Single Liaison Officers
(click here to see the competent authorities or download both table in pdf : SLO and CA)
Competent Authorities:
| Country | Region | Official Name | Informal title (EN) | Legal responsibility | Contact details |
|---|---|---|---|---|---|
| Austria | * National coverage / competence (AT) | Schienen-Control GmbH | Schienen-Control - independent regulator for the railways | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Linke Wienzeile 4/1/6 1060 Wien Email: office@apf.gv.at Website: https://www.schienencontrol.gv.at Telephone: +43 01 5050707 |
| Austria | * National coverage / competence (AT) | Schlichtungsstelle der Rundfunk und Telekom Regulierungs-GmbH (RTR-GmbH) für Telekommunikation | Telecommunications-Conciliation body (RTR) | Adress: Mariahilfer Straße 77-79 1060 Wien Email: rtr@rtr.at Website: https://www.rtr.at/schlichtungsstelle Telephone: 0043 1 58058 0 | |
| Austria | * National coverage / competence (AT) | Bundesarbeitskammer | Austrian Chamber of Labour | Adress: Prinz-Eugen Straße 20-22 1040 Wien Email: gbr@akwien.at Website: Telephone: 01 501651202 | |
| Austria | * National coverage / competence (AT) | Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz - Bereich Konsumentenschutz (SLO) | Federal Ministry of Social Affairs, Health, Care and Consumer Protection - Directorate for Consumer Protection (SLO) | Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Stubenring 1 1010 Wien Email: cpc@sozialministerium.at Website: http://www.sozialministerium.at Telephone: +43 1 711000 |
| Austria | * National coverage / competence (AT) | Fernmeldebüro | Telecommunications Office | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: Radetzkystraße 2 10030 Wien Email: office@fb.gv.at Website: https://fb.gv.at Telephone: +43 01 711 00 654500 |
| Austria | * National coverage / competence (AT) | Energie-Control Austria für die Regulierung der Elektrizitäts- und Erdgaswirtschaft (E-Control) | e-Control - Regulatory authority responsible for establishing and complying with the rules on the Austrian energy market | Adress: Rudolfsplatz 13a 1010 Wien Email: office@e-control.at Website: http://www.e-control.at Telephone: 01 24724 0 | |
| Austria | * National coverage / competence (AT) | Europäisches Verbraucherzentrum Österreich | European Consumer Centre (ECC Austria) | Adress: Mariahilfer Straße 81 1060 Wien Email: info@europakonsument.at Website: https://europakonsument.at Telephone: 01/ 588 77 81 | |
| Austria | * National coverage / competence (AT) | Finanzmarktaufsicht (FMA) | Austrian Financial Market Authority (FMA) | Adress: Otto-Wagner-Platz 5 1090 Wien Email: cpc@fma.gv.at Website: http://www.fma.gv.at Telephone: 01 24959 | |
| Austria | * National coverage / competence (AT) | Bundesamt für Sicherheit im Gesundheitswesen | Austrian Federal Office for Safety in Health Care (BASG) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Traisengasse 5 1200 Wien Email: basg@basg.gv.at Website: http://www.basg.gv.at Telephone: +43 050555 |
| Austria | * National coverage / competence (AT) | Internet Ombudsstelle c/o Österreichisches Institut für angewandte Telekommunikation | Internet Ombudsstelle c/o Austrian Institute for Applied Telecommunication | Adress: Ungargasse 64-66/3/404 1030 Wien Email: kontakt@ombudsstelle.at Website: http://www.ombudsstelle.at Telephone: +43 1 595 211 20 | |
| Austria | * National coverage / competence (AT) | Schutzverband gegen unlauteren Wettbewerb | Austrian Association against Unfair Competition | Adress: Ditscheinergasse 4 1030 Wien Email: office@schutzverband.at Website: http://www.schutzverband.at Telephone: 01-5057893 | |
| Austria | * National coverage / competence (AT) | Bundesamt für Eich- und Vermessungswesen | Federal Office of Metrology and Surveying | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Schiffamtsgasse 1-3 1020 Wien Email: vbk@bev.gv.at Website: https://www.bev.gv.at/ Telephone: +43 01 211 10 0 |
| Austria | * National coverage / competence (AT) | Kommunikationsbehörde Austria (KommAustria) | Austrian Communications Authority (KommAustria) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Mariahilfer Straße 77-79 1060 Wien Email: rtr@rtr.at Website: https://www.rtr.at Telephone: +43 01 58058 0 |
| Austria | * National coverage / competence (AT) | Bundeskartellanwalt | Federal Cartel Prosecutor | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODR | Adress: Schmerlingplatz 11 1016 Wien Email: CPC-Bundeskartellanwalt@justiz.gv.at Website: http://www.justiz.gv.at/bundeskartellanwalt Telephone: +43 01 52152 0 |
| Belgium | * National coverage / competence (BE) | Algemene directie Economische Inspectie - Dienst Internationale Samenwerking (Federale Overheidsdienst Economie, K.M.O., Middenstand en Energie), Directions générale de l'Inspection économique - Service de coopération internationale (Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie), Generaldirektion Wirtschaftsinspektion – Dienst für internationale Zusammenarbeit (föderaler öffentlicher Dienst für Wirtschaft, KMU und Energie) | Directorate General for Enforcement and Mediation - International Cooperation Service (Federal Public Service of Economy, SME and Energy) (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Koning Albert II-laan 16 1000 Brussel Email: Eco.inspec.int@economie.fgov.be Website: http://economie.fgov.be Telephone: +32 2 277 91 50 |
| Belgium | Brussels-Capital Region | Centre Européen des Consommateurs (CEC Belgique), Europees Centrum voor de Consument (ECC België) | European Consumer Centre (ECC Belgium) | Adress: Hollandstraat 13 1060 Brussel Email: info@eccbelgium.be Website: https://www.eccbelgium.be Telephone: +32 2 542 33 46 | |
| Belgium | Brussels-Capital Region | Test Aankoop, Test Achats | "Test Achats" / "Test shopping" (consumer organisation) | Adress: Hollandstraat 13 1060 Brussel Email: test-achats@test-achats.be Website: http://www.test-aankoop.be Telephone: +32 2 542 32 32 | |
| Bulgaria | Комисия за защита на потребителите | Commission for Consumer Protection - (CPC - SLO) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: ул. Врабча 1 1000 София Email: info@kzp.bg Website: https://kzp.bg/ Telephone: +359 2 9330 565 | |
| Bulgaria | Изпълнителна агенция по лекарствата | Bulgarian Drug Agency | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Дамян Груев 8 1303 София Email: bda@bda.bg Website: https://www.bda.bg/bg/ Telephone: +359 28903555 | |
| Bulgaria | Българска народна банка | Bulgarian National Bank | Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: пл. "Княз Александър I" № 1 1000 София Email: press_office@bnbank.org Website: http://www.bnb.bg Telephone: +359 2 91459 | |
| Bulgaria | Изпълнителна агенция "Железопътна администрация" (НОБ) | Railway Administration Executive Agency (NSA) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations | Adress: ул. „Ген. Й. Гурко“ № 5 1000 София Email: kabinet-IAJA@mtitc.government.bg Website: http://www.iaja.government.bg Telephone: +359 2 9409 428 | |
| Bulgaria | Министерство на икономиката | Ministry of Economy and Energy | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Славянска 8 1000 София Email: e-docs@mi.government.bg Website: https://www.mi.government.bg Telephone: +359 9407417 | |
| Bulgaria | Комисия за защита на конкуренцията | Commission on Protection of Competition | Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: бул. "Витоша" № 18 1000 София Email: cpcadmin@cpc.bg Website: http://www.cpc.bg Telephone: +359 2 9356113 | |
| Bulgaria | Изпълнителна агенция “Автомобилна администрация” | Executive Agency "Automobile Administration" | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: ул. “Гурко” №5 1000 София Email: avto_a@rta.government.bg Website: https://rta.government.bg/ Telephone: +359 29308833 | |
| Bulgaria | Министерство на туризма | Ministry of Economy and Energy, "Tourism Policy" Directorate | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s): | Adress: ул."Съборна" 1 1000 София Email: tourism@tourism.government.bg Website: http://www.tourism.government.bg/ Telephone: +359 29046871 | |
| Bulgaria | Главна дирекция ”Гражданска въздухоплавателна администрация” | Directorate General Civil Aviation Administration | Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: ул. "Дякон Игнатий" № 9 1000 София Email: caa@caa.bg Website: http://www.caa.bg Telephone: +359 2 948 80 27 | |
| Croatia | Hrvatska regulatorna agencija za mrežne djelatnosti | Croatian Regulatory Authority for Network Industries | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Roberta Frangeša Mihanovića 9 10 000 Zagreb Email: info@hakom.hr Website: http://www.hakom.hr Telephone: + 385 1 700 7007 | |
| Croatia | Hrvatska agencija za civilno zrakoplovstvo | Croatian Civil Aviation Agency | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: Ulica grada Vukovara 284 100000 Zagrab Email: ccaa@ccaa.hr Website: http://www.ccaa.hr Telephone: 38512369300 | |
| Croatia | Ministarstvo gospodarstva i održivog razvoja (NIMIC - SOLVIT Centre) | Ministry of Economy (NIMIC - SOLVIT Centre) | Adress: Ulica grada Vukovara 78 10000 Zagreb Email: Website: https://gospodarstvo.gov.hr/ Telephone: +385 (0)1 6109 370 | ||
| Croatia | Agencija za elektroničke medije | Agency for Electronic Media | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Jagićeva 31 10 000 Zagreb Email: info@aem.hr Website: http://www.aem.hr Telephone: +385 1 488 2613 | |
| Croatia | Državni inspektorat Republike Hrvatske | State inspectorate (CPC - SLO) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Šubićeva 29 10000 Zagreb Email: pisarnica.dirh@dirh.hr Website: https://dirh.gov.hr/ Telephone: +385 1 2375 344 | |
| Croatia | Ministarstvo mora, prometa i infrastrukture | Ministry of the Sea, Transport and Infrastructure | Adress: Prisavlje 14 10 000 Zagreb Email: europski.poslovi@mmpi.hr Website: Telephone: +385 1 6169 111 | ||
| Cyprus | Υπηρεσία Προστασίας Καταναλωτή (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας) | Consumer Protection Service (Ministry of Energy, Commerce and Industry) (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: 2 Agapinoros Street, IRIS Tower 1421 Nicosia Email: ccps@meci.gov.cy Website: http://www.meci.gov.cy Telephone: +357 22200915 | |
| Cyprus | Υπηρεσία Βιομηχανίας και Τεχνολογίας (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας) | Industry and Technology Service (Ministry of Energy, Commerce and Industry) | Directive 2000/31/EC on electronic commerce, Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: 6-8, Andreas Araouzos 1421 Λευκωσία Email: ltheodorou@meci.gov.cy Website: http://www.mcit.gov.cy Telephone: +357 22867193 | |
| Cyprus | Υφυπουργείο Ναυτιλίας | Shipping Deputy Ministry | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway | Adress: Κυλλήνης - Μέσα γειτονιά 4007 Λεμεσός Email: maritimeadmin@dms.gov.cy Website: http://www.shipping.gov.cy Telephone: +357 25 848100 | |
| Cyprus | Τμήμα Πολιτικής Αεροπορίας - Υπουργείο Συγκοινωνιών και Έργων | Civil Aviation Department - Ministry of Transport, Communications and Works | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: Πινδάρου 27 1429 Λευκωσία Email: director@dca.mcw.gov.cy Website: http://www.mcw.gov.cy/dca Telephone: +357 22404102 | |
| Cyprus | Αρχή Ραδιοτηλεόρασης Κύπρου | Cyprus Ratiotelevision Authority | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: 42 Athalassas Avenue 2012 Nicosia Email: crtauthority@crta.org.cy Website: http://www.crta.org.cy Telephone: +357 22 512468 | |
| Cyprus | Τμήμα Εφόρου Εταιρειών και Διανοητικής Ιδιοκτησίας ( Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας) | Registrar of Companies and Official Receiver (D.R.C.O.R.) (Ministry of Energy, Commerce and Industry) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Γωνία Λεωφόρου Μακαρίου ΙΙΙ και Καρπενησίου, Κτίριο "Ξένιος" 1427 Λευκωσία Email: eterion@drcor.meci.gov.cy Website: http://www.meci.gov.cy/drcor Telephone: +357 22404301 | |
| Cyprus | Γραφείο Επιτρόπου Προστασίας Δεδομένων Προσωπικού Χαρακτήρα | SA Cyprus (Office of the Commissioner for Personal Data Protection) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: 1, Iasonos Str 1082 Nicosia Email: imi@dataprotection.gov.cy Website: http://www.dataprotection.gov.cy Telephone: +357 22 818456 | |
| Cyprus | Συμβούλιο Φαρμακευτικής Κύπρου - (Υπουργείο Υγείας – Κυπριακή Δημοκρατία) | Pharmaceutical Council Cyprus (Ministry of Health – Republic of Cyprus) | Adress: Πολυφήμου 15 2033 Λευκωσία Email: phscentral@phs.moh.gov.cy Website: http://www.moh.gov.cy/phs Telephone: +357 22 608637 | ||
| Cyprus | Ευρωπαϊκό Κέντρο Καταναλωτή Κύπρου (ΕΚΚ Κύπρου) | European Consumer Centre (ECC Cyprus) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: 2, Agapinoros, IRIS COURT 1421 Nicosia Email: ecccyprus@meci.gov.cy Website: http://www.ecccyprus.gov.cy Telephone: +357 22867177 | |
| Czechia | Úřad pro ochranu osobních údajů | SA Czech Republic (Office for Personal Data Protection) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: Pplk. Sochora 27 17000 Prague Email: imi@uoou.cz Website: https://www.uoou.cz Telephone: +420 234 665 235 | |
| Czechia | Český úřad pro zkoušení zbraní a střeliva | Czech Proof House for Firearms and Ammunition | Directive 2005/29/EC on unfair commercial practices, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Jilmová 759/12 130 00 Praha 3 Email: info@cuzzs.cz Website: https://www.cuzzs.cz/cs/ Telephone: +420 284 081 800 | |
| Czechia | Úřad pro civilní letectví | Civil Aviation Authority (CAA) Czech Republic | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: K letišti 1149/23 160 08 Praha Email: podatelna@caa.cz Website: https://www.caa.cz/ Telephone: +420 225 421 111 | |
| Czechia | Státní plavební správa | State Navigation Authority | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway | Adress: Jankovcova 4 170 04 Praha 7 Email: reditelstvi@plavebniurad.cz Website: https://www.plavebniurad.cz/ Telephone: +420 234 637 111 | |
| Czechia | Ústřední kontrolní a zkušební ústav zemědělský | Central Institute for Supervising and Testing in Agriculture | Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Hroznová 2 656 06 Brno Email: podatelna@ukzuz.cz Website: http://eagri.cz/public/web/ukzuz/portal Telephone: +420 543 548 111 | |
| Czechia | Ústav pro státní kontrolu veterinárních biopreparátů a léčiv | Institute for State Control of Veterinary Biologicals and Medicines, Czech Republic | Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Hudcova 56A 621 00 Brno Email: podatelna@uskvbl.cz Website: http://www.uskvbl.cz Telephone: +420 541 518 222 | |
| Czechia | Státní ústav pro kontrolu léčiv | State Institute for Drug Control - Czech Republic | Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Šrobárova 48 100 41 Praha 10 Email: posta@sukl.cz Website: http://www.sukl.cz/ Telephone: +420 272 185 111 | |
| Czechia | Energetický regulační úřad | Energy Regulatory Office | Directive 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Masarykovo náměstí 5 586 01 Jihlava Email: eru@eru.cz Website: http://www.eru.cz Telephone: +420 564 578 666 | |
| Czechia | Státní veterinární správa České republiky | State Veterinary Administration of the Czech Republic | Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s): | Adress: Slezská 7/100 120 56 Praha 2 Email: svscr@svscr.cz Website: http://www.svscr.cz Telephone: +420 227 010 111 | |
| Czechia | Ministerstvo pro místní rozvoj | Ministry for Regional Development - Czech Republic | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s): | Adress: Staroměstské nám. 6 110 15 Praha 1 Email: info@mmr.cz Website: http://www.mmr.cz Telephone: +420 224 861 312 | |
| Czechia | Státní zemědělská a potravinářská inspekce | Food Inspection Authority - Czech Republic | Directive 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s): | Adress: Květná 15 603 00 Brno Email: epodatelna@szpi.gov.cz Website: http://www.szpi.gov.cz Telephone: +420 543 540 111 | |
| Czechia | Česká obchodní inspekce | The Czech Trade Inspection Authority | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Štěpánská 44 110 00 Praha 1 Email: podatelna@coi.cz Website: https://www.coi.cz/ Telephone: +420 296 366 360 | |
| Czechia | Ministerstvo průmyslu a obchodu - odbor živností | Ministry of Industry and Trade - Trade department | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Na Františku 32 110 15 Praha Email: posta@mpo.cz Website: http://www.mpo.cz Telephone: +420 224 852 403 | |
| Czechia | Česká národní banka | Czech National Bank | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Na Příkopě 28 115 03 Praha 1 Email: podatelna@cnb.cz Website: http://www.cnb.cz Telephone: +420 224 411 111 | |
| Czechia | Evropské spotřebitelské centrum | European Consumer Centre (ECC Czech Republic) | Adress: Štěpánská 44 110 00 Praha 1 Email: ECCNET-CZ@ec.europa.eu Website: https://evropskyspotrebitel.cz Telephone: +420 222 703 404 | ||
| Czechia | Český telekomunikační úřad | Czech Telecommunication Office | Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Sokolovská 219 225 02 Praha 9 Email: podatelna@ctu.cz Website: https://www.ctu.cz/ Telephone: +420 224 004 111 | |
| Czechia | Ministerstvo zdravotnictví - odbor ošetřovatelství a nelékařských povolání; orgán sítě CPC | Ministry of Health - Service responsible for nursing professions and other healthcare professions including the recognition of professional qualifications | Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Palackého náměstí 4 128 01 Praha 2 Email: Website: http://www.mzcr.cz Telephone: +420 224 971 111 | |
| Czechia | Ministerstvo průmyslu a obchodu (NIMIC - SOLVIT Centre) | Ministry of Industry and Trade - Legislation Department (NIMIC - SOLVIT Centre) (CPC - SLO) | Adress: Na Františku 32 11015 Praha Email: imi@mpo.cz Website: http://www.mpo.cz Telephone: +420 224 852 977 | ||
| Czechia | Ministerstvo financí ČR | Ministry of Finance | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Letenská 15 118 10 Praha 1 Email: podatelna@mfcr.cz Website: http://www.mfcr.cz/en/ Telephone: +420 257 042 392 | |
| Czechia | Generální ředitelství cel | The Customs Administration | Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Budějovická 7 14000 Praha 4 Email: podatelna@cs.mfcr.cz Website: https://www.celnisprava.cz/cz/Stranky/default.aspx Telephone: +420 261 331 111 | |
| Czechia | Ministerstvo dopravy | Ministry of Transport | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: nábř. Ludvíka Svobody 12 11015 Praha 1 Email: posta@mdcr.cz Website: https://www.mdcr.cz Telephone: +420 225 131 111 | |
| Denmark | Forbrugerombudsmanden | Danish Consumer Ombudsman (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Carl Jacobsens Vej 35 2500 Valby Email: imi@forbrugerombudsmanden.dk Website: https://www.forbrugerombudsmanden.dk Telephone: +45 41 71 51 51 | |
| Denmark | Forbrugerrådet Tænk | Danish Consumer Council | Adress: Fiolstræde 17B 1017 København Email: reception@fbr.dk Website: https://taenk.dk/ Telephone: +45 77417741 | ||
| Denmark | Jernbanenævnet | The Danish Rail Regulatory Body | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations | Adress: Carsten Niebuhrs Gade 43 1577 København Email: info@jernbanenaevnet.dk Website: http://www.jernbanenaevnet.dk Telephone: +45 41780386 | |
| Denmark | Radio- og tv-nævnet | Radio and Television Board - The Board regulates tv and radio in Denmark pursuant to the Danish radio and television law and the AVMS Directive | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Hammerichsgade 14 1611 Københavnn V Email: rtv@slks.dk Website: https://slks.dk/ Telephone: +45 33 95 42 00 | |
| Denmark | Forsikring & Pension | Insurance & Pension Denmark | Adress: Philip Heymans Allé 1 2900 Hellerup Email: fogp@forsikringogpension.dk Website: http://www.forsikringogpension.dk Telephone: +45 41 91 91 91 | ||
| Denmark | Dansk Erhverv | Danish Chamber of Commerge | Adress: Boersen 1217 København Email: info@danskerhverv.dk Website: http://www.danskerhverv.dk Telephone: +45 33746400 | ||
| Denmark | Forbruger Europa | European Consumer Centre (ECC Denmark) | Adress: Carl Jacobsens Vej 35 2500 Valby Email: info@forbrugereuropa.dk Website: https://www.forbrugereuropa.dk/ Telephone: +45 4171 5000 | ||
| Denmark | Søfartsstyrelsen | Danish Maritime Authority | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway | Adress: Caspar Brands Plads 9 4220 Korsør Email: imi@dma.dk Website: https://www.soefartsstyrelsen.dk/ Telephone: +45 72196000 | |
| Denmark | Trafikstyrelsen | Road Safety and Transport Agency | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway | Adress: Carsten Niebuhrs Gade 43 1577 København V Email: info@tbst.dk Website: http://www.tbst.dk Telephone: +45 7221 8800 | |
| Denmark | Finanstilsynet | Danish Financial Supervision Authority | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Århusgade 110 2100 København Ø Email: finanstilsynet@ftnet.dk Website: http://www.finanstilsynet.dk Telephone: +45 33 55 82 82 | |
| Denmark | Lægemiddelstyrelsen | Danish Medicines Agency | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Axel Heides Gade 1 2300 København S Email: dkma@dkma.dk Website: https://laegemiddelstyrelsen.dk/ Telephone: +45 4488 9595 | |
| Denmark | Færdselsstyrelsen | Danish Road Safety Agency | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Sorsigvej 35 6760 Ribe Email: info@fstyr.dk Website: http://www.fstyr.dk Telephone: +45 7221 8899 | |
| Denmark | Ankenævnet for Bus, Tog og Metro | The Appeal Board for Bus, Train and Metro | Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Automatikvej 1 2860 Søborg Email: mail@abtm.dk Website: http://www.abtm.dk Telephone: +45 22 62 65 00 | |
| EU | European Commission - IMI System | European Commission - IMI System | Adress: Rue de Spa, 2 1000 Bruxelles Email: IMI-Helpdesk@ec.europa.eu Website: http://ec.europa.eu/internal_market/imi-net/ Telephone: +32 229 55470 | ||
| EU | Communauté Européenne des Coopératives de Consommateurs - Euro Coop, European Community of Consumer Co-operatives - Euro Coop | European Community of Consumer Co-operatives - Euro Coop | Adress: Rue du Trône 4 1000 Brussels Email: info@eurocoop.coop Website: https://www.eurocoop.coop/ Telephone: +32 022850070 | ||
| EU | Bureau Européen des Unions de Consommateurs (BEUC) , European Consumer Organisation (BEUC), Europäischer Verbraucherverband (BEUC) | European Consumer Organisation (BEUC) | Adress: Rue d'Arlon 80 (Bte 1) B-1040 Brussels Email: consumer-redress@beuc.eu Website: http://www.beuc.eu/ Telephone: +32 2 743 15 90 | ||
| Estonia | Finantsinspektsioon | Financial Supervision Authority | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Sakala 4 15030 Tallinn Email: info@fi.ee Website: https://www.fi.ee/et Telephone: +372 6680500 | |
| Estonia | EL tarbija nõustamiskeskus | European Consumer Centre (ECC Estonia) | Adress: Endla 10a 10142 Tallinn Email: consumer@consumer.ee Website: https://consumer.ee/ Telephone: +372 6201708 | ||
| Estonia | Andmekaitse Inspektsioon | SA Estonia (Data Protection Inspectorate) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: Tatari 39 10134 Tallinn Email: imi@aki.ee Website: http://www.aki.ee Telephone: +372 627 4135 | |
| Estonia | Ravimiamet | State Agency of Medicines | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Nooruse 1 50411 Tartu Email: info@ravimiamet.ee Website: https://www.ravimiamet.ee/ Telephone: +372 7374140 | |
| Estonia | Transpordiamet | Estonian Road Administration | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations | Adress: Valge 4 11413 Tallinn Email: info@transpordiamet.ee Website: https://transpordiamet.ee/ Telephone: +372 620 1200 | |
| Estonia | Tarbijakaitse ja Tehnilise Järelevalve Amet (NIMIC - SOLVIT Centre) | Consumer Protection and Technical Regulatory Authority (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Endla 10a 10122 Tallinn Email: info@ttja.ee Website: https://www.ttja.ee Telephone: +372 6672000 | |
| Finland | Sosiaali- ja terveysalan lupa- ja valvontavirasto Valvira, Tillstånds- och tillsynsverket för social- och hälsovården Valvira | National Supervisory Authority for Welfare and Health (Valvira) | Adress: Ratapihantie 9 520 Helsinki Email: terhikki@valvira.fi Website: http://www.valvira.fi Telephone: +358 295209111 | ||
| Finland | Lääkealan turvallisuus- ja kehittämiskeskus, Säkerhets- och utvecklingscentret för läkemedelsområdet | Finnish Medicine Agency (Fimea) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Microkatu 1 70210 Kuopio Email: kirjaamo@fimea.fi Website: https://www.fimea.fi Telephone: +358 295223602 | |
| Finland | Etelä-Suomen aluehallintovirasto, Regionförvaltningsverket i Södra Finland | State Provincial Office of Southern Finland | Adress: PL 110 521 Helsinki Email: kirjaamo.etela@avi.fi Website: http://www.avi.fi/etela Telephone: +358 29 501 6000 | ||
| Finland | Pohjois-Suomen aluehallintovirasto, Regionförvaltningsverket i Norra Finland | State Provincial Office of Northern Finland | Adress: Linnankatu 3, Oulu, PL 6 13035 AVI Email: kirjaamo.pohjois@avi.fi Website: http://www.avi.fi/pohjois Telephone: +358 295017500 | ||
| Finland | Lapin aluehallintovirasto | State Provincial Office of Lapland | Adress: Valtakatu 2, PL 8002 96101 Rovaniemi Email: kirjaamo.lappi@avi.fi Website: http://www.avi.fi/lappi Telephone: +358 40 846 2170 | ||
| Finland | Lounais-Suomen aluehallintovirasto | State Provincial Office of Southwest Finland | Adress: Itsenäisyyden aukio 2 20801 Turku Email: kirjaamo.lounais@avi.fi Website: http://www.avi.fi/lounais Telephone: +358 504560352 | ||
| Finland | Itä-Suomen aluehallintovirasto | State Provincial Office of Eastern Finland | Adress: Raatihuoneenkatu 5, PL 50 50101 Mikkeli Email: elinkeinot.ita@avi.fi Website: http://www.avi.fi/ita Telephone: +358 295016902 | ||
| Finland | Länsi- ja Sisä-Suomen aluehallintovirasto | State Provincial Office of Western and Inland Finland | Adress: Wolffintie 35, PL 200 65101 Vaasa Email: kirjaamo.lansi@avi.fi Website: http://www.avi.fi/lansi Telephone: +358 295018809 | ||
| Finland | Kilpailu- ja kuluttajavirasto (NIMIC), Konkurrens- och konsumentverket (NIMIC) | Finnish Competition and Consumer Agency (NIMIC) (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Lintulahdenkuja 2, PL 5 531 Helsinki Email: nimic@kkv.fi Website: http://www.kkv.fi Telephone: +358 295053198 | |
| Finland | Finsk handel, Kaupan liitto ry | Finnish Commerce Federation | Adress: Eteläranta 10 131 Helsinki Email: kauppa@kauppa.fi Website: https://kauppa.fi/ Telephone: +358 9 172 850 | ||
| Finland | Euroopan kuluttajakeskus Suomessa, Konsument Europa Finland | European Consumer Centre (ECC Finland) | Adress: Lintulahdenkuja 2 530 Helsinki Email: ekk@kkv.fi Website: https://www.ecc.fi/ Telephone: +358 29 505 3090 | ||
| Finland | Företagarna i Finland rf, Suomen Yrittäjät ry | Federation of Finnish Enterprises | Adress: Mannerheimintie 76 A 250 Helsinki Email: toimisto@yrittajat.fi Website: https://www.yrittajat.fi/ Telephone: +358 9229221 | ||
| Finland | Finansinspektionen, Finanssivalvonta | Financial Supervisory Authority (FIN-FSA) | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Snellmaninkatu 6 100 Helsinki Email: kirjaamo@finanssivalvonta.fi Website: https://www.finanssivalvonta.fi Telephone: +358 918351 | |
| Finland | Liikenne- ja viestintävirasto (Traficom), Transport- och kommunikationsverket (Traficom) | Finnish Transport and Communications Agency (Traficom) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: PL 320 59 Traficom Email: kirjaamo@traficom.fi Website: https://www.traficom.fi Telephone: +358 29 534 5000 | |
| Finland | Konsumentförbundet, Kuluttajaliitto ry | Consumer's Union of Finland | Adress: Ritarikatu 1 170 Helsinki Email: info@kuluttajaliitto.fi Website: https://www.kuluttajaliitto.fi/ Telephone: +358 09 454 2210 | ||
| Finland | Suomen asiakkuusmarkkinointiliitto ry (ASML) | Data & Marketing Association FInland (FIDMA) | Adress: Bulevardi 44 120 Helsinki Email: info@asml.fi Website: https://www.asml.fi/ Telephone: +358 409208777 | ||
| Finland | Elinkeinoelämän keskusliitto EK Ry, Finlands Näringsliv EK | Confederation of Finnish Industries EK | Adress: Eteläranta 10 131 Helsinki Email: ek@ek.fi Website: https://ek.fi/ Telephone: +358 09 42020 | ||
| Finland | Tietosuojavaltuutetun toimisto Dataombudsmannens byrå | SA Finland (Office of the Data Protection Ombudsman) | Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Lintulahdenkuja 4, 4th floor 530 Helsinki Email: tietosuoja@om.fi Website: https://tietosuoja.fi Telephone: +358 29 56 66700 | |
| France | Fédération Française de l’Assurance (FFA) | Adress: 26 Boulevard Haussmann 75311 Paris Email: reglement2394-cpc@ffa-assurance.fr Website: https://www.ffa-assurance.fr/ Telephone: +33 1 42 47 93 10 | |||
| France | Centre Européen des Consommateurs France - Zentrum für Europäischen Verbraucherschutz e.V./Centre Européen de la Consommation | European Consumer Centre (ECC France) | Adress: Bahnhofsplatz 3 77694 Kehl Email: service-juridique@cec-zev.eu Website: https://www.cec-zev.eu/fr/accueil/ Telephone: +49 7851991480 | ||
| France | La Coopération Agricole (Coop de France) - Organisation professionnelle des coopératives agricoles et agroalimentaires françaises | "La Coopération Agricole" (Coop de France) - Professional organisation of French agricultural and agrifood cooperatives | Adress: 43 rue Sedaine 75011 Paris Email: accueil@lacoopagri.coop Website: https://www.lacooperationagricole.coop/fr Telephone: +33 1 44 17 57 00 | ||
| France | Fédération des industries électriques électroniques et de communication (FIEEC) | Adress: 17 rue de l’Amiral Hamelin 75116 Paris Email: contact@fieec.fr Website: https://www.fieec.fr/en/home/ Telephone: +33 1 45 05 72 04 | |||
| France | ANIA (Association Nationale des Industries Alimentaires) | National Association of Food Industries (ANIA) | Adress: 9 boulevard Malesherbes 75008 Paris Email: infos@ania.net Website: https://www.ania.net/ Telephone: +33 1 53 83 86 00 | ||
| France | Fédération des Syndicats Pharmaceutiques de France | Adress: 13 rue Ballu 75009 Paris Email: fspf@fspf.fr Website: http://www.fspf.fr/ Telephone: +33 1 44 53 19 25 | |||
| France | Union Fédération des Consommateurs – Que Choisir (UFC - Que Choisir) | Union Federation of Consumers - "Que Choisir" ("What to Choose" UFC - Que Choisir) | Adress: 233, boulevard Voltaire 75011 Paris Email: quechoisir@quechoisir.org Website: Telephone: +33 1 43 48 55 48 | ||
| France | Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF) | Directorate General for Competition, Consumption and Fraud Prevention (DGCCRF) (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: 59 boulevard Vincent-Auriol 75703 Paris Email: communication@dgccrf.finances.gouv.fr Website: https://www.economie.gouv.fr/dgccrf Telephone: +33 1 44 97 23 89 | |
| France | Federation Nationale Familles de France | National Federation of Families - France | Adress: 28 place Saint Goerge 75009 Paris Email: famillesdefrance13@gmail.com Website: https://www.familles-de-france.org/ Telephone: +33 6 15 54 90 37 | ||
| France | Fédération Nationale des Associations d’Usagers des Transports (FNAUT) | National Federation of Transport Users Associations (FNAUT) | Adress: 32 rue Raymond Losserand 75014 Paris Email: secretariat@fnaut.fr Website: https://www.fnaut.fr/ Telephone: +33 1 43 35 02 83 | ||
| France | CLCV (Consommation, Logement et Cadre de Vie) | Adress: 59, boulevard Exelmans 75016 Paris Email: clcv@clcv.org Website: https://www.clcv.org/ Telephone: +33 1 56 54 32 10 | |||
| France | Association Force Ouvrière de défense des consommateurs (AFOC) | Consumer protection association "Force Ouvrière" (Labor Force) (AFOC) | Adress: 141 avenue du Maine 75014 Paris Email: afoc@afoc.net Website: http://www.afoc.net/ Telephone: +33 1 40 52 85 85 | ||
| Germany | * National coverage / competence (DE) | Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main e.V. | Adress: Landgrafenstraße 24 B 61348 Bad Homburg vor der Höhe Email: mail@wettbewerbszentrale.de Website: http://www.wettbewerbszentrale.de Telephone: + 49 617212150 | ||
| Germany | * National coverage / competence (DE) | Europäisches Verbraucherzentrum Deutschland c/o Zentrum für Europäischen Verbrau-cherschutz e.V. | European Consumer Centre (ECC Germany) | Adress: Bahnhofsplatz 3 77694 Kehl Email: info@cec-zev.eu Website: http://www.evz.de Telephone: +49 7851 99148 0 | |
| Germany | * National coverage / competence (DE) | Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband e.V. (vzbv) | Adress: Rudi-Dutschke-Straße 17 10969 Berlin Email: rechtsdurchsetzung@vzbv.de Website: http://www.vzbv.de Telephone: 4930258000 | ||
| Germany | * National coverage / competence (DE) | Bundesministerium für Umwelt, Naturschutz, nukleare Sicherheit und Verbraucherschutz (CPC - SLO) | Federal Ministry of Justice and Consumer Protection (CPC - SLO) | Adress: Stresemannstraße 128-130 10117 Berlin Email: CPC-SLO-Germany@bmuv.bund.de Website: https://www.bmuv.de/ Telephone: +49 30 18 3050 | |
| Germany | * National coverage / competence (DE) | Eisenbahn-Bundesamt | Federal Railway Authority - German National Safety Authority (NSA) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Heinemannstraße 6 53175 Bonn Email: Ref54@eba.bund.de Website: http://www.eba.bund.de/DE/Home/home_node.html Telephone: +49 228 9826 0 |
| Germany | * National coverage / competence (DE) | Bundesamt für Justiz | Federal Office of Justice | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODR | Adress: Adenauerallee 99-103 53113 Bonn Email: poststelle@bfj.bund.de Website: http://www.bundesjustizamt.de Telephone: +49 22899 410 40 |
| Germany | * National coverage / competence (DE) | Umweltbundesamt | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODR | Adress: Wörlitzer Platz 1 6844 Dessau-Roßlau Email: eu-verbraucherschutz@uba.de Website: http://www.umweltbundesamt.de Telephone: +49 340 2103 2416 | |
| Germany | Baden-Wurttemberg | Ministerium für Soziales, Gesundheit und Integration Baden-Württemberg | Ministry of Social Affairs and Integration Baden-Württemberg – Coordinating Authority for the recognition of foreign professional qualifications (Baden-Wuerttemberg) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Else-Josenhans-Straße 6 70173 Stuttgart Email: poststelle@sm.bwl.de Website: http://www.sozialministerium-bw.de Telephone: +49 711 123 0 |
| Germany | Baden-Wurttemberg | Landesanstalt für Kommunikation | Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Reinsburgstraße 27 70178 Stuttgart Email: info@lfk.de Website: https://www.lfk.de/ Telephone: +49 711 66991 0 | |
| Germany | Baden-Wurttemberg | Staatsministerium Baden-Württemberg | State Ministry (Baden-Wuerttemberg) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Richard-Wagner-Str. 15 70184 Stuttgart Email: poststelle@stm.bwl.de Website: http://www.stm.baden-wuerttemberg.de Telephone: +49 711 2153 0 |
| Germany | Baden-Wurttemberg | Ministerium für Wirtschaft, Arbeit und Wohnungsbau Baden-Württemberg | Ministry of Economy (Baden-Wuerttemberg) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Schlossplatz 4 - Neues Schloss 70173 Stuttgart Email: DIMIC@wm.bwl.de Website: http://wm.baden-wuerttemberg.de Telephone: +49 711 123 0 |
| Germany | Bavaria | Bayerisches Staatsministerium für Wirtschaft, Landesentwicklung und Energie | Ministry of Economic Affairs, Media, Energy and Technology (Bavaria) | Directive 2000/31/EC on electronic commerce, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Prinzregentenstraße 28 80538 München Email: poststelle@stmwi.bayern.de Website: http://www.stmwi.bayern.de/ Telephone: 49 |
| Germany | Bavaria | Bayerisches Staatsministerium für Wissenschaft und Kunst | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Salvatorstraße 2 80333 München Email: Kulturgutschutz@stmwk.bayern.de Website: https://www.stmwk.bayern.de/ Telephone: 0049 89 2186 -0 | |
| Germany | Bavaria | Regierung von Oberfranken | Upper Franconia (Oberfranken) regional authority (Bavaria) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Ludwigstrasse 20 95444 Bayreuth Email: poststelle@reg-ofr.bayern.de Website: http://www.regierung.oberfranken.bayern.de Telephone: +49 (0)921 604-0 |
| Germany | Bavaria | Bayerische Landeszentrale für neue Medien | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Heinrich-Lübke-Straße 27 81737 München Email: info@blm.de Website: https://www.blm.de/startseite.cfm Telephone: +49 89 63 808 0 | |
| Germany | Berlin | Der Regierende Bürgermeister von Berlin – Senatskanzlei | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Jüdenstr. 1 10178 Berlin Email: Der-Regierende-Buergermeister@senatskanzlei.berlin.de Website: https://www.berlin.de/rbmskzl/en/ Telephone: +49 30 9026 0 | |
| Germany | Berlin | Landesamt für Gesundheit und Soziales Berlin | Regional office for health and social affairs (Berlin) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Turmstraße 21 10559 Berlin Email: bqfg@lageso.berlin.de Website: https://www.berlin.de/lageso/ Telephone: +49 30 90229 2120 |
| Germany | Berlin | Senatsverwaltung für Wirtschaft, Energie und Betriebe (SDIMIC) | Economic administration Berlin (European affairs) (Berlin) (SDIMIC) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Martin-Luther-Straße 105 10825 Berlin Email: imi@senweb.berlin.de Website: http://www.berlin.de/sen/wtf/index.html Telephone: +49 30 9013 0 |
| Germany | Berlin | Medienanstalt Berlin-Brandenburg | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Kleine Präsidentenstraße 1 10178 Berlin Email: mail@mabb.de Website: https://www.mabb.de/home.html Telephone: +49 30 264 967 0 | |
| Germany | Brandenburg | Ministerium für Soziales, Gesundheit, Integration und Verbraucherschutz des Landes Brandenburg (zuständige Behörde) | Ministry of Labour, Social Affairs, Women and Family (competent authority) (Brandenburg) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Heinrich-Mann-Allee 103 14473 Potsdam Email: poststelle@msgiv.brandenburg.de Website: http://www.msgiv.brandenburg.de Telephone: +49 331 866 5237 |
| Germany | Brandenburg | Staatskanzlei Brandenburg | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Heinrich-Mann-Allee 107 14473 Potsdam Email: poststelle@stk.brandenburg.de Website: Telephone: 0049 (0) 331 886 0 | |
| Germany | Brandenburg | Landesamt für Arbeitsschutz, Verbraucherschutz und Gesundheit, Abteilung Gesundheit (LAVG) | Regional authority for health and safety at work, consumer protection and health (LAVG) - Zossen (Brandenburg) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Horstweg 57 14478 Potsdam Email: Dezernat-G1@lavg.brandenburg.de Website: http://www.lavg.brandenburg.de Telephone: +49 331 8683 807 |
| Germany | Bremen | Senator für Finanzen | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s): | Adress: Rudolf-Hilferding-Platz 1 28195 Bremen Email: office@finanzen.bremen.de Website: https://www.finanzen.bremen.de/ Telephone: +49 421 361 0 | |
| Germany | Bremen | Die Senatorin für Gesundheit, Frauen und Verbraucherschutz | Regional Health Authority (Bremen) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Contrescarpe 72 28195 Bremen Email: imi@gesundheit.bremen.de Website: http://www.gesundheit.bremen.de Telephone: +49 421 3614093 |
| Germany | Bremen | Bremische Landesmedienanstalt | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Richtweg 14 28195 Bremen Email: info@bremische-landesmedienanstalt.de Website: https://www.bremische-landesmedienanstalt.de Telephone: 49421334940 | |
| Germany | Bremen | Senatorin für Wirtschaft Arbeit und Europa (SDIMIC) | Senator for Economic Affairs (Bremen) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Zweite Schlachtpforte 3 28195 Bremen Email: office@wae.bremen.de Website: http://www.wirtschaft.bremen.de Telephone: +49 421 3618808 |
| Germany | Bremen | Senatskanzlei Bremen | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Am Markt 21 28195 Bremen Email: office@sk.bremen.de Website: https://www.rathaus.bremen.de/senatskanzlei-736 Telephone: +49 421 361 6132 | |
| Germany | Hamburg | Behörde für Justiz und Verbraucherschutz | Justice and Consumer Protection Authority (Hamburg) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Drehbahn 36 20354 Hamburg Email: imi@justiz.hamburg.de Website: https://www.hamburg.de/bjv/ Telephone: +49 40 428 43 1618 |
| Germany | Hamburg | Behörde für Kultur und Medien | Cultural authority (Hamburg) | Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Kattunbleiche 19 D - 22041 Hamburg Email: kulturgutschutz@bkm.hamburg.de Website: Telephone: +49 40 428 31 3132 |
| Germany | Hamburg | Behörde für Wirtschaft und Innovation (SDIMIC) | Ministry for Economic and Labour Affairs (Hamburg) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Alter Steinweg 4 20459 Hamburg Email: IMI-DIMIC-HAMBURG@bwi.hamburg.de Website: http://www.hamburg.de/bwi/ Telephone: +49 40 42841 1383 |
| Germany | Hesse | Bundesanstalt für Finanzdienstleistungsaufsicht | Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s): | Adress: Marie-Curie-Straße 24-28 60439 Frankfurt Email: VBS11@bafin.de Website: https://www.bafin.de/DE/Startseite/startseite_node.html Telephone: +49 228 4108 0 | |
| Germany | Hesse | Medienanstalt Hessen | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Wilhelmshöher Allee 262 34131 Kassel Email: lpr@lpr-hessen.de Website: https://www.lpr-hessen.de/ Telephone: +49 561 935 86 0 | |
| Germany | Hesse | Hessisches Landesamt für Gesundheit und Pflege, Abteilung IV Gesundheitsberufe | Darmstadt regional Government Office (Hesse) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Luisenplatz 2 64283 Darmstadt Email: HLfGP@hsm.hessen.de Website: Telephone: +49 6151120 |
| Germany | Hesse | Hessisches Ministerium für Wirtschaft, Energie, Verkehr und Wohnen | Ministry of Economic Affairs (Hesse) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Kaiser-Friedrich-Ring 75 65185 Wiesbaden Email: dimic-wirtschaft@hmwvl.hessen.de Website: http://www.wirtschaft.hessen.de Telephone: +49 (0)611/815-0 |
| Germany | Hesse | Hessische Staatskanzlei | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Georg-August-Zinn-Str. 1 65183 Wiesbaden Email: info@stk.hessen.de Website: https://staatskanzlei.hessen.de/ Telephone: +49 611 320 | |
| Germany | Lower Saxony | Luftfahrt-Bundesamt | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: Kurt-Schumacher-Str. 21 38102 Braunschweig Email: fluggastrechte@lba.de Website: https://www.lba.de/DE/Home/home_node.html Telephone: +49 531 2355 115 | |
| Germany | Lower Saxony | Niedersächsische Staatskanzlei | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Planckstraße 2 30169 Hannover Email: poststelle@stk.niedersachsen.de Website: https://www.stk.niedersachsen.de Telephone: +49 511 120 0 | |
| Germany | Lower Saxony | Niedersächsisches Ministerium für Ernährung, Landwirtschaft und Verbraucherschutz (ML) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Calenberger Str. 2 30169 Hannover Email: poststelle@ml.niedersachsen.de Website: https://www.ml.niedersachsen.de/startseite/ Telephone: +49 511 120 0 | |
| Germany | Lower Saxony | Niedersächsiche Landesmedienanstalt (NLM) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Seelhorststraße 18 30175 Hannover Email: info@nlm.de Website: https://www.nlm.de Telephone: 49511284770 | |
| Germany | Lower Saxony | Staatliches Gewerbeaufsichtsamt Hannover | Regional Trade Inspectorate, Hannover (Hanover) (Lower Saxony) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Am Listholze 74 30177 Hannover Email: poststelle@gaa-h.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 511 9096 0 |
| Germany | Lower Saxony | Staatliches Gewerbeaufsichtsamt Braunschweig | Regional Trade Inspectorate, Braunschweig (Brunswick) (Lower Saxony) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Ludwig-Winter-Strasse 2 38120 Braunschweig Email: poststelle@gaa-bs.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 531 354760 |
| Germany | Lower Saxony | Staatliches Gewerbeaufsichtsamt Lüneburg | Regional Trade Inspectorate, Lueneburg (Lower Saxony) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Auf der Hude 2 21339 Lüneburg Email: imi@gaa-lg.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 4131 15 14 00 |
| Germany | Lower Saxony | Staatliches Gewerbeaufsichtsamt Oldenburg | Regional Trade Inspectorate, Oldenburg (Lower Saxony) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Theodor-Tantzen-Platz 8 26122 Oldenburg Email: poststelle@gaa-ol.niedersachsen.de Website: http://www.gewerbeaufsicht.niedersachsen.de Telephone: +49 441 799 0 |
| Germany | Lower Saxony | Niedersächsisches Ministerium für Wirtschaft, Arbeit, Verkehr und Digitalisierung (SDIMIC) | Ministry of Economy, Labour and Transport (SDIMIC) (Lower Saxony) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Friedrichswall 1 30159 Hannover Email: sdimic.imi@mw.niedersachsen.de Website: Telephone: +49 511 120 0 |
| Germany | Mecklenburg-Western Pomerania | Medienanstalt Mecklenburg-Vorpommern | Directive 2006/114/EC on misleading and comparative advertising, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Bleicherufer 1 19053 Schwerin Email: info@medienanstalt-mv.de Website: http://www.medienanstalt-mv.de Telephone: 0049 385 558 81 12 | |
| Germany | Mecklenburg-Western Pomerania | Staatskanzlei des Landes Mecklenburg-Vorpommern | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Schloßstraße 2-4 19053 Schwerin Email: poststelle@stk.mv-regierung.de Website: https://www.regierung-mv.de/Landesregierung/stk/ Telephone: +49 385 588 0 | |
| Germany | Mecklenburg-Western Pomerania | Ministerium für Wirtschaft, Infrastruktur, Tourismus und Arbeit Mecklenburg-Vorpommern (SDIMIC) | Ministry of Economics, Construction and Tourism (SDIMIC) (Mecklenburg-Vorpommern/Western Pomerania) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Johannes-Stelling-Str. 14 19053 Schwerin Email: sdimic@wm.mv-regierung.de Website: http://www.wm.mv-regierung.de Telephone: +49 385 588 0 |
| Germany | Mecklenburg-Western Pomerania | Landesamt für Gesundheit und Soziales (Mecklenburg-Vorpommern) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Wismarsche Straße 298 19055 Schwerin Email: poststelle.amuest@lagus.mv-regierung.de Website: https://www.lagus.mv-regierung.de/ Telephone: +49 385 588 59380 | |
| Germany | North Rhine-Westphalia | Bundesnetzagentur (BNetzA) | Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Tulpenfeld 4 53113 Bonn Email: geoblocking@BNetzA.de Website: https://www.bundesnetzagentur.de/ Telephone: +49 228 14 0 | |
| Germany | North Rhine-Westphalia | Landesanstalt für Medien Nordrhein-Westfalen | Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Postfach 103443 40025 Düsseldorf Email: info@medienanstalt-nrw.de Website: https://www.medienanstalt-nrw.de/ Telephone: +49 211 77 00 70 | |
| Germany | North Rhine-Westphalia | Bezirksregierung Düsseldorf | Duesseldorf District Authority (North Rhine-Westphalia) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Cecilienallee 2 40474 Düsseldorf Email: Dezernat24@brd.nrw.de Website: http://www.brd.nrw.de Telephone: +49 211 475 0 |
| Germany | North Rhine-Westphalia | Staatskanzlei des Landes Nordrhein-Westfalen | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: P.O. Box 40190 Düsseldorf Email: ministerpraesident@stk.nrw.de Website: https://www.land.nrw/ Telephone: +49 (0) 211 837-1001 | |
| Germany | Rhineland-Palatinate | Ministerium für Wirtschaft, Verkehr, Landwirtschaft und Weinbau (Rheinland-Palz) | Ministry for Economic Affairs, Climate Protection, Energy and Regional Planning (Rhineland-Palatinate) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Stiftsstraße 9 55116 Mainz Email: imi@mwvlw.rlp.de Website: https://mwvlw.rlp.de/de/startseite/ Telephone: +49 6131 16 2525 |
| Germany | Rhineland-Palatinate | Staatskanzlei Rheinland-Pfalz | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Peter-Altmeier-Allee 1 55116 Mainz Email: medienreferat@stk.rlp.de Website: https://www.rlp.de/de/landesregierung/staatskanzlei/ Telephone: +49 6131 16 4711 | |
| Germany | Rhineland-Palatinate | Landesamt für Soziales, Jugend und Versorgung (Rheinland-Pfalz) | Regional authority for social affairs, youth and care (health professions) (Rhineland-Palatinate) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Rheinallee 97-101 55118 Mainz Email: BA-FD@lsjv.rlp.de Website: Telephone: +49 61319670 |
| Germany | Rhineland-Palatinate | Medienanstalt Rheinland-Pfalz | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Turmstraße 10 67059 Ludwigshafen Email: cwolf@medienanstalt-rlp.de Website: https://www.medienanstalt-rlp.de/ Telephone: +49 621 5202-290 | |
| Germany | Saarland | Landesmedienanstalt Saarland | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Nell-Breuning-Allee 6 66115 Saarbrücken Email: info@lmsaar.de Website: http://www.lmsaar.de Telephone: +49 681 389880 | |
| Germany | Saarland | Staatskanzlei des Saarlandes | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Am Ludwigsplatz 14 66117 Saarbrücken Email: kontakt@staatskanzlei.saarland.de Website: Telephone: +49 681 501 00 | |
| Germany | Saarland | Ministerium für Soziales, Gesundheit, Frauen und Familie des Saarlandes | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Franz-Josef-Röder-Straße 23 66119 Saarbrücken Email: presse@soziales.saarland.de Website: https://www.saarland.de/msgff/DE/home/home_node.html Telephone: +49 681 501-3097 | |
| Germany | Saarland | Ministerium für Wirtschaft, Innovation, Digitales und Energie des Saarlandes | Ministry of Economy, EU Services Directive Department (Saarland) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Franz-Josef-Röder-Straße 17 66119 Saarbrücken Email: imi@wirtschaft.saarland.de Website: Telephone: +49 681 501 2621 |
| Germany | Saxony | Sächsisches Staatsministerium für Soziales und Gesellschaftlichen Zusammenhalt | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Albertstraße 10 1097 Dresden Email: poststelle@sms.sachsen.de Website: http://www.sms.sachsen.de Telephone: +49 351 564 0 | |
| Germany | Saxony | Sächsische Staatskanzlei | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Archivstraße 1 1097 Dresden Email: info@sk.sachsen.de Website: https://www.sk.sachsen.de/ Telephone: +49 351 564 0 | |
| Germany | Saxony | Sächsische Landesanstalt für privaten Rundfunk und neue Medien (SLM) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Ferdinand-Lasalle-Straße 21 4109 Leipzig Email: info@slm-online.de Website: https://www.slm-online.de Telephone: +49 341 22 59 0 | |
| Germany | Saxony-Anhalt | Ministerium für Wirtschaft, Wissenschaft und Digitalisierung Sachsen-Anhalt | Ministry of Economics, Science and Digitisation (Saxony-Anhalt ) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Hasselbachstraße 4 39104 Magdeburg Email: poststelle@mw.sachsen-anhalt.de Website: https://mw.sachsen-anhalt.de Telephone: +49 391 567 01 |
| Germany | Saxony-Anhalt | Staatskanzlei und Ministerium für Kultur des Landes Sachsen-Anhalt | State Chancellery and Ministry of Culture (Saxony-Anhalt) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Hegelstraße 40 – 42 39104 Magdeburg Email: staatskanzlei@stk.sachsen-anhalt.de Website: https://stk.sachsen-anhalt.de/staatskanzlei-und-ministerium-fuer-kultur/ Telephone: +49 391 567 6580 |
| Germany | Saxony-Anhalt | Medienanstalt Sachsen-Anhalt | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Reichardtstraße 9 6114 Halle (Saale) Email: info@medienanstalt-sachsen-anhalt.de Website: https://medienanstalt-sachsen-anhalt.de/ Telephone: +49 345 5255 | |
| Germany | Saxony-Anhalt | Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung des Landes Sachsen-Anhalt | Ministry of Health (Saxony-Anhalt) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Turmschanzenstr. 25 39114 Magdeburg Email: imi@ms.sachsen-anhalt.de Website: http://www.ms.sachsen-anhalt.de Telephone: +49 391 56701 |
| Germany | Schleswig-Holstein | Landesamt für Soziale Dienste, Dezernat Gesundheitsberufe | Regional authority for health professions (Schleswig-Holstein) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Adolf-Westphal-Str. 4 24143 Kiel Email: info@lasd.landsh.de Website: https://www.schleswig-holstein.de/ Telephone: +49 431 988 5572 |
| Germany | Schleswig-Holstein | Staatskanzlei Schleswig-Holstein | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Duesternbrooker Weg 104 24105 Kiel Email: Landesportal@stk.landsh.de Website: http://www.schleswig-holstein.de Telephone: +49 431 9880 | |
| Germany | Schleswig-Holstein | Medienanstalt Hamburg / Schleswig-Holstein | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Rathausallee 72 - 76 22846 Norderstedt Email: info@ma-hsh.de Website: https://www.ma-hsh.de/ Telephone: +49 40 369005 0 | |
| Germany | Schleswig-Holstein | Ministerium für Wirtschaft, Verkehr, Arbeit, Technologie und Tourismus des Landes Schleswig-Holstein | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Düsternbrooker Weg 94 24105 Kiel Email: poststelle@wimi.landsh.de Website: https://www.schleswigholstein.de/ Telephone: +49 431 988 0 | |
| Germany | Thuringia | Thüringer Ministerium für Wirtschaft, Wissenschaft und Digitale Gesellschaft | Ministry of Economics, Science and Digital Society (Thuringia) | Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Max-Reger-Str. 4-8 99096 Erfurt Email: claudia.lindner@tmwwdg.thueringen.de Website: Telephone: +49 361 37 94811 |
| Germany | Thuringia | Thüringer Staatskanzlei | State Chancellery (Thuringia) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Werner-Seelenbinder-Straße 7 99096 Erfurt Email: IMI-Kulturgut@tsk.thueringen.de Website: Telephone: +49 3613794761 |
| Germany | Thuringia | Thüringer Landesamt für Verbraucherschutz | Competent authority in Thuringia for the administration of recognition and occupation permissions for veterinary surgeons (Thuringia) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Tennstedter Straße 8/9 99947 Bad Langensalza Email: Abteilung2@tlv.thueringen.de Website: http://www.tlv-thueringen.de Telephone: +49 361 57381200 |
| Germany | Thuringia | Thüringer Landesmedienanstalt | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Steigerstraße 10 99096 Erfurt Email: mail@tlm.de Website: https://www.tlm.de Telephone: 0361-211770 | |
| Greece | Υπουργείο Τουρισμού | Ministry of Tourism | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s): | Adress: Λεωφόρος Αμαλίας 12 10557 Αθήνα Email: mailbox@mintour.gr Website: http://www.mintour.gov.gr/ Telephone: +30 210 3736340, 210 3736117, 210 3736346, 210 3736115, 210 3736089 | |
| Greece | Υπουργείο Ανάπτυξης και Επενδύσεων Γενική Γραμματεία Εμπορίου & Προστασίας Καταναλωτή Γενική Διεύθυνση Προστασίας Καταναλωτή Διεύθυνση Πολιτικής και Ενημέρωσης Καταναλωτή | Directorate for Consumer Policy and Information (Ministry of Development and Investments / General Secretariat for Commerce and Consumer Protection / General Directorate for Consumer Protection) (CPC - SLO) | Adress: Κάνιγγος 20 10181 Athens Email: 1520@efpolis.gr Website: http://www.mindev.gov.gr Telephone: +30 2103893667, +30 2103893424, +30 2103893546 | ||
| Greece | Εθνικός Οργανισμός Φαρμάκων | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: 284 Mesogeion Av.e 155 62 Athens Email: relation@eof.gr Website: http://www.eof.gr Telephone: +30 213 20 40 281 | ||
| Greece | ΔΙΕΥΘΥΝΣΗ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΗ | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: KANIGGOS SQ 101081 ATHENS Email: 1520@efpolis.gr Website: http://www.mindev.gov.gr Telephone: +30 210 3893367, +30 210 3893546 | ||
| Greece | ΥΠΟΥΡΓΕΙΟ ΝΑΥΤΙΛΙΑΣ & ΝΗΣΙΩΤΙΚΗΣ ΠΟΛΙΤΙΚΗΣ/ΑΡΧΗΓΕΙΟ ΛΣ-ΕΛ.ΑΚΤ/ΔΘΣ | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway | Adress: ΑΚΤΗ ΒΑΣΙΛΕΙΑΔΗ ΠΥΛΗ Ε1-Ε2 18510 ΠΕΙΡΑΙΑΣ Email: dths@hcg.gr Website: https://www.hcg.gr Telephone: +30 213 1371167 | ||
| Greece | ΕΘΝΙΚΟ ΣΥΜΒΟΥΛΙΟ ΡΑΔΙΟΤΗΛΕΟΡΑΣΗΣ | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: ΠΑΝΕΠΙΣΤΗΜΙΟΥ ΚΑΙ ΑΜΕΡΙΚΗΣ 5 10564 ΑΘΗΝΑ Email: ncrtv@otenet.gr Website: http://www.esr.gr Telephone: +30 2131502390 | ||
| Greece | ΕΥΡΩΠΑΪΚΟ ΚΕΝΤΡΟ ΚΑΤΑΝΑΛΩΤΗ ΕΛΛΑΔΑΣ | European Consumer Centre (ECC Greece) | Adress: Λεωφόρος Αλεξάνδρας 144 11471 Αθήνα (Αμπελόκηποι) Email: info@eccgreece.gr Website: https://www.eccgreece.gr/ Telephone: +30 2106460862, +30 2106460814 | ||
| Greece | EΝΩΣΗ ΚΑΤΑΝΑΛΩΤΩΝ Η ΠΟΙΟΤΗΤΑ ΖΩΗΣ | Adress: ΣΤΟΥΡΝΑΡΗ 17 10683 ΑΘΗΝΑ Email: info@ekpizo.gr Website: Telephone: +30 2103304444 | |||
| Greece | ΕΝΩΣΗ ΕΡΓΑΖΟΜΕΝΩΝ ΚΑΤΑΝΑΛΩΤΩΝ ΕΛΛΑΔΟΣ | Adress: ΙΟΥΛΙΑΝΟΥ 28 10433 ΑΘΗΝΑ Email: info@eeke.gr Website: Telephone: +30 2108817730 | |||
| Greece | ΚΕΝΤΡΟ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΩΝ | Adress: ΒΑΣ.ΗΡΑΚΛΕΙΟΥ 32 54624 ΘΕΣΣΑΛΟΝΙΚΗ Email: consumers@kepka.org Website: Telephone: +30 2310233333, +30 2310269449 | |||
| Greece | ΓΕΝΙΚΗ ΓΡΑΜΜΑΤΕΙΑ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΓΕΝΙΚΗ ΔΙΕΥΘΥΝΣΗ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΔΙΕΥΘΥΝΣΗ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ | Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: ΝΙΚΗΣ 5-7 10563 ΑΘΗΝΑ Email: mcdf@mnec.gr Website: Telephone: +30 2103332778 | ||
| Greece | ΥΠΗΡΕΣΙΑ ΠΟΛΙΤΙΚΗΣ ΑΕΡΟΠΟΡΙΑΣ | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: ΛΕΟΝΤΟΣ 4 ΚΑΙ ΕΛΕΥΘΕΡΙΑΣ 16452 ΑΘΗΝΑ Email: d1d@hcaa.gr Website: Telephone: +30 2109973162, +30 2109973156, +30 2109973163 | ||
| Greece | ΤΡΑΠΕΖΑ ΤΗΣ ΕΛΛΑΔΟΣ | Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: EL. VENIZELOU 21 10250 ATHENS Email: dep.bankingsupervision@bankofgreece.gr Website: https://www.bankofgreece.gr Telephone: +30 210 3201111 | ||
| Hungary | Magyar Nemzeti Bank | Financial Supervisory Authority | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Szabadság tér 9. 1054 Budapest Email: ugyfelszolgalat@mnb.hu Website: http://www.mnb.hu/ Telephone: +36 1 428 2600 | |
| Hungary | Innovációs és Technológiai Minisztérium (ITM) - Fogyasztóvédelemért felelős Helyettes Államtitkárság (FOHÁT) (CPC- SLO) | Ministry for Innovation and Technology (ITM) - Deputy State Secretariat for Consumer Protection (CPC - SLO) | Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Fő utca 44-50 1011 Budapest Email: fogyasztovedelem@itm.gov.hu Website: http://www.fogyasztovedelem.kormany.hu/ Telephone: +36 1 795 1700 | |
| Hungary | Pest Megyei Kormányhivatal | Government Office for Pest County (Budapest) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Váci utca 62-64. 1056 Budapest Email: hivatal@pest.gov.hu Website: Telephone: +36 1 235 1700 | |
| Hungary | Technológiai és Ipari Minisztérium (TIM) - Közúti Gépjármű-közlekedési Hatósági Főosztály | Ministry for Innovation and Technology (ITM) - Road Transport Authority Department | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Váci út 188. 1138 Budapest Email: kghf@tim.gov.hu Website: https://www.kozlekedesihatosag.kormany.hu Telephone: +36 1 477 1551 | |
| Hungary | Európai Fogyasztói Központ - Magyarország | European Consumer Centre (ECC Hungary) | Adress: Budapest Pf. 1. 1440 Budapest Email: info@magyarefk.hu Website: https://fogyasztovedelem.kormany.hu/#/europai_fogyasztoi_kozpont Telephone: +36 1 896 7747 | ||
| Hungary | Budapest Főváros Kormányhivatala (BFKH) - Fogyasztóvédelmi Főosztály | Consumer Protection Department of the Government Office of the Capital City Budapest (BFKH) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Sas utca 19. 1051 Budapest Email: fogyved_kmf_budapest@bfkh.gov.hu Website: http://www.kormanyhivatal.hu/ Telephone: +36 1 450 2598 | |
| Hungary | Gazdasági Versenyhivatal (GVH) | Hungarian Competition Authority (GVH) | Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Alkotmány utca 5. 1054 Budapest Email: ugyfelszolgalat@gvh.hu Website: http://www.gvh.hu Telephone: +36 1 472 8900 | |
| Hungary | Szabolcs-Szatmár-Bereg Megyei Kormányhivatal | Government Office for Szabolcs-Szatmar-Bereg County (Nyiregyhaza) | Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s): | Adress: Hősök tere 5. 4400 Nyíregyháza Email: hivatal@szabolcs.gov.hu Website: Telephone: +36 42 599 301 | |
| Hungary | Nemzeti Média- és Hírközlési Hatóság (NMHH) | National Media and Infocommunications Authority (NMHH) | Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Ostrom u. 23-25 / Visegrádi u. 106. 1015 / 1033 Budapest Email: info@nmhh.hu Website: http://nmhh.hu Telephone: +36 1 457 7908 | |
| Hungary | Technológiai és Ipari Minisztérium (TIM) - Vasúti Hatósági Főosztály | Ministry for Innovation and Technology (ITM) - Railway authority department | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations | Adress: Váci út 188. 1138 Budapest Email: vasut.nsa@tim.gov.hu Website: https://www.kozlekedesihatosag.kormany.hu/ Telephone: +36 1 815 9643 | |
| Iceland | Neytendastofa | Consumer enforcement agency (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Borgartun 21 105 Reykjavik Email: postur@neytendastofa.is Website: https://www.neytendastofa.is/ Telephone: +345 510 1100 | |
| Iceland | Samgöngustofa | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Armuli 2 108 Reykjavik Email: icetra@icetra.is Website: https://www.icetra.is/ Telephone: +354 4806000 | ||
| Ireland | Coimisiún um Iomaíocht agus Cosaint Tomhaltóirí, Competition and Consumer Protection Commission | Competition and Consumer Protection Commission (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Bloom House, Railway Street, DO1C576 Dublin 1 Email: CPCUnit@ccpc.ie Website: https://www.ccpc.ie/ Telephone: +353 1 402 5500 | |
| Ireland | European Consumer Centre (Ireland) | European Consumer Centre (ECC Ireland) | Adress: MACRO Centre, 1 Green Street D07 X6NR Dublin Email: info@eccireland.ie Website: https://www.eccireland.ie/ Telephone: +353 1 879 7620 | ||
| Ireland | National Transport Authority, Údarás Náisiúnta Iompair | National Transport Authority (NTA) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Dún Scéine, Harcourt Lane D02WT20 Dublin Email: info@nationaltransport.ie Website: https://www.nationaltransport.ie/ Telephone: +353 1 879 8300 | |
| Ireland | Banc Ceannais na hÉireann, Central Bank of Ireland | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: PO BOX 559, New Wrapping Street, North Wall Quay D01 F7X3 Dublin 1 Email: enquiries@centralbank.ie Website: https://www.centralbank.ie/ Telephone: +353 1 224 6000 | ||
| Ireland | An Comisiún um Chosaint Sonraí, Data Protection Commission (DPC) | SA Ireland (Data Protection Commission (DPC)) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: 21 Fitzwilliam Square D02 RD28 Dublin Email: oss@dataprotection.ie Website: https://www.dataprotection.ie Telephone: +353 761 104 800 | |
| Ireland | Coimisiun um Rialail Cumarsaide, Commission for Communications Regulation | Commission for Communications Regulation | Directive 2002/58/EC on privacy and electronic communications, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Block DEF, Irish Life Centre Lower Abbey Street Dublin 1 Email: IMI_notifications@comreg.ie Website: http://www.comreg.ie Telephone: +353 1 8049600 | |
| Ireland | An Coimisiún um Rialáil Eitilíochta, Commission for Aviation Regulation | Aviation Regulator | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: 3rd Floor Alexandra House, 6 Earlsfort Terrace D02W773 Dublin Email: info@aviationreg.ie Website: https://www.aviationreg.ie Telephone: +353 1 661 1700 | |
| Ireland | An tÚdarás Rialála Táirgí Sláinte, Health Products Regulatory Authority | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Kevin O'Malley House, Earlsfort Centre, Earlsfort Terrace D02XP77 Dublin Email: info@hpra.ie Website: https://www.hpra.ie/ Telephone: +353 1 676 4971 | ||
| Ireland | Broadcasting Authority of Ireland, Údarás Craolacháin na hÉireann | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: 2-5 Warrington Place D02 XP29 Dublin Email: info@bai.ie Website: http://www.bai.ie Telephone: +353 1 6441200 | ||
| Italy | Autorità di Regolazione dei Trasporti - ART | Autorità di Regolazione dei Trasporti - ART | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Via Nizza 230 10126 Torino Email: segreteria@autorita-trasporti.it Website: https://www.autorita-trasporti.it/ Telephone: +39 011 19212503 | |
| Italy | Altroconsumo | Adress: Via Valassina 22 20159 Milano Email: pr@altroconsumo.it Website: http://www.altroconsumo.it Telephone: +39 02 668901 | |||
| Italy | Movimento Consumatori (MC) | Consumer Movement (MC) | Adress: Piemonte 39/A 187 Roma Email: info@movimentoconsumatori.it Website: https://www.movimentoconsumatori.it/ Telephone: +39 06 4880053 | ||
| Italy | Autorità per le Garanzie nelle Comunicazioni (AGCOM) | Authority for Communications (AGCOM) | Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Isonzo 21B 186 Roma Email: DCA@AGCOM.IT Website: https://www.agcom.it/ Telephone: +39 06 69644296 | |
| Italy | Centro per i Diritti del Cittadino (CODICI) | Centre for the Citizen rights (CODICI) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Via Giuseppe Belluzzo 1 149 Roma Email: segreteria_nazionale@codici.org Website: https://codici.org/ Telephone: +39 06 55 30 18 08 | |
| Italy | Garante per la protezione dei dati personali (GPDP) | SA Italy - Supervisor for the Protection of Personal Data (GPDP) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: Piazza Venezia 11 187 Roma Email: imi@gpdp.it Website: http://www.gpdp.it Telephone: +39 06696771 | |
| Italy | Autorità Garante della Concorrenza e del Mercato | Italian Competition Authority | Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Piazza G. Verdi 6a 198 Roma Email: driue@agcm.it Website: http://www.agcm.it Telephone: +39 06 85821 860 | |
| Italy | Ministero delle Imprese e del Made in Italy - Direzione Generale per il Mercato, La concorrenza, il Consumatore, la Vigilanza e la Normativa Tecnica (CPC - SLO) | Ministry of Economic Development - General Directorate for the Market, Competition, Consumer, Supervision and Technical Regulations (CPC - SLO) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s): | Adress: Via Sallustiana 53 187 Roma Email: Website: http://www.mise.gov.it Telephone: +39 06 4705 5348 | |
| Italy | Istituto per la Vigilanza sulle Assicurazioni (IVASS) | Institute for the Supervision of Insurance (IVASS) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/123/EC on services in the internal market, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Via del Quirinale, 21 187 Rome Email: scrivi@ivass.it Website: https://www.ivass.it/ Telephone: +39 06 421331 | |
| Italy | Ente Nazionale per l'Aviazione Civile (ENAC) | Italian Civil Aviation Authority (ENAC) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Via Castro Pretorio 118 185 Rome Email: cartadiritti@enac.gov.it Website: https://www.enac.gov.it/ Telephone: +39 06445966348 | |
| Italy | Centro Europeo Consumatori Italia (CEC Italia) | European Consumer Centre (ECC Italy) | Adress: Via Giovanni Maria Lancisi, 25 161 Roma Email: info@ecc-netitalia.it Website: https://www.ecc-netitalia.it/it/ Telephone: +39 0644238090 | ||
| Italy | Commissione Nazionale per le Società e la Borsa (CONSOB) | National Commission for Companies and the Stock Exchange - Italian market supervisory authority (CONSOB) | Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Via G. B. Martini, 3 198 Rome Email: relazioni.internazionali@consob.it Website: http://www.consob.it Telephone: +39 06 84771 | |
| Italy | Banca d’Italia | Bank of Italy (National central bank, national supervisory and resolution authority) | Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Via Nazionale 91 184 Roma Email: email@bancaditalia.it Website: https://www.bancaditalia.it Telephone: +39 0647921 | |
| Italy | Agenzia Italiana del Farmaco (AIFA) | Italian Medicines Agency (AIFA) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Via del Tritone 181 187 Roma Email: protocollo@pec.aifa.gov.it Website: https://www.aifa.gov.it Telephone: +39 06 5978401 | |
| Latvia | Nacionālā elektronisko plašsaziņas līdzekļu padome (NEPLP) | National Electronic Mass Media Council of Latvia (NEPLP) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Doma laukums 8A LV-1939 Riga Email: neplpadome@neplpadome.lv Website: http://www.neplpadome.lv Telephone: +371 67 221 848 | |
| Latvia | Patērētāju tiesību aizsardzības centrs | Consumer Rights Protection Centre (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Brīvības iela 55 LV-1013 Rīga Email: ptac@ptac.gov.lv Website: http://www.ptac.gov.lv Telephone: +371 67388624 | |
| Latvia | Veselības inspekcija | Health Inspectorate | Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s): | Adress: Klijānu iela 7 LV-1012 Rīga Email: vi@vi.gov.lv Website: http://www.vi.gov.lv Telephone: +371 27802823 | |
| Latvia | Eiropas Patērētāju informēšanas centrs | European Consumer Centre (ECC Latvia) | Adress: Brivibas Street 55 - 207 LV- 1010 Riga Email: info@ecclatvia.lv Website: https://www.ecclatvia.lv/en/ Telephone: +371 67388625 | ||
| Lithuania | Valstybinė vaistų kontrolės tarnyba prie Lietuvos Respublikos sveikatos apsaugos ministerijos | State Medicines Control Agency | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Studentų g.45A LT-08107 Vilnius Email: vvkt@vvkt.lt Website: https://www.vvkt.lt/ Telephone: +370 5 263 92 64 | |
| Lithuania | Lietuvos radijo ir televizijos komisija | The Radio and Television Commission of Lithuania | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Šeimyniškių g. 3A LT-09312 Vilnius Email: lrtk@rtk.lt Website: https://www.rtk.lt/ Telephone: +370 5 233 0660 | |
| Lithuania | Lietuvos kosmetikos ir buitinės chemijos gamintojų asociacija „LIKOCHEMA“ | Lithuanian cosmetics and household chemicals producers association „LIKOCHEMA“ | Adress: J. Jasinskio 10, BC12 LT-01112 Vilnius Email: info@likochema.lt Website: https://likochema.lt/lt/ Telephone: +370 687 58098 | ||
| Lithuania | Informacinės visuomenės plėtros komitetas | Information Society Development Committee under the Ministry of Transport and Communications | Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s): | Adress: Gediminas av. 7 LT-01103 Vilnius Email: info@ivpk.lt Website: https://ivpk.lrv.lt/ Telephone: +370 5 266 51 61 | |
| Lithuania | Valstybinė vartotojų teisių apsaugos tarnyba | State Consumer Rights Protection Authority (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Vilniaus g. 25 LT-01402 Vilnius Email: tarnyba@vvtat.lt Website: http://www.vvtat.lt/ Telephone: +370 5 262 67 51 | |
| Lithuania | Lietuvos transporto saugos administracija | State Road Transport Inspectorate (under the Ministry of Transport and Communications) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Švitrigailos g. 42 LT-03209 Vilnius Email: ltsa@ltsa.lt Website: https://ltsa.lrv.lt/ Telephone: +370 5 278 5601 | |
| Lithuania | Lietuvos vartotojų organizacijų aljansas | The Alliance of Lithuanian Consumer Organizations | Adress: Parko g. 3-7 11203 Vilnius Email: info@lvoa.lt Website: http://www.lvoa.lt/ Telephone: +370 611 35509 | ||
| Lithuania | Lietuvos bankas | Bank of Lithuania | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Gedimino pr. 6 1103 Vilnius Email: info@lb.lt Website: https://www.lb.lt/ Telephone: +370 5 268 0029 | |
| Lithuania | Lietuvos nacionalinė vartotojų federacija | Lithuanian national consumer federation | Adress: Kalvarijų 20-2 LT-01131 Vilnius Email: federacija@vartotojai.eu Website: http://www.vartotojuskundai.lt/ Telephone: +370 686 25661 | ||
| Lithuania | Europos vartotojų centras Lietuvoje | European Consumer Centre (ECC Lithuania) | Adress: Algirdo g. 21 LT-03219 Vilnius Email: info@ecc.lt Website: https://www.ecc.lt Telephone: +370 5 265 0368 | ||
| Luxembourg | Commission de surveillance du secteur financier | Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: 283, route d'Arlon L-1150 Luxembourg Email: direction@cssf.lu Website: https://www.cssf.lu Telephone: +352 26 25 1 1 | ||
| Luxembourg | Union luxembourgeoise des consommateurs nouvelle A.S.B.L. | Adress: 55, rue des Bruyères L-1274 Howald Email: info@ulc.lu Website: https://www.ulc.lu/fr/ Telephone: +352 49 60 22 1 | |||
| Luxembourg | Ministère de la Protection des consommateurs | Ministry of Consumer Protection (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: 271, route d'Arlon L-2011 Luxembourg Email: cpc@mpc.etat.lu Website: https://mpc.gouvernement.lu/fr.html Telephone: +352 247-73700 | |
| Luxembourg | Commission nationale pour la protection des données Grand-Duché de Luxembourg (CNPD), Nationale Kommission für Datenschutz Großherzogtum Luxemburg (CNPD) | SA Luxembourg (National Commission for Data Protection (CNPD )) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: 15, Boulevard du Jazz L-4370 Belvaux Email: cooperation@cnpd.lu Website: http://www.cnpd.lu Telephone: +352 26 10 60 1 | |
| Luxembourg | Centre européen des consommateurs GIE Luxembourg | European Consumer Centre (ECC Luxembourg) | Adress: 271, route d'Arlon L-1150 Luxembourg Email: info@cecluxembourg.lu Website: https://cecluxembourg.lu/ Telephone: +352 26 84 64 1 | ||
| Malta | Awtorità dwar il-Mediċini, Malta Medicines Authority | Malta Medicines Authority | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Sir Temi Żammit Buildings, Malta Life Sciences Park Postcode* SĠN 3000 Town* San Ġwann Email: info.medicinesauthority@gov.mt Website: http://www.medicinesauthority.gov.mt Telephone: +356 2343 9000 | |
| Malta | L-Awtorità Maltija tal-Kompetizzjoni u tal-Affarijiet tal-Konsumatur, Malta Competition and Consumer Affairs Authority | Malta Competition and Consumer Affairs Authority (CPC - SLO) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: National Road HMR 9010 Blata l-Bajda, Hamrun Email: notification.mccaa@mccaa.org.mt Website: http://www.mccaa.org.mt/ Telephone: +356 23952000 | |
| Malta | Office of the Information and Data Protection Commissioner | SA Malta (Office of the Information and Data Protection Commissioner) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: Airways House, High Street SLM 1549 Sliema Email: idpc.edpb-imi@idpc.org.mt Website: https://idpc.org.mt Telephone: +356 2328 7100 | |
| Malta | L-Awtorità tax-Xandir , Malta Broadcasting Authority | Malta Broadcasting Authority | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: 7, Mile End Road HMR 1719 Hamrun Email: info.ba@ba.org.mt Website: http://www.ba-malta.org/ Telephone: +356 22016000 | |
| Malta | Association for Consumer Rights (Malta), Assocjazzjoni ghad-drittijiet tal-Konsumatur Malta | Association for Consumer Rights (Malta) | Adress: Flat 4, c/o Pope Pius XII Flats, Mountbatten Street, Blata l-Bajda HMR 1579 Hamrun Email: associationforconsumerrights@gmail.com Website: http://www.acrmalta.com Telephone: +356 21389387 | ||
| Malta | European Consumer Centre Malta , Ċentru Ewropew għall-Konsumatur ta’ Malta | European Consumer Centre (ECC Malta) | Adress: South Street VLT 1101 Valletta Email: ecc.malta@mccaa.org.mt Website: http://eccnetmalta.gov.mt/ Telephone: +356 21 221 901 | ||
| Malta | Consumer Affairs Council, Kunsill għall-Affarijiet tal-Konsumatur | CAC (abbreviation for Consumer Affairs Council) | Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s): | Adress: Mizzi House, National Road, Blata l-Bajda HMR 9010 Blata l-Bajda Email: cacouncil@gov.mt Website: http://www.consumeraffairscouncil.gov.mt Telephone: +356 23952751 | |
| Malta | Malta Financial Services Authority, Malta Financial Services Authority | Malta Financial Services Authority | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Triq l-Imdina Zone 1 Central Business CBD 1010 Birkirkara Email: communications@mfsa.mt Website: http://www.mfsa.mt Telephone: +356 214441155 | |
| Malta | L-Awtorità Maltija tat-Turiżmu, Malta Tourism Authority | MTA - Malta Tourism Authority | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Auberge D'Italie, Merchants Street VLT 1170 Valletta Email: info@visitmalta.com Website: http://www.visitmalta.com Telephone: +356 21224444 | |
| Malta | Awtorita' ta' Malta dwar il-Komunikazzjoni, Malta Communications Authority | Malta Communications Authority | Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Valletta Waterfront, Xatt ta' Pinto FRN 1913 Floriana Email: mimic@mca.org.mt Website: http://www.mca.org.mt Telephone: +356 21336840 | |
| Netherlands | Autoriteit Consument en Markt | Authority for Consumers and Markets (ACM) (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Postbus 16326 2500 BH Den Haag Email: CPC@acm.nl Website: http://www.acm.nl Telephone: +31 707222000 | |
| Netherlands | Europees Consumenten Centrum (Nederland) | European Consumer Centre (ECC Netherlands) | Adress: Moreelsepark 1 3511EP Utrecht Email: info@eccnederland.nl Website: https://www.eccnederland.nl Telephone: +31 30 232 6440 | ||
| Netherlands | Inspectie Gezondheidszorg en Jeugd (IGJ) - (voorheen Inspectie voor de Gezondheidszorg (IGZ)) | Health Care Inspectorate | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Postbus 2518 6401 DA Heerlen Email: meldpunt@igj.nl Website: http://www.igj.nl Telephone: +31 88 1205000 | |
| Netherlands | Stichting Autoriteit Financiële Markten | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Postbus 11723 1001GS Amsterdam Email: signalen@afm.nl Website: https://www.afm.nl Telephone: +31 20 797 2000 | ||
| Netherlands | Inspectie Leefomgeving en Transport (ILT) | Inspectorate for Environment and Transport (ILT/Rail and Road Transport) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Postbus 16191 2500 BD Den Haag Email: passenger-rights@ilent.nl Website: http://www.ilent.nl Telephone: +31 88 489 00 00 | |
| Norway | Forbrukertilsynet | The Consumer Authority (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODR | Adress: Porselensvegen 32 3920 Porsgrunn Email: post@forbrukertilsynet.no Website: https://www.forbrukertilsynet.no/english Telephone: +47 23400600 | |
| Poland | * National coverage / competence (PL) | Urząd Ochrony Konkurencji i Konsumentów (UOKiK) | Office for Competition and Consumer Protection (UOKiK) (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: plac Powstańców Warszawy 1 PL-00-950 Warszawa Email: dozik@uokik.gov.pl Website: https://www.uokik.gov.pl Telephone: +48 22 55 60 176 |
| Portugal | Autoridade de Segurança Alimentar e Económica | Food and Economic Safety Authority | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODR | Adress: Rua Rodrigo da Fonseca, nº 73 1269 - 274 Lisboa Email: correio.asae@asae.pt Website: http://www.asae.pt Telephone: +351 21 798 36 00 | |
| Portugal | ERSAR - Entidade Reguladora dos Serviços de Águas e Resíduos | ERSAR - The Water and Waste Services Regulation Authority | Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Centro Empresarial Torres de Lisboa - Rua Tomás da Fonseca, Torre G – 8º 1600-209 Lisboa Email: geral@ersar.pt Website: http://www.ersar.pt Telephone: +351 210 052 200 | |
| Portugal | ACOP – Associação de Consumidores de Portugal | Adress: Rua do Brasil, 4 3030-775 Coimbra Email: acopgeral@sapo.pt Website: https://www.acop.com.pt Telephone: +351 239 404 733 | |||
| Portugal | ICP - Autoridade Nacional de Comunicações (ICP-ANACOM) | ANACOM - National Communications Authority | Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s): | Adress: Av. José Malhoa, 12 1099 - 017 Lisboa Email: info@anacom.pt Website: http://www.anacom.pt Telephone: +351 217211000 | |
| Portugal | Procuradoria-Geral da República | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Rua da Escola Politécnica, nº 140 1269-269 Lisboa Email: correio@pgr.pt Website: http://www.ministeriopublico.pt Telephone: +351 213 975 255 | ||
| Portugal | Entidade Reguladora dos Serviços Energéticos | Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s): | Adress: Rua Dom Cristóvão da Gama, n.º 1 – 3.º 1400-113 Lisboa Email: erse@erse.pt Website: http://www.erse.pt Telephone: +351 213 033 200 | ||
| Portugal | ERC – Entidade Reguladora para a Comunicação Social | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Avenida 24 de julho, nº58 1200-869 Lisboa Email: info@erc.pt Website: http://www.erc.pt Telephone: +351 210 107 000 | ||
| Portugal | Comissão do Mercado de Valores Mobiliários - CMVM | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Rua Laura Alves, 4 1050-138 Lisboa Email: cmvm@cmvm.pt Website: https://www.cmvm.pt/pt/Pages/home.aspx Telephone: +351 21 317 70 00 | ||
| Portugal | Autoridade da Mobilidade e dos Transportes | Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Rua de Santa Apolónia, 1100-468 Lisboa Email: geral@amt-autoridade.pt Website: http://www.amt-autoridade.pt/ Telephone: +351 211 025 800 | ||
| Portugal | DECO – Associação Portuguesa para a Defesa do Consumidor | Adress: Rua Artilharia Um, nº 79 4º 1269-160 Lisboa Email: decolx@deco.pt Website: http://www.deco.pt Telephone: +351 213710213 | |||
| Portugal | Autoridade Nacional da Aviação Civil | Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: Rua B, Edifício 4 - Aeroporto Humberto Delgado 1749-034 Lisboa Email: secretariadopca@anac.pt Website: https://www.anac.pt Telephone: +351 21 284 22 26 | ||
| Portugal | Centro Europeu do Consumidor Portugal | European Consumer Centre (ECC Portugal) | Adress: Praça Duque de Saldanha, 31-1º 1069-013 Lisboa Email: euroconsumo@dg.consumidor.pt Website: https://cec.consumidor.pt/ Telephone: +351 21 3564750 | ||
| Portugal | ACSET – Associação de Consumidores de Setúbal | Adress: Deputado Joaquim Brandão 13 – 1º 2900-422 Setúbal Email: associacao.consumidores.setubal@gmail.com Website: https://www.facebook.com/acsetsetubal/ Telephone: ( + 351 ) 265 509 100 | |||
| Portugal | Ius Omnibus | Adress: Avenida 24 de Julho – Second Home - Mercado da Ribeira 1200-479 Lisboa Email: associacao.ius.omnibus@gmail.com Website: https://iusomnibus.eu/pt/ Telephone: +351 91 977 799 | |||
| Portugal | ACP - Automóvel Club de Portugal | Adress: Rua Rosa Araújo, n.º 24-26 1250-195 Lisboa Email: apoio.socio@acp.pt Website: https://www.acp.pt Telephone: 808 22 22 22 | |||
| Portugal | Inspecção-Geral das Actividades Culturais (IGAC) | IGAC - General Inspectorate of Cultural Activities | Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s): | Adress: Praça dos Restauradores, Palácio Foz, Apartado 2616 1116-802 Lisboa Email: igacgeral@igac.pt Website: http://www.igac.pt Telephone: +351 213212500 | |
| Portugal | INFARMED - Autoridade Nacional do Medicamento e Produtos de Saúde | NFRAMED - National Authority of Medicines and Health Products | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Avenida do Brasil, n.º 53 1749-004 Lisboa Email: infarmed@infarmed.pt Website: http://www.infarmed.pt Telephone: +351 217987100 | |
| Portugal | Banco de Portugal | Bank of Portugal | Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Rua do Comércio, 148 1100-150 Lisboa Email: info@bportugal.pt Website: http://www.bportugal.pt/ Telephone: +351 21 313 00 00 | |
| Portugal | Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF) | Supervisiory Authority for Insurance and Pension Funds (ASF) | Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s): | Adress: Av. da República, n.º 76 1600-205 Lisboa Lisboa Email: asf@asf.com.pt Website: http://www.asf.com.pt Telephone: +351 217 903 100 | |
| Portugal | Comissão Nacional de Protecção de Dados (CNPD) | SA Portugal (National Commission for Data Protection (CNPD)) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: Av. D. Carlos I, 134 - 1.º 1200-651 LISBOA Email: imi@cnpd.pt Website: https://www.cnpd.pt Telephone: +351 21 392 84 00 | |
| Portugal | Direção-Geral do Consumidor | Consumer Directorate - General (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s): | Adress: Praça Duque de Saldanha, 31, 1.º, 2.º, 3.º e 5.ºpisos 1069-013 Lisboa Lisboa Email: CPC.IMI@dg.consumidor.pt Website: https://www.consumidor.gov.pt/ Telephone: +351 21 356 46 00 | |
| Romania | Ministerul Economiei, Antreprenoriatului si Turismului | Ministry of Economy | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Calea Victoriei nr. 152 10096 Bucuresti Email: petitii@economie.gov.ro Website: http://www.economie.gov.ro/ Telephone: +40 212025123 | |
| Romania | Inspectoratul General al Politiei Romane - Direcția de Investigare a Criminalității Economice (DICE) | General Inspectorate of the Romanian Police - Directorate for Investigating Economic Crime (DICE) | Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s): | Adress: Mihai Voda 6 50041 Bucuresti Email: economic@politiaromana.ro Website: https://www.politiaromana.ro/en Telephone: 40212082525 | |
| Romania | Autoritatea Feroviara Romana (AFER) - Serviciul Supraveghere Drepturi Calatori | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations | Adress: Calea Grivitei nr. 393 10719 Bucuresti Email: passengersrights@afer.ro Website: http://www.afer.ro/documents/rra.html Telephone: +40 213076852 | ||
| Romania | Autoritatea Nationala pentru Administrare si Reglementare in Comunicatii (ANCOM) | National Authority for Management and Regulation in Comunications in Romania (ANCOM) | Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s): | Adress: Strada Delea Nouă nr.2 30925 Bucuresti Email: ancom@ancom.ro Website: https://www.ancom.ro/en/ Telephone: +40 372845400 | |
| Romania | Consiliul Național al Audiovizualului (CNA) | National Audiovisual Council of Romania (CNA) | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Bd. Libertății nr. 14 50706 Bucuresti Email: cna@cna.ro Website: http://www.cna.ro/-English-.html Telephone: +40 213055356 | |
| Romania | Agenția Națională a Medicamentului și a Dispozitivelor Medicale din România (ANMDMR) | National Agency for Medicines and Medical Devices of Romania (ANMDMR) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Aviator Maior Ștefan Sănătescu 48 11478 Bucuresti Email: secretariat@anm.ro Website: https://www.anm.ro/en/ Telephone: 40213171100 | |
| Romania | Inspectoratul de Stat pentru Controlul în Transportul Rutier (I.S.C.T.R) | State Inspectorate for Road Transport Control (I.S.C.T.R.) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: B-dul Dinicu Golescu nr.38, 10873 Bucuresti Email: relatii-publice@isctr-mt.ro Website: http://www.isctr-mt.ro/ Telephone: +40 213136320 | |
| Romania | Autoritatea Nationala pentru Protectia Consumatorilor | Authority for consumer protection (ANPC) (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Bd Aviatorilor nr. 72 11865 Bucuresti Email: cabinet@anpc.ro Website: http://www.anpc.ro Telephone: +40 21 312 12 75 | |
| Romania | Ministerul Transporturilor si Infrastructurii | Ministry of Transport and Infrastructure | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: Bd Dinicu Golescu nr. 38 10873 Bucuresti Email: IMI@mt.ro Website: http://www.mt.gov.ro/web14/ Telephone: +40 21 313 99 54 | |
| Romania | Agenţia Naţională pentru Plăţi şi Inspecţie Socială (ANPIS) | National Agency for Payment and Social Inspection - Competent authority giving accreditation to organisers of professional adult training | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway | Adress: Bld. General Gheorghe Magheru 7 10322 Bucuresti Email: secretariat@mmanpis.ro Website: http://www.mmanpis.ro Telephone: +40213.136.047 | |
| Romania | Autoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter Personal | SA Romania (National Supervisory Authority For Personal Data Processing) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: 28-30 BD. GHEORGHE MAGHERU 10336 BUCHAREST Email: anspdcp@dataprotection.ro Website: http://www.dataprotection.ro Telephone: +40 31 805 9211 | |
| Slovakia | Štátny ústav pre kontrolu liečiv | State Institute for Drug Control (SUKL) | Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Kvetná 11 825 08 Bratislava Email: sukl@sukl.sk Website: https://www.sukl.sk Telephone: +421 2 50 70 11 11 | |
| Slovakia | Európske spotrebiteľské centrum v Slovenskej republike | European Consumer Centre (ECC Slovakia) | Adress: Mlynské Nivy 44/a 82715 Bratislava Email: ECCNET-SK@ec.europa.eu Website: https://esc-sr.sk/ Telephone: +421 905 528 477 | ||
| Slovakia | Štátna veterinárna a potravinová správa SR | State Veterinary and Food Administration of the Slovak Republic | Directive 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s): | Adress: Botanická č. 17 842 13 Bratislava Email: sekretariatUR@svps.sk Website: http://www.svps.sk Telephone: +421 2 602 57 212 | |
| Slovakia | Rada pre vysielanie a retransmisiu | Council for Broadcasting and Retransmission | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Palisády 36 81106 Bratislava Email: office@rvr.sk Website: http://rvr.sk Telephone: +421 2 20 90 65 00 | |
| Slovakia | Národná banka Slovenska | National Bank of Slovakia | Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s): | Adress: Imricha Karvaša 1 81325 Bratislava Email: cpc@nbs.sk Website: https://www.nbs.sk/en/home Telephone: +421 2 5787 1111 | |
| Slovakia | Úrad pre reguláciu elektronických komunikácií a poštových služieb | Regulatory Authority for Electronic Communications and Postal Services | Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Továrenská 7 828 55 Bratislava Email: inspection@teleoff.gov.sk Website: https://www.teleoff.gov.sk/ Telephone: +421 2 57 881 111 | |
| Slovakia | Ústav štátnej kontroly veterinárnych biopreparátov a liečiv | Institute for State Control of Veterinary Biologicals and Medicines, Slovakia | Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Biovetská 34 949 01 Nitra Email: uskvbl@uskvbl.sk Website: http://www.uskvbl.sk/ Telephone: +421 37 65 15 5067 | |
| Slovakia | Ministerstvo hospodárstva SR - odbor ochrany spotrebiteľa | Ministry of Economy - consumer protection (CPC - SLO) | Adress: Mlynské Nivy 44/a 827 15 Bratislava Email: cpc@mhsr.sk Website: https://www.mhsr.sk Telephone: +421 2 4854 2433 | ||
| Slovakia | Slovenská obchodná inšpekcia | Slovak Trade Inspection | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Bajkalská 21/A 827 99 Bratislava 27 Email: imi@soi.sk Website: http://www.soi.sk Telephone: +421 2 58272 -123, -159 | |
| Slovakia | Úrad pre reguláciu sieťových odvetví | Regulatory Office for Network Industries | Directive 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODR | Adress: Bajkalská 27 820 07 Bratislava 27 Email: info@urso.gov.sk Website: https://www.urso.gov.sk Telephone: +421 2 581 004 11 | |
| Slovakia | Úrad verejného zdravotníctva SR | Public Health Authority of the Slovak Republic | Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s): | Adress: Trnavská cesta 52 826 45 Bratislava Email: uvzsr@uvzsr.sk Website: http://www.uvzsr.sk Telephone: +421 2 49284111 | |
| Slovenia | Banka Slovenije | Bank of Slovenia | Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Slovenska 35 1505 Ljubljana Email: OK-Vlozisce@bses.bsi.si Website: http://www.bsi.si Telephone: +386 1 471 9000 | |
| Slovenia | Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS) | Agency for communication networks and services of the Republic Slovenia (AKOS) | Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services | Adress: Stegne 7 1000 Ljubljana Email: info.box@akos-rs.si Website: https://www.akos-rs.si/akos Telephone: +386 1 583 63 00 | |
| Slovenia | Javna agencija Republike Slovenije za zdravila in medicinske pripomočke (JAZMP) | Agency for Medicinal Products and Medical Devices of the Republic of Slovenia (JAZMP) | Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Slovenčeva ulica 22 1000 Ljubljana Email: info@jazmp.si Website: https://www.jazmp.si/o-nas/ Telephone: +386 8 2000 500 | |
| Slovenia | Uprava Republike Slovenije za pomorstvo (URSP) | Slovenian Maritime Administration (URSP) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway | Adress: Ukmarjev trg 2 6000 Koper Email: ursp.box@gov.si Website: https://www.gov.si/drzavni-organi/ Telephone: +386 5 663 21 00 | |
| Slovenia | Javna agencija za civilno letalstvo | Civil Aviation Agency (CAA) Slovenia | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: Kotnikova 19A 1000 Ljubljana Email: info@caa.si Website: https://www.caa.si/ Telephone: +386 1 244 66 01 | |
| Slovenia | Tržni inšpektorat Republike Slovenije | Market Inspectorate | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Dunajska cesta 160 1000 Ljubljana Email: gp.tirs@gov.si Website: http://www.ti.gov.si Telephone: +386 1 280 8700 | |
| Slovenia | Ministrstvo za gospodarski razvoj in tehnologijo (NIMIC - SOLVIT Centre) | Ministry of Economic Development and Technology (NIMIC - SOLVIT Centre) (CPC - SLO) | Adress: Kotnikova 5 1000 Ljubljana Email: gp.mgrt@gov.si Website: https://www.gov.si Telephone: +386 1 400 36 00 | ||
| Slovenia | Inšpektorat Republike Slovenije za infrastrukturo | Infrastructure Inspectorate of the Republic of Slovenia | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Vožarski pot 12 1000 Ljubljana Email: gp.irsi@gov.si Website: https://www.gov.si/ Telephone: +386 1 420 44 88 | |
| Slovenia | Zavod PIP - Pravni in informacijski center Maribor | Zavod PIP - Legal advice and information center Maribor | Adress: Gosposvetska cesta 86 2000 Maribor Email: pip@zavodpip.si Website: https://www.zavodpip.si/ Telephone: +386 2 234 21 46 | ||
| Slovenia | Trgovinska zbornica Slovenije | Slovenian chamber of commerce | Adress: Dimičeva ulica 13 1000 Ljubljana Email: tajnistvo@tzslo.si Website: http://www.tzslo.si Telephone: +386 1 5898 213 | ||
| Slovenia | Evropski potrošniški center Slovenija | European Consumer Centre (ECC Slovenia) | Adress: Kotnikova ulica 5 1000 Ljubljana Email: epc.mgrt@gov.si Website: https://www.epc.si/pages/si/domov.php Telephone: 00386 1 400 3757 | ||
| Slovenia | Zveza potrošnikov slovenije | Slovene Consumers' Association | Adress: Tržaška cesta 2 1000 Ljubljana Email: Zps@zps.si Website: http://www.zps.si Telephone: +386 1 474 06 00 | ||
| Slovenia | Inšpektorat Republike Slovenije za kmetijstvo, gozdarstvo, lovstvo in ribištvo (IRSKGLR) | Inspectorate of Republic Slovenia for agriculture, forestry, hunting and fisheries (IRSKGLR) | Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s): | Adress: Dunajska 58 1000 Ljubljana Email: irskglr.mkgp@gov.si Website: https://www.gov.si/ Telephone: +386 1 434 5700 | |
| Spain | * National coverage / competence (ES) | Subdirección General de Coordinación, Calidad y Cooperación en Consumo. Dirección General de Consumo (Ministerio de Consumo ) | Delegated coordinator for consumer services (CPC - SLO) - General Directorate of Consumers (Ministry of Health, Consumers and Social Welfare) | Adress: C/ Príncipe de Vergara 54 28006 Madrid Email: dgconsumo@mscbs.es Website: https://www.mscbs.gob.es/ Telephone: +34 91 822 45 05 | |
| Spain | * National coverage / competence (ES) | Agencia Española de Medicamentos y Productos Sanitarios (AEMPS) | Spanish Agency of Medecines and Health Care Products (AEMPS) | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Calle Campezo 1, Edificio 8. 28022 Madrid Email: sgicm@aemps.es Website: https://www.aemps.gob.es/ Telephone: +34 918225201 / +34 918225202 |
| Spain | * National coverage / competence (ES) | Agencia Estatal de Seguridad Aérea (AESA) | State Air Safety Agency (AESA) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights | Adress: Av. General Perón 40, portal B, 1ª planta, Madrid 28020 Madrid Email: Website: https://www.seguridadaerea.gob.es/ Telephone: +34 91 396 84 96 / +34 91 3968078-81 / +34 91 396 85 93 |
| Spain | * National coverage / competence (ES) | Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales. Ministerio de Asuntos Económicos y Transformación Digital | State Secretariat of Telecommunications and Digital Infrastructures - Ministry of Economic Affairs and Digital Transformation | Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s): | Adress: Poeta Joan Maragall, 41 28071 Madrid Email: contact@economia.gob.es Website: https://www.mineco.gob.es/portal/site/mineco/consulta_general Telephone: +34 91 258 28 52 |
| Spain | * National coverage / competence (ES) | Comisión Nacional del Mercado de Valores (CNMV) | National Securities / Stock Market Commission (CNMV) - Competent body for the supervision and inspection of the securities markets. | Adress: Calle Edison nº 4 28006 Madrid Email: ServicioJuridico@cnmv.es Website: https://www.cnmv.es Telephone: +34 91 585 15 10 | |
| Spain | * National coverage / competence (ES) | Centro Europeo del Consumidor en España | European Consumer Centre (ECC Spain) | Adress: Príncipe de Vergara 54 28006 Madrid Email: cec@mscbs.es Website: https://cec.consumo.gob.es Telephone: +34 9108224420 | |
| Spain | * National coverage / competence (ES) | Asociación de Consumidores y Usuarios en Acción - FACUA | Association of Consumers and Users in Action - FACUA | Adress: C/Bécquer 25B 41002 Sevilla Email: facua@facua.org Website: https://facua.org Telephone: +34 661279323 | |
| Spain | * National coverage / competence (ES) | Asociación de Usuarios de la Comunicación - AUC (ACU) | Association of Communications Users - AUC (ACU) | Adress: Ibiza,72-6º B 28009 Madrid Email: auc@auc.es Website: https://www.auc.es Telephone: +34 915016773 | |
| Spain | * National coverage / competence (ES) | Subdirección General para la Sociedad Digital (Secretaría de Estado de Digitalización e Inteligencia Artificial. Ministerio de Asuntos Económicos y Transformación Digital) | General Subdirectorate of Information Society Services (State Secretariat for Telecommunications and the Information Society - Ministry of Industry, Energy and Tourism) | Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s): | Adress: c/ Poeta Joan Maragall, 41 28020 Madrid Email: sgsd@economia.gob.es Website: http://www.lssi.es Telephone: +34 913463368 |
| Spain | * National coverage / competence (ES) | Confederación, de ámbito estatal, de Consumidores y Usuarios (CECU) | State Confederation of Consumers and Users (CECU) | Adress: C/ Mayor, nº 45, piso 2º 28013 Madrid Email: cecu@cecu.es Website: http://www.cecu.es Telephone: +34 913641384 | |
| Spain | * National coverage / competence (ES) | Organización de Consumidores y Usuarios - OCU | Consumers and Users Organisation (OCU) | Adress: Albarracín, 21 28037 Madrid Email: ocu_market@ocu.org Website: https://www.ocu.org Telephone: +34 917226061 | |
| Spain | * National coverage / competence (ES) | Agencia Española de Protección de Datos | SA Spain (Spanish Agency for Data Protection) | Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s): | Adress: Jorge Juan, 6 28001 Madrid Email: IMI@aepd.es Website: http://www.aepd.es Telephone: +34 901 100 099 / +34 91 2663517 |
| Spain | * National coverage / competence (ES) | Ministerio de Transportes, movilidad y Agenda Urbana. Dirección General de Transporte Terrestre. (Subdirección General de Inspección) | Ministry of Transports, Mobility and Urban Agenda - Directorate General for Ground Transport (General Directorate of Inspection) | Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Paseo de la Castellana, 67 28071 Madrid Email: dirgtt@fomento.es Website: https://www.fomento.gob.es/transporte_terrestre Telephone: +34 915978043 |
| Spain | * National coverage / competence (ES) | Banco de España | Bank of Spain | Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Alcalá 48 28014 Madrid Email: conducta.entidades@bde.es Website: https://www.bde.es/bde/es/ Telephone: +34 91 338 80 18 |
| Spain | Andalusia | Autoridad Competente Regional. Junta de Andalucía. Protección de consumidores en el ámbito de consumo. | Regional Competent Authority for consumer protection in the area of consumption - Andalusian Government (Autonomous Community of Andalusia) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Avenida de la Innovación s/n. Edificio Arena 1 41020 Sevilla Email: dg.consumo.csalud@juntadeandalucia.es Website: https://www.juntadeandalucia.es Telephone: +34 955041089 |
| Spain | Andalusia | Junta de Andalucía. Dirección General de Calidad, Innovación y Fomento del Turismo. | Regional Competent Authority for consumer protection in the area of tourism - Andalusian Government (Autonomous Community of Andalusia) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Plaza Nueva, 4 2ª planta 41071 Sevilla Email: natividadm.bejarano@juntadeandalucia.es Website: Telephone: +34 955065080 |
| Spain | Andalusia | Autoridad competente regional de la Junta de Andalucía a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Movilidad | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Avda. Diego Martínez Barrio, nº 10 41071 Sevilla Email: informacion@juntadeandalucia.es Website: Telephone: +34 955 92 68 00 | |
| Spain | Aragon | Departamento de Industria, Competitividad y Desarrollo Empresarial. Servicio de Ordenación y Regulación de las Actividades Turísticas. Gobierno de Aragón | Competent authority for tourism agencies and professionals (autonomous community of Aragon) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Dirección General de Turismo. Gobierno de Aragón.-Paseo de María Agustín nº 36. 50071 Zaragoza Email: sot@aragon.es Website: http://www.aragon.es/ Telephone: +34 976 714737 |
| Spain | Aragon | Gobierno de Aragón. Dirección General de Protección de Consumidores y Usuarios. | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Vía Universitas 36, Planta 6ª 50017 Zaragoza Email: consumo@aragon.es Website: https://www.aragon.es/-/consumo-1 Telephone: +34 976712244 | |
| Spain | Balearic Islands | Comunidad Autónoma de las Illes Balears. Dirección General de Movilidad y Transporte Terrestre | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Eusebi Estada, 28, 1º piso 7004 Palma de Mallorca Email: directorgeneral@dgmobil.caib.es Website: Telephone: +34 971 17 71 81 | |
| Spain | Balearic Islands | Govern de les Illes Balears. Conselleria de Salut i Consum. Direcció General de Consum. | Regional competent authority for consumer services (autonomous community of the Balearic Islands) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Carrer de Jesús, 38 A 7010 Palma Email: inspeccio@dgconsum.caib.es Website: http://www.caib.es/govern/organigrama/area.do?coduo=2390671&lang=ca Telephone: +34 971784996 |
| Spain | Balearic Islands | Govern de les Illes Balears. Dirección General de Turismo | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: C/ de Montenegro, 5 7012 Palma de Mallorca Email: ordenacioturistica@dgoturis.caib.es Website: http://www.caib.es/ Telephone: +34 971 17 66 00 | |
| Spain | Basque country | Turismo, autoridad competente en el País Vasco | Regional competent authority for tourism (Basque Country) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s): | Adress: Donosti 1 1010 Vitoria-Gasteiz Email: secretaria.turismo@euskadi.eus Website: https://www.euskadi.eus/gobierno-vasco/ Telephone: +34 945019927 |
| Spain | Basque country | Gobierno Vasco - Instituto Vasco de Consumo - Kontsumobide | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Avda. de Santiago, 11 1002 Vitoria-Gasteiz Email: kontsumobide@kontsumobide.eus Website: http://www.kontsumobide.euskadi.eus Telephone: +34 945062140 | |
| Spain | Canary Islands | Autoridad regional en el Gobierno de Canarias a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Prof. Agustín Millares Carló, 22 Edf. Servicios Múltiples I Planta 11ª 35071 Las Palmas de Gran Canaria Email: dgtranstf.copt@gobiernodecanarias.org Website: https://www.gobiernodecanarias.org/transportes/index.html Telephone: +34 928 11 52 50 | |
| Spain | Canary Islands | Gobierno de Canarias. Dirección General de Comercio y Consumo. | Directorate General for Commerce and Consumers (Autonomous Community of the Canary Islands) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Avenida Francisco La Roche, nº 35, Edificio de Usos Múltiples I, planta 8ª 38071 Santa Cruz de Tenerife Email: inspeccioncc.consumo@gobiernodecanarias.org Website: https://www.gobiernodecanarias.org/consumo Telephone: +34 922924741 / +34 922924748 |
| Spain | Canary Islands | Dirección General de Ordenación y Promoción Turística - Gobierno de Canarias | Directorate General for Tourism Development and Promotion (Autonomous Community of Canary Islands) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: C/ León y Castillo 200. Edificio Servicios Mútltiples III. 5ª Planta. 35071 Las Palmas de Gran Canaria Email: amedpen@gobiernodecanarias.org Website: https://www.gobiernodecanarias.org/turic/ Telephone: +34 928 45 58 19 |
| Spain | Cantabria | Autoridad regional en la Comunidad Autónoma de Cantabria a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y Comunicaciones | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Cádiz, nº 2, 1º 39002 Santander Email: ttesycom@cantabria.es Website: http://www.cantabria.es/web/ Telephone: +34 942367412 | |
| Spain | Cantabria | Gobierno de Cantabria. Dirección General de Comercio y Consumo | Regional competent authority for consumer services (autonomous community of Cantabria) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Albert Einstein, 2 (PCTCAN) 39011 S Santander Email: dgcomercioconsumo@cantabria.es Website: http://www.dgicc.cantabria.es/web/direccion-general-industria/inicio_consumo Telephone: +34 942 20 00 33 |
| Spain | Cantabria | Dirección General de Turismo. Consejería de Industria, Turismo, Innovación, Transporte y Comercio. Comunidad Autónoma de Cantabria. | Competent authority for the recognition of professional qualifications of tourist guides (Autonomous Community of Cantabria) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: C/ Albert Einstein, 4 39011 Santander Email: garcia_cm@cantabria.es Website: https://www.cantabria.es/web/consejeria-de-innovacion-industria-turismo-y-comercio Telephone: +34 942 20 82 65 |
| Spain | Castile and Leon | Servicio de Empresas y Actividades Turísticas - Dirección General de Turismo - Consejería de Cultura, Turismo y Deporte - Junta de Castilla y León | Authority responsible for Tourism companies and activities (autonomous community of Castile and Leon) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Paseo de Filipinos,1- Planta 3 47007 Valladolid Email: antsante@jcyl.es Website: http://www.jcyl.es Telephone: +34 983411910 |
| Spain | Castile and Leon | Autoridad competente regional de la Junta de Castilla y León a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Rigoberto Cortejoso, 14. Planta 1ª Despacho 166. Edificio de Medio Ambiente 47014 Valladolid Email: area.dg.transportes@jcyl.es Website: https://www.jcyl.es/ Telephone: +34 983419479 | |
| Spain | Castile and Leon | Junta de Castilla y León. Dirección General de Comercio y Consumo. | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: C/ Jacinto Benavente, 2. 47195 Arroyo de la Encomienda (Valladolid) Email: comercioyconsumo@jcyl.es Website: https://consumo.jcyl.es Telephone: +34 983 324 392 | |
| Spain | Castile-La Mancha | Direccion General de Turismo, Comercio y Artesanía (Castilla-La Mancha) | Competent authority for travel agencies, tour operators, tourist guides (autonomous community of Castile-La Mancha) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Avenida Irlanda, número 14 45071 Toledo Email: dgturismo-artesania@jccm.es Website: http://www.castillalamancha.es Telephone: +34 925267996 |
| Spain | Castile-La Mancha | Dirección General de Transportes y Movilidad. Junta de Comunidades de Castilla La Mancha | Regional competent authority for transport (autonomous community of Castile-La Mancha) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Paseo Cristo de la Vega s/n 45071 Toledo Email: dgtransportes.fomento@jccm.es Website: http://www.castillalamancha.es Telephone: +34 925267866 |
| Spain | Castile-La Mancha | Dirección General de Agenda 2030 y Consumo (Comunidad Autónoma de Castilla-La Mancha) | Regional competent authority for consumer services (autonomous community of Castile-La Mancha) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: C/ Río Estenilla, s/n 45071 Toledo Email: dg2030yconsumo@jccm.es Website: http://www.jccm.es Telephone: +34 925267800 |
| Spain | Catalonia | Autoridad regional en la Generalitat de Cataluña a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y Movilidad | Regional competent authority for Consumer Protection Cooperation (CPC) in the area of transport - Directorate General of Transport and Mobility (autonomous community of Catalonia) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Avda./ Josep Tarradellas, 2-6, 5ª planta 8029 Barcelona Email: transporte@gencat.cat Website: http://www.territori.gencat.cat Telephone: +34 93 495 80 76 |
| Spain | Catalonia | Generalitat de Catalunya. Inspecció de Consum de l'Agència Catalana de Consum (autoritat per CPC) | Regional competent authority for Consumer Protection Cooperation (CPC) - Consumer Inspection of the Catalan Consumer Agency (autonomous community of Catalonia) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Calle Foc, 57 8038 Barcelona Email: inspeccioimi.consum@gencat.cat Website: http://www.consum.cat Telephone: +34 935516666 |
| Spain | Ceuta (autonomous city) | Ciudad Autónoma de Ceuta. Consejería de Sanidad, Servicios Sociales e Igualdad. Servicio de Consumo | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Pza de la Constitución Acceso 1 A 51001 Ceuta Email: serviciossociales@ceuta.es Website: Telephone: +34 956515604 | |
| Spain | Extremadura | Autoridad regional de la Junta de Extremadura para Cooperación en Protección de Consumidores en el ámbito del turismo. Dirección General de Turismo | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Avda de las Comunidades s/n 6800 Mérida Email: consumo@juntaex.es Website: http://www.juntaex.es/web/ Telephone: +34 91 585 15 10 | |
| Spain | Extremadura | Autoridad competente regional del Gobierno de Extremadura a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Avda. de las Comunidades s/n. 6800 Mérida (Badajoz) Email: transporte@juntaex.es Website: Telephone: +34 924 33 23 15 | |
| Spain | Extremadura | Instituto de Consumo de Extremadura (INCOEX) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Calle Adriano, 4, 1ª planta 6800 Mérida Email: controlmercadoincoex@salud-juntaex.es Website: https://saludextremadura.ses.es/incoex/ Telephone: +34 924004700 | |
| Spain | Foral Community of Navarre | Autoridad competente regional en el Gobierno de Navarra a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas e Infraestructuras | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Alhóndiga,1, 2ª planta. 31002 Pamplona Email: obras.publicas@navarra.es Website: http://www.cfnavarra.es/obraspublicas/ Telephone: +34 848 42 74 16 | |
| Spain | Foral Community of Navarre | Gobierno de Navarra. Dirección del Servicio de Ordenación y Fomento del Turismo y del Comercio | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: C/Navarrería 39 31001 Pamplona-Iruña Email: Website: https://www.turismo.navarra.es Telephone: +34 848 42 77 55 | |
| Spain | Foral Community of Navarre | Gobierno de Navarra. Dirección de Servicio de Consumo y Arbitraje (Kontsumo eta Arbitraje Zerbitzuko Zuzendari) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Amaya, 2A 31002 Pamplona Email: infoconsumo@navarra.es Website: http://www.navarra.es/home_es/Temas/Consumo/ Telephone: +34 848427739 | |
| Spain | Galicia | Xunta de Galicia. Agencia de Turismo de Galicia | Regional competent authority for the promotion, management and services in the area of tourism (Autonomous Community of Galicia) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Carretera Santiago - Noia km 3. A Barcia 15897 Santiago de Compostela- A Coruña Email: secretaria.turismo@xunta.es Website: http://turismo.xunta.es/ Telephone: +34 981 546 351 |
| Spain | Galicia | Xunta de Galicia. Dirección General de Movilidad. | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Edificio Administrativo San Caetano, s/n 15707 Santiago de Compostela Email: mobilidade.cim@xunta.gal Website: https://infraestruturasemobilidade.xunta.gal/mobilidade Telephone: +34 981 544581 | |
| Spain | Galicia | Xunta de Galicia. Instituto Gallego del Consumo y de la Competencia (IGCC) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Avda. Gonzalo Torrente Ballester 1-5 bajo 15707 Santiago de Compostela Email: igc.produtos@xunta.gal Website: https://consumo.xunta.gal/es Telephone: +34 981 545 389 | |
| Spain | La Rioja | Autoridad Competente en la Comunidad Autónoma de la Rioja a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas y Transportes | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Marqués de Murrieta,76 26071 Logroño Email: servicio.transportes@larioja.org Website: https://web.larioja.org/ Telephone: +34 941 29 12 89 | |
| Spain | La Rioja | Gobierno de la Rioja. Dirección General de Salud Pública, Consumo y Cuidados | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: C/ Vara de Rey, 8 26001 Logroño Email: consumo.control@larioja.org Website: https://www.larioja.org/ Telephone: +34 941291200 | |
| Spain | La Rioja | Gobierno de la Rioja. Dirección General de Turismo. | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Avda Zaragoza 21. 26071 Logroño Email: dg.turismo@larioja.org Website: http://www.larioja.org/ Telephone: +34 941291100 | |
| Spain | Madrid | Comunidad de Madrid. Dirección General de Comercio y Consumo. | General Directorate of Commerce and Consumumption (autonomous community of Madrid) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Ramírez de Prado 5bis. 1 planta 28045 Madrid Email: consumo.inspeccion@madrid.org Website: http://www.madrid.org/ Telephone: +34 91 3105 771 |
| Spain | Madrid | Autoridad regional en la Comunidad Autónoma de Madrid a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y Movilidad | Regional competent authority for consumer protection cooperation in area of transport - General Directorate of Transport and Mobility (autonomous community of Madrid) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Orense, 60 28020 Madrid Email: transportes.dgt@madrid.org Website: Telephone: +34 91 580 29 05 |
| Spain | Madrid | Comunidad Autónoma de Madrid. Dirección General de Turismo | General Directorate of Commerce and Consumption (autonomous community of Madrid) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: C/ Alcalá 26 1ª (entrada por Cedaceros 1) 28014 Madrid Email: destinos.turisticos@madrid.org Website: https://www.esmadrid.com Telephone: +34 917206700 |
| Spain | Melilla (autonomous city) | Ciudad Autónoma de Melilla. Dirección General de Salud Pública y Consumo | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Ctra. Alfonso XIII, 52-54 52005 Melilla Email: consumo@melilla.es Website: http://www.melilla.es/melillaPortal/ Telephone: +34 952 97 62 51 | |
| Spain | Principality of Asturias | Principado de Asturias. Dirección General de Movilidad y Conectividad. | Regional competent authority responsible for mobility and connectivity (autonomous community of the Principality of Asturias) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Trece Rosas, 2 - Planta 3ª Sector derecho 33005 Oviedo Email: movilidad@asturias.org Website: http://www.asturias.es/ Telephone: +34 985105541 |
| Spain | Principality of Asturias | Principado de Asturias. Agencia de Seguridad Alimentaria, Sanidad Ambiental y Consumo. | Regional competent authority responsible for food safety, environmental health and consumers (autonomous community of the Principality of Asturias) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Ciriaco Miguel Vigil nº 9-1ª planta 33005 Oviedo Email: asac@asturias.org Website: http://www.consumoastur.es Telephone: +34 985106870 |
| Spain | Principality of Asturias | Principado de Asturias. Vice consejería de Turismo | Regional competent authority for tourism and the regulation of tourism companies and tourist activities (autonomous community of the Principality of Asturias) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: C/ Eduardo Herrera "Herrerita" s/n. 1ª Planta 33006 Oviedo Email: turismo@asturias.org Website: Telephone: +34 98510771 |
| Spain | Region of Murcia | Comunidad Autónoma de la Región de Murcia. Dirección General de Comercio, Consumo y Artesanía | General Directorate of Commerce, Consumers and Crafts (autonomous community of the Region of Murcia) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: Ronda de Levante 11, 3 Planta. 30071 Murcia Email: inspeccionconsumo@carm.es Website: https://www.carm.es/ Telephone: +34 981753869 |
| Spain | Region of Murcia | Autoridad regional competente en la Comunidad Autónoma Región de Murcia a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes Costas y Puertos. | Regional competent authority for Consumer Protection Cooperation (CPC) in the field of transport - General Directorate of Coastal and Port Transport (autonomous community of the Region of Murcia) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: Pza. de Santoña, 6. 1ª planta 30006 Murcia Email: sis.ttes@carm.es Website: http://www.carm.es Telephone: +34 968362378 |
| Spain | Region of Murcia | Comunidad Autónoma de la Región de Murcia. Dirección General del Instituto de Turismo de la Región de Murcia (ITREM) | Tourism Institute - Directorate general (ITREM) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: Avda. Juana Jugan 2. 30006 Murcia Email: comunicacion@murciaturistica.es Website: https://www.itrem.es/itrem/inicio Telephone: +34 968 357761 / +34 968 277716 |
| Spain | Valencian Community | Generalitat. Comunitat Valenciana. Presidència de la Generalitat. Direcció General de Turisme. | Regional competent authority for travel agencies, tour operators and guides and other tourism enterprises (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking | Adress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre-Torre 2 46018 Valencia Email: Website: http://www.comunitatvalenciana.com Telephone: +34 961209804 |
| Spain | Valencian Community | Generalitat. Comunitat Valenciana. Conselleria de Economía Sostenible, Sectores Productivos, Comercio y Trabajo. Dirección General de Comercio y Consumo. Subdirección General de Comercio y Consumo | Regional competent authority for consumer services (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community) | Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODR | Adress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre. Torre 2, Planta 6 46018 Valencia Email: rosell_ber@gva.es Website: http://www.indi.gva.es/web/consumo Telephone: +34 961209467 |
| Spain | Valencian Community | Generalitat. Comunitat Valenciana. Conselleria de Política Territorial, Obres Públiques i Mobilitat. Direcció General d’Obres Públiques, Transport i Mobilitat Urbana | Regional competent authority for land transport (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community) | Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport | Adress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre - Torre 1 46018 Valencia Email: Website: http://politicaterritorial.gva.es/es/conselleria Telephone: +34 961208475 |
| Sweden | Konsumentverket | Swedish Consumer Agency (CPC - SLO) | Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODR | Adress: Tage Erlandergatan 8A SE - 651 02 Karlstad Email: konsumentverket@konsumentverket.se Website: http://www.konsumentverket.se Telephone: +46 771423300 | |
| Sweden | Svensk Handel | Swedish Trade Federation | Adress: Regeringsgatan 60 103 29 Stockholm Email: info@svenskhandel.se Website: http://www.svenskhandel.se Telephone: +46 010 47 18 500 | ||
| Sweden | Läkemedelsverket | Medical Products Agency | Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s): | Adress: Dag Hammaskjölds väg 42 751 03 Uppsala Email: registrator@mpa.se Website: http://www.lakemedelsverket.se Telephone: +46 18 17 46 00 | |
| Sweden | Sveriges Konsumenter | The Swedish Consumers’ Association | Adress: Hornsgatan 172 10064 Stockholm Email: info@sverigeskonsumenter.se Website: https://www.sverigeskonsumenter.se/ Telephone: +46 86744300 | ||
| Sweden | Finansinspektionen | The Swedish Financial Supervisory Authority | Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s): | Adress: Brunnsgatan 3 103 97 Stockholm Email: finansinspektionen@fi.se Website: http://www.fi.se Telephone: +46 08-40898000 |