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Single Liaison Officers

(click here to see the competent authorities or download both table in pdf : SLO and CA)



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COUNTRY_NAMEREGIONOFFICIAL_NAMEINFORMAL_TITLELEGAL_RESPONSABILITYCONTACT DETAILS
Austria* National coverage / competence (AT)Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz - Bereich Konsumentenschutz (SLO)Federal Ministry of Social Affairs, Health, Care and Consumer Protection - Directorate for Consumer Protection (SLO)  Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +43 1 711000
Email: cpc@sozialministerium.at
Website: http://www.sozialministerium.at
Adress: Stubenring 1
1010 Wien
Belgium* National coverage / competence (BE)Algemene directie Economische Inspectie - Dienst Internationale Samenwerking (Federale Overheidsdienst Economie, K.M.O., Middenstand en Energie), Directions générale  de l'Inspection économique - Service de coopération internationale (Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie), Generaldirektion Wirtschaftsinspektion – Dienst für internationale Zusammenarbeit (föderaler öffentlicher Dienst für Wirtschaft, KMU und Energie)Directorate General for Economic Inspection (Federal Public Service of Economy, SME and Energy) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +32 2 277 91 50
Email: Eco.inspec.int@economie.fgov.be
Website: http://economie.fgov.be
Adress: Koning Albert II-laan 16
1000 Brussel
Bulgaria
Комисия за защита на потребителитеCommission for Consumer Protection - (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +359 2 9330 565
Email: info@kzp.bg
Website: https://kzp.bg/
Adress: ул. Врабча 1
1000 София
Croatia
Državni inspektorat Republike HrvatskeState inspectorate (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +385 1 2375 344
Email: pisarnica.dirh@dirh.hr
Website: https://dirh.gov.hr/
Adress: Šubićeva 29
10000 Zagreb
Cyprus
Υπηρεσία Προστασίας Καταναλωτή (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Consumer Protection Service (Ministry of Energy, Commerce and Industry) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +357 22200915
Email: ccps@meci.gov.cy
Website: http://www.meci.gov.cy
Adress: 2 Agapinoros Street, IRIS Tower
1421 Nicosia
Czechia
Ministerstvo průmyslu a obchodu (NIMIC - SOLVIT Centre) Ministry of Industry and Trade - Legislation Department (NIMIC - SOLVIT Centre) (CPC - SLO)
Telephone: +420 224 852 785
Email: imi@mpo.cz
Website: http://www.mpo.cz
Adress: Na Františku 32
11015 Praha
Denmark
ForbrugerombudsmandenDanish Consumer Ombudsman (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +45 41 71 51 51
Email: imi@forbrugerombudsmanden.dk
Website: https://www.forbrugerombudsmanden.dk
Adress: Carl Jacobsens Vej 35
2500 Valby
Estonia
Tarbijakaitse ja Tehnilise Järelevalve Amet (NIMIC - SOLVIT Centre)Consumer Protection and Technical Regulatory Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +372 6672000
Email: info@ttja.ee
Website: https://www.ttja.ee
Adress: Endla 10a
10122 Tallinn
EU
European Commission - IMI SystemEuropean Commission - IMI System
Telephone: +32 229 55470
Email: IMI-Helpdesk@ec.europa.eu
Website: http://ec.europa.eu/internal_market/imi-net/
Adress: Rue de Spa, 2
1000 Bruxelles
Finland
Kilpailu- ja kuluttajavirasto (NIMIC), Konkurrens- och konsumentverket (NIMIC)Finnish Competition and Consumer Agency (NIMIC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +358 295053198
Email: nimic@kkv.fi
Website: http://www.kkv.fi
Adress: Lintulahdenkuja 2, PL 5
00531 Helsinki
France
Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)Directorate General for Competition, Consumption and Fraud Prevention (DGCCRF) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +33 1 44 97 23 89
Email: Bureau-3A@dgccrf.finances.gouv.fr
Website: https://www.economie.gouv.fr/dgccrf
Adress: 59 boulevard Vincent-Auriol
75703 Paris
Germany* National coverage / competence (DE)Bundesministerium für Umwelt, Naturschutz, nukleare Sicherheit und Verbraucherschutz (CPC - SLO)Federal Ministry of Justice and Consumer Protection (CPC - SLO)
Telephone: +49 30 18 3050
Email: CPC-SLO-Germany@bmuv.bund.de
Website: https://www.bmuv.de/
Adress: Stresemannstraße 128-130
10117 Berlin
Greece
Υπουργείο Ανάπτυξης και Επενδύσεων Γενική Γραμματεία Εμπορίου & Προστασίας Καταναλωτή Γενική Διεύθυνση Προστασίας Καταναλωτή Διεύθυνση Πολιτικής και Ενημέρωσης  ΚαταναλωτήDirectorate for Consumer Policy and Information (Ministry of Development and Investments / General Secretariat for Commerce and Consumer Protection / General Directorate for Consumer Protection) (CPC - SLO)
Telephone: +30 2103893667, +30 2103893424, +30 2103893546
Email: 1520@efpolis.gr
Website: http://www.mindev.gov.gr
Adress: Κάνιγγος 20
10181 Athens
Hungary
Igazságügyi Minisztérium (IM) - Alkotmányjogi Jogalkotásért és Fogyasztóvédelemért Felelős Helyettes Államtitkárság (AJFHÁT) (CPC- SLO)Ministry of Justice (IM) - Deputy State Secretariat for Constitutional Legislation and Consumer Protection (CPC - SLO)Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +36 1 795 1000
Email: fogyasztovedelem@im.gov.hu
Website: http://www.fogyasztovedelem.kormany.hu/
Adress: Nádor utca 22.
1051 Budapest
Iceland
NeytendastofaConsumer enforcement agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +345 510 1100
Email: postur@neytendastofa.is
Website: https://www.neytendastofa.is/
Adress: Borgartun 21
105 Reykjavik
Ireland
Coimisiún um Iomaíocht agus Cosaint Tomhaltóirí, Competition and Consumer Protection CommissionCompetition and Consumer Protection Commission (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +353 1 402 5500
Email: IMI@ccpc.ie
Website: https://www.ccpc.ie/
Adress: Bloom House, Railway Street,
DO1C576 Dublin 1
Italy
Ministero delle Imprese e del Made in Italy - Dipartimento mercato e tutela - Direzione generale consumatori e mercato (CPC - SLO)Ministry of Enterprises and Made in Italy  - General Directorate for the Market, Competition, Consumer, Supervision and Technical Regulations (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +390647052052
Email: dgmccnt.div9@mise.gov.it
Website: https://www.mimit.gov.it/en/
Adress: via molise 2
00187 Roma
Latvia
Patērētāju tiesību aizsardzības centrsConsumer Rights Protection Centre (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +371 67388624
Email: ptac@ptac.gov.lv
Website: http://www.ptac.gov.lv
Adress: Brīvības iela 55
LV-1013 Rīga
Lithuania
Valstybinė vartotojų teisių apsaugos tarnybaState Consumer Rights Protection Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +370 5 262 67 51
Email: tarnyba@vvtat.lt
Website: http://www.vvtat.lt/
Adress: Vilniaus g. 25
LT-01402 Vilnius
Luxembourg
Ministère de la Protection des consommateurs Ministry of Consumer Protection (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +352 247-73700
Email: cpc@mpc.etat.lu
Website: https://mpc.gouvernement.lu/fr.html
Adress: 271, route d'Arlon
L-2011 Luxembourg
Malta
L-Awtorità Maltija tal-Kompetizzjoni u tal-Affarijiet tal-Konsumatur, Malta Competition and Consumer Affairs AuthorityMalta Competition and Consumer Affairs Authority (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +356 23952000
Email: notification.mccaa@mccaa.org.mt
Website: http://www.mccaa.org.mt/
Adress: National Road
HMR 9010 Blata l-Bajda, Hamrun
Netherlands
Autoriteit Consument en MarktAuthority for Consumers and Markets (ACM) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +31 707222000
Email: CPC@acm.nl
Website: http://www.acm.nl
Adress: Postbus 16326
2500 BH Den Haag
Norway
ForbrukertilsynetThe Consumer Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRTelephone: +47 23400600
Email: post@forbrukertilsynet.no
Website: https://www.forbrukertilsynet.no/english
Adress: Porselensvegen 32
3920 Porsgrunn
Poland* National coverage / competence (PL)Urząd Ochrony Konkurencji i Konsumentów (UOKiK)Office for Competition and Consumer Protection (UOKiK) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +48 22 55 60 176
Email: dozik@uokik.gov.pl
Website: https://www.uokik.gov.pl
Adress: plac Powstańców Warszawy 1
PL-00-950 Warszawa
Portugal
Direção-Geral do ConsumidorConsumer Directorate - General (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):Telephone: +351 21 356 46 00
Email: CPC.IMI@dg.consumidor.pt
Website: https://www.consumidor.gov.pt/
Adress: Praça Duque de Saldanha, 31, 1.º, 2.º, 3.º e 5.ºpisos
1069-013 Lisboa Lisboa
Romania
Autoritatea Nationala pentru Protectia ConsumatorilorAuthority for consumer protection (ANPC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +40 21 312 12 75
Email: secretariat@anpc.ro
Website: http://www.anpc.ro
Adress: Bd Aviatorilor nr. 72
011865 Bucuresti
Slovakia
Ministerstvo hospodárstva SR - odbor ochrany spotrebiteľaMinistry of Economy - consumer protection (CPC - SLO)
Telephone: +421 2 4854 2433
Email: cpc@mhsr.sk
Website: https://www.mhsr.sk
Adress: Mlynské Nivy 44/a
827 15 Bratislava
Slovenia
Ministrstvo za gospodarstvo, turizem in šport (NIMIC, Center SOLVIT, CPC SI)Ministry of Economic Development and Technology (NIMIC - SOLVIT Centre) (CPC - SLO)
Telephone: +386 1 400 36 00
Email: nimic@gov.si
Website: https://www.mgts.gov.si/
Adress: Kotnikova 5
1000 Ljubljana
Spain* National coverage / competence (ES)Subdirección General de Coordinación, Calidad y Cooperación en Consumo. Dirección General de Consumo (SLO - CPC; Oficina de Enlace Único CPC). Ministerio de ConsumoDelegated coordinator for consumer services (CPC - SLO) - General Directorate of Consumers (Ministry of Health, Consumers and Social Welfare)
Telephone: +34 91 822 45 05
Email: subdireccion.calidad@consumo.gob.es
Website: https://www.consumo.gob.es/
Adress: C/ Príncipe de Vergara 54
28006 Madrid
Sweden
KonsumentverketSwedish Consumer Agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +46 771423300
Email: konsumentverket@konsumentverket.se
Website: http://www.konsumentverket.se
Adress: Tage Erlandergatan 8A
SE - 651 02 Karlstad

Competent Authorities:

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COUNTRY_NAMEOFFICIAL_NAMEINFORMAL_TITLELEGAL_RESPONSABILITYCONTACT DETAILS
AustriaBundesarbeitskammerAustrian Chamber of Labour
Telephone: 01 501651202
Email: gbr@akwien.at
Website:
Adress: Prinz-Eugen Straße 20-22
1040 Wien
AustriaBundesamt für Sicherheit im Gesundheitswesen Austrian Federal Office for Safety in Health Care (BASG)  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +43 050555
Email: basg@basg.gv.at
Website: http://www.basg.gv.at
Adress: Traisengasse 5
1200 Wien
AustriaBundesamt für Eich- und Vermessungswesen Federal Office of Metrology and Surveying  Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +43 01 211 10 0
Email: vbk@bev.gv.at
Website: https://www.bev.gv.at/
Adress: Schiffamtsgasse 1-3
1020 Wien
AustriaBundeskartellanwaltFederal Cartel Prosecutor  Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRTelephone: +43 01 52152 0
Email: CPC-Bundeskartellanwalt@justiz.gv.at
Website: http://www.justiz.gv.at/
Adress: Schmerlingplatz 11
1016 Wien
AustriaSchienen-Control GmbHSchienen-Control - independent regulator for the railways  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +43 01 5050707
Email: office@apf.gv.at
Website: https://www.schienencontrol.gv.at
Adress: Linke Wienzeile 4/1/6
1060 Wien
AustriaSchlichtungsstelle der Rundfunk und Telekom Regulierungs-GmbH (RTR-GmbH) für TelekommunikationTelecommunications-Conciliation body (RTR)  
Telephone: 0043 1 58058 0
Email: rtr@rtr.at
Website: https://www.rtr.at/schlichtungsstelle
Adress: Mariahilfer Straße 77-79
1060 Wien
AustriaFernmeldebüroTelecommunications Office  Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +43 01 711 00 654500
Email: office@fb.gv.at
Website: https://fb.gv.at
Adress: Radetzkystraße 2
10030 Wien
AustriaEnergie-Control Austria für die Regulierung der Elektrizitäts- und Erdgaswirtschaft (E-Control)e-Control - Regulatory authority responsible for establishing and complying with the rules on the Austrian energy market  
Telephone: 01 24724 0
Email: office@e-control.at
Website: http://www.e-control.at
Adress: Rudolfsplatz 13a
1010 Wien
AustriaEuropäisches Verbraucherzentrum ÖsterreichEuropean Consumer Centre (ECC Austria)  
Telephone: 01/ 588 77 81
Email: info@europakonsument.at
Website: https://europakonsument.at
Adress: Mariahilfer Straße 81
1060 Wien
AustriaFinanzmarktaufsicht (FMA)Austrian Financial Market Authority (FMA)  
Telephone: 01 24959
Email: cpc@fma.gv.at
Website: http://www.fma.gv.at
Adress: Otto-Wagner-Platz 5
1090 Wien
AustriaInternet Ombudsstelle c/o Österreichisches Institut für angewandte TelekommunikationInternet Ombudsstelle c/o Austrian Institute for Applied Telecommunication   
Telephone: +43 1 595 211 20
Email: kontakt@ombudsstelle.at
Website: http://www.ombudsstelle.at
Adress: Ungargasse 64-66/3/404
1030 Wien
AustriaSchutzverband gegen unlauteren WettbewerbAustrian Association against Unfair Competition  
Telephone: 01-5057893
Email: office@schutzverband.at
Website: http://www.schutzverband.at
Adress: Ditscheinergasse 4
1030 Wien
AustriaKommunikationsbehörde Austria (KommAustria) Austrian Communications Authority (KommAustria)  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +43 01 58058 0
Email: rtr@rtr.at
Website: https://www.rtr.at
Adress: Mariahilfer Straße 77-79
1060 Wien
BelgiumCentre Européen des Consommateurs (CEC Belgique), Europees Centrum voor de Consument (ECC België)European Consumer Centre (ECC Belgium)
Telephone: +32 2 542 33 46
Email: info@eccbelgium.be
Website: https://www.eccbelgium.be
Adress: Hollandstraat 13
1060 Brussel
BelgiumTest Aankoop, Test Achats"Test Achats" / "Test shopping" (consumer organisation)
Telephone: +32 2 542 32 32
Email: test-achats@test-achats.be
Website: http://www.test-aankoop.be
Adress: Hollandstraat 13
1060 Brussel
BulgariaИзпълнителна агенция по лекарстватаBulgarian Drug AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +359 28903555
Email: bda@bda.bg
Website: https://www.bda.bg/bg/
Adress: Дамян Груев 8
1303 София
BulgariaБългарска народна банкаBulgarian National Bank  Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +359 2 91459
Email: press_office@bnbank.org
Website: http://www.bnb.bg
Adress: пл. "Княз Александър I" № 1
1000 София
BulgariaИзпълнителна агенция "Железопътна администрация" (НОБ)Railway Administration Executive Agency (NSA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsTelephone: +359 2 9409 428
Email: kabinet-IAJA@mtitc.government.bg
Website: http://www.iaja.government.bg
Adress: ул. „Ген. Й. Гурко“ № 5
1000 София
BulgariaМинистерство на икономикатаMinistry of Economy and EnergyDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +359 9407417
Email: e-docs@mi.government.bg
Website: https://www.mi.government.bg
Adress: Славянска 8
1000 София
BulgariaКомисия за защита на конкуренциятаCommission on Protection of Competition  Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +359 2 9356113
Email: cpcadmin@cpc.bg
Website: http://www.cpc.bg
Adress: бул. "Витоша" № 18
1000 София
BulgariaИзпълнителна агенция “Автомобилна администрация”Executive Agency "Automobile Administration"Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +359 29308833
Email: avto_a@rta.government.bg
Website: https://rta.government.bg/
Adress: ул. “Гурко” №5
1000 София
BulgariaМинистерство на туризмаMinistry of Economy and Energy, "Tourism Policy" DirectorateDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Telephone: +359 29046871
Email: tourism@tourism.government.bg
Website: http://www.tourism.government.bg/
Adress: ул."Съборна" 1
1000 София
BulgariaГлавна дирекция ”Гражданска въздухоплавателна администрация”Directorate General Civil Aviation AdministrationDirective 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +359 2 948 80 27
Email: caa@caa.bg
Website: http://www.caa.bg
Adress: ул. "Дякон Игнатий" № 9
1000 София
CroatiaAgencija za elektroničke medijeAgency for Electronic Media  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +385 1 488 2613
Email: info@aem.hr
Website: http://www.aem.hr
Adress: Jagićeva 31
10 000 Zagreb
CroatiaHrvatska regulatorna agencija za mrežne djelatnosti Croatian Regulatory Authority for Network Industries  Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content servicesTelephone: + 385 1 700 7007
Email: info@hakom.hr
Website: http://www.hakom.hr
Adress: Roberta Frangeša Mihanovića 9
10 000 Zagreb
CroatiaHrvatska agencija za civilno zrakoplovstvoCroatian Civil Aviation Agency  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +38512369300
Email: ccaa@ccaa.hr
Website: http://www.ccaa.hr
Adress: Ulica grada Vukovara 284
100000 Zagrab
CroatiaMinistarstvo mora, prometa i infrastruktureMinistry of the Sea, Transport and Infrastructure  
Telephone: +385 1 6169 111
Email: europski.poslovi@mmpi.hr
Website:
Adress: Prisavlje 14
10 000  Zagreb
CroatiaMinistarstvo gospodarstva i održivog razvoja (NIMIC - SOLVIT Centre)Ministry of Economy (NIMIC - SOLVIT Centre)
Telephone: +385 (0)1 6109 370
Email: vjekoslav.gacar@mingor.hr
Website: https://gospodarstvo.gov.hr/
Adress: Ulica grada Vukovara 78
10000 Zagreb
CyprusΥπηρεσία Βιομηχανίας και Τεχνολογίας (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Industry and Technology Service (Ministry of Energy, Commerce and Industry)Directive 2000/31/EC on electronic commerce, Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +357 22867193
Email: ltheodorou@meci.gov.cy
Website: http://www.mcit.gov.cy
Adress: 6-8, Andreas Araouzos
1421 Λευκωσία
CyprusΥφυπουργείο ΝαυτιλίαςShipping Deputy MinistryLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayTelephone: +357 25 848100
Email: maritimeadmin@dms.gov.cy
Website: http://www.shipping.gov.cy
Adress: Κυλλήνης - Μέσα γειτονιά
4007 Λεμεσός
CyprusΤμήμα Πολιτικής Αεροπορίας - Υπουργείο Μεταφορών, Επικοινωνιών και ΈργωνCivil Aviation Department - Ministry of Transport, Communications and WorksLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +357 22404102
Email: director@dca.mcw.gov.cy
Website: http://www.mcw.gov.cy/dca
Adress: Πινδάρου 27
1429 Λευκωσία
CyprusΑρχή Ραδιοτηλεόρασης ΚύπρουCyprus Ratiotelevision AuthorityDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +357 22 512468
Email: crtauthority@crta.org.cy
Website: http://www.crta.org.cy
Adress: 42 Athalassas Avenue
2012 Nicosia
CyprusΤμήμα Εφόρου Εταιρειών και Διανοητικής Ιδιοκτησίας ( Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Registrar of Companies and Official Receiver (D.R.C.O.R.) (Ministry of Energy, Commerce and Industry)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services

Telephone: +357 22404301
Email: eterion@drcor.meci.gov.cy
Website: http://www.meci.gov.cy/drcor
Adress:Γωνία Λεωφόρου Μακαρίου ΙΙΙ

και Καρπενησίου, Κτίριο "Ξένιος"

1427 Λευκωσία

CyprusΓραφείο Επιτρόπου Προστασίας Δεδομένων Προσωπικού ΧαρακτήραSA Cyprus (Office of the Commissioner for Personal Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +357 22 818456
Email: imi@dataprotection.gov.cy
Website: http://www.dataprotection.gov.cy
Adress: 15, Kypranoros str.
1061 Nicosia
CyprusΣυμβούλιο Φαρμακευτικής Κύπρου - (Υπουργείο Υγείας – Κυπριακή Δημοκρατία)Pharmaceutical Council Cyprus (Ministry of Health – Republic of Cyprus)
Telephone: +357 22 608637
Email: phscentral@phs.moh.gov.cy
Website: http://www.moh.gov.cy/phs
Adress: Πολυφήμου 15
2033 Λευκωσία
CyprusΦαρμακευτικές Υπηρεσίες (Υπουργείο Υγείας – Κυπριακή Δημοκρατία)Medicine Administration - Pharmaceutical Services (Ministry of Health – Republic of Cyprus)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +357 22608607
Email: phscentral@phs.moh.gov.cy
Website: http://www.moh.gov.cy/phs
Adress: Polyphemou 13
2033 Nicosia
CyprusΕυρωπαϊκό Κέντρο Καταναλωτή Κύπρου (ΕΚΚ Κύπρου)European Consumer Centre (ECC Cyprus)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +357 22867177
Email: ecccyprus@meci.gov.cy
Website: http://www.ecccyprus.gov.cy
Adress: 2, Agapinoros, IRIS COURT
1421 Nicosia
CzechiaMinisterstvo zdravotnictví - odbor ošetřovatelství a nelékařských povolání; orgán sítě CPCMinistry of Health - Service responsible for nursing professions and other healthcare professions including the recognition of professional qualificationsDirective 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +420 224 971 111
Email: Katerina.Pribylova@mzcr.cz
Website: http://www.mzcr.cz
Adress: Palackého náměstí 4
128 01 Praha 2
CzechiaMinisterstvo dopravyMinistry of TransportLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +420 225 131 111
Email: posta@mdcr.cz
Website: https://www.mdcr.cz
Adress: nábř. Ludvíka Svobody 12
11015 Praha 1
CzechiaČeská národní bankaCzech National BankDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +420 224 411 111
Email: podatelna@cnb.cz
Website: http://www.cnb.cz
Adress: Na Příkopě 28
115 03 Praha 1
CzechiaEvropské spotřebitelské centrumEuropean Consumer Centre (ECC Czech Republic)
Telephone: +420 222 703 404
Email: ECCNET-CZ@ec.europa.eu
Website: https://evropskyspotrebitel.cz
Adress: Štěpánská 44
110 00 Praha 1
CzechiaČeský telekomunikační úřadCzech Telecommunication OfficeDirective 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +420 224 004 641
Email: sifaldovaz@ctu.cz
Website: https://www.ctu.cz/
Adress: Sokolovská 219
190 00 Praha 9
CzechiaMinisterstvo financí ČRMinistry of FinanceDirective 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +420 257 042 392
Email: podatelna@mfcr.cz
Website: http://www.mfcr.cz/en/
Adress: Letenská 15
118 10 Praha 1
CzechiaGenerální ředitelství celThe Customs Administration Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +420 261 331 111
Email: podatelna@cs.mfcr.cz
Website: https://www.celnisprava.cz/
Adress: Budějovická 7
14000 Praha 4
CzechiaÚřad pro ochranu osobních údajůSA Czech Republic (Office for Personal Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +420 234 665 235
Email: imi@uoou.cz
Website: https://www.uoou.cz
Adress: Pplk. Sochora 27
17000 Prague
CzechiaČeský úřad pro zkoušení zbraní a střelivaCzech Proof House for Firearms and AmmunitionDirective 2005/29/EC on unfair commercial practices, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +420 284 081 800
Email: info@cuzzs.cz
Website: https://www.cuzzs.cz/cs/
Adress: Jilmová 759/12
130 00 Praha 3
CzechiaÚřad pro civilní letectvíCivil Aviation Authority (CAA) Czech RepublicLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +420 225 421 111
Email: podatelna@caa.cz
Website: https://www.caa.cz/
Adress: K letišti 1149/23
160 08 Praha
CzechiaStátní plavební správaState Navigation AuthorityLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayTelephone: +420 234 637 111
Email: reditelstvi@plavebniurad.cz
Website: https://www.plavebniurad.cz/
Adress: Jankovcova 4
170 04 Praha 7
CzechiaÚstřední kontrolní a zkušební ústav zemědělskýCentral Institute for Supervising and Testing in AgricultureDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +420 543 548 111
Email: podatelna@ukzuz.cz
Website: http://eagri.cz/public/
Adress: Hroznová 2
656 06 Brno
CzechiaÚstav pro státní kontrolu veterinárních biopreparátů a léčivInstitute for State Control of Veterinary Biologicals and Medicines, Czech RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +420 541 518 222
Email: podatelna@uskvbl.cz
Website: http://www.uskvbl.cz
Adress: Hudcova 56A
621 00 Brno
CzechiaStátní ústav pro kontrolu léčivState Institute for Drug Control - Czech RepublicDirective 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +420 272 185 111
Email: posta@sukl.cz
Website: http://www.sukl.cz/
Adress: Šrobárova 48
100 41 Praha 10
CzechiaEnergetický regulační úřadEnergy Regulatory OfficeDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +420 564 578 666
Email: eru@eru.cz
Website: http://www.eru.cz
Adress: Masarykovo náměstí 5
586 01 Jihlava
CzechiaStátní veterinární správa České republikyState Veterinary Administration of the Czech RepublicDirective 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Telephone: +420 227 010 111
Email: svscr@svscr.cz
Website: http://www.svscr.cz
Adress: Slezská 7/100
120 56 Praha 2
CzechiaMinisterstvo pro místní rozvojMinistry for Regional Development - Czech RepublicDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Telephone: +420 224 861 312
Email: info@mmr.cz
Website: http://www.mmr.cz
Adress: Staroměstské nám. 6
110 15 Praha 1
CzechiaStátní zemědělská a potravinářská inspekceFood Inspection Authority - Czech RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Telephone: +420 543 540 111
Email: epodatelna@szpi.gov.cz
Website: http://www.szpi.gov.cz
Adress: Květná 15
603 00 Brno
CzechiaČeská obchodní inspekceThe Czech Trade Inspection AuthorityDirective 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +420 296 366 360
Email: podatelna@coi.cz
Website: https://www.coi.cz/
Adress: Štěpánská 44
110 00 Praha 1
CzechiaMinisterstvo průmyslu a obchodu - odbor živnostíMinistry of Industry and Trade - Trade departmentDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +420 224 852 403
Email: posta@mpo.cz
Website: http://www.mpo.cz
Adress: Na Františku 32
110 15 Praha
DenmarkSøfartsstyrelsenDanish Maritime AuthorityLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayTelephone: +45 72196000
Email: imi@dma.dk
Website: https://www.soefartsstyrelsen.dk/
Adress: Caspar Brands Plads 9
4220 Korsør
DenmarkTrafikstyrelsenRoad Safety and Transport AgencyLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayTelephone: +45 7221 8800
Email: info@tbst.dk
Website: http://www.tbst.dk
Adress: Carsten Niebuhrs Gade 43
1577 København V
DenmarkFinanstilsynetDanish Financial Supervision AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +45 33 55 82 82
Email: finanstilsynet@ftnet.dk
Website: http://www.finanstilsynet.dk
Adress: Århusgade 110
2100 København Ø
DenmarkLægemiddelstyrelsenDanish Medicines AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +45 4488 9595
Email: dkma@dkma.dk
Website: https://laegemiddelstyrelsen.dk/
Adress: Axel Heides Gade 1
2300 København S
DenmarkFærdselsstyrelsenDanish Road Safety AgencyLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +45 7221 8899
Email: Info-tml@fstyr.dk
Website: http://www.fstyr.dk
Adress: Sorsigvej 35
6760 Ribe
DenmarkForbrugerrådet TænkDanish Consumer Council  
Telephone: +45 77417741
Email: reception@fbr.dk
Website: https://taenk.dk/
Adress: Fiolstræde 17B
1017 København
DenmarkJernbanenævnetThe Danish Rail Regulatory Body  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsTelephone: +45 41780386
Email: info@jernbanenaevnet.dk
Website: http://www.jernbanenaevnet.dk
Adress: Carsten Niebuhrs Gade 43
1577 København
DenmarkRadio- og tv-nævnetRadio and Television Board  - The Board regulates tv and radio in Denmark pursuant to the Danish radio and television law and the AVMS Directive  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +45 33 95 42 00
Email: rtv@slks.dk
Website: https://slks.dk/omraader/
Adress: Hammerichsgade 14
1611 Københavnn V
DenmarkForsikring & PensionInsurance & Pension Denmark  
Telephone: +45 41 91 91 91
Email: fogp@forsikringogpension.dk
Website: http://www.forsikringogpension.dk
Adress: Philip Heymans Allé 1
2900 Hellerup
DenmarkDansk ErhvervDanish Chamber of Commerge  
Telephone: +45 33746400
Email: info@danskerhverv.dk
Website: http://www.danskerhverv.dk
Adress: Boersen
1217 København
DenmarkForbruger EuropaEuropean Consumer Centre (ECC Denmark)
Telephone: +45 4171 5000
Email: info@forbrugereuropa.dk
Website: https://www.forbrugereuropa.dk/
Adress: Carl Jacobsens Vej 35
2500 Valby
DenmarkAnkenævnet for Bus, Tog og MetroThe Appeal Board for Bus, Train and Metro  Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +45 22 62 65 00
Email: mail@abtm.dk
Website: http://www.abtm.dk
Adress: Automatikvej 1
2860 Søborg
EstoniaFinantsinspektsioonFinancial Supervision AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +372 6680500
Email: info@fi.ee
Website: https://www.fi.ee/et
Adress: Sakala 4
15030 Tallinn
EstoniaEL tarbija nõustamiskeskusEuropean Consumer Centre (ECC Estonia)
Telephone: +372 6201708
Email: consumer@consumer.ee
Website: https://consumer.ee/
Adress: Endla 10a
10142 Tallinn
EstoniaAndmekaitse InspektsioonSA Estonia (Data Protection Inspectorate)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +372 627 4135
Email: imi@aki.ee
Website: http://www.aki.ee
Adress: Tatari 39
10134 Tallinn
EstoniaRavimiametState Agency of Medicines  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +372 7374140
Email: info@ravimiamet.ee
Website: https://www.ravimiamet.ee/
Adress: Nooruse 1
50411 Tartu
EstoniaTranspordiametEstonian Road AdministrationLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsTelephone: +372 620 1200
Email: info@transpordiamet.ee
Website: https://transpordiamet.ee/
Adress: Valge 4
11413 Tallinn
EUBureau Européen des Unions de Consommateurs (BEUC) , European Consumer Organisation (BEUC), Europäischer Verbraucherverband (BEUC) European Consumer Organisation (BEUC)
Telephone: +32 2 743 15 90
Email: consumer-redress@beuc.eu
Website: http://www.beuc.eu/
Adress: Rue d'Arlon 80 (Bte 1)
B-1040 Brussels
EUCommunauté Européenne des Coopératives de Consommateurs - Euro Coop, European Community of Consumer Co-operatives - Euro Coop European Community of Consumer Co-operatives - Euro Coop
Telephone: +32 022850070
Email: info@eurocoop.coop
Website: https://www.eurocoop.coop/
Adress: Rue du Trône 4
1000 Brussels
FinlandFinansinspektionen, FinanssivalvontaFinancial Supervisory Authority (FIN-FSA)  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +358 918351
Email: kirjaamo@finanssivalvonta.fi
Website: https://www.finanssivalvonta.fi
Adress: Snellmaninkatu 6
00100 Helsinki
FinlandLiikenne- ja viestintävirasto (Traficom), Transport- och kommunikationsverket (Traficom)Finnish Transport and Communications Agency (Traficom)  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +358 29 534 5000
Email: kirjaamo@traficom.fi
Website: https://www.traficom.fi
Adress: PL 320
00059 Traficom
FinlandKonsumentförbundet, Kuluttajaliitto ryConsumer's Union of Finland  
Telephone: +358 09 454 2210
Email: info@kuluttajaliitto.fi
Website: https://www.kuluttajaliitto.fi/
Adress: Ritarikatu 1
00170 Helsinki
FinlandSuomen asiakkuusmarkkinointiliitto ry (ASML)Data & Marketing Association FInland (FIDMA)  
Telephone: +358 409208777
Email: info@asml.fi
Website: https://www.asml.fi/
Adress: Bulevardi 44
00120 Helsinki
FinlandElinkeinoelämän keskusliitto EK Ry, Finlands Näringsliv EKConfederation of Finnish Industries EK  
Telephone: +358 09 42020
Email: ek@ek.fi
Website: https://ek.fi/
Adress: Eteläranta 10
00131 Helsinki
FinlandTietosuojavaltuutetun toimisto Dataombudsmannens byråSA Finland (Office of the Data Protection Ombudsman)Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesTelephone: +358 29 56 66700
Email: tietosuoja@om.fi
Website: https://tietosuoja.fi
Adress: Lintulahdenkuja 4, 4th floor
00530 Helsinki
FinlandLänsi- ja Sisä-Suomen aluehallintovirastoState Provincial Office of Western and Inland Finland
Telephone: +358 295018809
Email: kirjaamo.lansi@avi.fi
Website: http://www.avi.fi/lansi
Adress: Wolffintie 35, PL 200
65101 Vaasa
FinlandItä-Suomen aluehallintovirastoState Provincial Office of Eastern Finland
Telephone: +358 295016902
Email: elinkeinot.ita@avi.fi
Website: http://www.avi.fi/ita
Adress: Raatihuoneenkatu 5, PL 50
50101 Mikkeli
FinlandEtelä-Suomen aluehallintovirasto, Regionförvaltningsverket i Södra FinlandState Provincial Office of Southern Finland
Telephone: +358 29 501 6000
Email: kirjaamo.etela@avi.fi
Website: http://www.avi.fi/etela
Adress: PL 110
00521 Helsinki
FinlandLiikenne- ja viestintävirasto, Traficom, Transport- och kommunikationsverket, TraficomFinnish Vehicle Administration ("AKE")Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +358 0295345000
Email: paivi.vyhnalek@traficom.fi
Website: http://www.traficom.fi
Adress: Opastinsilta 12 A,
00520 Helsinki
FinlandPohjois-Suomen aluehallintovirasto, Regionförvaltningsverket i Norra FinlandState Provincial Office of Northern Finland
Telephone: +358 295017500
Email: kirjaamo.pohjois@avi.fi
Website: http://www.avi.fi/pohjois
Adress: Linnankatu 3, Oulu, PL 6
13035 AVI
FinlandLapin aluehallintovirastoState Provincial Office of Lapland
Telephone: +358 40 846 2170
Email: kirjaamo.lappi@avi.fi
Website: http://www.avi.fi/lappi
Adress: Valtakatu 2, PL 8002
96101 Rovaniemi
FinlandLounais-Suomen aluehallintovirastoState Provincial Office of Southwest Finland
Telephone: +358 504560352
Email: kirjaamo.lounais@avi.fi
Website: http://www.avi.fi/lounais
Adress: Itsenäisyyden aukio 2
20801 Turku
FinlandSosiaali- ja terveysalan lupa- ja valvontavirasto Valvira, Tillstånds- och tillsynsverket för social- och hälsovården ValviraNational Supervisory Authority for Welfare and Health (Valvira)
Telephone: +358 295209111
Email: terhikki@valvira.fi
Website: http://www.valvira.fi
Adress: Ratapihantie 9
00520 Helsinki
FinlandLääkealan turvallisuus- ja kehittämiskeskus, Säkerhets- och utvecklingscentret för läkemedelsområdetFinnish Medicine Agency (Fimea)  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +358 295223602
Email: kirjaamo@fimea.fi
Website: https://www.fimea.fi
Adress: Microkatu 1
70210 Kuopio
FinlandFinsk handel, Kaupan liitto ryFinnish Commerce Federation  
Telephone: +358 9 172 850
Email: kauppa@kauppa.fi
Website: https://kauppa.fi/
Adress: Eteläranta 10
00131 Helsinki
FinlandEuroopan kuluttajakeskus Suomessa, Konsument Europa FinlandEuropean Consumer Centre (ECC Finland)
Telephone: +358 29 505 3090
Email: ekk@kkv.fi
Website: https://www.ecc.fi/
Adress: Lintulahdenkuja 2
00530 Helsinki
FinlandFöretagarna i Finland rf, Suomen Yrittäjät ryFederation of Finnish Enterprises  
Telephone: +358 9229221
Email: toimisto@yrittajat.fi
Website: https://www.yrittajat.fi/
Adress: Mannerheimintie 76 A
00250 Helsinki
FranceFédération Nationale des Associations d’Usagers des Transports (FNAUT)National Federation of Transport Users Associations (FNAUT)
Telephone: +33 1 43 35 02 83
Email: secretariat@fnaut.fr
Website: https://www.fnaut.fr/
Adress: 32 rue Raymond Losserand
75014 Paris
FranceCLCV (Consommation, Logement et Cadre de Vie)

Telephone: +33 1 56 54 32 10
Email: clcv@clcv.org
Website: https://www.clcv.org/
Adress: 59, boulevard Exelmans
75016 Paris
FranceAssociation Force Ouvrière de défense des consommateurs (AFOC)Consumer protection association "Force Ouvrière" (Labor Force) (AFOC)
Telephone: +33 1 40 52 85 85
Email: afoc@afoc.net
Website: http://www.afoc.net/
Adress: 141 avenue du Maine
75014 Paris
FranceFédération Française de l’Assurance (FFA)

Telephone: +33 1 42 47 93 10
Email: reglement2394-cpc@ffa-assurance.fr
Website: https://www.ffa-assurance.fr/
Adress: 26 Boulevard Haussmann
75311 Paris
FranceCentre Européen des Consommateurs France - Zentrum für Europäischen Verbraucherschutz e.V./Centre Européen de la ConsommationEuropean Consumer Centre (ECC France)
Telephone: +49 7851991480
Email: service-juridique@cec-zev.eu
Website: https://www.cec-zev.eu/fr/accueil/
Adress: Bahnhofsplatz 3
77694 Kehl
FranceFederation Nationale Familles de FranceNational Federation of Families - France
Telephone: +33 6 15 54 90 37
Email: famillesdefrance13@gmail.com
Website: https://www.familles-de-france.org/
Adress: 28 place Saint Goerge
75009 Paris
FranceLa Coopération Agricole (Coop de France) - Organisation professionnelle des coopératives agricoles et agroalimentaires françaises"La Coopération Agricole" (Coop de France) - Professional organisation of French agricultural and agrifood cooperatives
Telephone: +33 1 44 17 57 00
Email: accueil@lacoopagri.coop
Website: https://www.lacooperationagricole.coop/fr
Adress: 43 rue Sedaine
75011 Paris
FranceFédération des industries électriques électroniques et de communication (FIEEC)

Telephone: +33 1 45 05 72 04
Email: contact@fieec.fr
Website: https://www.fieec.fr/en/home/
Adress: 17 rue de l’Amiral Hamelin
75116 Paris
FranceDirection générale de l’aviation civile (DGAC)
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights

Telephone: +33 (0) 1 58 09 43 21
Email:

dta-droits-des-passagers-aeriens-bf@aviation-civile.gouv.fr
Website:
Adress: 50 rue Henry Farman
75720 CEDEX 15 Paris

FranceANIA (Association Nationale des Industries Alimentaires)National Association of Food Industries (ANIA)
Telephone: +33 1 53 83 86 00
Email: infos@ania.net
Website: https://www.ania.net/
Adress: 9 boulevard Malesherbes
75008 Paris
FranceFédération des Syndicats Pharmaceutiques de France

Telephone: +33 1 44 53 19 25
Email: fspf@fspf.fr
Website: http://www.fspf.fr/
Adress: 13 rue Ballu
75009 Paris
FranceUnion Fédération des Consommateurs – Que Choisir (UFC - Que Choisir)Union Federation of Consumers - "Que Choisir" ("What to Choose" UFC - Que Choisir)
Telephone: +33 1 43 48 55 48
Email: quechoisir@quechoisir.org
Website:
Adress: 233, boulevard Voltaire
75011 Paris
GermanyNiedersächsisches Ministerium für Ernährung, Landwirtschaft und Verbraucherschutz (ML)
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 511 120 0
Email: poststelle@ml.niedersachsen.de
Website: https://www.ml.niedersachsen.de/
Adress: Calenberger Str. 2
30169 Hannover
GermanySächsisches Staatsministerium für Soziales und Gesellschaftlichen Zusammenhalt
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 351 564 0
Email: poststelle@sms.sachsen.de
Website: http://www.sms.sachsen.de
Adress: Albertstraße 10
01097 Dresden
GermanyMinisterium für Wirtschaft, Wissenschaft und Digitalisierung Sachsen-Anhalt Ministry of Economics, Science and Digitisation (Saxony-Anhalt )Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 391 567 01
Email: poststelle@mw.sachsen-anhalt.de
Website: https://mw.sachsen-anhalt.de
Adress: Hasselbachstraße 4
39104 Magdeburg
GermanyNiedersächsische Staatskanzlei
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 511 120 0
Email: poststelle@stk.niedersachsen.de
Website: https://www.stk.niedersachsen.de
Adress: Planckstraße 2
30169 Hannover
GermanyBayerische Landeszentrale für neue Medien
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 89 63 808 0
Email: info@blm.de
Website: https://www.blm.de/startseite.cfm
Adress: Heinrich-Lübke-Straße 27
81737 München
GermanyStaatskanzlei und Ministerium für Kultur des Landes Sachsen-Anhalt State Chancellery and Ministry of Culture (Saxony-Anhalt)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 391 567 6580
Email: staatskanzlei@stk.sachsen-anhalt.de
Website: https://stk.sachsen-anhalt.de/
Adress: Hegelstraße 40 – 42
39104  Magdeburg
GermanyDer Regierende Bürgermeister von Berlin – Senatskanzlei 
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 30 9026 0
Email: Der-Regierende-Buergermeister@senatskanzlei.berlin.de
Website: https://www.berlin.de/rbmskzl/en/
Adress: Jüdenstr. 1
10178 Berlin
GermanyMedienanstalt Mecklenburg-Vorpommern
Directive 2006/114/EC on misleading and comparative advertising, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: 0049 385 558 81 12
Email: info@medienanstalt-mv.de
Website: http://www.medienanstalt-mv.de
Adress: Bleicherufer 1
19053 Schwerin
GermanyStaatskanzlei Rheinland-Pfalz
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 6131 16 4711
Email: medienreferat@stk.rlp.de
Website: https://www.rlp.de/de/landesregierung/
Adress: Peter-Altmeier-Allee 1
55116 Mainz
GermanyThüringer Landesmedienanstalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: 0361-211770
Email: mail@tlm.de
Website: https://www.tlm.de
Adress: Steigerstraße 10
99096 Erfurt
GermanyStaatliches Gewerbeaufsichtsamt HannoverRegional Trade Inspectorate,  Hannover (Hanover) (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 511 9096 0
Email: poststelle@gaa-h.niedersachsen.de
Website: http://www.gewerbeaufsicht.niedersachsen.de
Adress: Am Listholze 74
30177 Hannover
GermanyStaatliches Gewerbeaufsichtsamt BraunschweigRegional Trade Inspectorate,  Braunschweig (Brunswick)  (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 531 354760
Email: poststelle@gaa-bs.niedersachsen.de
Website: http://www.gewerbeaufsicht.niedersachsen.de
Adress: Ludwig-Winter-Strasse 2
38120 Braunschweig
GermanyUmweltbundesamt
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRTelephone: +49 340 2103 2416
Email: eu-verbraucherschutz@uba.de
Website: http://www.umweltbundesamt.de
Adress: Wörlitzer Platz 1
06844 Dessau-Roßlau
GermanyStaatliches Gewerbeaufsichtsamt LüneburgRegional Trade Inspectorate,  Lueneburg (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 4131 15 14 00
Email: imi@gaa-lg.niedersachsen.de
Website: http://www.gewerbeaufsicht.niedersachsen.de
Adress: Auf der Hude  2
21339 Lüneburg
GermanyStaatliches Gewerbeaufsichtsamt OldenburgRegional Trade Inspectorate,  Oldenburg (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 441 799 0
Email: poststelle@gaa-ol.niedersachsen.de
Website: http://www.gewerbeaufsicht.niedersachsen.de
Adress: Theodor-Tantzen-Platz 8
26122 Oldenburg
GermanySenatorin für Wirtschaft, Häfen und Transformation (SDIMIC)Senator for Economic Affairs (Bremen)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 421 3618808
Email: office@wae.bremen.de
Website: http://www.wirtschaft.bremen.de
Adress: Zweite Schlachtpforte 3
28195 Bremen
GermanyRegierung von OberfrankenUpper Franconia (Oberfranken) regional authority (Bavaria)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 (0)921 604-0
Email: poststelle@reg-ofr.bayern.de
Website: http://www.regierung.oberfranken.bayern.de
Adress: Ludwigstrasse 20
95444 Bayreuth
GermanyMinisterium für Soziales, Gesundheit, Integration und Verbraucherschutz des Landes Brandenburg (zuständige Behörde)Ministry of Labour, Social Affairs, Women and Family (competent authority) (Brandenburg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 331 866 5237
Email: poststelle@msgiv.brandenburg.de
Website: http://www.msgiv.brandenburg.de
Adress: Heinrich-Mann-Allee 103
14473 Potsdam
GermanyHessische Staatskanzlei
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 611 320
Email: info@stk.hessen.de
Website: https://staatskanzlei.hessen.de/
Adress: Georg-August-Zinn-Str. 1
65183 Wiesbaden
GermanyBehörde für Wirtschaft und Innovation (SDIMIC)Ministry for Economic and Labour Affairs (Hamburg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 40 42841 1383
Email: IMI-DIMIC-HAMBURG@bwi.hamburg.de
Website: http://www.hamburg.de/bwi/
Adress: Alter Steinweg 4
20459 Hamburg
GermanyMinisterium für Wirtschaft, Verkehr, Landwirtschaft und Weinbau (Rheinland-Palz)Ministry for Economic Affairs, Climate Protection, Energy and Regional Planning (Rhineland-Palatinate)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +49 6131 16 2525
Email: imi@mwvlw.rlp.de
Website: https://mwvlw.rlp.de/de/startseite/
Adress: Stiftsstraße 9
55116 Mainz
GermanyStaatskanzlei des Landes Nordrhein-Westfalen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 (0) 211 837-1001
Email: ministerpraesident@stk.nrw.de
Website: https://www.land.nrw/de/
Adress: P.O. Box
40190 Düsseldorf
GermanyMinisterium für Wirtschaft, Infrastruktur, Tourismus und Arbeit Mecklenburg-Vorpommern (SDIMIC)Ministry of Economics, Construction and Tourism (SDIMIC) (Mecklenburg-Vorpommern/Western Pomerania)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 385 588 0
Email: sdimic@wm.mv-regierung.de
Website: http://www.wm.mv-regierung.de
Adress: Johannes-Stelling-Str. 14
19053 Schwerin
GermanyThüringer Ministerium für Wirtschaft, Wissenschaft und Digitale GesellschaftMinistry of Economics, Science and Digital Society (Thuringia)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 361 37 94811
Email: claudia.lindner@tmwwdg.thueringen.de
Website:
Adress: Max-Reger-Str. 4-8
99096 Erfurt
GermanySenatskanzlei Bremen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 421 361 6132
Email: office@sk.bremen.de
Website: https://www.rathaus.bremen.de/senatskanzlei-736
Adress: Am Markt 21
28195 Bremen
GermanyMinisterium für Arbeit, Soziales, Gesundheit und Gleichstellung des Landes Sachsen-AnhaltMinistry of Health (Saxony-Anhalt)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 391 56701
Email: imi@ms.sachsen-anhalt.de
Website: http://www.ms.sachsen-anhalt.de
Adress: Turmschanzenstr. 25
39114 Magdeburg
GermanyNiedersächsisches Ministerium für Wirtschaft, Arbeit, Verkehr und Digitalisierung (SDIMIC)Ministry of Economy, Labour and Transport (SDIMIC) (Lower Saxony)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +49 511 120 0
Email: sdimic.imi@mw.niedersachsen.de
Website:
Adress: Friedrichswall 1
30159 Hannover
GermanyBundesnetzagentur (BNetzA)
Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +49 228 14 0
Email: geoblocking@BNetzA.de
Website: https://www.bundesnetzagentur.de
Adress: Tulpenfeld 4
53113 Bonn
GermanyStaatskanzlei Schleswig-Holstein
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 431 9880
Email: Landesportal@stk.landsh.de
Website: http://www.schleswig-holstein.de
Adress: Duesternbrooker Weg 104
24105 Kiel
GermanyLandesanstalt für Kommunikation
Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 711 66991 0
Email: info@lfk.de
Website: https://www.lfk.de/
Adress: Reinsburgstraße 27
70178 Stuttgart
GermanyDie Senatorin für Gesundheit, Frauen und VerbraucherschutzRegional Health Authority (Bremen)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 421 3614093
Email: imi@gesundheit.bremen.de
Website: http://www.gesundheit.bremen.de
Adress: Contrescarpe 72
28195 Bremen
GermanyBehörde für Kultur und MedienCultural authority (Hamburg)Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +49 40 42831 3132
Email: kulturgutschutz@bkm.hamburg.de
Website:
Adress: Kattunbleiche 19
D - 22041 Hamburg
GermanyLandesamt für Soziale Dienste Schleswig-Holstein, Dezernat Gesundheitsberufe Regional authority for health professions (Schleswig-Holstein)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 431 988 5572
Email: info@lasd.landsh.de
Website: https://www.schleswig-holstein.de/
Adress: Adolf-Westphal-Str. 4
24143 Kiel
GermanyMinisterium für Wirtschaft, Verkehr, Arbeit, Technologie und Tourismus des Landes Schleswig-Holstein
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 431 988 0
Email: poststelle@wimi.landsh.de
Website: https://www.schleswigholstein.de/
Adress: Düsternbrooker Weg 94
24105 Kiel
GermanyBezirksregierung DüsseldorfDuesseldorf District Authority (North Rhine-Westphalia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesTelephone: +49 211 475 0
Email: Dezernat24@brd.nrw.de
Website: http://www.brd.nrw.de
Adress: Cecilienallee 2
40474 Düsseldorf
GermanyLandesamt für Gesundheit und Soziales BerlinRegional office for health and social affairs (Berlin)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 30 90229 2120
Email: bqfg@lageso.berlin.de
Website: https://www.berlin.de/lageso/
Adress: Turmstraße 21
10559 Berlin
GermanyMinisterium für Soziales, Gesundheit und Integration Baden-WürttembergMinistry of Social Affairs and Integration Baden-Württemberg – Coordinating Authority for the recognition of foreign professional qualifications (Baden-Wuerttemberg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 711 123 0
Email: poststelle@sm.bwl.de
Website: http://www.sozialministerium-bw.de
Adress: Else-Josenhans-Straße 6
70173 Stuttgart
GermanyLandesamt für Gesundheit und Soziales (Mecklenburg-Vorpommern)
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 385 588 59380
Email: poststelle.amuest@lagus.mv-regierung.de
Website: https://www.lagus.mv-regierung.de/
Adress: Wismarsche Straße 298
19055 Schwerin
GermanyHessisches Landesamt für Gesundheit und Pflege, Abteilung IV GesundheitsberufeDarmstadt regional Government Office (Hesse)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 611 3259 1000
Email: Gesundheitsberufe.Ausland@hlfgp.hessen.de
Website:
Adress: Heinrich-Hertz-Straße 5
64295 Darmstadt
GermanyLandesamt für Soziales, Jugend und Versorgung (Rheinland-Pfalz)Regional authority for social affairs, youth and care (health professions) (Rhineland-Palatinate)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 61319670
Email: BA-FD@lsjv.rlp.de
Website:
Adress: Rheinallee 97-101
55118 Mainz
GermanyBundesanstalt für Finanzdienstleistungsaufsicht 
Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s):Telephone: +49 228 4108 0
Email: VBS11@bafin.de
Website: https://www.bafin.de/
Adress: Marie-Curie-Straße 24-28
60439 Frankfurt
GermanyZentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main e.V. 

Telephone: + 49 617212150
Email: mail@wettbewerbszentrale.de
Website: http://www.wettbewerbszentrale.de
Adress: Landgrafenstraße 24 B
61348 Bad Homburg vor der Höhe
GermanyEuropäisches Verbraucherzentrum Deutschland  c/o Zentrum für Europäischen Verbrau-cherschutz e.V.European Consumer Centre (ECC Germany)
Telephone: +49 7851 99148 0
Email: info@cec-zev.eu
Website: http://www.evz.de
Adress: Bahnhofsplatz 3
77694 Kehl
GermanySächsische Staatskanzlei
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 351 564 0
Email: info@sk.sachsen.de
Website: https://www.sk.sachsen.de/
Adress: Archivstraße 1
01097  Dresden
GermanyLandesmedienanstalt Saarland
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 681 389880
Email: info@lmsaar.de
Website: http://www.lmsaar.de
Adress: Nell-Breuning-Allee 6
66115 Saarbrücken
GermanyThüringer Landesamt für VerbraucherschutzCompetent authority in Thuringia for the administration of recognition and occupation permissions for veterinary surgeons (Thuringia)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 361 57381200
Email: Abteilung2@tlv.thueringen.de
Website: http://www.tlv-thueringen.de
Adress: Tennstedter Straße 8/9
99947 Bad Langensalza
GermanyBehörde für Justiz und Verbraucherschutz HamburgJustice and Consumer Protection Authority (Hamburg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 40 428 43 1618
Email: imi@justiz.hamburg.de
Website: https://www.hamburg.de/bjv/
Adress: Drehbahn 36
20354 Hamburg
GermanyLandesanstalt für Medien Nordrhein-Westfalen
Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 (0) 211 77007 0
Email: info@medienanstalt-nrw.de
Website: https://www.medienanstalt-nrw.de/
Adress: Zollhof 2
40221 Düsseldorf
GermanyMedienanstalt Hessen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 561 935 86 0
Email: info@medienanstalt-hessen.de
Website: https://www.medienanstalt-hessen.de/
Adress: Wilhelmshöher Allee 262
34131 Kassel
GermanyHessisches Ministerium für Wirtschaft, Energie, Verkehr, Wohnen und ländlichen Raum (DIMIC)Ministry of Economic Affairs (Hesse)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 (0)611/815-0
Email: dimic-wi@wirtschaft.hessen.de
Website: http://www.wirtschaft.hessen.de
Adress: Kaiser-Friedrich-Ring 75
65185 Wiesbaden
GermanyBayerisches Staatsministerium für Wissenschaft und Kunst
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: 0049 89 2186 -0
Email: Kulturgutschutz@stmwk.bayern.de
Website: https://www.stmwk.bayern.de/
Adress: Salvatorstraße 2
80333 München
GermanyStaatskanzlei des Saarlandes
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 681 501 00
Email: kontakt@staatskanzlei.saarland.de
Website:
Adress: Am Ludwigsplatz 14
66117 Saarbrücken
GermanySächsische Landesanstalt für privaten Rundfunk und neue Medien (SLM)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 341 22 59 0
Email: info@slm-online.de
Website: https://www.slm-online.de
Adress: Ferdinand-Lasalle-Straße 21
04109 Leipzig
GermanyMinisterium für Wirtschaft, Innovation, Digitales und Energie des SaarlandesMinistry of Economy, EU Services Directive Department (Saarland)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 681 501 2621
Email: imi@wirtschaft.saarland.de
Website:
Adress: Franz-Josef-Röder-Straße 17
66119 Saarbrücken
GermanySenatsverwaltung für Wirtschaft, Energie und Betriebe (SDIMIC)Economic administration Berlin (European affairs) (Berlin) (SDIMIC)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 30 9013 0
Email: imi@senweb.berlin.de
Website: http://www.berlin.de/sen/wtf/index.html
Adress: Martin-Luther-Straße 105
10825 Berlin
GermanyBundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband e.V. (vzbv)

Telephone: +4930258000
Email: rechtsdurchsetzung@vzbv.de
Website: http://www.vzbv.de
Adress: Rudi-Dutschke-Straße 17
10969 Berlin
GermanySenator für Finanzen
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s):Telephone: +49 421 361 0
Email: office@finanzen.bremen.de
Website: https://www.finanzen.bremen.de/
Adress: Rudolf-Hilferding-Platz 1
28195 Bremen
GermanyMinisterium für Soziales, Gesundheit, Frauen und Familie des Saarlandes
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 681 501-3097
Email: presse@soziales.saarland.de
Website: https://www.saarland.de/
Adress: Franz-Josef-Röder-Straße 23
66119  Saarbrücken
GermanyLandesamt für Arbeitsschutz, Verbraucherschutz und Gesundheit Brandenburg, Abteilung Gesundheit (LAVG)Regional authority for health and safety at work, consumer protection and health (LAVG) - Zossen (Brandenburg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +49 331 8683 807
Email: G1-Berufsrecht@LAVG.Brandenburg.de
Website: http://www.lavg.brandenburg.de
Adress: Horstweg 57
14478 Potsdam
GermanyBayerisches Staatsministerium für Wirtschaft, Landesentwicklung und EnergieMinistry of Economic Affairs, Media, Energy and Technology (Bavaria)Directive 2000/31/EC on electronic commerce, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49
Email: poststelle@stmwi.bayern.de
Website: http://www.stmwi.bayern.de/
Adress: Prinzregentenstraße 28
80538 München
GermanyMedienanstalt Rheinland-Pfalz
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 621 5202-290
Email: cwolf@medienanstalt-rlp.de
Website: https://www.medienanstalt-rlp.de/
Adress: Turmstraße 10
67059 Ludwigshafen
GermanyMedienanstalt Hamburg / Schleswig-Holstein
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 40 369005 0
Email: info@ma-hsh.de
Website: https://www.ma-hsh.de/
Adress: Rathausallee 72 - 76
22846  Norderstedt
GermanyBundesamt für Justiz Federal Office of JusticeDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRTelephone: +49 22899 410 40
Email: poststelle@bfj.bund.de
Website: http://www.bundesjustizamt.de
Adress: Adenauerallee 99-103
53113 Bonn
GermanyLuftfahrt-Bundesamt 
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +49 531 2355 115
Email: durchsetzungsstelle@lba.de
Website: https://www.lba.de/
Adress: Hermann-Blenk-Str. 21
38108 Braunschweig
GermanyBremische Landesmedienanstalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: 0049421334940
Email: info@bremische-landesmedienanstalt.de
Website: https://www.bremische-landesmedienanstalt.de
Adress: Richtweg 14
28195 Bremen
GermanyMedienanstalt Sachsen-Anhalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 345 5255
Email: info@medienanstalt-sachsen-anhalt.de
Website: https://medienanstalt-sachsen-anhalt.de/
Adress: Reichardtstraße 9
06114 Halle (Saale)
GermanyMinisterium für Wirtschaft, Arbeit und Wohnungsbau Baden-WürttembergMinistry of Economy (Baden-Wuerttemberg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +49 711 123 0
Email: DIMIC@wm.bwl.de
Website: http://wm.baden-wuerttemberg.de
Adress: Schlossplatz 4 - Neues Schloss
70173 Stuttgart
GermanyEisenbahn-Bundesamt Federal Railway Authority - German National Safety Authority (NSA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +49 228 9826 0
Email: Ref54@eba.bund.de
Website: http://www.eba.bund.de/DE/Home/home_node.html
Adress: Heinemannstraße 6
53175 Bonn
GermanyThüringer StaatskanzleiState Chancellery (Thuringia)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 3613794761
Email: IMI-Kulturgut@tsk.thueringen.de
Website:
Adress: Werner-Seelenbinder-Straße 7
99096  Erfurt
GermanyNiedersächsiche Landesmedienanstalt (NLM)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49511284770
Email: info@nlm.de
Website: https://www.nlm.de
Adress: Seelhorststraße 18
30175 Hannover
GermanyStaatskanzlei Brandenburg
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: 0049 (0) 331 886 0
Email: poststelle@stk.brandenburg.de
Website:
Adress: Heinrich-Mann-Allee 107
14473 Potsdam
GermanyStaatsministerium Baden-WürttembergState Ministry (Baden-Wuerttemberg)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 711 2153 0
Email: poststelle@stm.bwl.de
Website: http://www.stm.baden-wuerttemberg.de
Adress: Richard-Wagner-Str. 15
70184 Stuttgart
GermanyMedienanstalt Berlin-Brandenburg
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +49 30 264 967 0
Email: mail@mabb.de
Website: https://www.mabb.de/home.html
Adress: Kleine Präsidentenstraße 1
10178 Berlin
GermanyStaatskanzlei des Landes Mecklenburg-Vorpommern
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +49 385 588 0
Email: poststelle@stk.mv-regierung.de
Website: https://www.regierung-mv.de/Landesregierung/stk/
Adress: Schloßstraße 2-4
19053 Schwerin
GreeceΥπουργείο ΤουρισμούMinistry of TourismDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):

Telephone: +30 210 3736340,

210 3736117,

210 3736346,

210 3736115,

210 3736089
Email: mailbox@mintour.gr
Website: http://www.mintour.gov.gr/
Adress: Λεωφόρος Αμαλίας 12
10557 Αθήνα

GreeceΓΕΝΙΚΗ ΓΡΑΜΜΑΤΕΙΑ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΓΕΝΙΚΗ ΔΙΕΥΘΥΝΣΗ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΔΙΕΥΘΥΝΣΗ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ
Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +30 2103332778
Email: mcdf@mnec.gr
Website:
Adress: ΝΙΚΗΣ 5-7
10563 ΑΘΗΝΑ
GreeceΥΠΗΡΕΣΙΑ ΠΟΛΙΤΙΚΗΣ ΑΕΡΟΠΟΡΙΑΣ 
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +30 2109973162, +30 2109973156, +30 2109973163
Email: d1d@hcaa.gr
Website:
Adress: ΛΕΟΝΤΟΣ 4 ΚΑΙ ΕΛΕΥΘΕΡΙΑΣ
16452 ΑΘΗΝΑ
GreeceΤΡΑΠΕΖΑ ΤΗΣ ΕΛΛΑΔΟΣ
Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +30 210 3201111
Email: dep.bankingsupervision@bankofgreece.gr
Website: https://www.bankofgreece.gr
Adress: EL. VENIZELOU 21
10250 ATHENS
GreeceΕθνικός Οργανισμός Φαρμάκων 
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +30 213 20 40 281
Email: relation@eof.gr
Website: http://www.eof.gr
Adress: 284 Mesogeion Av.e
155 62  Athens
GreeceΔΙΕΥΘΥΝΣΗ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΗ
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +30 210 3893367, +30 210 3893546
Email: 1520@efpolis.gr
Website: http://www.mindev.gov.gr
Adress: KANIGGOS SQ
101081 ATHENS
GreeceΥΠΟΥΡΓΕΙΟ ΝΑΥΤΙΛΙΑΣ & ΝΗΣΙΩΤΙΚΗΣ ΠΟΛΙΤΙΚΗΣ/ΑΡΧΗΓΕΙΟ ΛΣ-ΕΛ.ΑΚΤ/ΔΘΣ
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayTelephone: +30 213 1371167
Email: dths@hcg.gr
Website: https://www.hcg.gr
Adress: ΑΚΤΗ ΒΑΣΙΛΕΙΑΔΗ ΠΥΛΗ Ε1-Ε2
18510 ΠΕΙΡΑΙΑΣ
GreeceΕΘΝΙΚΟ ΣΥΜΒΟΥΛΙΟ ΡΑΔΙΟΤΗΛΕΟΡΑΣΗΣ
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +30 2131502390
Email: ncrtv@otenet.gr
Website: http://www.esr.gr
Adress: ΠΑΝΕΠΙΣΤΗΜΙΟΥ ΚΑΙ ΑΜΕΡΙΚΗΣ 5
10564 ΑΘΗΝΑ
GreeceΕΥΡΩΠΑΪΚΟ ΚΕΝΤΡΟ ΚΑΤΑΝΑΛΩΤΗ ΕΛΛΑΔΑΣEuropean Consumer Centre (ECC Greece)
Telephone: +30 2106460862, +30 2106460814
Email: info@eccgreece.gr
Website: https://www.eccgreece.gr/
Adress: Λεωφόρος Αλεξάνδρας 144
11471 Αθήνα (Αμπελόκηποι)
GreeceEΝΩΣΗ ΚΑΤΑΝΑΛΩΤΩΝ Η ΠΟΙΟΤΗΤΑ ΖΩΗΣ

Telephone: +30 2103304444
Email: info@ekpizo.gr
Website:
Adress: ΣΤΟΥΡΝΑΡΗ 17
10683 ΑΘΗΝΑ
GreeceΕΝΩΣΗ ΕΡΓΑΖΟΜΕΝΩΝ ΚΑΤΑΝΑΛΩΤΩΝ ΕΛΛΑΔΟΣ

Telephone: +30 2108817730
Email: info@eeke.gr
Website:
Adress: ΙΟΥΛΙΑΝΟΥ 28
10433 ΑΘΗΝΑ
GreeceΚΕΝΤΡΟ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΩΝ

Telephone: +30 2310233333, +30 2310269449
Email: consumers@kepka.org
Website:
Adress: ΒΑΣ.ΗΡΑΚΛΕΙΟΥ 32
54624 ΘΕΣΣΑΛΟΝΙΚΗ
HungaryNemzeti Média- és Hírközlési Hatóság (NMHH)National Media and Infocommunications Authority (NMHH)Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +36 1 457 7908
Email: info@nmhh.hu
Website: http://nmhh.hu
Adress: Ostrom u. 23-25 / Visegrádi u. 106.
1015 / 1033 Budapest
HungaryÉpítési és Közlekedési Minisztérium (ÉKM) - Vasúti Hatósági FőosztályMinistry of Construction and Transport (ÉKM) – Railway Authority Department Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsTelephone: +36 30 247 7183
Email: vasut.nsa@ekm.gov.hu
Website: https://www.kozlekedesihatosag.kormany.hu/
Adress: Váci út 188.
1138 Budapest
HungaryMagyar Nemzeti BankCentral Bank of Hungary (MNB)Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +36 1 428 2600
Email: ugyfelszolgalat@mnb.hu
Website: http://www.mnb.hu/
Adress: Szabadság tér 9.
1054 Budapest
HungarySzabályozott Tevékenységek Felügyeleti Hatósága (SZTFH)Supervisory Authority for Regulatory Affairs (SARA)   
Telephone: +36 1 550 2500
Email: egyeztetes@sztfh.hu
Website: http://www.sztfh.hu
Adress: Alkotás utca 50.
1123 Budapest
HungaryPest Vármegyei KormányhivatalGovernment Office for Pest County (Budapest)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesTelephone: +36 1 235 1700
Email: hivatal@pest.gov.hu
Website:
Adress: Váci utca 62-64.
1056 Budapest
HungaryGazdasági Versenyhivatal (GVH)Hungarian Competition Authority (GVH)Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +36 1 472 8900
Email: ugyfelszolgalat@gvh.hu
Website: http://www.gvh.hu
Adress: Alkotmány utca 5.
1054 Budapest
HungaryÉpítési és Közlekedési Minisztérium (ÉKM) – Közúti Gépjármű-közlekedési Hatósági Főosztály   Ministry of Construction and Transport (ÉKM) – Road Transport Authority Department Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +36 1 477 1551
Email: kghf@ekm.gov.hu
Website: https://www.kozlekedesihatosag.kormany.hu
Adress: Váci út 188.
1138 Budapest
HungaryEurópai Fogyasztói Központ - MagyarországEuropean Consumer Centre (ECC Hungary)
Telephone: +36 1 896 7747
Email: info@magyarefk.hu
Website: https://fogyasztovedelem.kormany.hu/
Adress: Budapest Pf. 1.
1440 Budapest
HungaryBudapest Főváros Kormányhivatala (BFKH) - Fogyasztóvédelmi Főosztály Consumer Protection Department of the Government Office of the Capital City Budapest (BFKH)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +36 1 450 2598
Email: fogyasztovedelem@bfkh.gov.hu
Website: http://www.kormanyhivatal.hu
Adress: Sas utca 19.
1051 Budapest
HungarySzabolcs-Szatmár-Bereg Vármegyei KormányhivatalGovernment Office for Szabolcs-Szatmar-Bereg County (Nyiregyhaza)Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Telephone: +36 42 599 301
Email: hivatal@szabolcs.gov.hu
Website:
Adress: Hősök tere 5.
4400 Nyíregyháza
IcelandSamgöngustofa
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +354 4806000
Email: icetra@icetra.is
Website: https://www.icetra.is/
Adress: Armuli 2
108 Reykjavik
IrelandBroadcasting Authority of Ireland, Údarás Craolacháin na hÉireannBroadcasting Authority of Ireland  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +353 1 6441200
Email: info@bai.ie
Website: http://www.bai.ie
Adress: 2-5 Warrington Place
D02 XP29 Dublin
IrelandIrish Aviation Authority, Údaras Eitlíochta na hÉireannAviation RegulatorDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +353 1 603 1100
Email: consumeraffairs@iaa.ie
Website: https://www.iaa.ie/
Adress: The Times Building, 11-12 D'Olier Street
D02 T449 Dublin 2
IrelandAn tÚdarás Rialála Táirgí Sláinte, Health Products Regulatory AuthorityHealth Products Regulatory Authority (HPRA)  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):

Telephone: +353 1 676 4971
Email: info@hpra.ie
Website: https://www.hpra.ie/
Adress: Kevin O'Malley House,

Earlsfort Centre, Earlsfort Terrace
D02XP77 Dublin

IrelandEuropean Consumer Centre (Ireland)European Consumer Centre (ECC Ireland)
Telephone: +353 1 879 7620
Email: info@eccireland.ie
Website: https://www.eccireland.ie/
Adress: MACRO Centre, 1 Green Street
D07 X6NR Dublin 
IrelandNational Transport Authority, Údarás Náisiúnta IompairNational Transport Authority (NTA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +353 1 879 8300
Email: info@nationaltransport.ie
Website: https://www.nationaltransport.ie/
Adress: Dún Scéine, Harcourt Lane
D02WT20 Dublin
IrelandBanc Ceannais na hÉireann, Central Bank of IrelandCentral Bank of Ireland  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +353 1 224 6000
Email: enquiries@centralbank.ie
Website: https://www.centralbank.ie/
Adress: PO BOX 559, New Wrapping Street, North Wall Quay
D01 F7X3 Dublin 1
IrelandAn Comisiún um Chosaint Sonraí, Data Protection Commission (DPC)SA Ireland (Data Protection Commission (DPC))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +353 761 104 800
Email: oss@dataprotection.ie
Website: https://www.dataprotection.ie
Adress: 21 Fitzwilliam Square
D02 RD28 Dublin
IrelandCoimisiun um Rialail Cumarsaide, Commission for Communications RegulationCommission for Communications RegulationDirective 2002/58/EC on privacy and electronic communications, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +353 1 8049600
Email: IMI_notifications@comreg.ie
Website: http://www.comreg.ie
Adress: Block DEF, Irish Life Centre
Lower Abbey Street Dublin 1
ItalyCommissione Nazionale per le Società e la Borsa (CONSOB)National Commission for Companies and the Stock Exchange - Italian market supervisory authority (CONSOB)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +39 06 84771
Email: relazioni.internazionali@consob.it
Website: http://www.consob.it
Adress: Via G. B. Martini, 3
00198 Rome
ItalyBanca d’ItaliaBank of Italy (National central bank, national supervisory and resolution authority)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +39 0647921
Email: email@bancaditalia.it
Website: https://www.bancaditalia.it
Adress: Via Nazionale 91
00184 Roma
ItalyAgenzia Italiana del Farmaco (AIFA)Italian Medicines Agency (AIFA)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +39 06 5978401
Email: protocollo@pec.aifa.gov.it
Website: https://www.aifa.gov.it
Adress: Via del Tritone 181
00187 Roma
ItalyAutorità per le Garanzie nelle Comunicazioni (AGCOM)Authority for Communications (AGCOM)Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesTelephone: +39 06 69644296
Email: DCA@AGCOM.IT
Website: https://www.agcom.it/
Adress: Isonzo 21B
00186 Roma
ItalyCentro per i Diritti del Cittadino (CODICI)Centre for the Citizen rights (CODICI)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +39 06 55 30 18 08
Email: segreteria_nazionale@codici.org
Website: https://codici.org/
Adress: Via Giuseppe Belluzzo 1
00149 Roma
ItalyGarante per la protezione dei dati personali (GPDP)SA Italy - Supervisor for the Protection of Personal Data (GPDP)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +39 06696771
Email: imi@gpdp.it
Website: http://www.gpdp.it
Adress: Piazza Venezia 11
00187 Roma
ItalyAutorità Garante della Concorrenza e del MercatoItalian Competition AuthorityDirective 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +39 06 85821 411
Email: diptc2@agcm.it
Website: http://www.agcm.it
Adress: Piazza G. Verdi 6a
00198 Roma
ItalyAutorità di Regolazione dei Trasporti - ARTAutorità di Regolazione dei Trasporti - ARTLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +39 011 19212503
Email: segreteria@autorita-trasporti.it
Website: https://www.autorita-trasporti.it/
Adress: Via Nizza 230
10126 Torino
ItalyAltroconsumoConsumer Association Altroconsumo  
Telephone: +39 02 668901
Email: pr@altroconsumo.it
Website: http://www.altroconsumo.it
Adress: Via Valassina 22
20159 Milano
ItalyMovimento Consumatori (MC)Consumer Movement (MC)
Telephone: +39 06 4880053
Email: info@movimentoconsumatori.it
Website: https://www.movimentoconsumatori.it/
Adress: Piemonte 39/A
00187 Roma
ItalyIstituto per la Vigilanza sulle Assicurazioni (IVASS)Institute for the Supervision of Insurance (IVASS)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/123/EC on services in the internal market, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +39 06 421331
Email: scrivi@ivass.it
Website: https://www.ivass.it/
Adress: Via del Quirinale, 21
00187 Rome
ItalyEnte Nazionale per l'Aviazione Civile (ENAC)Italian Civil Aviation Authority (ENAC)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content servicesTelephone: +39 06445966348
Email: cartadiritti@enac.gov.it
Website: https://www.enac.gov.it/
Adress: Via Castro Pretorio 118
00185 Rome
ItalyCentro Europeo Consumatori Italia (CEC Italia)European Consumer Centre (ECC Italy)
Telephone: +39 0644238090
Email: info@ecc-netitalia.it
Website: https://www.ecc-netitalia.it/it/
Adress: Via Giovanni Maria Lancisi, 25
00161 Roma
LatviaNacionālā elektronisko plašsaziņas līdzekļu padome (NEPLP)National Electronic Mass Media Council of Latvia (NEPLP)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +371 67 221 848
Email: neplpadome@neplpadome.lv
Website: http://www.neplpadome.lv
Adress: Doma laukums 8A
LV-1939 Riga
LatviaVeselības inspekcijaHealth InspectorateDirective 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Telephone: +371 27802823
Email: vi@vi.gov.lv
Website: http://www.vi.gov.lv
Adress: Klijānu iela 7
LV-1012 Rīga
LatviaEiropas Patērētāju informēšanas centrs European Consumer Centre (ECC Latvia)
Telephone: +371 67388625
Email: info@ecclatvia.lv
Website: https://www.ecclatvia.lv/en/
Adress: Brivibas Street 55 - 207
LV- 1010 Riga
LithuaniaLietuvos bankasBank of Lithuania  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 268 0029
Email: info@lb.lt
Website: https://www.lb.lt/
Adress: Gedimino pr. 6
01103 Vilnius
LithuaniaLietuvos kosmetikos ir buitinės chemijos gamintojų asociacija „LIKOCHEMA“Lithuanian cosmetics and household chemicals producers association „LIKOCHEMA“  
Telephone: +370 687 58098
Email: info@likochema.lt
Website: https://likochema.lt/lt/
Adress: J. Jasinskio 10, BC12
LT-01112 Vilnius
LithuaniaLietuvos vartotojų organizacijų aljansasThe Alliance of Lithuanian Consumer Organizations  
Telephone: +370 611 35509
Email: info@lvoa.lt
Website: http://www.lvoa.lt/
Adress: Parko g. 3-7
11203 Vilnius
LithuaniaLietuvos nacionalinė vartotojų federacijaLithuanian national consumer federation  
Telephone: +370 686 25661
Email: federacija@vartotojai.eu
Website: http://www.vartotojuskundai.lt/
Adress: Kalvarijų 20-2
LT-01131 Vilnius
LithuaniaEuropos vartotojų centras LietuvojeEuropean Consumer Centre (ECC Lithuania)
Telephone: +370 5 265 0368
Email: info@ecc.lt
Website: https://www.ecc.lt
Adress: Algirdo g. 21
LT-03219 Vilnius
LithuaniaValstybinė mokesčių inspekcijaState Tax InspectorateDirective 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 266 8200
Email: vmi@vmi.lt
Website: https://www.vmi.lt
Adress: Šermukšnių g. 4
01106  Vilnius
LithuaniaValstybinė vaistų kontrolės tarnyba prie Lietuvos Respublikos sveikatos apsaugos ministerijosState Medicines Control AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 263 92 64
Email: vvkt@vvkt.lt
Website: https://www.vvkt.lt/
Adress: Studentų g.45A
LT-08107 Vilnius
LithuaniaValstybinė darbo inspekcijaState Labour InspectorateDirective 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +370 5 265 0193
Email: info@vdi.lt
Website: http://www.vdi.lt
Adress: Algirdo g. 19  Vilnius Lietuva   tel. 8-5-2139768 mob. 8-620-77447 fax. 8-5-2139768
LT-03607 Vilnius
LithuaniaAplinkos apsaugos agentūraEnvironmental Protection AgencyDirective (EU) 2019/771 on contracts for the sale of goods, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 266 2808
Email: aaa@aaa.am.lt
Website: www.aplinka.lt
Adress: A. Juozapavičiaus g. 9
LT-09311 Vilnius
LithuaniaLietuvos transporto saugos administracijaState Road Transport Inspectorate (under the Ministry of Transport and Communications)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +370 5 278 5601
Email: ltsa@ltsa.lt
Website: https://ltsa.lrv.lt/
Adress: Švitrigailos g. 42
LT-03209 Vilnius
LithuaniaValstybinė akreditavimo sveikatos priežiūros veiklai tarnyba (DIMIC)State Health Care Accreditation Agency - Delegated IMI CoordinatorDirective 2001/83/EC on medicinal products for human use, Directive 2006/123/EC on services in the internal market, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +370 52615177
Email: vaspvt@vaspvt.gov.lt
Website: http://www.vaspvt.gov.lt
Adress: A. Juozapavičiaus g. 9
LT-09311 Vilnius
LithuaniaInformacinės visuomenės plėtros komitetasInformation Society Development Committee under the Ministry of Transport and CommunicationsDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 266 51 61
Email: info@ivpk.lt
Website: https://ivpk.lrv.lt/
Adress: Gediminas av. 7
LT-01103 Vilnius
LithuaniaNarkotikų, tabako ir alkoholio kontrolės departamentasDrug, Tobacco and Alcohol Control DepartmentDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 2668091
Email: jolita.ignataviciene@ntakd.lt
Website: http://www.ntakd.lt
Adress: Šv. Stepono g. 27A
LT-01312 VILNIUS
LithuaniaLietuvos radijo ir televizijos komisijaThe Radio and Television Commission of Lithuania  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 233 0660
Email: lrtk@rtk.lt
Website: https://www.rtk.lt/
Adress: Šeimyniškių g. 3A
LT-09312 Vilnius
LithuaniaValstybinė energetikos reguliavimo tarnybaState Energy InspectorateDirective 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +370 5 263 6006
Email: info@vert.lt
Website: https://www.regula.lt
Adress: Verkių g. 25C-1
LT-08223 Vilnius
LithuaniaLietuvos Respublikos ryšių reguliavimo tarnybaCommunications Regulatory Authority (RRT)Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +370 52105633
Email: rrt@rrt.lt
Website: http://rrt.lt/en/about_rrt.html
Adress: Mortos g. 14
LT-03219 Vilnius
LithuaniaPolicijos departamentas prie Vidaus reikalų ministerijosPolice department under the Ministry of the InteriorDirective (EU) 2019/771 on contracts for the sale of goods, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +370 700 60000
Email: leidimai.pd@policija.lt
Website: https://policija.lrv.lt/
Adress: Saltoniškių g. 19
LT-08105 Vilnius
LithuaniaLietuvos Metrologijos inspekcija (LMI)Lithuanian Metrology Inspectorate (LMI)Directive (EU) 2019/771 on contracts for the sale of goods, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Telephone: +370 52312957
Email: metrinsp@metrinsp.lt
Website: http://www.metrinsp.lt/2/
Adress: Tilto g. 17 / Radvilų g. 4
01101 Vilnius
LuxembourgCommission nationale pour la protection des données Grand-Duché de Luxembourg (CNPD), Nationale Kommission für Datenschutz Großherzogtum Luxemburg (CNPD)SA Luxembourg (National Commission for Data Protection (CNPD ))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +352 26 10 60 1
Email: cooperation@cnpd.lu
Website: http://www.cnpd.lu
Adress: 15, Boulevard du Jazz
L-4370 Belvaux
LuxembourgCommission de surveillance du secteur financierSupervisory authority of the Luxembourg financial sectorDirective 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +352 26 25 1 1
Email: direction@cssf.lu
Website: https://www.cssf.lu
Adress: 283, route d'Arlon
L-1150 Luxembourg
LuxembourgCentre européen des consommateurs GIE Luxembourg European Consumer Centre (ECC Luxembourg)
Telephone: +352 26 84 64 1
Email: info@cecluxembourg.lu
Website: https://cecluxembourg.lu/
Adress: 271, route d'Arlon
L-1150 Luxembourg
LuxembourgUnion luxembourgeoise des  consommateurs nouvelle A.S.B.L. Consumers Association Luxembourg
Telephone: +352 49 60 22 1
Email: info@ulc.lu
Website: https://www.ulc.lu/fr/
Adress: 55, rue des Bruyères
L-1274 Howald
MaltaL-Awtorità tax-Xandir , Malta Broadcasting AuthorityMalta Broadcasting Authority  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +356 22016000
Email: info.ba@ba.org.mt
Website: http://www.ba-malta.org/
Adress: 7, Mile End Road
HMR 1719 Hamrun
MaltaAssociation for Consumer Rights (Malta), Assocjazzjoni ghad-drittijiet tal-Konsumatur MaltaAssociation for Consumer Rights (Malta)  
Telephone: +356 21389387
Email: associationforconsumerrights@gmail.com
Website: http://www.acrmalta.com
Adress: Flat 4, c/o Pope Pius XII Flats,  Mountbatten Street, Blata l-Bajda
HMR 1579 Hamrun
MaltaEuropean Consumer Centre Malta , Ċentru Ewropew għall-Konsumatur ta’ MaltaEuropean Consumer Centre (ECC Malta)
Telephone:  +356 21 221 901
Email: ecc.malta@mccaa.org.mt
Website: http://eccnetmalta.gov.mt/
Adress: South Street
VLT 1101 Valletta
MaltaConsumer Affairs Council, Kunsill għall-Affarijiet tal-KonsumaturCAC (abbreviation for Consumer Affairs Council)  Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):Telephone: +356 23952751
Email: cacouncil@gov.mt
Website: http://www.consumeraffairscouncil.gov.mt
Adress: Mizzi House, National Road, Blata l-Bajda
HMR 9010 Blata l-Bajda
MaltaMalta Financial Services Authority, Malta Financial Services AuthorityMalta Financial Services Authority  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +356 214441155
Email: communications@mfsa.mt
Website: http://www.mfsa.mt
Adress: Triq l-Imdina Zone 1 Central Business
CBD 1010 Birkirkara
MaltaAwtorità dwar il-Mediċini, Malta Medicines AuthorityMalta Medicines Authority  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +356 2343 9000
Email: info.medicinesauthority@gov.mt
Website: http://www.medicinesauthority.gov.mt
Adress: Sir Temi Żammit Buildings, Malta Life Sciences Park
Postcode* SĠN 3000 Town* San Ġwann
MaltaL-Awtorità Maltija tat-Turiżmu, Malta Tourism AuthorityMTA - Malta Tourism AuthorityDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +356 21224444
Email: info@visitmalta.com
Website: http://www.visitmalta.com
Adress: Auberge D'Italie, Merchants Street
VLT 1170 Valletta
MaltaAwtorita' ta' Malta dwar il-Komunikazzjoni, Malta Communications AuthorityMalta Communications AuthorityDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +356 21336840
Email: mimic@mca.org.mt
Website: http://www.mca.org.mt
Adress: Valletta Waterfront, Xatt ta' Pinto
FRN 1913 Floriana
MaltaOffice of the Information and Data Protection CommissionerSA Malta (Office of the Information and Data Protection Commissioner)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +356 2328 7100
Email: idpc.edpb-imi@idpc.org.mt
Website: https://idpc.org.mt
Adress: Airways House, High Street
SLM 1549 Sliema
NetherlandsInspectie Gezondheidszorg en Jeugd (IGJ) - (voorheen Inspectie voor de Gezondheidszorg (IGZ))Health Care InspectorateDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +31 88 1205000
Email: meldpunt@igj.nl
Website: http://www.igj.nl
Adress: Postbus 2518
6401 DA Heerlen
NetherlandsInspectie Leefomgeving en Transport (ILT)Inspectorate for Environment and Transport (ILT/Rail and Road Transport)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +31 88 489 00 00
Email: passenger-rights@ilent.nl
Website: http://www.ilent.nl
Adress: Postbus 16191
2500 BD Den Haag
NetherlandsNederlandse Voedsel- en Warenautoriteit (NVWA)Netherlands Food and Consumer Product Safety Authority (NVWA)  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: 0031882232233
Email: dtalert@nvwa.nl
Website: https://NVWA.nl
Adress: Catharijnesingel 59
3511GG Utrecht
NetherlandsStichting Autoriteit Financiële MarktenNetherlands Authority for the Financial MarketsDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +31 20 797 2000
Email: signalen@afm.nl
Website: https://www.afm.nl
Adress: Postbus 11723
1001GS Amsterdam
NetherlandsEuropees Consumenten Centrum (Nederland)European Consumer Centre (ECC Netherlands)
Telephone: +31 30 232 6440
Email: info@eccnederland.nl
Website: https://www.eccnederland.nl
Adress: Moreelsepark 1
3511EP Utrecht
PortugalAutoridade de Segurança Alimentar e EconómicaFood and Economic Safety AuthorityDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRTelephone: +351 21 798 36 00
Email: correio.asae@asae.pt
Website: http://www.asae.pt
Adress: Rua Rodrigo da Fonseca, nº 73
1269 - 274 Lisboa
PortugalERSAR - Entidade Reguladora dos Serviços de Águas e ResíduosERSAR - The Water and Waste Services Regulation AuthorityDirective 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +351 210 052 200
Email: geral@ersar.pt
Website: http://www.ersar.pt
Adress: Centro Empresarial Torres de Lisboa - Rua Tomás da Fonseca, Torre G – 8º
1600-209 Lisboa
PortugalACOP – Associação de Consumidores de PortugalPortuguese Consumers Association  
Telephone: +351 239 404 733
Email: acopgeral@sapo.pt
Website: https://www.acop.com.pt
Adress: Rua do Brasil, 4
3030-775 Coimbra
PortugalICP - Autoridade Nacional de Comunicações (ICP-ANACOM)ANACOM - National Communications AuthorityDirective 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):Telephone: +351 217211000
Email: info@anacom.pt
Website: http://www.anacom.pt
Adress: Av. José Malhoa, 12
1099 - 017 Lisboa
PortugalInspecção-Geral das Actividades Culturais (IGAC)IGAC - General Inspectorate of Cultural ActivitiesDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Telephone: +351 213212500
Email: igacgeral@igac.pt
Website: http://www.igac.pt
Adress: Praça dos Restauradores, Palácio Foz, Apartado 2616
1116-802 Lisboa
PortugalINFARMED - Autoridade Nacional do Medicamento e Produtos de SaúdeNFRAMED -  National Authority of Medicines and Health ProductsDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +351 217987100
Email: infarmed@infarmed.pt
Website: http://www.infarmed.pt
Adress: Avenida do Brasil, n.º 53
1749-004 Lisboa
PortugalBanco de PortugalBank of PortugalDirective 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +351 21 313 00 00
Email: info@bportugal.pt
Website: http://www.bportugal.pt/
Adress: Rua do Comércio, 148
1100-150 Lisboa
PortugalAutoridade de Supervisão de Seguros e Fundos de Pensões (ASF)Supervisiory Authority for Insurance and Pension Funds (ASF)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Telephone: +351 217 903 100
Email: asf@asf.com.pt
Website: http://www.asf.com.pt
Adress: Av. da República, n.º 76
1600-205 Lisboa Lisboa
PortugalComissão Nacional de Protecção de Dados (CNPD)SA Portugal (National Commission for Data Protection (CNPD))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +351 21 392 84 00
Email: imi@cnpd.pt
Website: https://www.cnpd.pt
Adress: Av. D. Carlos I, 134 - 1.º
1200-651 LISBOA
PortugalProcuradoria-Geral da RepúblicaProsecutor General´s Office  Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +351 213 975 255
Email: correio@pgr.pt
Website: http://www.ministeriopublico.pt
Adress: Rua da Escola Politécnica, nº 140
1269-269  Lisboa
PortugalEntidade Reguladora dos Serviços EnergéticosEnergy Services Regulatory Authority  Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Telephone: +351 213 033 200
Email: erse@erse.pt
Website: http://www.erse.pt
Adress: Rua Dom Cristóvão da Gama, n.º 1 – 3.º
1400-113 Lisboa
PortugalERC – Entidade Reguladora para a Comunicação SocialRegulatory Authority for the Media  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +351 210 107 000
Email: info@erc.pt
Website: http://www.erc.pt
Adress: Avenida 24 de julho, nº58
1200-869 Lisboa
PortugalComissão do Mercado de Valores Mobiliários - CMVMPortuguese Securities Market Commission  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +351 21 317 70 00
Email: cmvm@cmvm.pt
Website: https://www.cmvm.pt/pt/Pages/home.aspx
Adress: Rua Laura Alves, 4
1050-138 Lisboa
PortugalAutoridade da Mobilidade e dos TransportesMobility and Transport AuthorityDirective 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +351 211 025 800
Email: geral@amt-autoridade.pt
Website: http://www.amt-autoridade.pt/
Adress: Rua de Santa Apolónia,
1100-468 Lisboa
PortugalDECO – Associação Portuguesa para a Defesa do ConsumidorDECO – Portuguese Association for Consumer Protection  
Telephone: +351 213710213
Email: decolx@deco.pt
Website: http://www.deco.pt
Adress: Rua Artilharia Um, nº 79 4º
1269-160 Lisboa
PortugalAutoridade Nacional da Aviação CivilPortuguese Civil Aviation Authority (CAA)  Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +351 21 284 22 26
Email: secretariadopca@anac.pt
Website: https://www.anac.pt
Adress: Rua B, Edifício 4 - Aeroporto Humberto Delgado
1749-034 Lisboa
PortugalCentro Europeu do Consumidor PortugalEuropean Consumer Centre (ECC Portugal)
Telephone: +351 21 3564750
Email: euroconsumo@dg.consumidor.pt
Website: https://cec.consumidor.pt/
Adress: Praça Duque de Saldanha, 31-1º
1069-013 Lisboa
PortugalACSET – Associação de Consumidores de SetúbalSetúbal Consumer Association  
Telephone: ( + 351 ) 265 509 100
Email: associacao.consumidores.setubal@gmail.com
Website: https://www.facebook.com/acsetsetubal/
Adress: Deputado Joaquim Brandão 13 – 1º
2900-422 Setúbal
PortugalIus OmnibusIus Omnibus consumer association  
Telephone: +351 91 977 799
Email: associacao.ius.omnibus@gmail.com
Website: https://iusomnibus.eu/pt/
Adress: Avenida 24 de Julho – Second Home - Mercado da Ribeira
1200-479 Lisboa
PortugalACP - Automóvel Club de PortugalAutomobile Club of Portugal (ACP)  
Telephone: 808 22 22 22
Email: apoio.socio@acp.pt
Website: https://www.acp.pt
Adress: Rua Rosa Araújo, n.º 24-26
1250-195 Lisboa
RomaniaInspectoratul General al Poliției Române - Direcția de Investigare a Criminalității EconomiceGeneral Inspectorate of the Romanian Police - Directorate for Investigating Economic Crime (DICE)  Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Telephone: +40212082525
Email: economic@politiaromana.ro
Website: https://www.politiaromana.ro/en
Adress: Mihai Voda 6
050041 Bucuresti
RomaniaAutoritatea de Siguranta Feroviara Romana (ASFR) - Regulament (UE) 2021/782 (drepturile si obligatiile calatorilor din transportul feroviar)Romanian Railway Authority (AFER) – Passenger Rights Supervision ServiceLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsTelephone: +4021.307.68.52
Email: passengersrights@afer.ro
Website: http://www.afer.ro/asfr/documents/asfr.html
Adress: Calea Grivitei nr. 393
010719 Bucuresti
RomaniaAutoritatea Nationala pentru Administrare si Reglementare in Comunicatii (ANCOM)National Authority for Management and Regulation in Comunications in Romania (ANCOM)  Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Telephone: +40 372845400
Email: ancom@ancom.ro
Website: https://www.ancom.ro/en/
Adress: Strada Delea Nouă nr.2
030925 Bucuresti
RomaniaConsiliul Național al Audiovizualului (CNA)National Audiovisual Council of Romania (CNA)  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +40 213055356
Email: cna@cna.ro
Website: http://www.cna.ro/-English-.html
Adress: Bd. Libertății nr. 14
050706 Bucuresti
RomaniaAgenția Națională a Medicamentului și a Dispozitivelor Medicale din România (ANMDMR)National Agency for Medicines and Medical Devices of Romania (ANMDMR)  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +4021.317.11.00
Email: petitii@anm.ro
Website: https://www.anm.ro/en/
Adress: Aviator Maior Ștefan Sănătescu 48
011478 Bucuresti
RomaniaInspectoratul de Stat pentru Controlul în Transportul Rutier (I.S.C.T.R)State Inspectorate for Road Transport Control (I.S.C.T.R.)  Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +4021.313.63.20
Email: relatii-publice@isctr-mt.ro
Website: http://www.isctr-mt.ro/
Adress: B-dul Dinicu Golescu 38
010873 Bucuresti
RomaniaMinisterul Economiei, Antreprenoriatului si TurismuluiMinistry of EconomyDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +40 212025123
Email: petitii@economie.gov.ro
Website: http://www.economie.gov.ro/
Adress: Calea Victoriei nr. 152
010096 Bucuresti
RomaniaMinisterul Transporturilor si InfrastructuriiMinistry of Transport and InfrastructureLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +40 21 313 99 54
Email: IMI@mt.ro
Website: http://www.mt.gov.ro/web14/
Adress: Bd Dinicu Golescu nr. 38
010873 Bucuresti
RomaniaAgenţia Naţională pentru Plăţi şi Inspecţie Socială (ANPIS)National Agency for Payment and Social Inspection - Competent authority giving accreditation to organisers of professional adult trainingDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayTelephone: +40213.136.047
Email: secretariat@mmanpis.ro
Website: http://www.mmanpis.ro
Adress: Bld. General Gheorghe Magheru 7
010322 Bucuresti
RomaniaAutoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter PersonalSA Romania (National Supervisory Authority For Personal Data Processing)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +40 31 805 9211
Email: anspdcp@dataprotection.ro
Website: http://www.dataprotection.ro
Adress: 28-30 BD. GHEORGHE MAGHERU
010336 BUCHAREST
SlovakiaŠtátny ústav pre kontrolu liečivState Institute for Drug Control (SUKL)Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +421 2 50 70 11 11
Email: sukl@sukl.sk
Website: https://www.sukl.sk
Adress: Kvetná 11
825 08 Bratislava
SlovakiaEurópske spotrebiteľské centrum v Slovenskej republikeEuropean Consumer Centre (ECC Slovakia)
Telephone: +421 905 528 477
Email: ECCNET-SK@ec.europa.eu
Website: https://esc-sr.sk/
Adress: Mlynské Nivy 44/a
82715 Bratislava
SlovakiaSlovenská obchodná inšpekciaSlovak Trade InspectionDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +421 2 58272 -123, -159
Email: imi@soi.sk
Website: http://www.soi.sk
Adress: Bajkalská 21/A
827 99 Bratislava 27
SlovakiaÚrad pre reguláciu sieťových odvetvíRegulatory Office for Network IndustriesDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +421 2 581 004 11
Email: info@urso.gov.sk
Website: https://www.urso.gov.sk
Adress: Bajkalská 27
820 07 Bratislava 27
SlovakiaÚrad verejného zdravotníctva SRPublic Health Authority of the Slovak RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Telephone: +421 2 49284111
Email: uvzsr@uvzsr.sk
Website: http://www.uvzsr.sk
Adress: Trnavská cesta 52
826 45 Bratislava
SlovakiaŠtátna veterinárna a potravinová správa SRState Veterinary and Food Administration of the Slovak RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Telephone: +421 2 602 57 212
Email: sekretariatUR@svps.sk
Website: http://www.svps.sk
Adress: Botanická č. 17
842 13 Bratislava
SlovakiaRada pre vysielanie a retransmisiuCouncil for Broadcasting and RetransmissionDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +421 2 20 90 65 00
Email: office@rvr.sk
Website: http://rvr.sk
Adress: Palisády 36
81106 Bratislava
SlovakiaNárodná banka SlovenskaNational Bank of SlovakiaDirective 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Telephone: +421 2 5787 1111
Email: cpc@nbs.sk
Website: https://www.nbs.sk/en/home
Adress: Imricha Karvaša 1
81325 Bratislava
SlovakiaÚrad pre reguláciu elektronických komunikácií a poštových služiebRegulatory Authority for Electronic Communications and Postal ServicesDirective 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRTelephone: +421 2 57 881 111
Email: podnety@teleoff.gov.sk
Website: https://www.teleoff.gov.sk/
Adress: Továrenská 7
828 55 Bratislava
SlovakiaÚstav štátnej kontroly veterinárnych biopreparátov a liečivInstitute for State Control of Veterinary Biologicals and Medicines, SlovakiaDirective 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +421 37 65 15 5067
Email: uskvbl@uskvbl.sk
Website: http://www.uskvbl.sk/
Adress: Biovetská 34
949 01 Nitra
SloveniaBanka SlovenijeBank of SloveniaDirective 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +386 1 471 9000
Email: OK-Vlozisce@bses.bsi.si
Website: http://www.bsi.si
Adress: Slovenska 35
1505 Ljubljana
SloveniaTržni inšpektorat Republike SlovenijeMarket InspectorateDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +386 1 280 8700
Email: gp.tirs@gov.si
Website: http://www.ti.gov.si
Adress: Dunajska cesta 160
1000 Ljubljana
SloveniaJavna agencija Republike Slovenije za zdravila in medicinske pripomočke (JAZMP)Agency for Medicinal Products and Medical Devices of the Republic of Slovenia (JAZMP)Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +386 8 2000 500
Email: info@jazmp.si
Website: https://www.jazmp.si/o-nas/
Adress: Slovenčeva ulica 22
1000 Ljubljana
SloveniaUprava Republike Slovenije za pomorstvo (URSP)Slovenian Maritime Administration (URSP)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayTelephone: +386 5 663 21 00
Email: ursp.box@gov.si
Website: https://www.gov.si/
Adress: Ukmarjev trg 2
6000 Koper
SloveniaJavna agencija za civilno letalstvoCivil Aviation Agency (CAA) SloveniaLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsTelephone: +386 1 244 66 01
Email: info@caa.si
Website: https://www.caa.si/
Adress: Kotnikova 19A
1000 Ljubljana
SloveniaAgencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)Agency for communication networks and services of the Republic Slovenia (AKOS)Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesTelephone: +386 1 583 63 00
Email: info.box@akos-rs.si
Website: https://www.akos-rs.si/akos
Adress: Stegne 7
1000  Ljubljana
SloveniaInšpektorat Republike Slovenije za infrastrukturoInfrastructure Inspectorate of the Republic of Slovenia  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +386 1 420 44 88
Email: gp.irsi@gov.si
Website: https://www.gov.si/drzavni-organi/
Adress: Vožarski pot 12
1000 Ljubljana
SloveniaZavod PIP - Pravni in informacijski center MariborZavod PIP - Legal advice and information center Maribor  
Telephone: +386 2 234 21 46
Email: pip@zavodpip.si
Website: https://www.zavodpip.si/
Adress: Gosposvetska cesta 86
2000 Maribor
SloveniaTrgovinska zbornica SlovenijeSlovenian chamber of commerce  
Telephone: +386 1 5898 213
Email: tajnistvo@tzslo.si
Website: http://www.tzslo.si
Adress: Dimičeva ulica 13
1000 Ljubljana
SloveniaEvropski potrošniški center SlovenijaEuropean Consumer Centre (ECC Slovenia)
Telephone: 00386 1 400 3757
Email: epc.mgts@gov.si
Website: https://www.epc.si/pages/si/domov.php
Adress: Kotnikova ulica 5
1000 Ljubljana
SloveniaZveza potrošnikov SlovenijeSlovene Consumers' Association  
Telephone: +386 1 474 06 00
Email: Zps@zps.si
Website: http://www.zps.si
Adress: Tržaška cesta 2
1000 Ljubljana
SloveniaInšpektorat Republike Slovenije za kmetijstvo, gozdarstvo, lovstvo in ribištvo (IRSKGLR)Inspectorate of Republic Slovenia for agriculture, forestry, hunting and fisheries (IRSKGLR)Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Telephone: +386 1 434 5700
Email: irskglr.mkgp@gov.si
Website: https://www.gov.si/drzavni-organi/
Adress: Dunajska 58
1000  Ljubljana
SpainGobierno de Aragón. Dirección General de Protección de Consumidores y Usuarios.
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR

Telephone: +34 976712244
Email: consumo@aragon.es
Website: https://www.aragon.es/-/consumo-1
Adress: Edificio de Plaza del Pilar,

3 Edificios B/C, Plaza del Pilar 3, Planta 1
50003 Zaragoza

SpainGobierno de Navarra. Dirección del Servicio de Ordenación y Fomento del Turismo y del Comercio
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 848 42 77 55
Email: manuel.bermejo.garde@navarra.es
Website: https://www.turismo.navarra.es
Adress: C/Navarrería 39
31001 Pamplona-Iruña
SpainMinisterio de Transportes, movilidad y Agenda Urbana. Dirección General de Transporte Terrestre. (Subdirección General de Inspección)Ministry of Transports, Mobility and Urban Agenda - Directorate General for Ground Transport (General Directorate of Inspection)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 915978043
Email: dirgtt@fomento.es
Website: https://www.fomento.gob.es/transporte_terrestre
Adress: C/ Paseo de la Castellana, 67
28071 Madrid
SpainCiudad Autónoma de Ceuta. Consejería de Sanidad, Servicios Sociales e Igualdad. Servicio de Consumo
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 956515604
Email: serviciossociales@ceuta.es
Website:
Adress: Pza de la Constitución Acceso 1 A
51001 Ceuta
SpainXunta de Galicia. Dirección General de Movilidad.
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 981 544581
Email: mobilidade.cim@xunta.gal
Website: https://infraestruturasemobilidade.xunta.gal
Adress: Edificio Administrativo San Caetano, s/n
15707 Santiago de Compostela
SpainInstituto de Consumo de Extremadura (INCOEX)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 924004700
Email: controlmercadoincoex@salud-juntaex.es
Website: https://saludextremadura.ses.es/incoex/
Adress: Calle Adriano, 4, 1ª planta
06800 Mérida
SpainComisión Nacional del Mercado de Valores (CNMV)National Securities / Stock Market Commission (CNMV) - Competent body for the supervision and inspection of the securities markets.
Telephone: +34 91 585 15 10
Email: ServicioJuridico@cnmv.es
Website: https://www.cnmv.es
Adress: Calle Edison nº 4
28006 Madrid
SpainGobierno de Navarra. Dirección de Servicio de Consumo y Arbitraje (Kontsumo eta Arbitraje Zerbitzuko Zuzendari)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 848427739
Email: infoconsumo@navarra.es
Website: http://www.navarra.es/
Adress: Amaya, 2A
31002 Pamplona
SpainXunta de Galicia. Instituto Gallego del Consumo y de la  Competencia (IGCC)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 981 545 389
Email: igc.produtos@xunta.gal
Website: https://consumo.xunta.gal/es
Adress: Avda. Gonzalo  Torrente Ballester 1-5 bajo
15707 Santiago de Compostela
SpainCentro Europeo del Consumidor en EspañaEuropean Consumer Centre (ECC Spain)
Telephone: +34 9108224420
Email: cec@consumo.gob.es
Website: https://cec.consumo.gob.es
Adress: Príncipe de Vergara 54
28006 Madrid
SpainAsociación de Consumidores y Usuarios en Acción - FACUAAssociation of Consumers and Users in Action - FACUA
Telephone: +34 661279323
Email: facua@facua.org
Website: https://facua.org
Adress: C/Bécquer 25B
41002 Sevilla
SpainAsociación de Usuarios de la Comunicación - AUC (ACU)Association of Communications Users - AUC (ACU)
Telephone: +34 915016773
Email: auc@auc.es
Website: https://www.auc.es
Adress: Ibiza,72-6º B
28009 Madrid
SpainConfederación, de ámbito estatal, de Consumidores y Usuarios (CECU)State Confederation of Consumers and Users (CECU)
Telephone: +34 913641384
Email: cecu@cecu.es
Website: http://www.cecu.es
Adress: C/ Mayor, nº 45, piso 2º
28013   Madrid
SpainOrganización de Consumidores y Usuarios - OCUConsumers and Users Organisation (OCU)
Telephone: +34 917226061
Email: ocu_market@ocu.org
Website: https://www.ocu.org
Adress: Albarracín, 21
28037 Madrid
SpainComunidad Autónoma de la Región de Murcia. Dirección General de Comercio, Consumo y ArtesaníaGeneral Directorate of Commerce, Consumers and Crafts (autonomous community of the Region of Murcia)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 981753869
Email: inspeccionconsumo@carm.es
Website: https://www.carm.es/
Adress: Ronda de Levante 11, 3 Planta.
30071 Murcia
SpainPrincipado de Asturias. Vice consejería de TurismoRegional competent authority for tourism and the regulation of tourism companies and tourist activities (autonomous community of the Principality of Asturias)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 98510771
Email: turismo@asturias.org
Website:
Adress: C/ Eduardo Herrera "Herrerita" s/n. 1ª Planta
33006 Oviedo
SpainGeneralitat de Catalunya. Inspecció de Consum de l'Agència Catalana de Consum (autoritat per CPC)Regional competent authority for Consumer Protection Cooperation (CPC) - Consumer Inspection of the Catalan Consumer Agency (autonomous community of Catalonia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 935516666
Email: inspeccioimi.consum@gencat.cat
Website: http://www.consum.cat
Adress: Calle Foc, 57
08038 Barcelona
SpainDirección General de Consumo
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 663 14 28 99
Email: subdireccion.inspeccion@consumo.gob.es
Website:
Adress: Calle Príncipe de Vergara 54
28006 Madrid
SpainAutoridad Competente Regional. Junta de Andalucía. Protección de consumidores en el ámbito de consumo.Regional Competent Authority for consumer protection in the area of consumption - Andalusian Government (Autonomous Community of Andalusia)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 955041089
Email: dg.consumo.csalud@juntadeandalucia.es
Website: https://www.juntadeandalucia.es
Adress: Avenida de la Innovación s/n. Edificio Arena 1
41020 Sevilla
SpainPrincipado de Asturias. Dirección General de Movilidad y Conectividad.Regional competent authority responsible for mobility and connectivity (autonomous community of the Principality of Asturias)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 985105541
Email: movilidad@asturias.org
Website: http://www.asturias.es/
Adress: C/ Trece Rosas, 2 - Planta 3ª Sector derecho
33005 Oviedo
SpainComunidad Autónoma de las Illes Balears. Dirección General de Movilidad y Transporte Terrestre
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 971 17 71 81
Email: directorgeneral@dgmobil.caib.es
Website:
Adress: C/ Eusebi Estada, 28, 1º piso
07004 Palma de Mallorca
SpainPrincipado de Asturias. Agencia de Seguridad Alimentaria, Sanidad Ambiental y Consumo.Regional competent authority responsible for food safety, environmental health and consumers (autonomous community of the Principality of Asturias)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 985106870
Email: asac@asturias.org
Website: http://www.consumoastur.es
Adress: Ciriaco Miguel Vigil nº 9-1ª planta
33005 Oviedo
SpainBanco de EspañaBank of SpainDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +34 91 338 80 18
Email: conducta.entidades@bde.es
Website: https://www.bde.es/bde/es/
Adress: Alcalá 48
28014 Madrid
SpainDepartamento de Medio Ambiente y Turismo. Dirección General de Turismo y Hostelería. Competent authority for tourism agencies and professionals (autonomous community of Aragon)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking

Telephone: +34 976 715838
Email: dgturismo@aragon.es
Website: http://www.aragon.es/
Adress: Dirección General de Turismo y Hostelería.

Gobierno de Aragón.-

Paseo de María Agustín, 36. Edificio Pignatelli.
50004 Zaragoza

SpainGeneralitat. Comunitat Valenciana. Conselleria de Innovación, Industria, Comercio y Turismo. Dirección General de TurismoRegional competent authority for travel agencies, tour operators and guides and other tourism enterprises (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking

Telephone: +34 961209804
Email: labaig_ros@gva.es
Website: http://www.comunitatvalenciana.com
Adress: C/ Castán Tobeñas,77.

Ciudad Administrativa 9 De Octubre-Torre 2
46018 Valencia

SpainGobierno de Canarias. Dirección General de  Comercio y Consumo.Directorate General for Commerce and Consumers (Autonomous Community of the Canary Islands)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR

Telephone: +34 922924741 / +34 922924748
Email: inspeccioncc.consumo@gobiernodecanarias.org
Website: https://www.gobiernodecanarias.org/consumo
Adress: Avenida Francisco La Roche, nº 35,

Edificio de Usos Múltiples I, planta 8ª
38071  Santa Cruz de Tenerife

SpainAutoridad regional en el Gobierno de Canarias a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de TransportesRegional authority in the Government of the Canary Islands for the purpose of cooperation in the field of consumer protection in the field of transport. Directorate-General for TransportLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport

Telephone: +34 928 11 52 50
Email: dgtranstf.copt@gobiernodecanarias.org
Website: https://www.gobiernodecanarias.org
Adress: C/ Prof. Agustín Millares Carló, 22

Edf. Servicios Múltiples I Planta 11ª 
35071 Las Palmas de Gran Canaria

SpainServicio de Empresas y Actividades Turísticas - Dirección General de Turismo - Consejería de Cultura, Turismo y Deporte - Junta de Castilla y LeónAuthority responsible for Tourism companies and activities (autonomous community of Castile and Leon)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 983411910
Email: antsante@jcyl.es
Website: http://www.jcyl.es
Adress: Paseo de Filipinos,1- Planta 3
47007 Valladolid
SpainDireccion General de Turismo, Comercio y Artesanía (Castilla-La Mancha)Competent authority for travel agencies, tour operators, tourist guides (autonomous community of Castile-La Mancha)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 925267996
Email: dgturismo-artesania@jccm.es
Website: http://www.castillalamancha.es
Adress: Avenida Irlanda, número 14
45071 Toledo
SpainDirección General de Comercio y Consumo. Comunidad de Madrid. General Directorate of Commerce and Consumumption (autonomous community of Madrid)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 91 3105 771
Email: consumo.inspeccion@madrid.org
Website: http://www.madrid.org/
Adress: Ramírez de Prado 5bis. 1 planta
28045 Madrid
SpainAutoridad regional en la Comunidad Autónoma de Cantabria a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y ComunicacionesRegional authority in the Autonomous Community of Cantabria for the purpose of cooperation in the field of consumer protection and in the field of transport. Directorate-General for Transport and CommunicationsLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 942367412
Email: ttesycom@cantabria.es
Website: http://www.cantabria.es
Adress: C/ Cádiz, nº 2, 1º
39002 Santander
SpainAutoridad regional en la Generalitat de Cataluña a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y MovilidadRegional competent authority for Consumer Protection Cooperation (CPC) in the area of transport - Directorate General of Transport and Mobility (autonomous community of Catalonia)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 93 495 80 76
Email: transporte@gencat.cat
Website: http://www.territori.gencat.cat
Adress: Avda./ Josep Tarradellas, 2-6, 5ª planta
08029 Barcelona
SpainGobierno de Cantabria. Dirección General de Comercio y ConsumoRegional competent authority for consumer services (autonomous community of Cantabria)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 942 20 76 75
Email: dgcomercioconsumo@cantabria.es
Website: http://www.dgicc.cantabria.es/
Adress: Albert Einstein, 2 (PCTCAN)
39011 S Santander
SpainGobierno de la Rioja. Dirección General de Salud Pública, Consumo y Cuidados
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 941291200
Email: consumo.control@larioja.org
Website: https://www.larioja.org/
Adress: C/ Vara de Rey, 8
26001 Logroño
SpainAutoridad regional de la Junta de Extremadura para Cooperación en Protección de Consumidores en el ámbito del turismo. Dirección General de Turismo Regional authority in the Regional Government of Extremadura for the purpose of cooperation in the field of consumer protection in the field of tourism. Directorate-General for Tourism Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 91 585 15 10
Email: consumo@juntaex.es
Website: http://www.juntaex.es/web/
Adress: Avda de las Comunidades s/n 
06800 Mérida
SpainAutoridad regional competente en la Comunidad Autónoma Región de Murcia a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes Costas y Puertos. Regional competent authority for Consumer Protection Cooperation (CPC) in the field of transport - General Directorate of Coastal and Port Transport (autonomous community of the Region of Murcia)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 968362378
Email: sis.ttes@carm.es
Website: http://www.carm.es
Adress: Pza. de Santoña, 6. 1ª planta
30006 Murcia
SpainGeneralitat. Comunitat Valenciana. Conselleria de Innovación, Industria, Comercio y Turismo. Dirección General de Comercio, Artesanía y Consumo. Regional competent authority for consumer services (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR

Telephone: +34 961209467
Email: rosell_ber@gva.es
Website: http://www.indi.gva.es/web/consumo
Adress: C/ Castán Tobeñas,77.

Ciudad Administrativa 9 De Octubre. Torre 2, Planta 6
46018 Valencia

SpainTurismo, autoridad competente en el País VascoRegional competent authority for tourism (Basque Country)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Telephone: +34 945019927
Email: secretaria.turismo@euskadi.eus
Website: https://www.euskadi.eus/
Adress: Donosti 1
01010 Vitoria-Gasteiz
SpainGobierno Vasco - Instituto Vasco de Consumo - Kontsumobide
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 945062140
Email: kontsumobide@kontsumobide.eus
Website: http://www.kontsumobide.euskadi.eus
Adress: Avda. de Santiago, 11
01002 Vitoria-Gasteiz
SpainAgencia Española de Medicamentos y Productos Sanitarios (AEMPS)Spanish Agency of Medecines and Health Care Products (AEMPS)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +34 918225201 / +34 918225202
Email: sgicm@aemps.es
Website: https://www.aemps.gob.es/
Adress: Calle Campezo 1, Edificio 8.
28022 Madrid
SpainAutoridad competente regional en el Gobierno de Navarra a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas e Infraestructuras Regional authority in the Government of Navarra for the purpose of cooperation in the field of consumer protection in the field of transport. Directorate-General for Public Works and Infrastructure Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 848 42 74 16
Email: obras.publicas@navarra.es
Website: http://www.cfnavarra.es/obraspublicas/
Adress: C/ Alhóndiga,1, 2ª planta.
31002 Pamplona
SpainAutoridad Competente en la Comunidad Autónoma de la Rioja a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas y Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 941 29 12 89
Email: servicio.transportes@larioja.org
Website: https://web.larioja.org/
Adress: C/ Marqués de Murrieta,76
26071 Logroño
SpainJunta de Andalucía. Dirección General de Calidad, Innovación y Fomento del Turismo.Regional Competent Authority for consumer protection in the area of tourism - Andalusian Government (Autonomous Community of Andalusia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 681206078
Email: guiasturismo.ctcd@juntadeandalucia.es
Website:
Adress: Plaza Nueva, 4 2ª planta
41071 Sevilla
SpainAgencia Estatal de Seguridad Aérea (AESA)State Air Safety Agency (AESA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights

Telephone: +34 91 396 84 96 /

+34 91 3968078-81 /

+34  91 396 85 93
Email: gabinete.aesa@seguridadaerea.es
Website: https://www.seguridadaerea.gob.es/
Adress:  Av. General Perón 40, portal B, 1ª planta, Madrid
28020 Madrid

SpainGovern de les Illes Balears. Dirección General de Turismo
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 971 17 66 00
Email: ordenacioturistica@dgoturis.caib.es
Website: http://www.caib.es/
Adress:  C/ de Montenegro, 5
07012 Palma de Mallorca
SpainAutoridad competente regional de la Junta de Andalucía a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Movilidad
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 955 92 68 00
Email: informacion@juntadeandalucia.es
Website:
Adress: Avda. Diego Martínez Barrio, nº 10
41071 Sevilla
SpainAutoridad regional competente a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte de la Junta de Castilla y León. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport

Telephone: +34 983419479
Email: area.dg.transportes@jcyl.es
Website: https://www.jcyl.es
Adress: C/ Rigoberto Cortejoso, 14.

Planta 1ª Despacho 166. Edificio de Medio Ambiente 
47014 Valladolid

SpainGovern de les Illes Balears. Conselleria de Salut i Consum. Direcció General de Consum. Regional competent authority for consumer services (autonomous community of the Balearic Islands)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 971784996
Email: inspeccio@dgconsum.caib.es
Website: http://www.caib.es/govern/
Adress: Carrer de Jesús, 38 A
07010 Palma
SpainDirección General de Transportes y Movilidad. Junta de Comunidades de Castilla La ManchaRegional competent authority for transport (autonomous community of Castile-La Mancha)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 925267866
Email: dgtransportes.fomento@jccm.es
Website: http://www.castillalamancha.es
Adress: Paseo Cristo de la Vega s/n
45071 Toledo
SpainComunidad Autónoma de Madrid. Dirección General de TurismoGeneral Directorate of Commerce and Consumption (autonomous community of Madrid)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 917206700
Email: destinos.turisticos@madrid.org
Website: https://www.esmadrid.com/
Adress: C/ Alcalá 26 1ª (entrada por Cedaceros 1)
28014 Madrid
SpainJunta de Castilla y León. Dirección General de  Comercio y Consumo.
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 983 324 392
Email: comercioyconsumo@jcyl.es
Website: https://consumo.jcyl.es
Adress: C/ Jacinto Benavente, 2.
47195 Arroyo de la Encomienda (Valladolid)
SpainAutoridad competente regional del Gobierno de Extremadura a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 924 33 23 15
Email: transporte@juntaex.es
Website:
Adress: Avda. de las Comunidades s/n.
06800 Mérida (Badajoz)
SpainAutoridad regional en la Comunidad Autónoma de Madrid a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y MovilidadRegional competent authority for consumer protection cooperation in area of transport - General Directorate of Transport and Mobility (autonomous community of Madrid)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportTelephone: +34 91 580 29 05
Email: transportes.dgt@madrid.org
Website:
Adress: C/ Orense, 60
28020 Madrid
SpainGeneralitat. Comunitat Valenciana. Conselleria de Medio Ambiente, Agua, Infraestructuras y Territorio. Dirección General de Transportes y LogísticaRegional competent authority for land transport (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport

Telephone: +34 961208475
Email: serres_sus@gva.es
Website: http://politicaterritorial.gva.es/es/conselleria
Adress: C/ Castán Tobeñas,77.

Ciudad Administrativa 9 De Octubre - Torre 1
46018 Valencia

SpainDirección General de Agenda 2030 y Consumo (Comunidad Autónoma de Castilla-La Mancha)Regional competent authority for consumer services (autonomous community of Castile-La Mancha)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 925267800
Email: dg2030yconsumo@jccm.es
Website: http://www.jccm.es
Adress: C/ Río Estenilla, s/n
45071 Toledo
SpainDirección General de Ordenación  y Promoción Turística - Gobierno de CanariasDirectorate General for Tourism Development and Promotion (Autonomous Community of Canary Islands)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking

Telephone: +34 928 45 58 19
Email: amedpen@gobiernodecanarias.org
Website: https://www.gobiernodecanarias.org/turic/
Adress: C/ León y Castillo 200.

Edificio Servicios Mútltiples III. 5ª Planta.

35071 Las Palmas de Gran Canaria

SpainCiudad Autónoma de Melilla. Dirección General de Salud Pública y Consumo
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRTelephone: +34 952 97 62 51
Email: consumo@melilla.es
Website: http://www.melilla.es/melillaPortal/
Adress: Ctra. Alfonso XIII, 52-54 
52005 Melilla
SpainSecretaría de Estado de Telecomunicaciones e Infraestructuras Digitales. Ministerio de Asuntos Económicos y Transformación DigitalState Secretariat of Telecommunications and Digital Infrastructures - Ministry of Economic Affairs and Digital TransformationDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Telephone: +34 91 258 28 52
Email: contact@economia.gob.es
Website: https://www.mineco.gob.es/
Adress: Poeta Joan Maragall, 41
28071 Madrid
SpainXunta de Galicia. Agencia de Turismo de GaliciaRegional competent authority for the promotion, management and services in the area of tourism (Autonomous Community of Galicia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 981 546 351
Email: secretaria.turismo@xunta.es
Website: http://turismo.xunta.es/
Adress: Carretera Santiago - Noia km 3. A Barcia
15897 Santiago de Compostela- A Coruña
SpainDirección General de Turismo. Consejería de Cultura, Turismo y DeporteCompetent authority for the recognition of professional qualifications of tourist guides (Autonomous Community of Cantabria)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 942 20 82 94 
Email: garcia_cm@cantabria.es
Website: https://www.cantabria.es/
Adress: C/ Albert Einstein, 4
39011 Santander
SpainSubdirección General para la Sociedad Digital (Secretaría de Estado de Digitalización e Inteligencia Artificial. Ministerio de Asuntos Económicos y Transformación Digital)General Subdirectorate of Information Society Services (State Secretariat for Telecommunications and the Information Society - Ministry of Industry, Energy and Tourism)Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Telephone: +34 913463368
Email: sgsd@economia.gob.es
Website: http://www.lssi.es
Adress: c/ Poeta Joan Maragall, 41
28020 Madrid
SpainComunidad Autónoma de la Región de Murcia. Dirección General del Instituto de Turismo de la Región de Murcia (ITREM)Tourism Institute - Directorate general (ITREM)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone:  +34 968 357761 / +34 968 277716
Email: comunicacion@murciaturistica.es
Website: https://www.itrem.es/itrem/inicio
Adress: Avda. Juana Jugan 2.
30006 Murcia
SpainGobierno de la Rioja. Dirección General de Turismo.
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingTelephone: +34 941291100
Email: dg.turismo@larioja.org
Website: http://www.larioja.org/
Adress: Avda Zaragoza 21.
26071 Logroño
SpainAgencia Española de Protección de DatosSA Spain (Spanish Agency for Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Telephone: +34 901 100 099 / +34 91 2663517
Email: IMI@aepd.es
Website: http://www.aepd.es
Adress: Jorge Juan, 6
28001 Madrid
SwedenSvensk HandelSwedish Trade Federation
Telephone: +46 010 47 18 500
Email: info@svenskhandel.se
Website: http://www.svenskhandel.se
Adress: Regeringsgatan 60
103 29 Stockholm
SwedenLäkemedelsverketMedical Products AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Telephone: +46 18 17 46 00
Email: registrator@mpa.se
Website: http://www.lakemedelsverket.se
Adress: Dag Hammaskjölds väg 42
751 03 Uppsala
SwedenSveriges Konsumenter The Swedish Consumers’ Association  
Telephone: +46 86744300
Email: info@sverigeskonsumenter.se
Website: https://www.sverigeskonsumenter.se/
Adress: Hornsgatan 172
10064 Stockholm 
SwedenFinansinspektionenThe Swedish Financial Supervisory Authority  Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Telephone: +46 08-40898000
Email: finansinspektionen@fi.se
Website: http://www.fi.se
Adress: Brunnsgatan 3
103 97 Stockholm
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