str. 1 Wiesbaden 65183 Email: info@stk.hessen.de Website: https://staatskanzlei.hessen.de/ Telephone: +49 611 320
GermanyNorth Rhine-WestphaliaStaatskanzlei des Landes Nordrhein-Westfalen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: P.O. Box  Düsseldorf 40190 Email: ministerpraesident@stk.nrw.de Website: https://www.land.nrw/de/landesregierung/ministerpraesident/staatskanzlei Telephone: +49 (0) 211 837-1001
GermanyBremenSenatskanzlei Bremen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Am Markt 21 Bremen 28195 Email: office@sk.bremen.de Website: https://www.rathaus.bremen.de/senatskanzlei-736 Telephone: +49 421 361 6132
GermanySchleswig-HolsteinStaatskanzlei Schleswig-Holstein
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Duesternbrooker Weg 104 Kiel 24105 Email: Landesportal@stk.landsh.de Website: http://www.schleswig-holstein.de Telephone: +49 431 9880
GermanyBaden-WurttembergLandesanstalt für Kommunikation
Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Reinsburgstraße 27 Stuttgart 70178 Email: info@lfk.de Website: https://www.lfk.de/ Telephone: +49 711 66991 0
GermanyHamburgBehörde für Justiz und VerbraucherschutzJustice and Consumer Protection Authority (Hamburg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Drehbahn 36 Hamburg 20354 Email: imi@justiz.hamburg.de Website: https://www.hamburg.de/bjv/ Telephone: +49 40 428 43 1618
GermanyBavariaBayerisches Staatsministerium für Wirtschaft, Landesentwicklung und EnergieMinistry of Economic Affairs, Media, Energy and Technology (Bavaria)Directive 2000/31/EC on electronic commerce, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Prinzregentenstraße 28 München 80538 Email: poststelle@stmwi.bayern.de Website: http://www.stmwi.bayern.de/ Telephone: +49
GermanyThuringiaThüringer Ministerium für Wirtschaft, Wissenschaft und Digitale GesellschaftMinistry of Economics, Science and Digital Society (Thuringia)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Max-Reger-Str. 4-8 Erfurt 99096 Email: mailbox@tmwwdg.thueringen.de Website:  Telephone: +49 361 37 94811
GermanyBaden-WurttembergMinisterium für Soziales, Gesundheit und Integration Baden-WürttembergMinistry of Social Affairs and Integration Baden-Württemberg – Coordinating Authority for the recognition of foreign professional qualifications (Baden-Wuerttemberg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Else-Josenhans-Straße 6 Stuttgart 70173 Email: poststelle@sm.bwl.de Website: http://www.sozialministerium-bw.de Telephone: +49 711 123 0
GermanyBavariaBayerisches Staatsministerium für Wissenschaft und Kunst
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Salvatorstraße 2 München 80333 Email: Kulturgutschutz@stmwk.bayern.de Website: https://www.stmwk.bayern.de/ Telephone: 0049 89 2186 -0
Germany* National coverage / competence (DE)Bundesministerium der Justiz und für Verbraucherschutz (BMJV)Federal Ministry of Justice and Consumer Protection (CPC - SLO)
Address: Mohrenstraße 37 Berlin 10117 Email: CPC-SLO-Germany@bmjv.bund.de Website: https://www.bmjv.de/EN/Home/home_node.html Telephone: +49 30 18 5800
GermanyLower SaxonyLuftfahrt-Bundesamt (LBA)
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: Kurt-Schumacher-Str. 21 Braunschweig 38102  Email: fluggastrechte@lba.de Website: https://www.lba.de/DE/Home/home_node.html Telephone: +49 531 2355 115
Germany* National coverage / competence (DE)Bundesamt für Justiz (BfJ)Federal Office of JusticeDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAddress: Adenauerallee 99-103 Bonn 53113 Email: poststelle@bfj.bund.de Website: http://www.bundesjustizamt.de Telephone: +49 22899 410 40
GermanyBaden-WurttembergMinisterium für Wirtschaft, Arbeit und Wohnungsbau Baden-WürttembergMinistry of Economy (Baden-Wuerttemberg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Schlossplatz 4 - Neues Schloss Stuttgart 70173 Email: DIMIC@wm.bwl.de Website: http://wm.baden-wuerttemberg.de Telephone: +49 711 123 0
GermanyBaden-WurttembergStaatsministerium Baden-WürttembergState Ministry (Baden-Wuerttemberg)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Richard-Wagner-Str. 15 Stuttgart 70184 Email: poststelle@stm.bwl.de Website: http://www.stm.baden-wuerttemberg.de Telephone: +49 711 2153 0
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt HannoverRegional Trade Inspectorate,  Hannover (Hanover) (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Am Listholze 74 Hannover 30177 Email: imi@gaa-h.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 511 9096 0
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt BraunschweigRegional Trade Inspectorate,  Braunschweig (Brunswick)  (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Ludwig-Winter-Strasse 2 Braunschweig 38120 Email: poststelle@gaa-bs.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 531 354760
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt LüneburgRegional Trade Inspectorate,  Lueneburg (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Auf der Hude  2 Lüneburg 21339 Email: imi@gaa-lg.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 4131 15 14 00
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt OldenburgRegional Trade Inspectorate,  Oldenburg (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Theodor-Tantzen-Platz 8 Oldenburg 26122 Email: poststelle@gaa-ol.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 441 799 0
GermanyBavariaRegierung von OberfrankenUpper Franconia (Oberfranken) regional authority (Bavaria)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Ludwigstrasse 20 Bayreuth 95444 Email: poststelle@reg-ofr.bayern.de Website: http://www.regierung.oberfranken.bayern.de Telephone: +49 (0)921 604-0
GermanyBrandenburgMinisterium für Soziales, Gesundheit, Integration und Verbraucherschutz des Landes Brandenburg (zuständige Behörde)Ministry of Labour, Social Affairs, Women and Family (competent authority) (Brandenburg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Heinrich-Mann-Allee 103 Potsdam 14473 Email: poststelle@msgiv.brandenburg.de Website: http://www.msgiv.brandenburg.de Telephone: +49 331 866 5237
GermanyRhineland-PalatinateMinisterium für Wirtschaft, Verkehr, Landwirtschaft und Weinbau (Rheinland-Palz)Ministry for Economic Affairs, Climate Protection, Energy and Regional Planning (Rhineland-Palatinate)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Stiftsstraße 9 Mainz 55116 Email: imi@mwvlw.rlp.de Website: https://mwvlw.rlp.de/de/startseite/ Telephone: +49 6131 16 2525
Germany* National coverage / competence (DE)Eisenbahn-Bundesamt (EBA)Federal Railway Authority - German National Safety Authority (NSA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Heinemannstraße 6 Bonn 53175 Email: Ref54@eba.bund.de Website: http://www.eba.bund.de/DE/Home/home_node.html Telephone: +49 228 9826 0
GermanyThuringiaThüringer StaatskanzleiState Chancellery (Thuringia)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Werner-Seelenbinder-Straße 7 Erfurt 99096  Email: poststelle@tsk.thueringen.de Website:  Telephone: +49 3613794761
GermanyHamburgBehörde für Kultur und MedienCultural authority (Hamburg)Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Kattunbleiche 19 Hamburg D - 22041 Email: kulturgutschutz@bkm.hamburg.de Website:  Telephone: +49 40 428 31 3132
GermanySchleswig-HolsteinLandesamt für Soziale Dienste, Dezernat Gesundheitsberufe Regional authority for health professions (Schleswig-Holstein)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Adolf-Westphal-Str. 4 Kiel 24143 Email: info@lasd.landsh.de Website: https://www.schleswig-holstein.de/DE/Landesregierung/LASD/Aufgaben/Gesundheitsberufe/gesundheitsberufe_node.html Telephone: +49 431 988 5572
Greece
Υπουργείο ΤουρισμούMinistry of TourismDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Address: Λεωφόρος Αμαλίας 12 Αθήνα 10557 Email: mailbox@mintour.gr Website: http://www.mintour.gov.gr/ Telephone: +30 210 3736340, 210 3736117, 210 3736346, 210 3736115, 210 3736089
Greece
Υπουργείο Ανάπτυξης και Επενδύσεων Γενική Γραμματεία Εμπορίου & Προστασίας Καταναλωτή Γενική Διεύθυνση Προστασίας Καταναλωτή Διεύθυνση Πολιτικής και Ενημέρωσης  ΚαταναλωτήDirectorate for Consumer Policy and Information (Ministry of Development and Investments / General Secretariat for Commerce and Consumer Protection / General Directorate for Consumer Protection) (CPC - SLO)
Address: Κάνιγγος 20 Athens 10181 Email: 1520@efpolis.gr Website: http://www.mindev.gov.gr Telephone: +30 2103893667, +30 2103893424, +30 2103893546
Greece
Εθνικός Οργανισμός Φαρμάκων 
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: 284 Mesogeion Av.e Athens 155 62  Email: relation@eof.gr Website: http://www.eof.gr Telephone: +30 213 20 40 281
Greece
ΔΙΕΥΘΥΝΣΗ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΗ
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: KANIGGOS SQ ATHENS 101081 Email: 1520@efpolis.gr Website: http://www.mindev.gov.gr Telephone: +30 210 3893367, +30 210 3893546
Greece
ΥΠΟΥΡΓΕΙΟ ΝΑΥΤΙΛΙΑΣ & ΝΗΣΙΩΤΙΚΗΣ ΠΟΛΙΤΙΚΗΣ/ΑΡΧΗΓΕΙΟ ΛΣ-ΕΛ.ΑΚΤ/ΔΘΣ
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAddress: ΑΚΤΗ ΒΑΣΙΛΕΙΑΔΗ ΠΥΛΗ Ε1-Ε2 ΠΕΙΡΑΙΑΣ 18510 Email: dths@hcg.gr Website: https://www.hcg.gr Telephone: +30 213 1371167
Greece
ΕΘΝΙΚΟ ΣΥΜΒΟΥΛΙΟ ΡΑΔΙΟΤΗΛΕΟΡΑΣΗΣ
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: ΠΑΝΕΠΙΣΤΗΜΙΟΥ ΚΑΙ ΑΜΕΡΙΚΗΣ 5 ΑΘΗΝΑ 10564 Email: ncrtv@otenet.gr Website: http://www.esr.gr Telephone: +30 2131502390
Greece
ΕΥΡΩΠΑΪΚΟ ΚΕΝΤΡΟ ΚΑΤΑΝΑΛΩΤΗ ΕΛΛΑΔΑΣEuropean Consumer Centre (ECC Greece)
Address: Λεωφόρος Αλεξάνδρας 144 Αθήνα (Αμπελόκηποι) 11471 Email: info@eccgreece.gr Website: https://www.eccgreece.gr/ Telephone: +30 2106460862, +30 2106460814
Greece
EΝΩΣΗ ΚΑΤΑΝΑΛΩΤΩΝ Η ΠΟΙΟΤΗΤΑ ΖΩΗΣ

Address: ΣΤΟΥΡΝΑΡΗ 17 ΑΘΗΝΑ 10683 Email: info@ekpizo.gr Website:  Telephone: +30 2103304444
Greece
ΕΝΩΣΗ ΕΡΓΑΖΟΜΕΝΩΝ ΚΑΤΑΝΑΛΩΤΩΝ ΕΛΛΑΔΟΣ

Address: ΙΟΥΛΙΑΝΟΥ 28 ΑΘΗΝΑ 10433 Email: info@eeke.gr Website:  Telephone: +30 2108817730
Greece
ΚΕΝΤΡΟ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΩΝ

Address: ΒΑΣ.ΗΡΑΚΛΕΙΟΥ 32 ΘΕΣΣΑΛΟΝΙΚΗ 54624 Email: consumers@kepka.org Website:  Telephone: +30 2310233333, +30 2310269449
Greece
ΓΕΝΙΚΗ ΓΡΑΜΜΑΤΕΙΑ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΓΕΝΙΚΗ ΔΙΕΥΘΥΝΣΗ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΔΙΕΥΘΥΝΣΗ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ
Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: ΝΙΚΗΣ 5-7 ΑΘΗΝΑ 10563 Email: mcdf@mnec.gr Website:  Telephone: +30 2103332778
Greece
ΥΠΗΡΕΣΙΑ ΠΟΛΙΤΙΚΗΣ ΑΕΡΟΠΟΡΙΑΣ 
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: ΛΕΟΝΤΟΣ 4 ΚΑΙ ΕΛΕΥΘΕΡΙΑΣ ΑΘΗΝΑ 16452 Email: d1d@hcaa.gr Website:  Telephone: +30 2109973162, +30 2109973156, +30 2109973163
Greece
ΤΡΑΠΕΖΑ ΤΗΣ ΕΛΛΑΔΟΣ
Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: EL. VENIZELOU 21 ATHENS 10250 Email: dep.bankingsupervision@bankofgreece.gr Website: https://www.bankofgreece.gr Telephone: +30 210 3201111
Hungary
Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Sas utca 19. Budapest 1051 Email: fogyved_kmf_budapest@bfkh.gov.hu Website: http://www.kormanyhivatal.hu/hu/budapest/szervezeti-egyseg/fogyasztovedelmi-foosztaly-2017 Telephone: +36 1 450 2598
Hungary
Magyar Nemzeti BankFinancial Supervisory AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: Szabadság tér 9.  Budapest 1054 Email: ugyfelszolgalat@mnb.hu Website: http://www.mnb.hu/ Telephone: +36 1 428 2600
Hungary
Innovációs és Technológiai Minisztérium - Fogyasztóvédelemért felelős Helyettes Államtitkárság (ITM-FOHÁT)Ministry for Innovation and Technology - Deputy State Secretariat for Consumer Protection (CPC - SLO)Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: Fő utca 44-50 Budapest 1011 Email: fogyasztovedelem@itm.gov.hu Website: http://www.fogyasztovedelem.kormany.hu/ Telephone: +36 1 795 1700
Hungary
Gazdasági Versenyhivatal (GVH)Hungarian Competition Authority (GVH)Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Alkotmány utca 5. Budapest 1054 Email: ugyfelszolgalat@gvh.hu Website: http://www.gvh.hu Telephone: +36 1 472 8933
Hungary
Szabolcs-Szatmár-Bereg Megyei KormányhivatalGovernment Office for Szabolcs-Szatmar-Bereg County (Nyiregyhaza)Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Address: Hősök tere 5. Nyíregyháza 4400 Email: hivatal@szabolcs.gov.hu Website:  Telephone: +36 42 599 301
Hungary
Pest Megyei KormányhivatalGovernment Office for Pest County (Budapest)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Váci utca 62-64. Budapest 1056 Email: hivatal@kmrkh.hu Website: http://www.kmrkh.hu Telephone: +36 1 235 1700
Hungary
Nemzeti Média- és Hírközlési Hatóság (NMHH)National Media and Infocommunications Authority (NMHH)Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Ostrom u. 23-25 / Visegrádi u. 106. Budapest 1015 / 1033 Email: info@nmhh.hu Website: http://nmhh.hu Telephone: +36 1 457 7908
Hungary
Európai Fogyasztói Központ

Address: Budapest Pf. 1. Budapest 1440 Email: info@magyarefk.hu Website: https://fogyasztovedelem.kormany.hu/#/europai_fogyasztoi_kozpont Telephone: +36 1 896 7747
Hungary
Innovációs és Technológiai Minisztérium (közlekedés)National Transport AuthorityLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Teréz körút 38 Budapest H-1066 Email: vasut.nsa@itm.gov.hu Website: http://www.kormany.hu/hu/nemzeti-fejlesztesi-miniszterium Telephone: +36 13731442
Iceland
NeytendastofaConsumer enforcement agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Borgartun 21 Reykjavik 105 Email: postur@neytendastofa.is Website: https://www.neytendastofa.is/ Telephone: +345 510 1100
Iceland
Samgöngustofa
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Armuli 2 Reykjavik 108 Email: icetra@icetra.is Website: https://www.icetra.is/ Telephone: +354 4806000
Ireland
Comisiún Consanta Sonraí, Data Protection Commission (DPC)SA Ireland (Data Protection Commission (DPC))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: 21 Fitzwilliam Square Dublin D02 RD28 Email: info@dataprotection.ie Website: https://www.dataprotection.ie Telephone: +353 761 104 800
Ireland
Coimisiun um Rialail Cumarsaide, Commission for Communications RegulationCommission for Communications RegulationDirective 2002/58/EC on privacy and electronic communications, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: Block DEF, Irish Life Centre Dublin 1 Lower Abbey Street Email: IMI_notifications@comreg.ie Website: http://www.comreg.ie Telephone: +353 1 8049600
Ireland
Coimisiún um Iomaíocht agus Cosaint Tomhaltóirí, Competition and Consumer Protection CommissionCompetition and Consumer Protection Commission (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Bloom House, Railway Street, Dublin 1 DO1C576 Email: CPCUnit@ccpc.ie Website: https://www.ccpc.ie/ Telephone: +353 1 402 5500
Ireland
European Consumer Centre (Ireland)European Consumer Centre (ECC Ireland)
Address: MACRO Centre, 1 Green Street Dublin  D07 X6NR Email: info@eccireland.ie Website: https://www.eccireland.ie/ Telephone: +353 1 879 7620
Ireland
Broadcasting Authority of Ireland, Údarás Craolacháin na hÉireann
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: 2-5 Warrington Place Dublin D02 XP29 Email: info@bai.ie Website: http://www.bai.ie Telephone: +353 1 6441200
Ireland
National Transport Authority, Údarás Náisiúnta IompairNational Transport Authority (NTA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Dún Scéine, Harcourt Lane Dublin D02WT20 Email: info@nationaltransport.ie Website: https://www.nationaltransport.ie/ Telephone: +353 1 879 8300
Ireland
Banc Ceannais na hÉireann, Central Bank of Ireland
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: PO BOX 559, New Wrapping Street, North Wall Quay Dublin 1 D01 F7X3 Email: enquiries@centralbank.ie Website: https://www.centralbank.ie/ Telephone: +353 1 224 6000
Ireland
An Coimisiún um Rialáil Eitilíochta, Commission for Aviation RegulationAviation RegulatorDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: 3rd Floor Alexandra House, 6 Earlsfort Terrace Dublin D02W773 Email: info@aviationreg.ie Website: https://www.aviationreg.ie Telephone: +353 1 661 1700
Ireland
An tÚdarás Rialála Táirgí Sláinte, Health Products Regulatory Authority
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Kevin O'Malley House, Earlsfort Centre, Earlsfort Terrace Dublin D02XP77 Email: info@hpra.ie Website: https://www.hpra.ie/ Telephone: +353 1 676 4971
Italy
Autorità di Regolazione dei Trasporti - ARTAutorità di Regolazione dei Trasporti - ARTLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Via Nizza 230 Torino 10126 Email: segreteria@autorita-trasporti.it Website: https://www.autorita-trasporti.it/ Telephone: +39 011 19212503
Italy
Altroconsumo

Address: Via Valassina 22 Milano 20159 Email: pr@altroconsumo.it Website: http://www.altroconsumo.it Telephone: +39 02 668901
Italy
Movimento Consumatori (MC)Consumer Movement (MC)
Address: Piemonte 39/A Roma 00187 Email: info@movimentoconsumatori.it Website: https://www.movimentoconsumatori.it/ Telephone: +39 06 4880053
Italy
Istituto per la Vigilanza sulle Assicurazioni (IVASS)Institute for the Supervision of Insurance (IVASS)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/123/EC on services in the internal market, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Via del Quirinale, 21 Rome 00187 Email: scrivi@ivass.it Website: https://www.ivass.it/ Telephone: +39 06 421331
Italy
Ente Nazionale per l'Aviazione Civile (ENAC)Italian Civil Aviation Authority (ENAC)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Via Castro Pretorio 118 Rome 00185 Email: cartadiritti@enac.gov.it Website: https://www.enac.gov.it/ Telephone: +39 06445966348
Italy
Centro Europeo Consumatori Italia (CEC Italia)European Consumer Centre (ECC Italy)
Address: Largo Alessandro Vessella n.31 Rome 00199 Email: info@ecc-netitalia.it Website: https://www.ecc-netitalia.it/it/ Telephone: +39 0644238090
Italy
Commissione Nazionale per le Società e la Borsa (CONSOB)National Commission for Companies and the Stock Exchange - Italian market supervisory authority (CONSOB)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Via G. B. Martini, 3 Rome 00198 Email: consob@pec.consob.it Website: http://www.consob.it Telephone: +39 06 84771
Italy
Banca d’ItaliaBank of Italy (National central bank, national supervisory and resolution authority)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Via Nazionale 91 Roma 00184 Email: email@bancaditalia.it Website: https://www.bancaditalia.it Telephone: +39 0647921
Italy
Agenzia Italiana del Farmaco (AIFA)Italian Medicines Agency (AIFA)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Via del Tritone 181 Roma 00187 Email: protocollo@pec.aifa.gov.it Website: https://www.aifa.gov.it Telephone: +39 06 5978401
Italy
Autorità per le Garanzie nelle Comunicazioni (AGCOM)Authority for Communications (AGCOM)Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Isonzo 21B Roma 00186 Email: DCA@AGCOM.IT Website: https://www.agcom.it/ Telephone: +39 06 69644296
Italy
Centro per i Diritti del Cittadino (CODICI)Centre for the Citizen rights (CODICI)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Via Giuseppe Belluzzo 1 Roma 00149 Email: segreteria_nazionale@codici.org Website: https://codici.org/ Telephone: +39 06 55 30 18 08
Italy
Garante per la protezione dei dati personali (GPDP)SA Italy (Supervisor for the Protection of Personal Data)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: Piazza Venezia 11 Roma 00187 Email: imi@gpdp.it Website: http://www.gpdp.it Telephone: +39 06696771
Italy
Autorità Garante della Concorrenza e del MercatoItalian Competition AuthorityDirective 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Piazza G. Verdi 6a Roma 00198 Email: dgtc@agcm.it Website: http://www.agcm.it Telephone: +39 06 85821 860
Italy
Ministero dello Sviluppo Economico - Direzione Generale per il Mercato, La concorrenza, il Consumatore, la Vigilanza e la Normativa Tecnica (CPC - SLO)Ministry of Economic Development - General Directorate for the Market, Competition, Consumer, Supervision and Technical Regulations (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Address: Via Sallustiana 53 Roma 00187 Email: dgmctcnt.div9@mise.gov.it Website: http://www.sviluppoeconomico.gov.it Telephone: +39 06 4705 5448
Latvia
Nacionālā elektronisko plašsaziņas līdzekļu padome (NEPLP)National Electronic Mass Media Council of Latvia (NEPLP)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Doma laukums 8A Riga LV-1939 Email: neplpadome@neplpadome.lv Website: http://www.neplpadome.lv Telephone: +371 67 221 848
Latvia
Patērētāju tiesību aizsardzības centrsConsumer Rights Protection Centre (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Brīvības iela 55 Rīga LV-1013 Email: ptac@ptac.gov.lv Website: http://www.ptac.gov.lv Telephone: +371 67388624
Latvia
Veselības inspekcijaHealth InspectorateDirective 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Address: Klijānu iela 7 Rīga LV-1012 Email: vi@vi.gov.lv Website: http://www.vi.gov.lv Telephone: +371 27802823
Latvia
Eiropas Patērētāju informēšanas centrs European Consumer Centre (ECC Latvia)
Address: Brivibas Street 55 - 207 Riga LV- 1010 Email: info@ecclatvia.lv Website: https://www.ecclatvia.lv/en/ Telephone: +371 67388625
Lithuania
Lietuvos transporto saugos administracijaState Road Transport Inspectorate (under the Ministry of Transport and Communications)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Švitrigailos g. 42 Vilnius LT-03209 Email: ltsa@ltsa.lrv.lt Website: https://ltsa.lrv.lt/ Telephone: +370 5 278 5601
Lithuania
Lietuvos vartotojų organizacijų aljansas

Address: Parko g. 3-7 Vilnius 11203 Email: info@lvoa.lt Website: http://www.lvoa.lt/ Telephone: +370 611 35509
Lithuania
Lietuvos bankas
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Gedimino pr. 6 Vilnius 01103 Email: info@lb.lt Website: https://www.lb.lt/ Telephone: +370 5 268 0029
Lithuania
Valstybinė vaistų kontrolės tarnyba prie Lietuvos Respublikos sveikatos apsaugos ministerijosState Medicines Control AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Žirmūnų g. 139A Vilnius LT-09120 Email: vvkt@vvkt.lt Website: https://www.vvkt.lt/ Telephone: +370 5 263 92 64
Lithuania
Valstybinė vartotojų teisių apsaugos tarnybaState Consumer Rights Protection Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Vilniaus g. 25 Vilnius LT-01402 Email: tarnyba@vvtat.lt Website: http://www.vvtat.lt/ Telephone: +370 5 262 67 51
Lithuania
Lietuvos radijo ir televizijos komisija
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Šeimyniškių g. 3A Vilnius LT-09312 Email: lrtk@rtk.lt Website: https://www.rtk.lt/ Telephone: +370 5 233 0660
Lithuania
Lietuvos kosmetikos ir buitinės chemijos gamintojų asociacija „LIKOCHEMA“

Address: J. Jasinskio 10, BC12 Vilnius LT-01112 Email: info@likochema.lt Website: https://likochema.lt/lt/ Telephone: +370 687 58098
Lithuania
Informacinės visuomenės plėtros komitetasInformation Society Development Committee under the Ministry of Transport and CommunicationsDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Address: Gediminas av. 7 Vilnius LT-01103 Email: info@ivpk.lt Website: https://ivpk.lrv.lt/ Telephone: +370 5 266 51 61
Lithuania
Lietuvos nacionalinė vartotojų federacija

Address: Kalvarijų 20-2 Vilnius LT-01131 Email: federacija@vartotojai.eu Website: http://www.vartotojuskundai.lt/ Telephone: +370 686 25661
Lithuania
Europos vartotojų centras LietuvojeEuropean Consumer Centre (ECC Lithuania)
Address: Algirdo g. 21 Vilnius LT-03219 Email: info@ecc.lt Website: https://www.ecc.lt Telephone: +370 5 265 0368
Luxembourg
Commission de surveillance du secteur financier
Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: 283, route d'Arlon Luxembourg L-1150 Email: direction@cssf.lu Website: https://www.cssf.lu Telephone: +352 26 25 1 1
Luxembourg
Union luxembourgeoise des  consommateurs nouvelle A.S.B.L. 

Address: 55, rue des Bruyères Howald L-1274 Email: info@ulc.lu Website: https://www.ulc.lu/fr/ Telephone: +352 49 60 22 1
Luxembourg
Ministère de la Protection des consommateurs Ministry of Consumer Protection (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: 271, route d'Arlon Luxembourg L-2011 Email: cpc@mpc.etat.lu Website: https://mpc.gouvernement.lu/fr.html Telephone: +352 247-73700 
Luxembourg
Commission nationale pour la protection des données Grand-Duché de Luxembourg (CNPD), Nationale Kommission für Datenschutz Großherzogtum Luxemburg (CNPD)SA Luxembourg (National Commission for Data Protection (CNPD ))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: 15, Boulevard du Jazz Belvaux L-4370 Email: cooperation@cnpd.lu Website: http://www.cnpd.lu Telephone: +352 26 10 60 1
Luxembourg
Centre européen des consommateurs GIE Luxembourg European Consumer Centre (ECC Luxembourg)
Address: 2A, rue Kalchesbrück Luxembourg L-1852 Email: info@cecluxembourg.lu Website: https://cecluxembourg.lu/ Telephone: +352 26 84 64 1
Malta
L-Awtorità Maltija tat-Turiżmu, Malta Tourism AuthorityMTA - Malta Tourism AuthorityDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):Address: Auberge D'Italie, Merchants Street Valletta VLT 1170 Email: info@visitmalta.com Website: http://www.visitmalta.com Telephone: +356 21224444
Malta
Awtorita' ta' Malta dwar il-Komunikazzjoni, Malta Communications AuthorityMalta Communications AuthorityDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Valletta Waterfront, Xatt ta' Pinto Floriana FRN 1913 Email: authorisations@mca.org.mt Website: http://www.mca.org.mt Telephone: +356 21336840
Malta
L-Awtorità Maltija tal-Kompetizzjoni u tal-Affarijiet tal-Konsumatur, Malta Competition and Consumer Affairs AuthorityMalta Competition and Consumer Affairs Authority (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: National Road Blata l-Bajda, Hamrun HMR 9010 Email: notification.mccaa@mccaa.org.mt Website: http://www.mccaa.org.mt/ Telephone: +356 23952000
Malta
Office of the Information and Data Protection CommissionerSA Malta (Office of the Information and Data Protection Commissioner)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: Airways House, High Street Sliema SLM 1549 Email: idpc.edpb-imi@idpc.org.mt Website: https://idpc.org.mt Telephone: +356 2328 7100
Malta
L-Awtorità tax-Xandir , Malta Broadcasting Authority
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: 7, Mile End Road Hamrun HMR 1719 Email: info.ba@ba.org.mt Website: http://www.ba-malta.org/ Telephone: +356 22016000
Malta
Association for Consumer Rights (Malta), Assocjazzjoni ghad-drittijiet tal-Konsumatur Malta

Address: Flat 4, c/o Pope Pius XII Flats,  Mountbatten Street, Blata l-Bajda Hamrun HMR 1579 Email: associationforconsumerrights@gmail.com Website: http://www.acrmalta.com Telephone: +356 21389387
Malta
European Consumer Centre Malta , Ċentru Ewropew għall-Konsumatur ta’ MaltaEuropean Consumer Centre (ECC Malta)
Address: South Street Valletta VLT 1101 Email: ecc.malta@mccaa.org.mt Website: http://eccnetmalta.gov.mt/ Telephone:  +356 21 221 901
Malta
Consumer Affairs Council, Kunsill għall-Affarijiet tal-Konsumatur
Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):Address: Mizzi House, National Road, Blata l-Bajda Blata l-Bajda HMR 9010 Email: cacouncil@gov.mt Website: http://www.consumeraffairscouncil.gov.mt Telephone: +356 23952751
Malta
Awtorità dwar il-Mediċini, Malta Medicines Authority
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Sir Temi Żammit Buildings, Malta Life Sciences Park Town* San Ġwann Postcode* SĠN 3000 Email: info.medicinesauthority@gov.mt Website: http://www.medicinesauthority.gov.mt Telephone: +356 2343 9000
Netherlands
Inspectie Leefomgeving en Transport (ILT)Inspectorate for Environment and Transport (ILT/Rail and Road Transport)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Postbus 16191 Den Haag 2500 BD Email: passenger-rights@ilent.nl Website: http://www.ilent.nl Telephone: +31 88 489 00 00
Netherlands
Autoriteit Consument en MarktAuthority for Consumers and Markets (ACM) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Postbus 16326 Den Haag 2500 BH Email: CPC@acm.nl Website: http://www.acm.nl Telephone: +31 707222000
Netherlands
Europees Consumenten Centrum (Nederland)European Consumer Centre (ECC Netherlands)
Address: Moreelsepark 1 Utrecht 3511EP Email: info@eccnederland.nl Website: https://www.eccnederland.nl Telephone: +31 30 232 6440
Netherlands
Inspectie Gezondheidszorg en Jeugd (IGJ) - (voorheen Inspectie voor de Gezondheidszorg (IGZ))Health Care InspectorateDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Postbus 2518 Heerlen 6401 DA Email: meldpunt@igj.nl Website: http://www.igj.nl Telephone: +31 88 1205000
Netherlands
Stichting Autoriteit Financiële Markten
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Postbus 11723 Amsterdam 1001GS Email: signalen@afm.nl Website: https://www.afm.nl Telephone: +31 20 797 2000
Norway
ForbrukertilsynetThe Consumer Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAddress: Porselensvegen 32 Porsgrunn 3920 Email: post@forbrukertilsynet.no Website: https://www.forbrukertilsynet.no/english Telephone: +47 23400600
Poland* National coverage / competence (PL)Urząd Ochrony Konkurencji i Konsumentów (UOKiK)Office for Competition and Consumer Protection (UOKiK) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: plac Powstańców Warszawy 1 Warszawa PL-00-950 Email: dozik@uokik.gov.pl Website: https://www.uokik.gov.pl Telephone: +48 22 55 60 176
Portugal
Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF)Supervisiory Authority for Insurance and Pension Funds (ASF)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Address: Av. da República, n.º 76 Lisboa 1600-205 Lisboa Email: asf@asf.com.pt Website: http://www.asf.com.pt Telephone: +351 217 903 100
Portugal
Comissão Nacional de Protecção de Dados (CNPD)SA Portugal (National Commission for Data Protection (CNPD))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: Av. D. Carlos I, 134 - 1.º LISBOA 1200-651 Email: imi@cnpd.pt Website: https://www.cnpd.pt Telephone: +351 21 392 84 00
Portugal
Direção-Geral do ConsumidorConsumer Directorate - General (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):Address: Praça Duque de Saldanha, 31, 1.º, 2.º, 3.º e 5.ºpisos Lisboa 1069-013 Lisboa Email: CPC.IMI@dg.consumidor.pt Website: https://www.consumidor.gov.pt/ Telephone: +351 21 356 46 00
Portugal
Procuradoria-Geral da República
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: Rua da Escola Politécnica, nº 140  Lisboa 1269-269 Email: correio@pgr.pt Website: http://www.ministeriopublico.pt Telephone: +351 213 975 255
Portugal
Entidade Reguladora dos Serviços Energéticos
Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Address: Rua Dom Cristóvão da Gama, n.º 1 – 3.º Lisboa 1400-113 Email: erse@erse.pt Website: http://www.erse.pt Telephone: +351 213 033 200
Portugal
ERC – Entidade Reguladora para a Comunicação Social
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Avenida 24 de julho, nº58 Lisboa 1200-869 Email: info@erc.pt Website: http://www.erc.pt Telephone: +351 210 107 000
Portugal
Comissão do Mercado de Valores Mobiliários - CMVM
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: Rua Laura Alves, 4 Lisboa 1050-138 Email: cmvm@cmvm.pt Website: https://www.cmvm.pt/pt/Pages/home.aspx Telephone: +351 21 317 70 00
Portugal
Autoridade da Mobilidade e dos Transportes
Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Rua de Santa Apolónia, Lisboa 1100-468 Email: geral@amt-autoridade.pt Website: http://www.amt-autoridade.pt/ Telephone: +351 211 025 800
Portugal
DECO – Associação Portuguesa para a Defesa do Consumidor

Address: Rua Artilharia Um, nº 79 4º Lisboa 1269-160 Email: decolx@deco.pt Website: http://www.deco.pt Telephone: +351 213710213
Portugal
Autoridade Nacional da Aviação Civil
Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: Rua B, Edifício 4 - Aeroporto Humberto Delgado Lisboa 1749-034 Email: secretariadopca@anac.pt Website: https://www.anac.pt Telephone: +351 21 284 22 26
Portugal
Centro Europeu do Consumidor PortugalEuropean Consumer Centre (ECC Portugal)
Address: Praça Duque de Saldanha, 31-1º Lisboa 1069-013 Email: euroconsumo@dg.consumidor.pt Website: https://cec.consumidor.pt/ Telephone: +351 21 3564750
Portugal
ACSET – Associação de Consumidores de Setúbal

Address: Deputado Joaquim Brandão 13 – 1º Setúbal 2900-422 Email: associacao.consumidores.setubal@gmail.com Website: https://www.facebook.com/acsetsetubal/ Telephone: ( + 351 ) 265 509 100
Portugal
Ius Omnibus

Address: Avenida 24 de Julho – Second Home - Mercado da Ribeira Lisboa 1200-479 Email: associacao.ius.omnibus@gmail.com Website: https://iusomnibus.eu/pt/ Telephone: +351 91 977 799
Portugal
ACP - Automóvel Club de Portugal

Address: Rua Rosa Araújo, n.º 24-26 Lisboa 1250-195 Email: apoio.socio@acp.pt Website: https://www.acp.pt Telephone: 808 22 22 22
Portugal
Autoridade de Segurança Alimentar e EconómicaFood and Economic Safety AuthorityDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAddress: Rua Rodrigo da Fonseca, nº 73 Lisboa 1269 - 274 Email: correio.asae@asae.pt Website: http://www.asae.pt Telephone: +351 21 798 36 00
Portugal
ERSAR - Entidade Reguladora dos Serviços de Águas e ResíduosERSAR - The Water and Waste Services Regulation AuthorityDirective 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Centro Empresarial Torres de Lisboa - Rua Tomás da Fonseca, Torre G – 8º Lisboa 1600-209 Email: geral@ersar.pt Website: http://www.ersar.pt Telephone: +351 210 052 200
Portugal
ACOP – Associação de Consumidores de Portugal

Address: Rua do Brasil, 4 Coimbra 3030-775 Email: acopgeral@sapo.pt Website: https://www.acop.com.pt Telephone: +351 239 404 733
Portugal
ICP - Autoridade Nacional de Comunicações (ICP-ANACOM)ANACOM - National Communications AuthorityDirective 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):Address: Av. José Malhoa, 12 Lisboa 1099 - 017 Email: info@anacom.pt Website: http://www.anacom.pt Telephone: +351 217211000
Portugal
Inspecção-Geral das Actividades Culturais (IGAC)IGAC - General Inspectorate of Cultural ActivitiesDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Address: Praça dos Restauradores, Palácio Foz, Apartado 2616 Lisboa 1116-802 Email: igacgeral@igac.pt Website: http://www.igac.pt Telephone: +351 213212500
Portugal
INFARMED - Autoridade Nacional do Medicamento e Produtos de SaúdeNFRAMED -  National Authority of Medicines and Health ProductsDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Avenida do Brasil, n.º 53 Lisboa 1749-004 Email: infarmed@infarmed.pt Website: http://www.infarmed.pt Telephone: +351 217987100
Portugal
Banco de PortugalBank of PortugalDirective 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Rua do Comércio, 148 Lisboa 1100-150 Email: info@bportugal.pt Website: http://www.bportugal.pt/ Telephone: +351 21 313 00 00
Romania
Ministerul Economiei, Antreprenoriatului si TurismuluiMinistry of EconomyDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Calea Victoriei nr. 152 Bucuresti 010096 Email: petitii@economie.gov.ro Website: http://www.economie.gov.ro/ Telephone: +40 212025123
Romania
Autoritatea Nationala pentru Protectia ConsumatorilorAuthority for consumer protection (ANPC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Bd Aviatorilor nr. 72 Bucuresti 011865 Email: cabinet@anpc.ro Website: http://www.anpc.ro Telephone: +40 21 312 12 75
Romania
Ministerul Transporturilor si InfrastructuriiMinistry of Transport and InfrastructureLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: Bd Dinicu Golescu nr. 38 Bucuresti 010873 Email: IMI@mt.ro Website: http://www.mt.gov.ro/web14/ Telephone: +40 21 313 99 54
Romania
Agenţia Naţională pentru Plăţi şi Inspecţie Socială (ANPIS)National Agency for Payment and Social Inspection - Competent authority giving accreditation to organisers of professional adult trainingDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAddress: Bld. General Gheorghe Magheru 7 Bucuresti 010322 Email: secretariat@mmanpis.ro Website: http://www.mmanpis.ro Telephone: +40 213136047
Romania
Autoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter PersonalSA Romania (National Supervisory Authority For Personal Data Processing)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: 28-30 BD. GHEORGHE MAGHERU BUCHAREST 010336 Email: anspdcp@dataprotection.ro Website: http://www.dataprotection.ro Telephone: +40 31 805 9211
Romania
Inspectoratul General al Politiei Romane - Direcția de Investigare a Criminalității Economice (DICE)
Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Address: Mihai Voda 6 Bucuresti 050041 Email: economic@politiaromana.ro Website: https://www.politiaromana.ro/en Telephone: +40212082525
Romania
Autoritatea Feroviara Romana (AFER) - Serviciul Supraveghere Drepturi Calatori
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAddress: Calea Grivitei nr. 393 Bucuresti 010719 Email: passengersrights@afer.ro Website: http://www.afer.ro/documents/rra.html Telephone: +40 213076852
Romania
Autoritatea Nationala pentru Administrare si Reglementare in Comunicatii (ANCOM)
Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Address: Strada Delea Nouă nr.2 Bucuresti 030925 Email: ancom@ancom.ro Website: https://www.ancom.ro/en/ Telephone: +40 372845400
Romania
Consiliul Național al Audiovizualului (CNA)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Bd. Libertății nr. 14 Bucuresti 050706 Email: cna@cna.ro Website: http://www.cna.ro/-English-.html Telephone: +40 213055356
Romania
Agenția Națională a Medicamentului și a Dispozitivelor Medicale din România (ANMDMR)
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Aviator Maior Ștefan Sănătescu 48 Bucuresti 011478 Email: secretariat@anm.ro Website: https://www.anm.ro/en/ Telephone: +40213171100
Romania
Inspectoratul de Stat pentru Controlul în Transportul Rutier (I.S.C.T.R)
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: B-dul Dinicu Golescu nr.38,  Bucuresti 010873 Email: relatii-publice@isctr-mt.ro Website: http://www.isctr-mt.ro/ Telephone: +40 213136320
Slovakia
Štátny ústav pre kontrolu liečivState Institute for Drug Control (SUKL)Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Kvetná 11 Bratislava 825 08 Email: sukl@sukl.sk Website: https://www.sukl.sk Telephone: +421 2 50 70 11 11
Slovakia
Európske spotrebiteľské centrum v Slovenskej republikeEuropean Consumer Centre (ECC Slovakia)
Address: Mlynské Nivy 44/a Bratislava 82715 Email: ECCNET-SK@ec.europa.eu Website: https://esc-sr.sk/ Telephone: +421 905 528 477
Slovakia
Ministerstvo hospodárstva SR - odbor ochrany spotrebiteľaMinistry of Economy - consumer protection (CPC - SLO)
Address: Mlynské Nivy 44/a Bratislava 827 15 Email: cpc@mhsr.sk Website: https://www.mhsr.sk Telephone: +421 2 4854 2433
Slovakia
Slovenská obchodná inšpekciaSlovak Trade InspectionDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Bajkalská 21/A Bratislava 27 827 99 Email: imi@soi.sk Website: http://www.soi.sk Telephone: +421 2 58272 -123, -159
Slovakia
Úrad pre reguláciu sieťových odvetvíRegulatory Office for Network IndustriesDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Bajkalská 27 Bratislava 27 820 07 Email: info@urso.gov.sk Website: https://www.urso.gov.sk Telephone: +421 2 581 004 11
Slovakia
Úrad verejného zdravotníctva SRPublic Health Authority of the Slovak RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Address: Trnavská cesta 52 Bratislava 826 45 Email: uvzsr@uvzsr.sk Website: http://www.uvzsr.sk Telephone: +421 2 49284111
Slovakia
Štátna veterinárna a potravinová správa SRState Veterinary and Food Administration of the Slovak RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Address: Botanická č. 17 Bratislava 842 13 Email: sekretariatUR@svps.sk Website: http://www.svps.sk Telephone: +421 2 602 57 212
Slovakia
Rada pre vysielanie a retransmisiuCouncil for Broadcasting and RetransmissionDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Palisády 36 Bratislava 81106 Email: office@rvr.sk Website: http://rvr.sk Telephone: +421 2 20 90 65 00
Slovakia
Národná banka SlovenskaNational Bank of SlovakiaDirective 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Address: Imricha Karvaša 1 Bratislava 81325 Email: cpc@nbs.sk Website: https://www.nbs.sk/en/home Telephone: +421 2 5787 1111
Slovakia
Úrad pre reguláciu elektronických komunikácií a poštových služiebRegulatory Authority for Electronic Communications and Postal ServicesDirective 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAddress: Továrenská 7 Bratislava 828 55 Email: inspection@teleoff.gov.sk Website: https://www.teleoff.gov.sk/urad-pre-regulaciu-elektronickych-komunikacii-a-postovych-sluzieb/ Telephone: +421 2 57 881 111
Slovakia
Ústav štátnej kontroly veterinárnych biopreparátov a liečivInstitute for State Control of Veterinary Biologicals and Medicines, SlovakiaDirective 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Biovetská 34 Nitra 949 01 Email: uskvbl@uskvbl.sk Website: http://www.uskvbl.sk/ Telephone: +421 37 65 15 5067
Slovenia
Banka SlovenijeBank of SloveniaDirective 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Slovenska 35 Ljubljana 1505 Email: OK-Vlozisce@bses.bsi.si Website: http://www.bsi.si Telephone: +386 1 471 9000
Slovenia
Tržni inšpektorat Republike SlovenijeMarket InspectorateDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Dunajska cesta 160 Ljubljana 1000 Email: gp.tirs@gov.si Website: http://www.ti.gov.si Telephone: +386 1 280 8700
Slovenia
Ministrstvo za gospodarski razvoj in tehnologijo (NIMIC - SOLVIT Centre)Ministry of Economic Development and Technology (NIMIC - SOLVIT Centre) (CPC - SLO)
Address: Kotnikova 5 Ljubljana 1000 Email: gp.mgrt@gov.si Website: https://www.gov.si Telephone: +386 1 400 36 00
Slovenia
Inšpektorat Republike Slovenije za infrastrukturo
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Vožarski pot 12 Ljubljana 1000 Email: gp.irsi@gov.si Website: https://www.gov.si/drzavni-organi/organi-v-sestavi/inspektorat-za-infrastrukturo/o-inspektoratu-za-infrastrukturo/ Telephone: +386 1 420 44 88
Slovenia
Zavod PIP - Pravni in informacijski center Maribor

Address: Gosposvetska cesta 86 Maribor 2000 Email: pip@zavodpip.si Website: https://www.zavodpip.si/ Telephone: +386 2 234 21 46
Slovenia
Trgovinska zbornica Slovenije

Address: Dimičeva ulica 13 Ljubljana 1000 Email: tajnistvo@tzslo.si Website: http://www.tzslo.si Telephone: +386 1 5898 213
Slovenia
Evropski potrošniški center SlovenijaEuropean Consumer Centre (ECC Slovenia)
Address: Kotnikova ulica 5 Ljubljana 1000 Email: epc.mgrt@gov.si Website: https://www.epc.si/pages/si/domov.php Telephone: 00386 1 400 3757
Slovenia
Zveza potrošnikov slovenije

Address: Tržaška cesta 2 Ljubljana 1000 Email: Zps@zps.si Website: http://www.zps.si Telephone: +386 1 474 06 00
Slovenia
Inšpektorat Republike Slovenije za kmetijstvo, gozdarstvo, lovstvo in ribištvo (IRSKGLR)Inspectorate of Republic Slovenia for agriculture, forestry, hunting and fisheries (IRSKGLR)Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Dunajska 58 Ljubljana 1000  Email: irskglr.mkgp@gov.si Website: https://www.gov.si/drzavni-organi/organi-v-sestavi/inspektorat-za-kmetijstvo-gozdarstvo-lovstvo-in-ribistvo/o-inspektoratu-za-kmetijstvo-gozdarstvo-lovstvo-in-ribistvo/ Telephone: +386 1 434 5700
Slovenia
Javna agencija Republike Slovenije za zdravila in medicinske pripomočke (JAZMP)Agency for Medicinal Products and Medical Devices of the Republic of Slovenia (JAZMP)Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Address: Slovenčeva ulica 22 Ljubljana 1000 Email: info@jazmp.si Website: https://www.jazmp.si/o-nas/ Telephone: +386 8 2000 500
Slovenia
Uprava Republike Slovenije za pomorstvo (URSP)Slovenian Maritime Administration (URSP)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAddress: Ukmarjev trg 2 Koper 6000 Email: ursp.box@gov.si Website: https://www.gov.si/drzavni-organi/organi-v-sestavi/uprava-za-pomorstvo/o-upravi/ Telephone: +386 5 663 21 00
Slovenia
Javna agencija za civilno letalstvoCivil Aviation Agency (CAA) SloveniaLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress: Kotnikova 19A Ljubljana 1000 Email: info@caa.si Website: https://www.caa.si/ Telephone: +386 1 244 66 01
Slovenia
Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)Agency for communication networks and services of the Republic Slovenia (AKOS)Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAddress: Stegne 7 Ljubljana 1000  Email: info.box@akos-rs.si Website: https://www.akos-rs.si/akos Telephone: +386 1 583 63 00
Spain* National coverage / competence (ES)Subdirección General de Coordinación, Calidad y Cooperación en Consumo. Dirección General de Consumo (Ministerio de Sanidad, Consumo y Bienestar Social)Delegated coordinator for consumer services (CPC - SLO) - General Directorate of Consumers (Ministry of Health, Consumers and Social Welfare)
Address: C/ Príncipe de Vergara 54 Madrid 28006 Email: dgconsumo@mscbs.es Website: https://www.mscbs.gob.es/en/organizacion/ministerio/organizacion/sgralsanidad/dgcF.htm Telephone: +34 91 822 45 05
SpainValencian CommunityGeneralitat. Comunitat Valenciana. Conselleria de Economía Sostenible, Sectores Productivos, Comercio y Trabajo. Dirección General de Comercio y Consumo. Subdirección General de Comercio y ConsumoRegional competent authority for consumer services (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre. Torre 2, Planta 6 Valencia 46018 Email: rosell_ber@gva.es Website: http://www.indi.gva.es/web/consumo Telephone: +34 961209467
SpainBasque countryTurismo, autoridad competente en el País VascoRegional competent authority for tourism (Basque Country)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Address: Donosti 1 Vitoria-Gasteiz 01010 Email: secretaria.turismo@euskadi.eus Website: https://www.euskadi.eus/gobierno-vasco/departamento-turismo-comercio-consumo/ Telephone: +34 945019927
SpainGaliciaXunta de Galicia. Agencia de Turismo de GaliciaRegional competent authority for the promotion, management and services in the area of tourism (Autonomous Community of Galicia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Carretera Santiago - Noia km 3. A Barcia Santiago de Compostela- A Coruña 15897 Email: secretaria.turismo@xunta.es Website: http://turismo.xunta.es/ Telephone: +34 981 546 351
SpainCantabriaAutoridad de Cantabria para el reconocimiento de cualificación profesional de guías de turismoCompetent authority for the recognition of professional qualifications of tourist guides (Autonomous Community of Cantabria)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: C/ Albert Einstein, 2 Santander 39011 Email:  Website: https://www.cantabria.es/web/consejeria-de-innovacion-industria-turismo-y-comercio Telephone: +34 942 20 82 65       
Spain* National coverage / competence (ES)Subdirección General para la Sociedad Digital (Secretaría de Estado de Digitalización e Inteligencia Artificial. Ministerio de Asuntos Económicos y Transformación Digital)General Subdirectorate of Information Society Services (State Secretariat for Telecommunications and the Information Society - Ministry of Industry, Energy and Tourism)Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Address: c/ Poeta Joan Maragall, 41 Madrid 28020 Email: sgsd@economia.gob.es Website: http://www.lssi.es Telephone: +34 913463368
SpainForal Community of NavarreGobierno de Navarra. Dirección de Servicio de Consumo y Arbitraje (Kontsumo eta Arbitraje Zerbitzuko Zuzendari)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Amaya, 2A Pamplona 31002 Email: infoconsumo@navarra.es Website: http://www.navarra.es/home_es/Temas/Consumo/ Telephone: +34 848427739
SpainRegion of MurciaComunidad Autónoma de la Región de Murcia. Dirección General de Comercio, Consumo y ArtesaníaGeneral Directorate of Commerce, Consumers and Crafts (autonomous community of the Region of Murcia)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Ronda de Levante 11, 3 Planta. Murcia 30071 Email: inspeccionconsumo@carm.es Website: https://www.carm.es/ Telephone: +34 981753869
SpainAndalusiaAutoridad Competente Regional. Junta de Andalucía. Protección de consumidores en el ámbito de consumo.Regional Competent Authority for consumer protection in the area of consumption - Andalusian Government (Autonomous Community of Andalusia)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Avenida de la Innovación s/n. Edificio Arena 1 Sevilla 41020 Email: dg.consumo.csalud@juntadeandalucia.es Website: https://www.juntadeandalucia.es Telephone: +34 955041089
SpainPrincipality of AsturiasPrincipado de Asturias. Agencia de Seguridad Alimentaria, Sanidad Ambiental y Consumo.
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Ciriaco Miguel Vigil nº 9-1ª planta Oviedo 33005 Email: asac@asturias.org Website: http://www.consumoastur.es Telephone: +34 985106870
SpainCanary IslandsGobierno de Canarias. Dirección General de  Comercio y Consumo.Directorate General for Commerce and Consumers (Autonomous Community of the Canary Islands)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Avenida Francisco La Roche, nº 35, Edificio de Usos Múltiples I, planta 8ª  Santa Cruz de Tenerife 38071  Email: dgconstf.ceic@gobiernodecanarias.org Website: https://www.gobiernodecanarias.org/consumo Telephone: +34 922924741 / +34 922924748
SpainMadridComunidad de Madrid. Dirección General de Comercio y Consumo.General Directorate of Commerce and Consumumption (autonomous community of Madrid)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Ramírez de Prado 5bis. 1 planta  Madrid 28045 Email: consumo.inspeccion@madrid.org Website: http://www.madrid.org/ Telephone: +34 91 3105 771 
SpainLa RiojaGobierno de la Rioja. Dirección General de Salud Pública, Consumo y Cuidados
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: C/ Vara de Rey, 8 Logroño 26001 Email: consumo.control@larioja.org Website: https://www.larioja.org/direcciones-utiles/es?id_str=1&id_ele=510&id_opt=0 Telephone: +34 941291200
SpainBasque countryGobierno Vasco - Instituto Vasco de Consumo - Kontsumobide
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Avda. de Santiago, 11 Vitoria-Gasteiz 01002 Email: kontsumobide@kontsumobide.eus Website: http://www.kontsumobide.euskadi.eus Telephone: +34 945062140
Spain* National coverage / competence (ES)Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)Spanish Agency of Medecines and Health Care Products (AEMPS)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Calle Campezo 1, Edificio 8.  Madrid 28022 Email: sgicm@aemps.es Website: https://www.aemps.gob.es/ Telephone: +34 918225201 / +34 918225202
Spain* National coverage / competence (ES)Agencia Estatal de Seguridad Aérea (AESA)State Air Safety Agency (AESA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAddress:  Av. General Perón 40, portal B, 1ª planta, Madrid Madrid 28020 Email: gabinete.aesa@seguridadaerea.es Website: https://www.seguridadaerea.gob.es/ Telephone: +34 91 396 84 96 / +34 91 3968078-81 / +34  91 396 85 93
SpainBalearic IslandsGovern de les Illes Balears. Dirección General de Turismo
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress:  C/ de Montenegro, 5 Palma de Mallorca 07012 Email: ordenacioturistica@dgoturis.caib.es Website: http://www.caib.es/govern/organigrama/area.do?coduo=165&lang=es Telephone: +34 971 17 66 00
SpainMadridComunidad Autónoma de Madrid. Dirección General de TurismoGeneral Directorate of Commerce and Consumption (autonomous community of Madrid)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: C/ Alcalá 26 1ª (entrada por Cedaceros 1) Madrid 28014 Email: destinos.turisticos@madrid.org Website: https://www.esmadrid.com/mcb/sede-servicio/direccion-general-de-turismo/ Telephone: +34 917206700
SpainCastile and LeonJunta de Castilla y León. Dirección General de  Comercio y Consumo.
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: C/ Jacinto Benavente, 2. Arroyo de la Encomienda (Valladolid) 47195 Email: comercioyconsumo@jcyl.es Website: https://consumo.jcyl.es Telephone: +34 983 324 392
SpainCanary IslandsGobierno de Canarias. Dirección General de Ordenación  y Promoción TurísticaDirectorate General for Tourism Development and Promotion (Autonomous Community of Canary Islands)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: C/ León y Castillo 200. Edificio Servicios Mútltiples III. 5ª Planta.  Las Palmas de Gran Canaria 35071 Email: dgopt.ctcd@gobiernodecanarias.org Website: https://www.gobiernodecanarias.org/turic/ Telephone: +34 928 45 58 19
SpainMelilla (autonomous city)Ciudad Autónoma de Melilla. Dirección General de Salud Pública y Consumo
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Ctra. Alfonso XIII, 52-54   Melilla 52005 Email: consumo@melilla.es Website: http://www.melilla.es/melillaPortal/ Telephone: +34 952 97 62 51
SpainRegion of MurciaComunidad Autónoma de la Región de Murcia. Dirección General del Instituto de Turismo de la Región de Murcia (ITREM)Tourism Institute - Directorate general (ITREM)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Avda. Juana Jugan 2.  Murcia 30006 Email: comunicacion@murciaturistica.es Website: https://www.itrem.es/itrem/inicio Telephone:  +34 968 357761 / +34 968 277716
SpainLa RiojaGobierno de la Rioja. Dirección General de Turismo.
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Avda Zaragoza 21. Logroño 26071 Email: dg.turismo@larioja.org Website: http://www.larioja.org/ Telephone: +34 941291100
SpainForal Community of NavarreGobierno de Navarra. Dirección del Servicio de Ordenación y Fomento del Turismo y del Comercio
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: C/Navarrería 39 Pamplona-Iruña 31001 Email:  Website: https://www.turismo.navarra.es/esp/profesionales/directorio-sector-turistico/directorio-administracion/DireccionGeneralTurismo.htm Telephone: +34 848 42 77 55
Spain* National coverage / competence (ES)Ministerio de Transportes, movilidad y Agenda Urbana. Dirección General de Transporte Terrestre. (Subdirección General de Inspección)Ministry of Transports, Mobility and Urban Agenda - Directorate General for Ground Transport (General Directorate of Inspection)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Paseo de la Castellana, 67 Madrid 28071 Email: dirgtt@fomento.es Website: https://www.fomento.gob.es/transporte_terrestre Telephone: +34 915978043
SpainForal Community of NavarreAutoridad competente regional en el Gobierno de Navarra a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas e Infraestructuras 
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Alhóndiga,1, 2ª planta.  Pamplona 31002 Email: obras.publicas@navarra.es Website: http://www.cfnavarra.es/obraspublicas/ Telephone: +34 848 42 74 16
SpainLa RiojaAutoridad Competente en la Comunidad Autónoma de la Rioja a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas y Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Marqués de Murrieta,76 Logroño 26071 Email: servicio.transportes@larioja.org Website: https://web.larioja.org/ Telephone: +34 941 29 12 89
SpainGaliciaXunta de Galicia. Dirección General de Movilidad.
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Edificio Administrativo San Caetano, s/n Santiago de Compostela 15707 Email: mobilidade.cim@xunta.gal Website: https://infraestruturasemobilidade.xunta.gal/mobilidade Telephone: +34 981 544581
SpainAndalusiaAutoridad competente regional de la Junta de Andalucía a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Movilidad
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Avda. Diego Martínez Barrio, nº 10 Sevilla 41071 Email: informacion@juntadeandalucia.es Website:  Telephone: +34 955 92 68 00
SpainCastile and LeonAutoridad competente regional de la Junta de Castilla y León a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Rigoberto Cortejoso, 14. Planta 1ª Despacho 166. Edificio de Medio Ambiente   Valladolid 47014 Email: area.dg.transportes@jcyl.es Website: https://www.jcyl.es/web/jcyl/Portada/es/Plantilla100Directorio/1248366924958/1279887997704/1284182451806/DirectorioPadre Telephone: +34 983419479
SpainGaliciaXunta de Galicia. Instituto Gallego del Consumo y de la  Competencia (IGCC)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Avda. Gonzalo  Torrente Ballester 1-5 bajo  Santiago de Compostela 15707 Email: igc.produtos@xunta.gal Website: https://consumo.xunta.gal/es Telephone: +34 981 545 389
SpainExtremaduraAutoridad competente regional del Gobierno de Extremadura a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Avda. de las Comunidades s/n.  Mérida (Badajoz) 06800 Email: transporte@juntaex.es Website:  Telephone: +34 924 33 23 15
SpainMadridAutoridad regional en la Comunidad Autónoma de Madrid a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y MovilidadRegional competent authority for consumer protection cooperation in area of transport - General Directorate of Transport and Mobility (autonomous community of Madrid)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Orense, 60 Madrid 28020 Email: transportes.dgt@madrid.org Website:  Telephone: +34 91 580 29 05
SpainPrincipality of AsturiasPrincipado de Asturias. Vice consejería de Turismo
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: C/ Eduardo Herrera "Herrerita" s/n. 1ª Planta Oviedo 33006 Email: turismo@asturias.org Website:  Telephone: +34 98510771
SpainCataloniaGeneralitat de Catalunya. Inspecció de Consum de l'Agència Catalana de Consum (autoritat per CPC)Regional competent authority for Consumer Protection Cooperation (CPC) - Consumer Inspection of the Catalan Consumer Agency (autonomous community of Catalonia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Calle Foc, 57 Barcelona 08038 Email: inspeccioimi.consum@gencat.cat Website: http://www.consum.cat Telephone: +34 935516666
Spain* National coverage / competence (ES)Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales. Ministerio de Asuntos Económicos y Transformación DigitalState Secretariat of Telecommunications and Digital Infrastructures - Ministry of Economic Affairs and Digital TransformationDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Address: Poeta Joan Maragall, 41 Madrid 28071 Email: contact@economia.gob.es Website: https://www.mineco.gob.es/portal/site/mineco/consulta_general Telephone: +34 91 258 28 52
Spain* National coverage / competence (ES)Comisión Nacional del Mercado de Valores (CNMV)National Securities / Stock Market Commission (CNMV) - Competent body for the supervision and inspection of the securities markets.
Address: Calle Edison nº 4 Madrid 28006 Email: ServicioJuridico@cnmv.es Website: https://www.cnmv.es Telephone: +34 91 585 15 10
Spain* National coverage / competence (ES)Centro Europeo del Consumidor en EspañaEuropean Consumer Centre (ECC Spain)
Address: Príncipe de Vergara 54 Madrid 28006 Email: cec@mscbs.es Website: https://cec.consumo.gob.es Telephone: +34 9108224420
Spain* National coverage / competence (ES)Asociación de Consumidores y Usuarios en Acción - FACUAAssociation of Consumers and Users in Action - FACUA
Address: C/Bécquer 25B Sevilla 41002 Email: facua@facua.org Website: https://facua.org Telephone: +34 661279323
Spain* National coverage / competence (ES)Asociación de Usuarios de la Comunicación - AUC (ACU)Association of Communications Users - AUC (ACU)
Address: Ibiza,72-6º B Madrid 28009 Email: auc@auc.es Website: https://www.auc.es Telephone: +34 915016773
SpainPrincipality of AsturiasPrincipado de Asturias. Dirección General de Movilidad y Conectividad.
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Trece Rosas, 2 - Planta 3ª Sector derecho Oviedo 33005 Email: movilidad@asturias.org Website: http://www.asturias.es/ Telephone: +34 985105541
SpainBalearic IslandsComunidad Autónoma de las Illes Balears. Dirección General de Movilidad y Transporte Terrestre
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Eusebi Estada, 28, 1º piso Palma de Mallorca 07004 Email: directorgeneral@dgmobil.caib.es Website:  Telephone: +34 971 17 71 81
Spain* National coverage / competence (ES)Confederación, de ámbito estatal, de Consumidores y Usuarios (CECU)State Confederation of Consumers and Users (CECU)
Address: C/ Mayor, nº 45, piso 2º Madrid 28013   Email: cecu@cecu.es Website: http://www.cecu.es Telephone: +34 913641384
Spain* National coverage / competence (ES)Organización de Consumidores y Usuarios - OCUConsumers and Users Organisation (OCU)
Address: Albarracín, 21 Madrid 28037 Email: ocu_market@ocu.org Website: https://www.ocu.org Telephone: +34 917226061
Spain* National coverage / competence (ES)Banco de EspañaBank of SpainDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Alcalá 48 Madrid 28014 Email: conducta.mercado@bde.es Website: https://www.bde.es/bde/es/ Telephone: +34 91 338 80 18
SpainCanary IslandsAutoridad regional en el Gobierno de Canarias a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Prof. Agustín Millares Carló, 22 Edf. Servicios Múltiples I Planta 11ª   Las Palmas de Gran Canaria 35071 Email: dgtranstf.copt@gobiernodecanarias.org Website: https://www.gobiernodecanarias.org/transportes/index.html Telephone: +34 928 11 52 50
SpainCantabriaAutoridad regional en la Comunidad Autónoma de Cantabria a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y Comunicaciones
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Cádiz, nº 2, 1º Santander 39002 Email: ttesycom@cantabria.es Website: http://www.cantabria.es/web/direccion-general-transportes-y-comunicaciones/inicio Telephone: +34 942367412
SpainCataloniaAutoridad regional en la Generalitat de Cataluña a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y MovilidadRegional competent authority for Consumer Protection Cooperation (CPC) in the area of transport - Directorate General of Transport and Mobility (autonomous community of Catalonia)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Avda./ Josep Tarradellas, 2-6, 5ª planta Barcelona 08029 Email: transporte@gencat.cat Website: http://www.territori.gencat.cat Telephone: +34 93 495 80 76
SpainExtremaduraAutoridad regional de la Junta de Extremadura para Cooperación en Protección de Consumidores en el ámbito del turismo. Dirección General de Turismo 
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Avda de las Comunidades s/n   Mérida 06800 Email: consumo@juntaex.es Website: http://www.juntaex.es/web/ Telephone: +34 91 585 15 10
SpainRegion of MurciaAutoridad regional competente en la Comunidad Autónoma Región de Murcia a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes Costas y Puertos. Regional competent authority for Consumer Protection Cooperation (CPC) in the field of transport - General Directorate of Coastal and Port Transport (autonomous community of the Region of Murcia)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Pza. de Santoña, 6. 1ª planta  Murcia 30006 Email: sis.ttes@carm.es Website: http://www.carm.es Telephone: +34 968362378
SpainAragonDepartamento de Industria, Competitividad y Desarrollo Empresarial. Servicio de Ordenación y Regulación de las Actividades Turísticas. Gobierno de AragónCompetent authority for tourism agencies and professionals (autonomous community of Aragon)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Dirección General de Turismo. Gobierno de Aragón.-Paseo de María Agustín nº 36. Zaragoza 50071 Email: sot@aragon.es Website: http://www.aragon.es/ Telephone: +34 976 714737
SpainValencian CommunityGeneralitat. Comunitat Valenciana. Presidència de la Generalitat. Direcció General de Turisme.Regional competent authority for travel agencies, tour operators and guides and other tourism enterprises (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre-Torre 2 Valencia 46018 Email: labaig_ros@gva.es Website: http://www.comunitatvalenciana.com Telephone: +34 961209804
SpainAndalusiaAutoridad Competente Regional. Junta de Andalucía. Protección de consumidores en el ámbito de turismo.Regional Competent Authority for consumer protection in the area of tourism - Andalusian Government (Autonomous Community of Andalusia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Plaza Nueva, 4 2ª planta Sevilla 41071 Email: dgcift.ctrjal@juntadeandalucia.es Website:  Telephone: +34 955065080
Spain* National coverage / competence (ES)Agencia Española de Protección de DatosSA Spain (Spanish Agency for Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Address: Jorge Juan, 6 Madrid 28001 Email: IMI@aepd.es Website: http://www.aepd.es Telephone: +34 901 100 099 / +34 91 2663517 
SpainCastile and LeonServicio de Empresas y Actividades Turísticas - Dcción. Gral. de Turismo-Consejería de Cultura y Turismo-Junta de Castilla y LeónAuthority responsible for Tourism companies and activities (autonomous community of Castile and Leon)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Paseo de Filipinos,1- Planta 3 Valladolid 47007 Email: antsante@jcyl.es Website: http://www.jcyl.es Telephone: +34 983411910
SpainCastile-La ManchaDireccion General de Turismo, Comercio y Artesanía (Castilla-La Mancha)Competent authority for travel agencies, tour operators, tourist guides (autonomous community of Castile-La Mancha)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAddress: Avenida Irlanda, número 14 Toledo 45071 Email: dgtca.economiaempresasempleo@jccm.es Website: http://www.castillalamancha.es Telephone: +34 925267996
SpainBalearic IslandsGovern de les Illes Balears. Conselleria de Salut i Consum. Direcció General de Consum. Regional competent authority for consumer services (autonomous community of the Balearic Islands)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Carrer de Jesús, 38 A Palma 07010 Email: inspeccio@dgconsum.caib.es Website: http://www.caib.es/govern/organigrama/area.do?coduo=2390671&lang=ca Telephone: +34 971784996
SpainCastile-La ManchaDirección General de Transportes y Movilidad. Junta de Comunidades de Castilla La ManchaRegional competent authority for transport (autonomous community of Castile-La Mancha)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: Paseo Cristo de la Vega s/n Toledo 45071 Email: dgtransportes.fomento@jccm.es Website: http://www.castillalamancha.es Telephone: +34 925265904
SpainAragonGobierno de Aragón. Dirección General de Protección de Consumidores y Usuarios.
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Vía Universitas 36, Planta 6ª  Zaragoza 50017 Email: consumo@aragon.es Website: https://www.aragon.es/-/consumo-1 Telephone: +34 976712244
SpainCeuta (autonomous city)Ciudad Autónoma de Ceuta. Consejería de Sanidad, Servicios Sociales e Igualdad. Servicio de Consumo
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Pza de la Constitución Acceso 1 A  Ceuta 51001 Email: serviciossociales@ceuta.es Website:  Telephone: +34 956515604
SpainCantabriaGobierno de Cantabria. Dirección General de Comercio y ConsumoRegional competent authority for consumer services (autonomous community of Cantabria)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Albert Einstein, 2 (PCTCAN) Santander 39011 S Email: dgcomercioconsumo@cantabria.es Website: http://www.dgicc.cantabria.es/web/direccion-general-industria/inicio_consumo Telephone: +34 942 20 00 33
SpainValencian CommunityGeneralitat. Comunitat Valenciana. Conselleria de Política Territorial, Obres Públiques i Mobilitat. Direcció General d’Obres Públiques, Transport i Mobilitat UrbanaRegional competent authority for land transport (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAddress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre - Torre 1 Valencia 46018 Email: lacruz_vic@gva.es Website: http://politicaterritorial.gva.es/es/conselleria Telephone: +34 961208158
SpainCastile-La ManchaDirección General de Agenda 2030 y Consumo (Comunidad Autónoma de Castilla-La Mancha)Regional competent authority for consumer services (autonomous community of Castile-La Mancha)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Avenida de Francia, 4 Toledo 45071 Email: dg2030yconsumo@jccm.es Website: http://www.jccm.es Telephone: +34 925248743
SpainExtremaduraInstituto de Consumo de Extremadura (INCOEX)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAddress: Calle Adriano, 4, 1ª planta Mérida 06800 Email: controlmercadoincoex@salud-juntaex.es Website: https://saludextremadura.ses.es/incoex/ Telephone: +34 924004700
Sweden
KonsumentverketSwedish Consumer Agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAddress: Tage Erlandergatan 8A Karlstad SE - 651 02 Email: konsumentverket@konsumentverket.se Website: http://www.konsumentverket.se Telephone: +46 771423300
Sweden
Svensk HandelSwedish Trade Federation
Address: Regeringsgatan 60 Stockholm 103 29 Email: info@svenskhandel.se Website: http://www.svenskhandel.se Telephone: +46 010 47 18 500
Sweden
LäkemedelsverketMedical Products AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Address: Dag Hammaskjölds väg 42 Uppsala 751 03 Email: registrator@mpa.se Website: http://www.lakemedelsverket.se Telephone: +46 18 17 46 00
Sweden
Sveriges Konsumenter 

Address: Hornsgatan 172 Stockholm  10064 Email: info@sverigeskonsumenter.se Website: https://www.sverigeskonsumenter.se/ Telephone: +46 86744300
Sweden
Finansinspektionen
Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Address: Brunnsgatan 3 Stockholm 103 97 Email: finansinspektionen@fi.se Website: http://www.fi.se Telephone: +46 08-40898000





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