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Single Liaison Officers

(click here to see the competent authorities or download both table in pdf : SLO and CA)

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CountryRegion  Official nameInformal title (EN)Legal responsibilityContact details
Austria
Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz - Bereich Konsumentenschutz (SLO)
Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Stubenring 1 1010 Wien  Email: cpc@sozialministerium.at  Website: http://www.sozialministerium.at     Telephone: +43 1 711000
Belgium
Algemene directie Economische Inspectie - Dienst Internationale Samenwerking (Federale Overheidsdienst Economie, K.M.O., Middenstand en Energie), Directions générale  de l'Inspection économique - Service de coopération internationale (Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie), Generaldirektion Wirtschaftsinspektion – Dienst für internationale Zusammenarbeit (föderaler öffentlicher Dienst für Wirtschaft, KMU und Energie)Directorate General for Enforcement and Mediation - International Cooperation Service (Federal Public Service of Economy, SME and Energy) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Koning Albert II-laan 16 1000 Brussel  Email: Eco.inspec.int@economie.fgov.be  Website: http://economie.fgov.be     Telephone: +32 2 277 86 54
Bulgaria
Комисия за защита на потребителитеCommission for Consumer Protection - (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: ул. Врабча 1 1000 София  Email: info@kzp.bg  Website: https://kzp.bg/     Telephone: +359 2 9330 565
Croatia
Državni inspektorat Republike HrvatskeState inspectorate (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Šubićeva 29 10000 Zagreb  Email: pisarnica.dirh@dirh.hr  Website: https://dirh.gov.hr/     Telephone: +385 1 2375 344
Cyprus
Υπηρεσία Προστασίας Καταναλωτή (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Consumer Protection Service (Ministry of Energy, Commerce and Industry) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: 6 Andreas Araouzos street 1421 Nicosia  Email: ccps@mcit.gov.cy  Website: http://www.mcit.gov.cy     Telephone: +357 22200915
Czechia
Ministerstvo průmyslu a obchodu (NIMIC - SOLVIT Centre)Ministry of Industry and Trade - Legislation Department (NIMIC - SOLVIT Centre) (CPC - SLO)
Adress: Na Františku 32 11015 Praha  Email: imi@mpo.cz  Website: http://www.mpo.cz     Telephone: +420 224 852 977
Denmark
ForbrugerombudsmandenDanish Consumer Ombudsman (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Carl Jacobsens Vej 35 2500 Valby  Email: forbrugerombudsmanden@forbrugerombudsmanden.dk Website: https://www.forbrugerombudsmanden.dk     Telephone: +45 41 71 51 51
Estonia
Tarbijakaitse ja Tehnilise Järelevalve AmetConsumer Protection and Technical Regulatory Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Endla 10a 10122 Tallinn  Email: info@ttja.ee  Website: https://www.ttja.ee     Telephone: +372 6672000
Finland
Kilpailu- ja kuluttajavirasto (NIMIC), Konkurrens- och konsumentverket (NIMIC)Finnish Competition and Consumer Agency (NIMIC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Lintulahdenkuja 2, PL 5 00531 Helsinki  Email: nimic@kkv.fi  Website: http://www.kkv.fi     Telephone: +358 295053198
France
Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)Directorate General for Competition, Consumption and Fraud Prevention (DGCCRF) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: 59 boulevard Vincent-Auriol 75703 Paris  Email: communication@dgccrf.finances.gouv.fr  Website: https://www.economie.gouv.fr/dgccrf     Telephone: +33 1 44 97 23 89
Germany
Bundesministerium der Justiz und für Verbraucherschutz (BMJV)Federal Ministry of Justice and Consumer Protection (CPC - SLO)
Adress: Mohrenstraße 37 10117 Berlin  Email: CPC-SLO-Germany@bmjv.bund.de  Website: https://www.bmjv.de/EN/Home/home_node.html     Telephone: +49 30 18 5800
Greece
Υπουργείο Ανάπτυξης και Επενδύσεων Γενική Γραμματεία Εμπορίου & Προστασίας Καταναλωτή Γενική Διεύθυνση Προστασίας Καταναλωτή Διεύθυνση Πολιτικής και Ενημέρωσης  ΚαταναλωτήDirectorate for Consumer Policy and Information (Ministry of Development and Investments / General Secretariat for Commerce and Consumer Protection / General Directorate for Consumer Protection) (CPC - SLO)
Adress: Κάνιγγος 20 10181 Athens  Email: 1520@efpolis.gr  Website: http://www.mindev.gov.gr     Telephone: +30 2103893667, +30 2103893424, +30 2103893546
Hungary
Innovációs és Technológiai Minisztérium - Fogyasztóvédelemért felelős Helyettes Államtitkárság (ITM-FOHÁT)Ministry for Innovation and Technology - Deputy State Secretariat for Consumer Protection (CPC - SLO)Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Fő utca 44-50 1011 Budapest  Email: fogyasztovedelem@itm.gov.hu  Website: http://www.fogyasztovedelem.kormany.hu/     Telephone: +36 1 795 1700
Iceland
NeytendastofaConsumer enforcement agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Borgartun 21 105 Reykjavik  Email: postur@neytendastofa.is  Website: https://www.neytendastofa.is/     Telephone: +345 510 1100
Ireland
Coimisiún um Iomaíocht agus Cosaint Tomhaltóirí, Competition and Consumer Protection CommissionCompetition and Consumer Protection Commission (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Bloom House, Railway Street, DO1C576 Dublin 1  Email: CPCUnit@ccpc.ie  Website: https://www.ccpc.ie/     Telephone: +353 1 402 5500
Italy
Ministero dello Sviluppo Economico - Direzione Generale per il Mercato, La concorrenza, il Consumatore, la Vigilanza e la Normativa Tecnica (CPC - SLO)Ministry of Economic Development - General Directorate for the Market, Competition, Consumer, Supervision and Technical Regulations (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Via Sallustiana 53 00187 Roma  Email: dgmctcnt.div9@mise.gov.it  Website: http://www.sviluppoeconomico.gov.it     Telephone: +39 06 4705 5448
Latvia
Patērētāju tiesību aizsardzības centrsConsumer Rights Protection Centre (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Brīvības iela 55 LV-1013 Rīga  Email: ptac@ptac.gov.lv  Website: http://www.ptac.gov.lv     Telephone: +371 67388624
Lithuania
Valstybinė vartotojų teisių apsaugos tarnybaState Consumer Rights Protection Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Vilniaus g. 25 LT-01402 Vilnius  Email: tarnyba@vvtat.lt  Website: http://www.vvtat.lt/     Telephone: +370 5 262 67 51
Luxembourg
Ministère de la Protection des consommateurs Ministry of Consumer Protection (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: 271, route d'Arlon L-2011 Luxembourg  Email: cpc@mpc.etat.lu  Website: https://mpc.gouvernement.lu/fr.html     Telephone: +352 247-73700 
Malta
L-Awtorità Maltija tal-Kompetizzjoni u tal-Affarijiet tal-Konsumatur, Malta Competition and Consumer Affairs AuthorityMalta Competition and Consumer Affairs Authority (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: National Road HMR 9010 Blata l-Bajda, Hamrun  Email: notification.mccaa@mccaa.org.mt  Website: http://www.mccaa.org.mt/     Telephone: +356 23952000
Netherlands
Autoriteit Consument en MarktAuthority for Consumers and Markets (ACM) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Postbus 16326 2500 BH Den Haag  Email: CPC@acm.nl  Website: http://www.acm.nl     Telephone: +31 707222000
Norway
ForbrukertilsynetThe Consumer Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAdress: Sandakerveien 138 0484 Oslo  Email: post@forbrukertilsynet.no  Website: https://www.forbrukertilsynet.no/english     Telephone: +47 23400600
Poland
Urząd Ochrony Konkurencji i Konsumentów (UOKiK)Office for Competition and Consumer Protection (UOKiK) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: plac Powstańców Warszawy 1 PL-00-950 Warszawa  Email: dozik@uokik.gov.pl  Website: https://www.uokik.gov.pl     Telephone: +48 22 55 60 176
Portugal
Direção-Geral do ConsumidorConsumer Directorate - General (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):Adress: Praça Duque de Saldanha, 31, 1.º, 2.º, 3.º e 5.ºpisos 1069-013 Lisboa Lisboa  Email: CPC.IMI@dg.consumidor.pt  Website: https://www.consumidor.gov.pt/     Telephone: +351 21 356 46 00
Romania
Autoritatea Nationala pentru Protectia ConsumatorilorAuthority for consumer protection (ANPC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Bd Aviatorilor nr. 72 011865 Bucuresti  Email: cabinet@anpc.ro  Website: http://www.anpc.ro     Telephone: +40 21 312 12 75
Slovakia
Ministerstvo hospodárstva SR - odbor ochrany spotrebiteľaMinistry of Economy - consumer protection (CPC - SLO)
Adress: Mlynské Nivy 44/a 827 15 Bratislava  Email: cpc@mhsr.sk  Website: https://www.mhsr.sk     Telephone: +421 2 4854 2433
Slovenia
Ministrstvo za gospodarski razvoj in tehnologijo (NIMIC - SOLVIT Centre)Ministry of Economic Development and Technology (NIMIC - SOLVIT Centre) (CPC - SLO)
Adress: Kotnikova 5 1000 Ljubljana  Email: gp.mgrt@gov.si  Website: https://www.gov.si     Telephone: +386 1 400 36 00
Spain
Dirección General de Consumo (Ministerio de Sanidad, Consumo y Bienestar Social)Delegated coordinator for consumer services (CPC - SLO) - General Directorate of Consumers (Ministry of Health, Consumers and Social Welfare)
Adress: C/ Príncipe de Vergara 54 28006 Madrid  Email: dgconsumo@mscbs.es  Website: https://www.mscbs.gob.es/en/organizacion/ministerio/organizacion/sgralsanidad/dgcF.htm     Telephone: +34 91 822 45 05
Sweden
KonsumentverketSwedish Consumer Agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Tage Erlandergatan 8A SE - 651 02 Karlstad  Email: konsumentverket@konsumentverket.se  Website: http://www.konsumentverket.se     Telephone: +46 771423300




Competent Authorities:

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CountryRegion  Official NameInformal title (EN)Legal responsibilityContact details
Austria* National coverage / competence (AT)Schienen-Control GmbHSchienen-Control - independent regulator for the railways  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Linke Wienzeile 4/1/6 1060 Wien 
Email: office@apf.gv.at 
Website: https://www.schienencontrol.gv.at
Telephone: +43 01 5050707
Austria* National coverage / competence (AT)Schlichtungsstelle der Rundfunk und Telekom Regulierungs-GmbH (RTR-GmbH) für TelekommunikationTelecommunications-Conciliation body (RTR)  
Adress: Mariahilfer Straße 77-79 1060 Wien 
Email: rtr@rtr.at 
Website: https://www.rtr.at/schlichtungsstelle
Telephone: 0043 1 58058 0
Austria* National coverage / competence (AT)BundesarbeitskammerAustrian Chamber of Labour
Adress: Prinz-Eugen Straße 20-22 1040 Wien 
Email: gbr@akwien.at 
Website:
Telephone: 01 501651202
Austria* National coverage / competence (AT)Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz - Bereich Konsumentenschutz (SLO)Federal Ministry of Social Affairs, Health, Care and Consumer Protection - Directorate for Consumer Protection (SLO)  Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Stubenring 1 1010 Wien 
Email: cpc@sozialministerium.at 
Website: http://www.sozialministerium.at
Telephone: +43 1 711000
Austria* National coverage / competence (AT)FernmeldebüroTelecommunications Office  Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: Radetzkystraße 2 10030 Wien 
Email: office@fb.gv.at 
Website: https://fb.gv.at
Telephone: +43 01 711 00 654500
Austria* National coverage / competence (AT)Energie-Control Austria für die Regulierung der Elektrizitäts- und Erdgaswirtschaft (E-Control)e-Control - Regulatory authority responsible for establishing and complying with the rules on the Austrian energy market  
Adress: Rudolfsplatz 13a 1010 Wien 
Email: office@e-control.at 
Website: http://www.e-control.at
Telephone: 01 24724 0
Austria* National coverage / competence (AT)Europäisches Verbraucherzentrum ÖsterreichEuropean Consumer Centre (ECC Austria)  
Adress: Mariahilfer Straße 81 1060 Wien 
Email: info@europakonsument.at 
Website: https://europakonsument.at
Telephone: 01/ 588 77 81
Austria* National coverage / competence (AT)Finanzmarktaufsicht (FMA)Austrian Financial Market Authority (FMA)  
Adress: Otto-Wagner-Platz 5 1090 Wien 
Email: cpc@fma.gv.at 
Website: http://www.fma.gv.at
Telephone: 01 24959
Austria* National coverage / competence (AT)Bundesamt für Sicherheit im Gesundheitswesen Austrian Federal Office for Safety in Health Care (BASG)  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Traisengasse 5 1200 Wien 
Email: basg@basg.gv.at 
Website: http://www.basg.gv.at
Telephone: +43 050555
Austria* National coverage / competence (AT)Internet Ombudsstelle c/o Österreichisches Institut für angewandte TelekommunikationInternet Ombudsstelle c/o Austrian Institute for Applied Telecommunication   
Adress: Ungargasse 64-66/3/404 1030 Wien 
Email: kontakt@ombudsstelle.at 
Website: http://www.ombudsstelle.at
Telephone: +43 1 595 211 20
Austria* National coverage / competence (AT)Schutzverband gegen unlauteren WettbewerbAustrian Association against Unfair Competition  
Adress: Ditscheinergasse 4 1030 Wien 
Email: office@schutzverband.at 
Website: http://www.schutzverband.at
Telephone: 01-5057893 
Austria* National coverage / competence (AT)Bundesamt für Eich- und Vermessungswesen Federal Office of Metrology and Surveying  Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Schiffamtsgasse 1-3 1020 Wien 
Email: vbk@bev.gv.at 
Website: https://www.bev.gv.at/
Telephone: +43 01 211 10 0
Austria* National coverage / competence (AT)Kommunikationsbehörde Austria (KommAustria) Austrian Communications Authority (KommAustria)  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Mariahilfer Straße 77-79 1060 Wien 
Email: rtr@rtr.at 
Website: https://www.rtr.at
Telephone: +43 01 58058 0
Austria* National coverage / competence (AT)BundeskartellanwaltFederal Cartel Prosecutor  Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAdress: Schmerlingplatz 11 1016 Wien 
Email: CPC-Bundeskartellanwalt@justiz.gv.at 
Website: http://www.justiz.gv.at/bundeskartellanwalt
Telephone: +43 01 52152 0
Belgium* National coverage / competence (BE)Algemene directie Economische Inspectie - Dienst Internationale Samenwerking (Federale Overheidsdienst Economie, K.M.O., Middenstand en Energie), Directions générale  de l'Inspection économique - Service de coopération internationale (Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie), Generaldirektion Wirtschaftsinspektion – Dienst für internationale Zusammenarbeit (föderaler öffentlicher Dienst für Wirtschaft, KMU und Energie)Directorate General for Enforcement and Mediation - International Cooperation Service (Federal Public Service of Economy, SME and Energy) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Koning Albert II-laan 16 1000 Brussel 
Email: Eco.inspec.int@economie.fgov.be 
Website: http://economie.fgov.be
Telephone: +32 2 277 91 50
BelgiumBrussels-Capital RegionCentre Européen des Consommateurs (CEC Belgique), Europees Centrum voor de Consument (ECC België)European Consumer Centre (ECC Belgium)
Adress: Hollandstraat 13 1060 Brussel 
Email: info@eccbelgium.be 
Website: https://www.eccbelgium.be
Telephone: +32 2 542 33 46
BelgiumBrussels-Capital RegionTest Aankoop, Test Achats"Test Achats" / "Test shopping" (consumer organisation)
Adress: Hollandstraat 13 1060 Brussel 
Email: test-achats@test-achats.be 
Website: http://www.test-aankoop.be
Telephone: +32 2 542 32 32
Bulgaria
Комисия за защита на потребителитеCommission for Consumer Protection - (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: ул. Врабча 1 1000 София 
Email: info@kzp.bg 
Website: https://kzp.bg/
Telephone: +359 2 9330 565
Bulgaria
Изпълнителна агенция по лекарстватаBulgarian Drug AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Дамян Груев 8 1303 София 
Email: bda@bda.bg 
Website: https://www.bda.bg/bg/
Telephone: +359 28903555
Bulgaria
Българска народна банкаBulgarian National Bank  Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: пл. "Княз Александър I" № 1 1000 София 
Email: press_office@bnbank.org 
Website: http://www.bnb.bg
Telephone: +359 2 91459
Bulgaria
Изпълнителна агенция "Железопътна администрация" (НОБ)Railway Administration Executive Agency (NSA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAdress: ул. „Ген. Й. Гурко“ № 5 1000 София 
Email: kabinet-IAJA@mtitc.government.bg 
Website: http://www.iaja.government.bg
Telephone: +359 2 9409 428
Bulgaria
Министерство на икономикатаMinistry of Economy and EnergyDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Славянска 8 1000 София 
Email: e-docs@mi.government.bg 
Website: https://www.mi.government.bg
Telephone: +359 9407417
Bulgaria
Комисия за защита на конкуренциятаCommission on Protection of Competition  Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: бул. "Витоша" № 18 1000 София 
Email: cpcadmin@cpc.bg 
Website: http://www.cpc.bg
Telephone: +359 2 9356113
Bulgaria
Изпълнителна агенция “Автомобилна администрация”Executive Agency "Automobile Administration"Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: ул. “Гурко” №5 1000 София 
Email: avto_a@rta.government.bg 
Website: https://rta.government.bg/
Telephone: +359 29308833
Bulgaria
Министерство на туризмаMinistry of Economy and Energy, "Tourism Policy" DirectorateDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Adress: ул."Съборна" 1 1000 София 
Email: tourism@tourism.government.bg 
Website: http://www.tourism.government.bg/
Telephone: +359 29046871
Bulgaria
Главна дирекция ”Гражданска въздухоплавателна администрация”Directorate General Civil Aviation AdministrationDirective 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: ул. "Дякон Игнатий" № 9  1000 София 
Email: caa@caa.bg 
Website: http://www.caa.bg
Telephone: +359 2 948 80 27
Croatia
Hrvatska regulatorna agencija za mrežne djelatnosti Croatian Regulatory Authority for Network Industries  Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Roberta Frangeša Mihanovića 9 10 000 Zagreb 
Email: info@hakom.hr 
Website: http://www.hakom.hr
Telephone: + 385 1 700 7007
Croatia
Hrvatska agencija za civilno zrakoplovstvoCroatian Civil Aviation Agency  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: Ulica grada Vukovara 284 100000 Zagrab 
Email: ccaa@ccaa.hr 
Website: http://www.ccaa.hr
Telephone: 38512369300
Croatia
Ministarstvo gospodarstva i održivog razvoja (NIMIC - SOLVIT Centre)Ministry of Economy (NIMIC - SOLVIT Centre)
Adress: Ulica grada Vukovara 78 10000 Zagreb 
Email:  
Website: https://gospodarstvo.gov.hr/
Telephone: +385 (0)1 6109 370
Croatia
Agencija za elektroničke medijeAgency for Electronic Media  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Jagićeva 31 10 000 Zagreb 
Email: info@aem.hr 
Website: http://www.aem.hr
Telephone: +385 1 488 2613
Croatia
Državni inspektorat Republike HrvatskeState inspectorate (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Šubićeva 29 10000 Zagreb 
Email: pisarnica.dirh@dirh.hr 
Website: https://dirh.gov.hr/
Telephone: +385 1 2375 344
Croatia
Ministarstvo mora, prometa i infrastruktureMinistry of the Sea, Transport and Infrastructure  
Adress: Prisavlje 14 10 000  Zagreb 
Email: europski.poslovi@mmpi.hr 
Website:
Telephone: +385 1 6169 111
Cyprus
Υπηρεσία Προστασίας Καταναλωτή (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Consumer Protection Service (Ministry of Energy, Commerce and Industry) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: 2 Agapinoros Street, IRIS Tower  1421 Nicosia 
Email: ccps@meci.gov.cy 
Website: http://www.meci.gov.cy
Telephone: +357 22200915
Cyprus
Υπηρεσία Βιομηχανίας και Τεχνολογίας (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Industry and Technology Service (Ministry of Energy, Commerce and Industry)Directive 2000/31/EC on electronic commerce, Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: 6-8, Andreas Araouzos 1421 Λευκωσία 
Email: ltheodorou@meci.gov.cy 
Website: http://www.mcit.gov.cy
Telephone: +357 22867193
Cyprus
Υφυπουργείο ΝαυτιλίαςShipping Deputy MinistryLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAdress: Κυλλήνης - Μέσα γειτονιά 4007 Λεμεσός 
Email: maritimeadmin@dms.gov.cy 
Website: http://www.shipping.gov.cy
Telephone: +357 25 848100
Cyprus
Τμήμα Πολιτικής Αεροπορίας - Υπουργείο Συγκοινωνιών και ΈργωνCivil Aviation Department - Ministry of Transport, Communications and WorksLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: Πινδάρου 27 1429 Λευκωσία 
Email: director@dca.mcw.gov.cy 
Website: http://www.mcw.gov.cy/dca
Telephone: +357 22404102
Cyprus
Αρχή Ραδιοτηλεόρασης ΚύπρουCyprus Ratiotelevision AuthorityDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: 42 Athalassas Avenue 2012 Nicosia 
Email: crtauthority@crta.org.cy 
Website: http://www.crta.org.cy
Telephone: +357 22 512468
Cyprus
Τμήμα Εφόρου Εταιρειών και Διανοητικής Ιδιοκτησίας ( Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)Registrar of Companies and Official Receiver (D.R.C.O.R.) (Ministry of Energy, Commerce and Industry)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Γωνία Λεωφόρου Μακαρίου ΙΙΙ και Καρπενησίου, Κτίριο "Ξένιος" 1427 Λευκωσία 
Email: eterion@drcor.meci.gov.cy 
Website: http://www.meci.gov.cy/drcor
Telephone: +357 22404301
Cyprus
Γραφείο Επιτρόπου Προστασίας Δεδομένων Προσωπικού ΧαρακτήραSA Cyprus (Office of the Commissioner for Personal Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: 1, Iasonos Str 1082 Nicosia 
Email: imi@dataprotection.gov.cy 
Website: http://www.dataprotection.gov.cy
Telephone: +357 22 818456
Cyprus
Συμβούλιο Φαρμακευτικής Κύπρου - (Υπουργείο Υγείας – Κυπριακή Δημοκρατία)Pharmaceutical Council Cyprus (Ministry of Health – Republic of Cyprus)
Adress: Πολυφήμου 15 2033 Λευκωσία 
Email: phscentral@phs.moh.gov.cy 
Website: http://www.moh.gov.cy/phs
Telephone: +357 22 608637
Cyprus
Ευρωπαϊκό Κέντρο Καταναλωτή Κύπρου (ΕΚΚ Κύπρου)European Consumer Centre (ECC Cyprus)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: 2, Agapinoros, IRIS COURT 1421 Nicosia 
Email: ecccyprus@meci.gov.cy 
Website: http://www.ecccyprus.gov.cy
Telephone: +357 22867177
Czechia
Úřad pro ochranu osobních údajůSA Czech Republic (Office for Personal Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: Pplk. Sochora 27 17000 Prague 
Email: imi@uoou.cz 
Website: https://www.uoou.cz
Telephone: +420 234 665 235
Czechia
Český úřad pro zkoušení zbraní a střelivaCzech Proof House for Firearms and AmmunitionDirective 2005/29/EC on unfair commercial practices, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Jilmová 759/12 130 00 Praha 3 
Email: info@cuzzs.cz 
Website: https://www.cuzzs.cz/cs/
Telephone: +420 284 081 800
Czechia
Úřad pro civilní letectvíCivil Aviation Authority (CAA) Czech RepublicLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: K letišti 1149/23 160 08 Praha 
Email: podatelna@caa.cz 
Website: https://www.caa.cz/
Telephone: +420 225 421 111
Czechia
Státní plavební správaState Navigation AuthorityLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAdress: Jankovcova 4 170 04 Praha 7 
Email: reditelstvi@plavebniurad.cz 
Website: https://www.plavebniurad.cz/
Telephone: +420 234 637 111
Czechia
Ústřední kontrolní a zkušební ústav zemědělskýCentral Institute for Supervising and Testing in AgricultureDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Hroznová 2 656 06 Brno 
Email: podatelna@ukzuz.cz 
Website: http://eagri.cz/public/web/ukzuz/portal
Telephone: +420 543 548 111
Czechia
Ústav pro státní kontrolu veterinárních biopreparátů a léčivInstitute for State Control of Veterinary Biologicals and Medicines, Czech RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Hudcova 56A 621 00 Brno 
Email: podatelna@uskvbl.cz 
Website: http://www.uskvbl.cz
Telephone: +420 541 518 222
Czechia
Státní ústav pro kontrolu léčivState Institute for Drug Control - Czech RepublicDirective 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Šrobárova 48 100 41 Praha 10 
Email: posta@sukl.cz 
Website: http://www.sukl.cz/
Telephone: +420 272 185 111 
Czechia
Energetický regulační úřadEnergy Regulatory OfficeDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Masarykovo náměstí 5 586 01 Jihlava 
Email: eru@eru.cz 
Website: http://www.eru.cz
Telephone: +420 564 578 666
Czechia
Státní veterinární správa České republikyState Veterinary Administration of the Czech RepublicDirective 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Adress: Slezská 7/100 120 56 Praha 2 
Email: svscr@svscr.cz 
Website: http://www.svscr.cz
Telephone: +420 227 010 111
Czechia
Ministerstvo pro místní rozvojMinistry for Regional Development - Czech RepublicDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Adress: Staroměstské nám. 6 110 15 Praha 1 
Email: info@mmr.cz 
Website: http://www.mmr.cz
Telephone: +420 224 861 312
Czechia
Státní zemědělská a potravinářská inspekceFood Inspection Authority - Czech RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Adress: Květná 15 603 00 Brno 
Email: epodatelna@szpi.gov.cz 
Website: http://www.szpi.gov.cz
Telephone: +420 543 540 111
Czechia
Česká obchodní inspekceThe Czech Trade Inspection AuthorityDirective 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Štěpánská 44 110 00 Praha 1 
Email: podatelna@coi.cz 
Website: https://www.coi.cz/
Telephone: +420 296 366 360
Czechia
Ministerstvo průmyslu a obchodu - odbor živnostíMinistry of Industry and Trade - Trade departmentDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Na Františku 32 110 15 Praha 
Email: posta@mpo.cz 
Website: http://www.mpo.cz
Telephone: +420 224 852 403
Czechia
Česká národní bankaCzech National BankDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Na Příkopě 28 115 03 Praha 1 
Email: podatelna@cnb.cz 
Website: http://www.cnb.cz
Telephone: +420 224 411 111
Czechia
Evropské spotřebitelské centrumEuropean Consumer Centre (ECC Czech Republic)
Adress: Štěpánská 44 110 00 Praha 1 
Email: ECCNET-CZ@ec.europa.eu 
Website: https://evropskyspotrebitel.cz
Telephone: +420 222 703 404
Czechia
Český telekomunikační úřadCzech Telecommunication OfficeDirective 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Sokolovská 219 225 02 Praha 9 
Email: podatelna@ctu.cz 
Website: https://www.ctu.cz/
Telephone: +420 224 004 111
Czechia
Ministerstvo zdravotnictví - odbor ošetřovatelství a nelékařských povolání; orgán sítě CPCMinistry of Health - Service responsible for nursing professions and other healthcare professions including the recognition of professional qualificationsDirective 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Palackého náměstí 4 128 01 Praha 2 
Email:  
Website: http://www.mzcr.cz
Telephone: +420 224 971 111
Czechia
Ministerstvo průmyslu a obchodu (NIMIC - SOLVIT Centre) Ministry of Industry and Trade - Legislation Department (NIMIC - SOLVIT Centre) (CPC - SLO)
Adress: Na Františku 32 11015 Praha 
Email: imi@mpo.cz 
Website: http://www.mpo.cz
Telephone: +420 224 852 977
Czechia
Ministerstvo financí ČRMinistry of FinanceDirective 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Letenská 15 118 10 Praha 1 
Email: podatelna@mfcr.cz 
Website: http://www.mfcr.cz/en/
Telephone: +420 257 042 392
Czechia
Generální ředitelství celThe Customs Administration Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Budějovická 7 14000 Praha 4 
Email: podatelna@cs.mfcr.cz 
Website: https://www.celnisprava.cz/cz/Stranky/default.aspx
Telephone: +420 261 331 111
Czechia
Ministerstvo dopravyMinistry of TransportLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: nábř. Ludvíka Svobody 12 11015 Praha 1 
Email: posta@mdcr.cz 
Website: https://www.mdcr.cz
Telephone: +420 225 131 111
Denmark
ForbrugerombudsmandenDanish Consumer Ombudsman (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Carl Jacobsens Vej 35 2500 Valby 
Email: imi@forbrugerombudsmanden.dk 
Website: https://www.forbrugerombudsmanden.dk
Telephone: +45 41 71 51 51
Denmark
Forbrugerrådet TænkDanish Consumer Council  
Adress: Fiolstræde 17B 1017 København 
Email: reception@fbr.dk 
Website: https://taenk.dk/
Telephone: +45 77417741
Denmark
JernbanenævnetThe Danish Rail Regulatory Body  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAdress: Carsten Niebuhrs Gade 43 1577 København 
Email: info@jernbanenaevnet.dk 
Website: http://www.jernbanenaevnet.dk
Telephone: +45 41780386
Denmark
Radio- og tv-nævnetRadio and Television Board  - The Board regulates tv and radio in Denmark pursuant to the Danish radio and television law and the AVMS Directive  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Hammerichsgade 14 1611 Københavnn V 
Email: rtv@slks.dk 
Website: https://slks.dk/
Telephone: +45 33 95 42 00
Denmark
Forsikring & PensionInsurance & Pension Denmark  
Adress: Philip Heymans Allé 1 2900 Hellerup 
Email: fogp@forsikringogpension.dk 
Website: http://www.forsikringogpension.dk
Telephone: +45 41 91 91 91
Denmark
Dansk ErhvervDanish Chamber of Commerge  
Adress: Boersen 1217 København 
Email: info@danskerhverv.dk 
Website: http://www.danskerhverv.dk
Telephone: +45 33746400
Denmark
Forbruger EuropaEuropean Consumer Centre (ECC Denmark)
Adress: Carl Jacobsens Vej 35 2500 Valby 
Email: info@forbrugereuropa.dk 
Website: https://www.forbrugereuropa.dk/
Telephone: +45 4171 5000
Denmark
SøfartsstyrelsenDanish Maritime AuthorityLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAdress: Caspar Brands Plads 9 4220 Korsør 
Email: imi@dma.dk 
Website: https://www.soefartsstyrelsen.dk/
Telephone: +45 72196000
Denmark
TrafikstyrelsenRoad Safety and Transport AgencyLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAdress: Carsten Niebuhrs Gade 43 1577 København V 
Email: info@tbst.dk 
Website: http://www.tbst.dk
Telephone: +45 7221 8800
Denmark
FinanstilsynetDanish Financial Supervision AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Århusgade 110 2100 København Ø 
Email: finanstilsynet@ftnet.dk 
Website: http://www.finanstilsynet.dk
Telephone: +45 33 55 82 82
Denmark
LægemiddelstyrelsenDanish Medicines AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Axel Heides Gade 1 2300 København S 
Email: dkma@dkma.dk 
Website: https://laegemiddelstyrelsen.dk/
Telephone: +45 4488 9595
Denmark
FærdselsstyrelsenDanish Road Safety AgencyLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Sorsigvej 35 6760 Ribe 
Email: info@fstyr.dk 
Website: http://www.fstyr.dk
Telephone: +45 7221 8899
Denmark
Ankenævnet for Bus, Tog og MetroThe Appeal Board for Bus, Train and Metro  Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Automatikvej 1 2860 Søborg 
Email: mail@abtm.dk 
Website: http://www.abtm.dk
Telephone: +45 22 62 65 00
EU
European Commission - IMI SystemEuropean Commission - IMI System
Adress: Rue de Spa, 2 1000 Bruxelles 
Email: IMI-Helpdesk@ec.europa.eu 
Website: http://ec.europa.eu/internal_market/imi-net/
Telephone: +32 229 55470
EU
Communauté Européenne des Coopératives de Consommateurs - Euro Coop, European Community of Consumer Co-operatives - Euro CoopEuropean Community of Consumer Co-operatives - Euro Coop
Adress: Rue du Trône 4 1000 Brussels 
Email: info@eurocoop.coop 
Website: https://www.eurocoop.coop/
Telephone: +32 022850070
EU
Bureau Européen des Unions de Consommateurs (BEUC) , European Consumer Organisation (BEUC), Europäischer Verbraucherverband (BEUC) European Consumer Organisation (BEUC)
Adress: Rue d'Arlon 80 (Bte 1) B-1040 Brussels 
Email: consumer-redress@beuc.eu 
Website: http://www.beuc.eu/
Telephone: +32 2 743 15 90
Estonia
FinantsinspektsioonFinancial Supervision AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Sakala 4 15030 Tallinn 
Email: info@fi.ee 
Website: https://www.fi.ee/et
Telephone: +372 6680500
Estonia
EL tarbija nõustamiskeskusEuropean Consumer Centre (ECC Estonia)
Adress: Endla 10a 10142 Tallinn 
Email: consumer@consumer.ee 
Website: https://consumer.ee/
Telephone: +372 6201708
Estonia
Andmekaitse InspektsioonSA Estonia (Data Protection Inspectorate)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: Tatari 39 10134 Tallinn 
Email: imi@aki.ee 
Website: http://www.aki.ee
Telephone: +372 627 4135
Estonia
RavimiametState Agency of Medicines  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Nooruse 1 50411 Tartu 
Email: info@ravimiamet.ee 
Website: https://www.ravimiamet.ee/
Telephone: +372 7374140
Estonia
TranspordiametEstonian Road AdministrationLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAdress: Valge 4 11413 Tallinn 
Email: info@transpordiamet.ee 
Website: https://transpordiamet.ee/
Telephone: +372 620 1200
Estonia
Tarbijakaitse ja Tehnilise Järelevalve Amet (NIMIC - SOLVIT Centre)Consumer Protection and Technical Regulatory Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Endla 10a 10122 Tallinn 
Email: info@ttja.ee 
Website: https://www.ttja.ee
Telephone: +372 6672000
Finland
Sosiaali- ja terveysalan lupa- ja valvontavirasto Valvira, Tillstånds- och tillsynsverket för social- och hälsovården ValviraNational Supervisory Authority for Welfare and Health (Valvira)
Adress: Ratapihantie 9 520 Helsinki 
Email: terhikki@valvira.fi 
Website: http://www.valvira.fi
Telephone: +358 295209111
Finland
Lääkealan turvallisuus- ja kehittämiskeskus, Säkerhets- och utvecklingscentret för läkemedelsområdetFinnish Medicine Agency (Fimea)  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Microkatu 1 70210 Kuopio 
Email: kirjaamo@fimea.fi 
Website: https://www.fimea.fi
Telephone: +358 295223602
Finland
Etelä-Suomen aluehallintovirasto, Regionförvaltningsverket i Södra FinlandState Provincial Office of Southern Finland
Adress: PL 110 521 Helsinki 
Email: kirjaamo.etela@avi.fi 
Website: http://www.avi.fi/etela
Telephone: +358 29 501 6000
Finland
Pohjois-Suomen aluehallintovirasto, Regionförvaltningsverket i Norra FinlandState Provincial Office of Northern Finland
Adress: Linnankatu 3, Oulu, PL 6 13035 AVI 
Email: kirjaamo.pohjois@avi.fi 
Website: http://www.avi.fi/pohjois
Telephone: +358 295017500
Finland
Lapin aluehallintovirastoState Provincial Office of Lapland
Adress: Valtakatu 2, PL 8002 96101 Rovaniemi 
Email: kirjaamo.lappi@avi.fi 
Website: http://www.avi.fi/lappi
Telephone: +358 40 846 2170
Finland
Lounais-Suomen aluehallintovirastoState Provincial Office of Southwest Finland
Adress: Itsenäisyyden aukio 2 20801 Turku 
Email: kirjaamo.lounais@avi.fi 
Website: http://www.avi.fi/lounais
Telephone: +358 504560352
Finland
Itä-Suomen aluehallintovirastoState Provincial Office of Eastern Finland
Adress: Raatihuoneenkatu 5, PL 50 50101 Mikkeli 
Email: elinkeinot.ita@avi.fi 
Website: http://www.avi.fi/ita
Telephone: +358 295016902
Finland
Länsi- ja Sisä-Suomen aluehallintovirastoState Provincial Office of Western and Inland Finland
Adress: Wolffintie 35, PL 200 65101 Vaasa 
Email: kirjaamo.lansi@avi.fi 
Website: http://www.avi.fi/lansi
Telephone: +358 295018809
Finland
Kilpailu- ja kuluttajavirasto (NIMIC), Konkurrens- och konsumentverket (NIMIC)Finnish Competition and Consumer Agency (NIMIC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Lintulahdenkuja 2, PL 5 531 Helsinki 
Email: nimic@kkv.fi 
Website: http://www.kkv.fi
Telephone: +358 295053198
Finland
Finsk handel, Kaupan liitto ryFinnish Commerce Federation  
Adress: Eteläranta 10 131 Helsinki 
Email: kauppa@kauppa.fi 
Website: https://kauppa.fi/
Telephone: +358 9 172 850
Finland
Euroopan kuluttajakeskus Suomessa, Konsument Europa FinlandEuropean Consumer Centre (ECC Finland)
Adress: Lintulahdenkuja 2 530 Helsinki 
Email: ekk@kkv.fi 
Website: https://www.ecc.fi/
Telephone: +358 29 505 3090
Finland
Företagarna i Finland rf, Suomen Yrittäjät ryFederation of Finnish Enterprises  
Adress: Mannerheimintie 76 A  250 Helsinki 
Email: toimisto@yrittajat.fi 
Website: https://www.yrittajat.fi/
Telephone: +358 9229221
Finland
Finansinspektionen, FinanssivalvontaFinancial Supervisory Authority (FIN-FSA)  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Snellmaninkatu 6 100 Helsinki 
Email: kirjaamo@finanssivalvonta.fi 
Website: https://www.finanssivalvonta.fi
Telephone: +358 918351
Finland
Liikenne- ja viestintävirasto (Traficom), Transport- och kommunikationsverket (Traficom)Finnish Transport and Communications Agency (Traficom)  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: PL 320 59 Traficom 
Email: kirjaamo@traficom.fi 
Website: https://www.traficom.fi
Telephone: +358 29 534 5000
Finland
Konsumentförbundet, Kuluttajaliitto ryConsumer's Union of Finland  
Adress: Ritarikatu 1 170 Helsinki 
Email: info@kuluttajaliitto.fi 
Website: https://www.kuluttajaliitto.fi/
Telephone: +358 09 454 2210
Finland
Suomen asiakkuusmarkkinointiliitto ry (ASML)Data & Marketing Association FInland (FIDMA)  
Adress: Bulevardi 44 120 Helsinki 
Email: info@asml.fi 
Website: https://www.asml.fi/
Telephone: +358 409208777
Finland
Elinkeinoelämän keskusliitto EK Ry, Finlands Näringsliv EKConfederation of Finnish Industries EK  
Adress: Eteläranta 10 131 Helsinki 
Email: ek@ek.fi 
Website: https://ek.fi/
Telephone: +358 09 42020
Finland
Tietosuojavaltuutetun toimisto Dataombudsmannens byråSA Finland (Office of the Data Protection Ombudsman)Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Lintulahdenkuja 4, 4th floor 530 Helsinki 
Email: tietosuoja@om.fi 
Website: https://tietosuoja.fi
Telephone: +358 29 56 66700
France
Fédération Française de l’Assurance (FFA)

Adress: 26 Boulevard Haussmann 75311 Paris 
Email: reglement2394-cpc@ffa-assurance.fr 
Website: https://www.ffa-assurance.fr/
Telephone: +33 1 42 47 93 10
France
Centre Européen des Consommateurs France - Zentrum für Europäischen Verbraucherschutz e.V./Centre Européen de la ConsommationEuropean Consumer Centre (ECC France)
Adress: Bahnhofsplatz 3 77694 Kehl 
Email: service-juridique@cec-zev.eu 
Website: https://www.cec-zev.eu/fr/accueil/
Telephone: +49 7851991480
France
La Coopération Agricole (Coop de France) - Organisation professionnelle des coopératives agricoles et agroalimentaires françaises"La Coopération Agricole" (Coop de France) - Professional organisation of French agricultural and agrifood cooperatives
Adress: 43 rue Sedaine 75011 Paris 
Email: accueil@lacoopagri.coop 
Website: https://www.lacooperationagricole.coop/fr
Telephone: +33 1 44 17 57 00
France
Fédération des industries électriques électroniques et de communication (FIEEC)

Adress: 17 rue de l’Amiral Hamelin 75116 Paris 
Email: contact@fieec.fr 
Website: https://www.fieec.fr/en/home/
Telephone: +33 1 45 05 72 04
France
ANIA (Association Nationale des Industries Alimentaires)National Association of Food Industries (ANIA)
Adress: 9 boulevard Malesherbes 75008 Paris 
Email: infos@ania.net 
Website: https://www.ania.net/
Telephone: +33 1 53 83 86 00
France
Fédération des Syndicats Pharmaceutiques de France

Adress: 13 rue Ballu 75009 Paris 
Email: fspf@fspf.fr 
Website: http://www.fspf.fr/
Telephone: +33 1 44 53 19 25
France
Union Fédération des Consommateurs – Que Choisir (UFC - Que Choisir)Union Federation of Consumers - "Que Choisir" ("What to Choose" UFC - Que Choisir)
Adress: 233, boulevard Voltaire 75011 Paris 
Email: quechoisir@quechoisir.org 
Website:
Telephone: +33 1 43 48 55 48
France
Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)Directorate General for Competition, Consumption and Fraud Prevention (DGCCRF) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: 59 boulevard Vincent-Auriol 75703 Paris 
Email: communication@dgccrf.finances.gouv.fr 
Website: https://www.economie.gouv.fr/dgccrf
Telephone: +33 1 44 97 23 89
France
Federation Nationale Familles de FranceNational Federation of Families - France
Adress: 28 place Saint Goerge 75009 Paris 
Email: famillesdefrance13@gmail.com 
Website: https://www.familles-de-france.org/
Telephone: +33 6 15 54 90 37
France
Fédération Nationale des Associations d’Usagers des Transports (FNAUT)National Federation of Transport Users Associations (FNAUT)
Adress: 32 rue Raymond Losserand 75014 Paris 
Email: secretariat@fnaut.fr 
Website: https://www.fnaut.fr/
Telephone: +33 1 43 35 02 83
France
CLCV (Consommation, Logement et Cadre de Vie)

Adress: 59, boulevard Exelmans 75016 Paris 
Email: clcv@clcv.org 
Website: https://www.clcv.org/
Telephone: +33 1 56 54 32 10
France
Association Force Ouvrière de défense des consommateurs (AFOC)Consumer protection association "Force Ouvrière" (Labor Force) (AFOC)
Adress: 141 avenue du Maine 75014 Paris 
Email: afoc@afoc.net 
Website: http://www.afoc.net/
Telephone: +33 1 40 52 85 85
Germany* National coverage / competence (DE)Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main e.V. 

Adress: Landgrafenstraße 24 B 61348 Bad Homburg vor der Höhe 
Email: mail@wettbewerbszentrale.de 
Website: http://www.wettbewerbszentrale.de
Telephone: + 49 617212150
Germany* National coverage / competence (DE)Europäisches Verbraucherzentrum Deutschland  c/o Zentrum für Europäischen Verbrau-cherschutz e.V.European Consumer Centre (ECC Germany)
Adress: Bahnhofsplatz 3 77694 Kehl 
Email: info@cec-zev.eu 
Website: http://www.evz.de
Telephone: +49 7851 99148 0
Germany* National coverage / competence (DE)Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband e.V. (vzbv)

Adress: Rudi-Dutschke-Straße 17 10969 Berlin 
Email: rechtsdurchsetzung@vzbv.de 
Website: http://www.vzbv.de
Telephone: 4930258000
Germany* National coverage / competence (DE)Bundesministerium für Umwelt, Naturschutz, nukleare Sicherheit und Verbraucherschutz (CPC - SLO)Federal Ministry of Justice and Consumer Protection (CPC - SLO)
Adress: Stresemannstraße 128-130 10117 Berlin 
Email: CPC-SLO-Germany@bmuv.bund.de 
Website: https://www.bmuv.de/
Telephone: +49 30 18 3050
Germany* National coverage / competence (DE)Eisenbahn-Bundesamt Federal Railway Authority - German National Safety Authority (NSA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Heinemannstraße 6 53175 Bonn 
Email: Ref54@eba.bund.de 
Website: http://www.eba.bund.de/DE/Home/home_node.html
Telephone: +49 228 9826 0
Germany* National coverage / competence (DE)Bundesamt für Justiz Federal Office of JusticeDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAdress: Adenauerallee 99-103 53113 Bonn 
Email: poststelle@bfj.bund.de 
Website: http://www.bundesjustizamt.de
Telephone: +49 22899 410 40
Germany* National coverage / competence (DE)Umweltbundesamt
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAdress: Wörlitzer Platz 1 6844 Dessau-Roßlau 
Email: eu-verbraucherschutz@uba.de 
Website: http://www.umweltbundesamt.de
Telephone: +49 340 2103 2416
GermanyBaden-WurttembergMinisterium für Soziales, Gesundheit und Integration Baden-WürttembergMinistry of Social Affairs and Integration Baden-Württemberg – Coordinating Authority for the recognition of foreign professional qualifications (Baden-Wuerttemberg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Else-Josenhans-Straße 6 70173 Stuttgart 
Email: poststelle@sm.bwl.de 
Website: http://www.sozialministerium-bw.de
Telephone: +49 711 123 0
GermanyBaden-WurttembergLandesanstalt für Kommunikation
Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Reinsburgstraße 27 70178 Stuttgart 
Email: info@lfk.de 
Website: https://www.lfk.de/
Telephone: +49 711 66991 0
GermanyBaden-WurttembergStaatsministerium Baden-WürttembergState Ministry (Baden-Wuerttemberg)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Richard-Wagner-Str. 15 70184 Stuttgart 
Email: poststelle@stm.bwl.de 
Website: http://www.stm.baden-wuerttemberg.de
Telephone: +49 711 2153 0
GermanyBaden-WurttembergMinisterium für Wirtschaft, Arbeit und Wohnungsbau Baden-WürttembergMinistry of Economy (Baden-Wuerttemberg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Schlossplatz 4 - Neues Schloss 70173 Stuttgart 
Email: DIMIC@wm.bwl.de 
Website: http://wm.baden-wuerttemberg.de
Telephone: +49 711 123 0
GermanyBavariaBayerisches Staatsministerium für Wirtschaft, Landesentwicklung und EnergieMinistry of Economic Affairs, Media, Energy and Technology (Bavaria)Directive 2000/31/EC on electronic commerce, Directive 2008/48/EC on credit agreements for consumers, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Prinzregentenstraße 28 80538 München 
Email: poststelle@stmwi.bayern.de 
Website: http://www.stmwi.bayern.de/
Telephone: 49
GermanyBavariaBayerisches Staatsministerium für Wissenschaft und Kunst
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Salvatorstraße 2 80333 München 
Email: Kulturgutschutz@stmwk.bayern.de 
Website: https://www.stmwk.bayern.de/
Telephone: 0049 89 2186 -0
GermanyBavariaRegierung von OberfrankenUpper Franconia (Oberfranken) regional authority (Bavaria)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Ludwigstrasse 20 95444 Bayreuth 
Email: poststelle@reg-ofr.bayern.de 
Website: http://www.regierung.oberfranken.bayern.de
Telephone: +49 (0)921 604-0
GermanyBavariaBayerische Landeszentrale für neue Medien
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Heinrich-Lübke-Straße 27 81737 München 
Email: info@blm.de 
Website: https://www.blm.de/startseite.cfm
Telephone: +49 89 63 808 0
GermanyBerlinDer Regierende Bürgermeister von Berlin – Senatskanzlei 
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Jüdenstr. 1 10178 Berlin 
Email: Der-Regierende-Buergermeister@senatskanzlei.berlin.de 
Website: https://www.berlin.de/rbmskzl/en/
Telephone: +49 30 9026 0
GermanyBerlinLandesamt für Gesundheit und Soziales BerlinRegional office for health and social affairs (Berlin)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Turmstraße 21 10559 Berlin 
Email: bqfg@lageso.berlin.de 
Website: https://www.berlin.de/lageso/
Telephone: +49 30 90229 2120
GermanyBerlinSenatsverwaltung für Wirtschaft, Energie und Betriebe (SDIMIC)Economic administration Berlin (European affairs) (Berlin) (SDIMIC)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Martin-Luther-Straße 105 10825 Berlin 
Email: imi@senweb.berlin.de 
Website: http://www.berlin.de/sen/wtf/index.html
Telephone: +49 30 9013 0
GermanyBerlinMedienanstalt Berlin-Brandenburg
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Kleine Präsidentenstraße 1 10178 Berlin 
Email: mail@mabb.de 
Website: https://www.mabb.de/home.html
Telephone: +49 30 264 967 0
GermanyBrandenburgMinisterium für Soziales, Gesundheit, Integration und Verbraucherschutz des Landes Brandenburg (zuständige Behörde)Ministry of Labour, Social Affairs, Women and Family (competent authority) (Brandenburg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Heinrich-Mann-Allee 103 14473 Potsdam 
Email: poststelle@msgiv.brandenburg.de 
Website: http://www.msgiv.brandenburg.de
Telephone: +49 331 866 5237
GermanyBrandenburgStaatskanzlei Brandenburg
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Heinrich-Mann-Allee 107 14473 Potsdam 
Email: poststelle@stk.brandenburg.de 
Website:
Telephone: 0049 (0) 331 886 0
GermanyBrandenburgLandesamt für Arbeitsschutz, Verbraucherschutz und Gesundheit, Abteilung Gesundheit (LAVG)Regional authority for health and safety at work, consumer protection and health (LAVG) - Zossen (Brandenburg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Horstweg 57 14478 Potsdam 
Email: Dezernat-G1@lavg.brandenburg.de 
Website: http://www.lavg.brandenburg.de
Telephone: +49 331 8683 807
GermanyBremenSenator für Finanzen
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s):Adress: Rudolf-Hilferding-Platz 1 28195 Bremen 
Email: office@finanzen.bremen.de 
Website: https://www.finanzen.bremen.de/
Telephone: +49 421 361 0
GermanyBremenDie Senatorin für Gesundheit, Frauen und VerbraucherschutzRegional Health Authority (Bremen)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Contrescarpe 72 28195 Bremen 
Email: imi@gesundheit.bremen.de 
Website: http://www.gesundheit.bremen.de
Telephone: +49 421 3614093
GermanyBremenBremische Landesmedienanstalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Richtweg 14 28195 Bremen 
Email: info@bremische-landesmedienanstalt.de 
Website: https://www.bremische-landesmedienanstalt.de
Telephone: 49421334940
GermanyBremenSenatorin für Wirtschaft Arbeit und Europa (SDIMIC)Senator for Economic Affairs (Bremen)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Zweite Schlachtpforte 3 28195 Bremen 
Email: office@wae.bremen.de 
Website: http://www.wirtschaft.bremen.de
Telephone: +49 421 3618808
GermanyBremenSenatskanzlei Bremen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Am Markt 21 28195 Bremen 
Email: office@sk.bremen.de 
Website: https://www.rathaus.bremen.de/senatskanzlei-736
Telephone: +49 421 361 6132
GermanyHamburgBehörde für Justiz und VerbraucherschutzJustice and Consumer Protection Authority (Hamburg)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Drehbahn 36 20354 Hamburg 
Email: imi@justiz.hamburg.de 
Website: https://www.hamburg.de/bjv/
Telephone: +49 40 428 43 1618
GermanyHamburgBehörde für Kultur und MedienCultural authority (Hamburg)Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Kattunbleiche 19 D - 22041 Hamburg 
Email: kulturgutschutz@bkm.hamburg.de 
Website:
Telephone: +49 40 428 31 3132
GermanyHamburgBehörde für Wirtschaft und Innovation (SDIMIC)Ministry for Economic and Labour Affairs (Hamburg)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Alter Steinweg 4 20459 Hamburg 
Email: IMI-DIMIC-HAMBURG@bwi.hamburg.de 
Website: http://www.hamburg.de/bwi/
Telephone: +49 40 42841 1383
GermanyHesseBundesanstalt für Finanzdienstleistungsaufsicht 
Directive 2008/48/EC on credit agreements for consumers, Legal responsibility for enforcing the following Union law(s):Adress: Marie-Curie-Straße 24-28 60439 Frankfurt 
Email: VBS11@bafin.de 
Website: https://www.bafin.de/DE/Startseite/startseite_node.html
Telephone: +49 228 4108 0
GermanyHesseMedienanstalt Hessen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Wilhelmshöher Allee 262 34131 Kassel 
Email: lpr@lpr-hessen.de 
Website: https://www.lpr-hessen.de/
Telephone: +49 561 935 86 0
GermanyHesseHessisches Landesamt für Gesundheit und Pflege, Abteilung IV GesundheitsberufeDarmstadt regional Government Office (Hesse)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Luisenplatz 2 64283 Darmstadt 
Email: HLfGP@hsm.hessen.de 
Website:
Telephone: +49 6151120
GermanyHesseHessisches Ministerium für Wirtschaft, Energie, Verkehr und WohnenMinistry of Economic Affairs (Hesse)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Kaiser-Friedrich-Ring 75 65185 Wiesbaden 
Email: dimic-wirtschaft@hmwvl.hessen.de 
Website: http://www.wirtschaft.hessen.de
Telephone: +49 (0)611/815-0
GermanyHesseHessische Staatskanzlei
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Georg-August-Zinn-Str. 1 65183 Wiesbaden 
Email: info@stk.hessen.de 
Website: https://staatskanzlei.hessen.de/
Telephone: +49 611 320
GermanyLower SaxonyLuftfahrt-Bundesamt 
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: Kurt-Schumacher-Str. 21 38102 Braunschweig 
Email: fluggastrechte@lba.de 
Website: https://www.lba.de/DE/Home/home_node.html
Telephone: +49 531 2355 115
GermanyLower SaxonyNiedersächsische Staatskanzlei
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Planckstraße 2 30169 Hannover 
Email: poststelle@stk.niedersachsen.de 
Website: https://www.stk.niedersachsen.de
Telephone: +49 511 120 0
GermanyLower SaxonyNiedersächsisches Ministerium für Ernährung, Landwirtschaft und Verbraucherschutz (ML)
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Calenberger Str. 2 30169 Hannover 
Email: poststelle@ml.niedersachsen.de 
Website: https://www.ml.niedersachsen.de/startseite/
Telephone: +49 511 120 0
GermanyLower SaxonyNiedersächsiche Landesmedienanstalt (NLM)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Seelhorststraße 18 30175 Hannover 
Email: info@nlm.de 
Website: https://www.nlm.de
Telephone: 49511284770
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt HannoverRegional Trade Inspectorate,  Hannover (Hanover) (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Am Listholze 74 30177 Hannover 
Email: poststelle@gaa-h.niedersachsen.de 
Website: http://www.gewerbeaufsicht.niedersachsen.de
Telephone: +49 511 9096 0
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt BraunschweigRegional Trade Inspectorate,  Braunschweig (Brunswick)  (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Ludwig-Winter-Strasse 2 38120 Braunschweig 
Email: poststelle@gaa-bs.niedersachsen.de 
Website: http://www.gewerbeaufsicht.niedersachsen.de
Telephone: +49 531 354760
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt LüneburgRegional Trade Inspectorate,  Lueneburg (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Auf der Hude  2 21339 Lüneburg 
Email: imi@gaa-lg.niedersachsen.de 
Website: http://www.gewerbeaufsicht.niedersachsen.de
Telephone: +49 4131 15 14 00
GermanyLower SaxonyStaatliches Gewerbeaufsichtsamt OldenburgRegional Trade Inspectorate,  Oldenburg (Lower Saxony)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Theodor-Tantzen-Platz 8 26122 Oldenburg 
Email: poststelle@gaa-ol.niedersachsen.de 
Website: http://www.gewerbeaufsicht.niedersachsen.de
Telephone: +49 441 799 0
GermanyLower SaxonyNiedersächsisches Ministerium für Wirtschaft, Arbeit, Verkehr und Digitalisierung (SDIMIC)Ministry of Economy, Labour and Transport (SDIMIC) (Lower Saxony)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Friedrichswall 1 30159 Hannover 
Email: sdimic.imi@mw.niedersachsen.de 
Website:
Telephone: +49 511 120 0
GermanyMecklenburg-Western PomeraniaMedienanstalt Mecklenburg-Vorpommern
Directive 2006/114/EC on misleading and comparative advertising, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Bleicherufer 1 19053 Schwerin 
Email: info@medienanstalt-mv.de 
Website: http://www.medienanstalt-mv.de
Telephone: 0049 385 558 81 12
GermanyMecklenburg-Western PomeraniaStaatskanzlei des Landes Mecklenburg-Vorpommern
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Schloßstraße 2-4 19053 Schwerin 
Email: poststelle@stk.mv-regierung.de 
Website: https://www.regierung-mv.de/Landesregierung/stk/
Telephone: +49 385 588 0
GermanyMecklenburg-Western PomeraniaMinisterium für Wirtschaft, Infrastruktur, Tourismus und Arbeit Mecklenburg-Vorpommern (SDIMIC)Ministry of Economics, Construction and Tourism (SDIMIC) (Mecklenburg-Vorpommern/Western Pomerania)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Johannes-Stelling-Str. 14 19053 Schwerin 
Email: sdimic@wm.mv-regierung.de 
Website: http://www.wm.mv-regierung.de
Telephone: +49 385 588 0
GermanyMecklenburg-Western PomeraniaLandesamt für Gesundheit und Soziales (Mecklenburg-Vorpommern)
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Wismarsche Straße 298 19055 Schwerin 
Email: poststelle.amuest@lagus.mv-regierung.de 
Website: https://www.lagus.mv-regierung.de/
Telephone: +49 385 588 59380
GermanyNorth Rhine-WestphaliaBundesnetzagentur (BNetzA)
Directive 2006/123/EC on services in the internal market, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Tulpenfeld 4 53113 Bonn 
Email: geoblocking@BNetzA.de 
Website: https://www.bundesnetzagentur.de/
Telephone: +49 228 14 0
GermanyNorth Rhine-WestphaliaLandesanstalt für Medien Nordrhein-Westfalen
Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Postfach 103443 40025 Düsseldorf 
Email: info@medienanstalt-nrw.de 
Website: https://www.medienanstalt-nrw.de/
Telephone: +49 211 77 00 70
GermanyNorth Rhine-WestphaliaBezirksregierung DüsseldorfDuesseldorf District Authority (North Rhine-Westphalia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Cecilienallee 2 40474 Düsseldorf 
Email: Dezernat24@brd.nrw.de 
Website: http://www.brd.nrw.de
Telephone: +49 211 475 0
GermanyNorth Rhine-WestphaliaStaatskanzlei des Landes Nordrhein-Westfalen
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: P.O. Box  40190 Düsseldorf 
Email: ministerpraesident@stk.nrw.de 
Website: https://www.land.nrw/
Telephone: +49 (0) 211 837-1001
GermanyRhineland-PalatinateMinisterium für Wirtschaft, Verkehr, Landwirtschaft und Weinbau (Rheinland-Palz)Ministry for Economic Affairs, Climate Protection, Energy and Regional Planning (Rhineland-Palatinate)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Stiftsstraße 9 55116 Mainz 
Email: imi@mwvlw.rlp.de 
Website: https://mwvlw.rlp.de/de/startseite/
Telephone: +49 6131 16 2525
GermanyRhineland-PalatinateStaatskanzlei Rheinland-Pfalz
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Peter-Altmeier-Allee 1 55116 Mainz 
Email: medienreferat@stk.rlp.de 
Website: https://www.rlp.de/de/landesregierung/staatskanzlei/
Telephone: +49 6131 16 4711
GermanyRhineland-PalatinateLandesamt für Soziales, Jugend und Versorgung (Rheinland-Pfalz)Regional authority for social affairs, youth and care (health professions) (Rhineland-Palatinate)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Rheinallee 97-101 55118 Mainz 
Email: BA-FD@lsjv.rlp.de 
Website:
Telephone: +49 61319670
GermanyRhineland-PalatinateMedienanstalt Rheinland-Pfalz
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Turmstraße 10 67059 Ludwigshafen 
Email: cwolf@medienanstalt-rlp.de 
Website: https://www.medienanstalt-rlp.de/
Telephone: +49 621 5202-290
GermanySaarlandLandesmedienanstalt Saarland
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Nell-Breuning-Allee 6 66115 Saarbrücken 
Email: info@lmsaar.de 
Website: http://www.lmsaar.de
Telephone: +49 681 389880
GermanySaarlandStaatskanzlei des Saarlandes
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Am Ludwigsplatz 14 66117 Saarbrücken 
Email: kontakt@staatskanzlei.saarland.de 
Website:
Telephone: +49 681 501 00
GermanySaarlandMinisterium für Soziales, Gesundheit, Frauen und Familie des Saarlandes
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Franz-Josef-Röder-Straße 23 66119 Saarbrücken 
Email: presse@soziales.saarland.de 
Website: https://www.saarland.de/msgff/DE/home/home_node.html
Telephone: +49 681 501-3097
GermanySaarlandMinisterium für Wirtschaft, Innovation, Digitales und Energie des SaarlandesMinistry of Economy, EU Services Directive Department (Saarland)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Franz-Josef-Röder-Straße 17 66119 Saarbrücken 
Email: imi@wirtschaft.saarland.de 
Website:
Telephone: +49 681 501 2621
GermanySaxonySächsisches Staatsministerium für Soziales und Gesellschaftlichen Zusammenhalt
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Albertstraße 10 1097 Dresden 
Email: poststelle@sms.sachsen.de 
Website: http://www.sms.sachsen.de
Telephone: +49 351 564 0
GermanySaxonySächsische Staatskanzlei
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Archivstraße 1 1097 Dresden 
Email: info@sk.sachsen.de 
Website: https://www.sk.sachsen.de/
Telephone: +49 351 564 0
GermanySaxonySächsische Landesanstalt für privaten Rundfunk und neue Medien (SLM)
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Ferdinand-Lasalle-Straße 21 4109 Leipzig 
Email: info@slm-online.de 
Website: https://www.slm-online.de
Telephone: +49 341 22 59 0
GermanySaxony-AnhaltMinisterium für Wirtschaft, Wissenschaft und Digitalisierung Sachsen-AnhaltMinistry of Economics, Science and Digitisation (Saxony-Anhalt )Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Hasselbachstraße 4 39104 Magdeburg 
Email: poststelle@mw.sachsen-anhalt.de 
Website: https://mw.sachsen-anhalt.de
Telephone: +49 391 567 01
GermanySaxony-AnhaltStaatskanzlei und Ministerium für Kultur des Landes Sachsen-AnhaltState Chancellery and Ministry of Culture (Saxony-Anhalt)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Hegelstraße 40 – 42 39104 Magdeburg 
Email: staatskanzlei@stk.sachsen-anhalt.de 
Website: https://stk.sachsen-anhalt.de/staatskanzlei-und-ministerium-fuer-kultur/
Telephone: +49 391 567 6580
GermanySaxony-AnhaltMedienanstalt Sachsen-Anhalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Reichardtstraße 9 6114 Halle (Saale) 
Email: info@medienanstalt-sachsen-anhalt.de 
Website: https://medienanstalt-sachsen-anhalt.de/
Telephone: +49 345 5255
GermanySaxony-AnhaltMinisterium für Arbeit, Soziales, Gesundheit und Gleichstellung des Landes Sachsen-AnhaltMinistry of Health (Saxony-Anhalt)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Turmschanzenstr. 25 39114 Magdeburg 
Email: imi@ms.sachsen-anhalt.de 
Website: http://www.ms.sachsen-anhalt.de
Telephone: +49 391 56701
GermanySchleswig-HolsteinLandesamt für Soziale Dienste, Dezernat Gesundheitsberufe Regional authority for health professions (Schleswig-Holstein)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Adolf-Westphal-Str. 4 24143 Kiel 
Email: info@lasd.landsh.de 
Website: https://www.schleswig-holstein.de/
Telephone: +49 431 988 5572
GermanySchleswig-HolsteinStaatskanzlei Schleswig-Holstein
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Duesternbrooker Weg 104 24105 Kiel 
Email: Landesportal@stk.landsh.de 
Website: http://www.schleswig-holstein.de
Telephone: +49 431 9880
GermanySchleswig-HolsteinMedienanstalt Hamburg / Schleswig-Holstein
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Rathausallee 72 - 76 22846 Norderstedt 
Email: info@ma-hsh.de 
Website: https://www.ma-hsh.de/
Telephone: +49 40 369005 0
GermanySchleswig-HolsteinMinisterium für Wirtschaft, Verkehr, Arbeit, Technologie und Tourismus des Landes Schleswig-Holstein
Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Düsternbrooker Weg 94 24105 Kiel 
Email: poststelle@wimi.landsh.de 
Website: https://www.schleswigholstein.de/
Telephone: +49 431 988 0
GermanyThuringiaThüringer Ministerium für Wirtschaft, Wissenschaft und Digitale GesellschaftMinistry of Economics, Science and Digital Society (Thuringia)Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Max-Reger-Str. 4-8 99096 Erfurt 
Email: claudia.lindner@tmwwdg.thueringen.de 
Website:
Telephone: +49 361 37 94811
GermanyThuringiaThüringer StaatskanzleiState Chancellery (Thuringia)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Werner-Seelenbinder-Straße 7 99096 Erfurt 
Email: IMI-Kulturgut@tsk.thueringen.de 
Website:
Telephone: +49 3613794761
GermanyThuringiaThüringer Landesamt für VerbraucherschutzCompetent authority in Thuringia for the administration of recognition and occupation permissions for veterinary surgeons (Thuringia)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Tennstedter Straße 8/9 99947 Bad Langensalza 
Email: Abteilung2@tlv.thueringen.de 
Website: http://www.tlv-thueringen.de
Telephone: +49 361 57381200
GermanyThuringiaThüringer Landesmedienanstalt
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Steigerstraße 10 99096 Erfurt 
Email: mail@tlm.de 
Website: https://www.tlm.de
Telephone: 0361-211770
Greece
Υπουργείο ΤουρισμούMinistry of TourismDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Adress: Λεωφόρος Αμαλίας 12 10557 Αθήνα 
Email: mailbox@mintour.gr 
Website: http://www.mintour.gov.gr/
Telephone: +30 210 3736340, 210 3736117, 210 3736346, 210 3736115, 210 3736089
Greece
Υπουργείο Ανάπτυξης και Επενδύσεων Γενική Γραμματεία Εμπορίου & Προστασίας Καταναλωτή Γενική Διεύθυνση Προστασίας Καταναλωτή Διεύθυνση Πολιτικής και Ενημέρωσης  ΚαταναλωτήDirectorate for Consumer Policy and Information (Ministry of Development and Investments / General Secretariat for Commerce and Consumer Protection / General Directorate for Consumer Protection) (CPC - SLO)
Adress: Κάνιγγος 20 10181 Athens 
Email: 1520@efpolis.gr 
Website: http://www.mindev.gov.gr
Telephone: +30 2103893667, +30 2103893424, +30 2103893546
Greece
Εθνικός Οργανισμός Φαρμάκων 
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: 284 Mesogeion Av.e 155 62  Athens 
Email: relation@eof.gr 
Website: http://www.eof.gr
Telephone: +30 213 20 40 281
Greece
ΔΙΕΥΘΥΝΣΗ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΗ
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: KANIGGOS SQ 101081 ATHENS 
Email: 1520@efpolis.gr 
Website: http://www.mindev.gov.gr
Telephone: +30 210 3893367, +30 210 3893546
Greece
ΥΠΟΥΡΓΕΙΟ ΝΑΥΤΙΛΙΑΣ & ΝΗΣΙΩΤΙΚΗΣ ΠΟΛΙΤΙΚΗΣ/ΑΡΧΗΓΕΙΟ ΛΣ-ΕΛ.ΑΚΤ/ΔΘΣ
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAdress: ΑΚΤΗ ΒΑΣΙΛΕΙΑΔΗ ΠΥΛΗ Ε1-Ε2 18510 ΠΕΙΡΑΙΑΣ 
Email: dths@hcg.gr 
Website: https://www.hcg.gr
Telephone: +30 213 1371167
Greece
ΕΘΝΙΚΟ ΣΥΜΒΟΥΛΙΟ ΡΑΔΙΟΤΗΛΕΟΡΑΣΗΣ
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: ΠΑΝΕΠΙΣΤΗΜΙΟΥ ΚΑΙ ΑΜΕΡΙΚΗΣ 5 10564 ΑΘΗΝΑ 
Email: ncrtv@otenet.gr 
Website: http://www.esr.gr
Telephone: +30 2131502390
Greece
ΕΥΡΩΠΑΪΚΟ ΚΕΝΤΡΟ ΚΑΤΑΝΑΛΩΤΗ ΕΛΛΑΔΑΣEuropean Consumer Centre (ECC Greece)
Adress: Λεωφόρος Αλεξάνδρας 144 11471 Αθήνα (Αμπελόκηποι) 
Email: info@eccgreece.gr 
Website: https://www.eccgreece.gr/
Telephone: +30 2106460862, +30 2106460814
Greece
EΝΩΣΗ ΚΑΤΑΝΑΛΩΤΩΝ Η ΠΟΙΟΤΗΤΑ ΖΩΗΣ

Adress: ΣΤΟΥΡΝΑΡΗ 17 10683 ΑΘΗΝΑ 
Email: info@ekpizo.gr 
Website:
Telephone: +30 2103304444
Greece
ΕΝΩΣΗ ΕΡΓΑΖΟΜΕΝΩΝ ΚΑΤΑΝΑΛΩΤΩΝ ΕΛΛΑΔΟΣ

Adress: ΙΟΥΛΙΑΝΟΥ 28 10433 ΑΘΗΝΑ 
Email: info@eeke.gr 
Website:
Telephone: +30 2108817730
Greece
ΚΕΝΤΡΟ ΠΡΟΣΤΑΣΙΑΣ ΚΑΤΑΝΑΛΩΤΩΝ

Adress: ΒΑΣ.ΗΡΑΚΛΕΙΟΥ 32 54624 ΘΕΣΣΑΛΟΝΙΚΗ 
Email: consumers@kepka.org 
Website:
Telephone: +30 2310233333, +30 2310269449
Greece
ΓΕΝΙΚΗ ΓΡΑΜΜΑΤΕΙΑ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΓΕΝΙΚΗ ΔΙΕΥΘΥΝΣΗ ΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ ΔΙΕΥΘΥΝΣΗ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΗΣ ΠΟΛΙΤΙΚΗΣ
Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: ΝΙΚΗΣ 5-7 10563 ΑΘΗΝΑ 
Email: mcdf@mnec.gr 
Website:
Telephone: +30 2103332778
Greece
ΥΠΗΡΕΣΙΑ ΠΟΛΙΤΙΚΗΣ ΑΕΡΟΠΟΡΙΑΣ 
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: ΛΕΟΝΤΟΣ 4 ΚΑΙ ΕΛΕΥΘΕΡΙΑΣ 16452 ΑΘΗΝΑ 
Email: d1d@hcaa.gr 
Website:
Telephone: +30 2109973162, +30 2109973156, +30 2109973163
Greece
ΤΡΑΠΕΖΑ ΤΗΣ ΕΛΛΑΔΟΣ
Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: EL. VENIZELOU 21 10250 ATHENS 
Email: dep.bankingsupervision@bankofgreece.gr 
Website: https://www.bankofgreece.gr
Telephone: +30 210 3201111
Hungary
Magyar Nemzeti BankFinancial Supervisory AuthorityDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Szabadság tér 9.  1054 Budapest 
Email: ugyfelszolgalat@mnb.hu 
Website: http://www.mnb.hu/
Telephone: +36 1 428 2600
Hungary
Innovációs és Technológiai Minisztérium (ITM) - Fogyasztóvédelemért felelős Helyettes Államtitkárság (FOHÁT) (CPC- SLO)Ministry for Innovation and Technology (ITM) - Deputy State Secretariat for Consumer Protection (CPC - SLO)Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Fő utca 44-50 1011 Budapest 
Email: fogyasztovedelem@itm.gov.hu 
Website: http://www.fogyasztovedelem.kormany.hu/
Telephone: +36 1 795 1700
Hungary
Pest Megyei KormányhivatalGovernment Office for Pest County (Budapest)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Váci utca 62-64. 1056 Budapest 
Email: hivatal@pest.gov.hu 
Website:
Telephone: +36 1 235 1700
Hungary
Technológiai és Ipari Minisztérium (TIM) - Közúti Gépjármű-közlekedési Hatósági Főosztály Ministry for Innovation and Technology (ITM) - Road Transport Authority DepartmentLegal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Váci út 188. 1138 Budapest 
Email: kghf@tim.gov.hu 
Website: https://www.kozlekedesihatosag.kormany.hu
Telephone: +36 1 477 1551
Hungary
Európai Fogyasztói Központ - MagyarországEuropean Consumer Centre (ECC Hungary)
Adress: Budapest Pf. 1. 1440 Budapest 
Email: info@magyarefk.hu 
Website: https://fogyasztovedelem.kormany.hu/#/europai_fogyasztoi_kozpont
Telephone: +36 1 896 7747
Hungary
Budapest Főváros Kormányhivatala (BFKH) - Fogyasztóvédelmi Főosztály Consumer Protection Department of the Government Office of the Capital City Budapest (BFKH)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Sas utca 19. 1051 Budapest 
Email: fogyved_kmf_budapest@bfkh.gov.hu 
Website: http://www.kormanyhivatal.hu/
Telephone: +36 1 450 2598
Hungary
Gazdasági Versenyhivatal (GVH)Hungarian Competition Authority (GVH)Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Alkotmány utca 5. 1054 Budapest 
Email: ugyfelszolgalat@gvh.hu 
Website: http://www.gvh.hu
Telephone: +36 1 472 8900
Hungary
Szabolcs-Szatmár-Bereg Megyei KormányhivatalGovernment Office for Szabolcs-Szatmar-Bereg County (Nyiregyhaza)Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Adress: Hősök tere 5. 4400 Nyíregyháza 
Email: hivatal@szabolcs.gov.hu 
Website:
Telephone: +36 42 599 301
Hungary
Nemzeti Média- és Hírközlési Hatóság (NMHH)National Media and Infocommunications Authority (NMHH)Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Ostrom u. 23-25 / Visegrádi u. 106. 1015 / 1033 Budapest 
Email: info@nmhh.hu 
Website: http://nmhh.hu
Telephone: +36 1 457 7908
Hungary
Technológiai és Ipari Minisztérium (TIM) - Vasúti Hatósági FőosztályMinistry for Innovation and Technology (ITM) - Railway authority departmentLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAdress: Váci út 188. 1138 Budapest 
Email: vasut.nsa@tim.gov.hu 
Website: https://www.kozlekedesihatosag.kormany.hu/
Telephone: +36 1 815 9643
Iceland
NeytendastofaConsumer enforcement agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Borgartun 21 105 Reykjavik 
Email: postur@neytendastofa.is 
Website: https://www.neytendastofa.is/
Telephone: +345 510 1100
Iceland
Samgöngustofa
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Armuli 2 108 Reykjavik 
Email: icetra@icetra.is 
Website: https://www.icetra.is/
Telephone: +354 4806000
Ireland
Coimisiún um Iomaíocht agus Cosaint Tomhaltóirí, Competition and Consumer Protection CommissionCompetition and Consumer Protection Commission (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Bloom House, Railway Street, DO1C576 Dublin 1 
Email: CPCUnit@ccpc.ie 
Website: https://www.ccpc.ie/
Telephone: +353 1 402 5500
Ireland
European Consumer Centre (Ireland)European Consumer Centre (ECC Ireland)
Adress: MACRO Centre, 1 Green Street D07 X6NR Dublin  
Email: info@eccireland.ie 
Website: https://www.eccireland.ie/
Telephone: +353 1 879 7620
Ireland
National Transport Authority, Údarás Náisiúnta IompairNational Transport Authority (NTA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Dún Scéine, Harcourt Lane D02WT20 Dublin 
Email: info@nationaltransport.ie 
Website: https://www.nationaltransport.ie/
Telephone: +353 1 879 8300
Ireland
Banc Ceannais na hÉireann, Central Bank of Ireland
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: PO BOX 559, New Wrapping Street, North Wall Quay D01 F7X3 Dublin 1 
Email: enquiries@centralbank.ie 
Website: https://www.centralbank.ie/
Telephone: +353 1 224 6000
Ireland
An Comisiún um Chosaint Sonraí, Data Protection Commission (DPC)SA Ireland (Data Protection Commission (DPC))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: 21 Fitzwilliam Square D02 RD28 Dublin 
Email: oss@dataprotection.ie 
Website: https://www.dataprotection.ie
Telephone: +353 761 104 800
Ireland
Coimisiun um Rialail Cumarsaide, Commission for Communications RegulationCommission for Communications RegulationDirective 2002/58/EC on privacy and electronic communications, Directive 2011/83/EU on consumer rights, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Block DEF, Irish Life Centre Lower Abbey Street Dublin 1 
Email: IMI_notifications@comreg.ie 
Website: http://www.comreg.ie
Telephone: +353 1 8049600
Ireland
An Coimisiún um Rialáil Eitilíochta, Commission for Aviation RegulationAviation RegulatorDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: 3rd Floor Alexandra House, 6 Earlsfort Terrace D02W773 Dublin 
Email: info@aviationreg.ie 
Website: https://www.aviationreg.ie
Telephone: +353 1 661 1700
Ireland
An tÚdarás Rialála Táirgí Sláinte, Health Products Regulatory Authority
Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Kevin O'Malley House, Earlsfort Centre, Earlsfort Terrace D02XP77 Dublin 
Email: info@hpra.ie 
Website: https://www.hpra.ie/
Telephone: +353 1 676 4971
Ireland
Broadcasting Authority of Ireland, Údarás Craolacháin na hÉireann
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: 2-5 Warrington Place D02 XP29 Dublin 
Email: info@bai.ie 
Website: http://www.bai.ie
Telephone: +353 1 6441200
Italy
Autorità di Regolazione dei Trasporti - ARTAutorità di Regolazione dei Trasporti - ARTLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Via Nizza 230 10126 Torino 
Email: segreteria@autorita-trasporti.it 
Website: https://www.autorita-trasporti.it/
Telephone: +39 011 19212503
Italy
Altroconsumo

Adress: Via Valassina 22 20159 Milano 
Email: pr@altroconsumo.it 
Website: http://www.altroconsumo.it
Telephone: +39 02 668901
Italy
Movimento Consumatori (MC)Consumer Movement (MC)
Adress: Piemonte 39/A 187 Roma 
Email: info@movimentoconsumatori.it 
Website: https://www.movimentoconsumatori.it/
Telephone: +39 06 4880053
Italy
Autorità per le Garanzie nelle Comunicazioni (AGCOM)Authority for Communications (AGCOM)Directive 2000/31/EC on electronic commerce, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Isonzo 21B 186 Roma 
Email: DCA@AGCOM.IT 
Website: https://www.agcom.it/
Telephone: +39 06 69644296
Italy
Centro per i Diritti del Cittadino (CODICI)Centre for the Citizen rights (CODICI)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2001/83/EC on medicinal products for human use, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Via Giuseppe Belluzzo 1 149 Roma 
Email: segreteria_nazionale@codici.org 
Website: https://codici.org/
Telephone: +39 06 55 30 18 08
Italy
Garante per la protezione dei dati personali (GPDP)SA Italy - Supervisor for the Protection of Personal Data (GPDP)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: Piazza Venezia 11 187 Roma 
Email: imi@gpdp.it 
Website: http://www.gpdp.it
Telephone: +39 06696771
Italy
Autorità Garante della Concorrenza e del MercatoItalian Competition AuthorityDirective 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Piazza G. Verdi 6a 198 Roma 
Email: driue@agcm.it 
Website: http://www.agcm.it
Telephone: +39 06 85821 860
Italy
Ministero delle Imprese e del Made in Italy - Direzione Generale per il Mercato, La concorrenza, il Consumatore, la Vigilanza e la Normativa Tecnica (CPC - SLO)Ministry of Economic Development - General Directorate for the Market, Competition, Consumer, Supervision and Technical Regulations (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):Adress: Via Sallustiana 53 187 Roma 
Email:  
Website: http://www.mise.gov.it
Telephone: +39 06 4705 5348
Italy
Istituto per la Vigilanza sulle Assicurazioni (IVASS)Institute for the Supervision of Insurance (IVASS)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/123/EC on services in the internal market, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Via del Quirinale, 21 187 Rome 
Email: scrivi@ivass.it 
Website: https://www.ivass.it/
Telephone: +39 06 421331
Italy
Ente Nazionale per l'Aviazione Civile (ENAC)Italian Civil Aviation Authority (ENAC)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Via Castro Pretorio 118 185 Rome 
Email: cartadiritti@enac.gov.it 
Website: https://www.enac.gov.it/
Telephone: +39 06445966348
Italy
Centro Europeo Consumatori Italia (CEC Italia)European Consumer Centre (ECC Italy)
Adress: Via Giovanni Maria Lancisi, 25 161 Roma 
Email: info@ecc-netitalia.it 
Website: https://www.ecc-netitalia.it/it/
Telephone: +39 0644238090
Italy
Commissione Nazionale per le Società e la Borsa (CONSOB)National Commission for Companies and the Stock Exchange - Italian market supervisory authority (CONSOB)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Via G. B. Martini, 3 198 Rome 
Email: relazioni.internazionali@consob.it 
Website: http://www.consob.it
Telephone: +39 06 84771
Italy
Banca d’ItaliaBank of Italy (National central bank, national supervisory and resolution authority)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Via Nazionale 91 184 Roma 
Email: email@bancaditalia.it 
Website: https://www.bancaditalia.it
Telephone: +39 0647921
Italy
Agenzia Italiana del Farmaco (AIFA)Italian Medicines Agency (AIFA)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Via del Tritone 181 187 Roma 
Email: protocollo@pec.aifa.gov.it 
Website: https://www.aifa.gov.it
Telephone: +39 06 5978401
Latvia
Nacionālā elektronisko plašsaziņas līdzekļu padome (NEPLP)National Electronic Mass Media Council of Latvia (NEPLP)Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Doma laukums 8A LV-1939 Riga 
Email: neplpadome@neplpadome.lv 
Website: http://www.neplpadome.lv
Telephone: +371 67 221 848
Latvia
Patērētāju tiesību aizsardzības centrsConsumer Rights Protection Centre (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Brīvības iela 55 LV-1013 Rīga 
Email: ptac@ptac.gov.lv 
Website: http://www.ptac.gov.lv
Telephone: +371 67388624
Latvia
Veselības inspekcijaHealth InspectorateDirective 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Adress: Klijānu iela 7 LV-1012 Rīga 
Email: vi@vi.gov.lv 
Website: http://www.vi.gov.lv
Telephone: +371 27802823
Latvia
Eiropas Patērētāju informēšanas centrs European Consumer Centre (ECC Latvia)
Adress: Brivibas Street 55 - 207 LV- 1010 Riga 
Email: info@ecclatvia.lv 
Website: https://www.ecclatvia.lv/en/
Telephone: +371 67388625
Lithuania
Valstybinė vaistų kontrolės tarnyba prie Lietuvos Respublikos sveikatos apsaugos ministerijosState Medicines Control AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Studentų g.45A LT-08107 Vilnius 
Email: vvkt@vvkt.lt 
Website: https://www.vvkt.lt/
Telephone: +370 5 263 92 64
Lithuania
Lietuvos radijo ir televizijos komisijaThe Radio and Television Commission of Lithuania  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Šeimyniškių g. 3A LT-09312 Vilnius 
Email: lrtk@rtk.lt 
Website: https://www.rtk.lt/
Telephone: +370 5 233 0660
Lithuania
Lietuvos kosmetikos ir buitinės chemijos gamintojų asociacija „LIKOCHEMA“Lithuanian cosmetics and household chemicals producers association „LIKOCHEMA“  
Adress: J. Jasinskio 10, BC12 LT-01112 Vilnius 
Email: info@likochema.lt 
Website: https://likochema.lt/lt/
Telephone: +370 687 58098
Lithuania
Informacinės visuomenės plėtros komitetasInformation Society Development Committee under the Ministry of Transport and CommunicationsDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Adress: Gediminas av. 7 LT-01103 Vilnius 
Email: info@ivpk.lt 
Website: https://ivpk.lrv.lt/
Telephone: +370 5 266 51 61
Lithuania
Valstybinė vartotojų teisių apsaugos tarnybaState Consumer Rights Protection Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Vilniaus g. 25 LT-01402 Vilnius 
Email: tarnyba@vvtat.lt 
Website: http://www.vvtat.lt/
Telephone: +370 5 262 67 51
Lithuania
Lietuvos transporto saugos administracijaState Road Transport Inspectorate (under the Ministry of Transport and Communications)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Švitrigailos g. 42 LT-03209 Vilnius 
Email: ltsa@ltsa.lt 
Website: https://ltsa.lrv.lt/
Telephone: +370 5 278 5601
Lithuania
Lietuvos vartotojų organizacijų aljansasThe Alliance of Lithuanian Consumer Organizations  
Adress: Parko g. 3-7 11203 Vilnius 
Email: info@lvoa.lt 
Website: http://www.lvoa.lt/
Telephone: +370 611 35509
Lithuania
Lietuvos bankasBank of Lithuania  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Gedimino pr. 6 1103 Vilnius 
Email: info@lb.lt 
Website: https://www.lb.lt/
Telephone: +370 5 268 0029
Lithuania
Lietuvos nacionalinė vartotojų federacijaLithuanian national consumer federation  
Adress: Kalvarijų 20-2 LT-01131 Vilnius 
Email: federacija@vartotojai.eu 
Website: http://www.vartotojuskundai.lt/
Telephone: +370 686 25661
Lithuania
Europos vartotojų centras LietuvojeEuropean Consumer Centre (ECC Lithuania)
Adress: Algirdo g. 21 LT-03219 Vilnius 
Email: info@ecc.lt 
Website: https://www.ecc.lt
Telephone: +370 5 265 0368
Luxembourg
Commission de surveillance du secteur financier
Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: 283, route d'Arlon L-1150 Luxembourg 
Email: direction@cssf.lu 
Website: https://www.cssf.lu
Telephone: +352 26 25 1 1
Luxembourg
Union luxembourgeoise des  consommateurs nouvelle A.S.B.L. 

Adress: 55, rue des Bruyères L-1274 Howald 
Email: info@ulc.lu 
Website: https://www.ulc.lu/fr/
Telephone: +352 49 60 22 1
Luxembourg
Ministère de la Protection des consommateurs Ministry of Consumer Protection (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive (EU) 2019/771 on contracts for the sale of goods, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: 271, route d'Arlon L-2011 Luxembourg 
Email: cpc@mpc.etat.lu 
Website: https://mpc.gouvernement.lu/fr.html
Telephone: +352 247-73700 
Luxembourg
Commission nationale pour la protection des données Grand-Duché de Luxembourg (CNPD), Nationale Kommission für Datenschutz Großherzogtum Luxemburg (CNPD)SA Luxembourg (National Commission for Data Protection (CNPD ))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: 15, Boulevard du Jazz L-4370 Belvaux 
Email: cooperation@cnpd.lu 
Website: http://www.cnpd.lu
Telephone: +352 26 10 60 1
Luxembourg
Centre européen des consommateurs GIE Luxembourg European Consumer Centre (ECC Luxembourg)
Adress: 271, route d'Arlon L-1150 Luxembourg 
Email: info@cecluxembourg.lu 
Website: https://cecluxembourg.lu/
Telephone: +352 26 84 64 1
Malta
Awtorità dwar il-Mediċini, Malta Medicines AuthorityMalta Medicines Authority  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Sir Temi Żammit Buildings, Malta Life Sciences Park Postcode* SĠN 3000 Town* San Ġwann 
Email: info.medicinesauthority@gov.mt 
Website: http://www.medicinesauthority.gov.mt
Telephone: +356 2343 9000
Malta
L-Awtorità Maltija tal-Kompetizzjoni u tal-Affarijiet tal-Konsumatur, Malta Competition and Consumer Affairs AuthorityMalta Competition and Consumer Affairs Authority (CPC - SLO)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: National Road HMR 9010 Blata l-Bajda, Hamrun 
Email: notification.mccaa@mccaa.org.mt 
Website: http://www.mccaa.org.mt/
Telephone: +356 23952000
Malta
Office of the Information and Data Protection CommissionerSA Malta (Office of the Information and Data Protection Commissioner)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: Airways House, High Street SLM 1549 Sliema 
Email: idpc.edpb-imi@idpc.org.mt 
Website: https://idpc.org.mt
Telephone: +356 2328 7100
Malta
L-Awtorità tax-Xandir , Malta Broadcasting AuthorityMalta Broadcasting Authority  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: 7, Mile End Road HMR 1719 Hamrun 
Email: info.ba@ba.org.mt 
Website: http://www.ba-malta.org/
Telephone: +356 22016000
Malta
Association for Consumer Rights (Malta), Assocjazzjoni ghad-drittijiet tal-Konsumatur MaltaAssociation for Consumer Rights (Malta)  
Adress: Flat 4, c/o Pope Pius XII Flats,  Mountbatten Street, Blata l-Bajda HMR 1579 Hamrun 
Email: associationforconsumerrights@gmail.com 
Website: http://www.acrmalta.com
Telephone: +356 21389387
Malta
European Consumer Centre Malta , Ċentru Ewropew għall-Konsumatur ta’ MaltaEuropean Consumer Centre (ECC Malta)
Adress: South Street VLT 1101 Valletta 
Email: ecc.malta@mccaa.org.mt 
Website: http://eccnetmalta.gov.mt/
Telephone:  +356 21 221 901
Malta
Consumer Affairs Council, Kunsill għall-Affarijiet tal-KonsumaturCAC (abbreviation for Consumer Affairs Council)  Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):Adress: Mizzi House, National Road, Blata l-Bajda HMR 9010 Blata l-Bajda 
Email: cacouncil@gov.mt 
Website: http://www.consumeraffairscouncil.gov.mt
Telephone: +356 23952751
Malta
Malta Financial Services Authority, Malta Financial Services AuthorityMalta Financial Services Authority  Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Triq l-Imdina Zone 1 Central Business CBD 1010 Birkirkara 
Email: communications@mfsa.mt 
Website: http://www.mfsa.mt
Telephone: +356 214441155
Malta
L-Awtorità Maltija tat-Turiżmu, Malta Tourism AuthorityMTA - Malta Tourism AuthorityDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):Adress: Auberge D'Italie, Merchants Street VLT 1170 Valletta 
Email: info@visitmalta.com 
Website: http://www.visitmalta.com
Telephone: +356 21224444
Malta
Awtorita' ta' Malta dwar il-Komunikazzjoni, Malta Communications AuthorityMalta Communications AuthorityDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Valletta Waterfront, Xatt ta' Pinto FRN 1913 Floriana 
Email: mimic@mca.org.mt 
Website: http://www.mca.org.mt
Telephone: +356 21336840
Netherlands
Autoriteit Consument en MarktAuthority for Consumers and Markets (ACM) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Postbus 16326 2500 BH Den Haag 
Email: CPC@acm.nl 
Website: http://www.acm.nl
Telephone: +31 707222000
Netherlands
Europees Consumenten Centrum (Nederland)European Consumer Centre (ECC Netherlands)
Adress: Moreelsepark 1 3511EP Utrecht 
Email: info@eccnederland.nl 
Website: https://www.eccnederland.nl
Telephone: +31 30 232 6440
Netherlands
Inspectie Gezondheidszorg en Jeugd (IGJ) - (voorheen Inspectie voor de Gezondheidszorg (IGZ))Health Care InspectorateDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Postbus 2518 6401 DA Heerlen 
Email: meldpunt@igj.nl 
Website: http://www.igj.nl
Telephone: +31 88 1205000
Netherlands
Stichting Autoriteit Financiële Markten
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Postbus 11723 1001GS Amsterdam 
Email: signalen@afm.nl 
Website: https://www.afm.nl
Telephone: +31 20 797 2000
Netherlands
Inspectie Leefomgeving en Transport (ILT)Inspectorate for Environment and Transport (ILT/Rail and Road Transport)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Postbus 16191 2500 BD Den Haag 
Email: passenger-rights@ilent.nl 
Website: http://www.ilent.nl
Telephone: +31 88 489 00 00
Norway
ForbrukertilsynetThe Consumer Authority (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) No 524/2013 on consumer ODRAdress: Porselensvegen 32 3920 Porsgrunn 
Email: post@forbrukertilsynet.no 
Website: https://www.forbrukertilsynet.no/english
Telephone: +47 23400600
Poland* National coverage / competence (PL)Urząd Ochrony Konkurencji i Konsumentów (UOKiK)Office for Competition and Consumer Protection (UOKiK) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: plac Powstańców Warszawy 1 PL-00-950 Warszawa 
Email: dozik@uokik.gov.pl 
Website: https://www.uokik.gov.pl
Telephone: +48 22 55 60 176
Portugal
Autoridade de Segurança Alimentar e EconómicaFood and Economic Safety AuthorityDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 524/2013 on consumer ODRAdress: Rua Rodrigo da Fonseca, nº 73 1269 - 274 Lisboa 
Email: correio.asae@asae.pt 
Website: http://www.asae.pt
Telephone: +351 21 798 36 00
Portugal
ERSAR - Entidade Reguladora dos Serviços de Águas e ResíduosERSAR - The Water and Waste Services Regulation AuthorityDirective 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Centro Empresarial Torres de Lisboa - Rua Tomás da Fonseca, Torre G – 8º 1600-209 Lisboa 
Email: geral@ersar.pt 
Website: http://www.ersar.pt
Telephone: +351 210 052 200
Portugal
ACOP – Associação de Consumidores de Portugal

Adress: Rua do Brasil, 4 3030-775 Coimbra 
Email: acopgeral@sapo.pt 
Website: https://www.acop.com.pt
Telephone: +351 239 404 733
Portugal
ICP - Autoridade Nacional de Comunicações (ICP-ANACOM)ANACOM - National Communications AuthorityDirective 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):Adress: Av. José Malhoa, 12 1099 - 017 Lisboa 
Email: info@anacom.pt 
Website: http://www.anacom.pt
Telephone: +351 217211000
Portugal
Procuradoria-Geral da República
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Rua da Escola Politécnica, nº 140 1269-269  Lisboa 
Email: correio@pgr.pt 
Website: http://www.ministeriopublico.pt
Telephone: +351 213 975 255
Portugal
Entidade Reguladora dos Serviços Energéticos
Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Adress: Rua Dom Cristóvão da Gama, n.º 1 – 3.º 1400-113 Lisboa 
Email: erse@erse.pt 
Website: http://www.erse.pt
Telephone: +351 213 033 200
Portugal
ERC – Entidade Reguladora para a Comunicação Social
Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Avenida 24 de julho, nº58 1200-869 Lisboa 
Email: info@erc.pt 
Website: http://www.erc.pt
Telephone: +351 210 107 000
Portugal
Comissão do Mercado de Valores Mobiliários - CMVM
Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Rua Laura Alves, 4 1050-138 Lisboa 
Email: cmvm@cmvm.pt 
Website: https://www.cmvm.pt/pt/Pages/home.aspx
Telephone: +351 21 317 70 00
Portugal
Autoridade da Mobilidade e dos Transportes
Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Rua de Santa Apolónia, 1100-468 Lisboa 
Email: geral@amt-autoridade.pt 
Website: http://www.amt-autoridade.pt/
Telephone: +351 211 025 800
Portugal
DECO – Associação Portuguesa para a Defesa do Consumidor

Adress: Rua Artilharia Um, nº 79 4º 1269-160 Lisboa 
Email: decolx@deco.pt 
Website: http://www.deco.pt
Telephone: +351 213710213
Portugal
Autoridade Nacional da Aviação Civil
Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: Rua B, Edifício 4 - Aeroporto Humberto Delgado 1749-034 Lisboa 
Email: secretariadopca@anac.pt 
Website: https://www.anac.pt
Telephone: +351 21 284 22 26
Portugal
Centro Europeu do Consumidor PortugalEuropean Consumer Centre (ECC Portugal)
Adress: Praça Duque de Saldanha, 31-1º 1069-013 Lisboa 
Email: euroconsumo@dg.consumidor.pt 
Website: https://cec.consumidor.pt/
Telephone: +351 21 3564750
Portugal
ACSET – Associação de Consumidores de Setúbal

Adress: Deputado Joaquim Brandão 13 – 1º 2900-422 Setúbal 
Email: associacao.consumidores.setubal@gmail.com 
Website: https://www.facebook.com/acsetsetubal/
Telephone: ( + 351 ) 265 509 100
Portugal
Ius Omnibus

Adress: Avenida 24 de Julho – Second Home - Mercado da Ribeira 1200-479 Lisboa 
Email: associacao.ius.omnibus@gmail.com 
Website: https://iusomnibus.eu/pt/
Telephone: +351 91 977 799
Portugal
ACP - Automóvel Club de Portugal

Adress: Rua Rosa Araújo, n.º 24-26 1250-195 Lisboa 
Email: apoio.socio@acp.pt 
Website: https://www.acp.pt
Telephone: 808 22 22 22
Portugal
Inspecção-Geral das Actividades Culturais (IGAC)IGAC - General Inspectorate of Cultural ActivitiesDirective 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Adress: Praça dos Restauradores, Palácio Foz, Apartado 2616 1116-802 Lisboa 
Email: igacgeral@igac.pt 
Website: http://www.igac.pt
Telephone: +351 213212500
Portugal
INFARMED - Autoridade Nacional do Medicamento e Produtos de SaúdeNFRAMED -  National Authority of Medicines and Health ProductsDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Avenida do Brasil, n.º 53 1749-004 Lisboa 
Email: infarmed@infarmed.pt 
Website: http://www.infarmed.pt
Telephone: +351 217987100
Portugal
Banco de PortugalBank of PortugalDirective 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Rua do Comércio, 148 1100-150 Lisboa 
Email: info@bportugal.pt 
Website: http://www.bportugal.pt/
Telephone: +351 21 313 00 00
Portugal
Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF)Supervisiory Authority for Insurance and Pension Funds (ASF)Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Legal responsibility for enforcing the following Union law(s):Adress: Av. da República, n.º 76 1600-205 Lisboa Lisboa 
Email: asf@asf.com.pt 
Website: http://www.asf.com.pt
Telephone: +351 217 903 100
Portugal
Comissão Nacional de Protecção de Dados (CNPD)SA Portugal (National Commission for Data Protection (CNPD))Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: Av. D. Carlos I, 134 - 1.º 1200-651 LISBOA 
Email: imi@cnpd.pt 
Website: https://www.cnpd.pt
Telephone: +351 21 392 84 00
Portugal
Direção-Geral do ConsumidorConsumer Directorate - General (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Legal responsibility for enforcing the following Union law(s):Adress: Praça Duque de Saldanha, 31, 1.º, 2.º, 3.º e 5.ºpisos 1069-013 Lisboa Lisboa 
Email: CPC.IMI@dg.consumidor.pt 
Website: https://www.consumidor.gov.pt/
Telephone: +351 21 356 46 00
Romania
Ministerul Economiei, Antreprenoriatului si TurismuluiMinistry of EconomyDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Calea Victoriei nr. 152 10096 Bucuresti 
Email: petitii@economie.gov.ro 
Website: http://www.economie.gov.ro/
Telephone: +40 212025123
Romania
Inspectoratul General al Politiei Romane - Direcția de Investigare a Criminalității Economice (DICE)General Inspectorate of the Romanian Police - Directorate for Investigating Economic Crime (DICE)  Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Adress: Mihai Voda 6 50041 Bucuresti 
Email: economic@politiaromana.ro 
Website: https://www.politiaromana.ro/en
Telephone: 40212082525
Romania
Autoritatea Feroviara Romana (AFER) - Serviciul Supraveghere Drepturi Calatori
Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligationsAdress: Calea Grivitei nr. 393 10719 Bucuresti 
Email: passengersrights@afer.ro 
Website: http://www.afer.ro/documents/rra.html
Telephone: +40 213076852
Romania
Autoritatea Nationala pentru Administrare si Reglementare in Comunicatii (ANCOM)National Authority for Management and Regulation in Comunications in Romania (ANCOM)  Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Adress: Strada Delea Nouă nr.2 30925 Bucuresti 
Email: ancom@ancom.ro 
Website: https://www.ancom.ro/en/
Telephone: +40 372845400
Romania
Consiliul Național al Audiovizualului (CNA)National Audiovisual Council of Romania (CNA)  Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Bd. Libertății nr. 14 50706 Bucuresti 
Email: cna@cna.ro 
Website: http://www.cna.ro/-English-.html
Telephone: +40 213055356
Romania
Agenția Națională a Medicamentului și a Dispozitivelor Medicale din România (ANMDMR)National Agency for Medicines and Medical Devices of Romania (ANMDMR)  Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Aviator Maior Ștefan Sănătescu 48 11478 Bucuresti 
Email: secretariat@anm.ro 
Website: https://www.anm.ro/en/
Telephone: 40213171100
Romania
Inspectoratul de Stat pentru Controlul în Transportul Rutier (I.S.C.T.R)State Inspectorate for Road Transport Control (I.S.C.T.R.)  Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: B-dul Dinicu Golescu nr.38,  10873 Bucuresti 
Email: relatii-publice@isctr-mt.ro 
Website: http://www.isctr-mt.ro/
Telephone: +40 213136320
Romania
Autoritatea Nationala pentru Protectia ConsumatorilorAuthority for consumer protection (ANPC) (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Bd Aviatorilor nr. 72 11865 Bucuresti 
Email: cabinet@anpc.ro 
Website: http://www.anpc.ro
Telephone: +40 21 312 12 75
Romania
Ministerul Transporturilor si InfrastructuriiMinistry of Transport and InfrastructureLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: Bd Dinicu Golescu nr. 38 10873 Bucuresti 
Email: IMI@mt.ro 
Website: http://www.mt.gov.ro/web14/
Telephone: +40 21 313 99 54
Romania
Agenţia Naţională pentru Plăţi şi Inspecţie Socială (ANPIS)National Agency for Payment and Social Inspection - Competent authority giving accreditation to organisers of professional adult trainingDirective (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAdress: Bld. General Gheorghe Magheru 7 10322 Bucuresti 
Email: secretariat@mmanpis.ro 
Website: http://www.mmanpis.ro
Telephone: +40213.136.047
Romania
Autoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter PersonalSA Romania (National Supervisory Authority For Personal Data Processing)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: 28-30 BD. GHEORGHE MAGHERU 10336 BUCHAREST 
Email: anspdcp@dataprotection.ro 
Website: http://www.dataprotection.ro
Telephone: +40 31 805 9211
Slovakia
Štátny ústav pre kontrolu liečivState Institute for Drug Control (SUKL)Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Kvetná 11 825 08 Bratislava 
Email: sukl@sukl.sk 
Website: https://www.sukl.sk
Telephone: +421 2 50 70 11 11
Slovakia
Európske spotrebiteľské centrum v Slovenskej republikeEuropean Consumer Centre (ECC Slovakia)
Adress: Mlynské Nivy 44/a 82715 Bratislava 
Email: ECCNET-SK@ec.europa.eu 
Website: https://esc-sr.sk/
Telephone: +421 905 528 477
Slovakia
Štátna veterinárna a potravinová správa SRState Veterinary and Food Administration of the Slovak RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Adress: Botanická č. 17 842 13 Bratislava 
Email: sekretariatUR@svps.sk 
Website: http://www.svps.sk
Telephone: +421 2 602 57 212
Slovakia
Rada pre vysielanie a retransmisiuCouncil for Broadcasting and RetransmissionDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Palisády 36 81106 Bratislava 
Email: office@rvr.sk 
Website: http://rvr.sk
Telephone: +421 2 20 90 65 00
Slovakia
Národná banka SlovenskaNational Bank of SlovakiaDirective 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Legal responsibility for enforcing the following Union law(s):Adress: Imricha Karvaša 1 81325 Bratislava 
Email: cpc@nbs.sk 
Website: https://www.nbs.sk/en/home
Telephone: +421 2 5787 1111
Slovakia
Úrad pre reguláciu elektronických komunikácií a poštových služiebRegulatory Authority for Electronic Communications and Postal ServicesDirective 2002/58/EC on privacy and electronic communications, Directive 2005/29/EC on unfair commercial practices, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Továrenská 7 828 55 Bratislava 
Email: inspection@teleoff.gov.sk 
Website: https://www.teleoff.gov.sk/
Telephone: +421 2 57 881 111
Slovakia
Ústav štátnej kontroly veterinárnych biopreparátov a liečivInstitute for State Control of Veterinary Biologicals and Medicines, SlovakiaDirective 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Biovetská 34 949 01 Nitra 
Email: uskvbl@uskvbl.sk 
Website: http://www.uskvbl.sk/
Telephone: +421 37 65 15 5067
Slovakia
Ministerstvo hospodárstva SR - odbor ochrany spotrebiteľaMinistry of Economy - consumer protection (CPC - SLO)
Adress: Mlynské Nivy 44/a 827 15 Bratislava 
Email: cpc@mhsr.sk 
Website: https://www.mhsr.sk
Telephone: +421 2 4854 2433
Slovakia
Slovenská obchodná inšpekciaSlovak Trade InspectionDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Bajkalská 21/A 827 99 Bratislava 27 
Email: imi@soi.sk 
Website: http://www.soi.sk
Telephone: +421 2 58272 -123, -159
Slovakia
Úrad pre reguláciu sieťových odvetvíRegulatory Office for Network IndustriesDirective 2005/29/EC on unfair commercial practices, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 524/2013 on consumer ODRAdress: Bajkalská 27 820 07 Bratislava 27 
Email: info@urso.gov.sk 
Website: https://www.urso.gov.sk
Telephone: +421 2 581 004 11
Slovakia
Úrad verejného zdravotníctva SRPublic Health Authority of the Slovak RepublicDirective 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2011/83/EU on consumer rights, Legal responsibility for enforcing the following Union law(s):Adress: Trnavská cesta 52 826 45 Bratislava 
Email: uvzsr@uvzsr.sk 
Website: http://www.uvzsr.sk
Telephone: +421 2 49284111
Slovenia
Banka SlovenijeBank of SloveniaDirective 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Slovenska 35 1505 Ljubljana 
Email: OK-Vlozisce@bses.bsi.si 
Website: http://www.bsi.si
Telephone: +386 1 471 9000
Slovenia
Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)Agency for communication networks and services of the Republic Slovenia (AKOS)Directive 2002/58/EC on privacy and electronic communications, Directive 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content servicesAdress: Stegne 7 1000 Ljubljana 
Email: info.box@akos-rs.si 
Website: https://www.akos-rs.si/akos
Telephone: +386 1 583 63 00
Slovenia
Javna agencija Republike Slovenije za zdravila in medicinske pripomočke (JAZMP)Agency for Medicinal Products and Medical Devices of the Republic of Slovenia (JAZMP)Directive 2001/83/EC on medicinal products for human use, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Slovenčeva ulica 22 1000 Ljubljana 
Email: info@jazmp.si 
Website: https://www.jazmp.si/o-nas/
Telephone: +386 8 2000 500
Slovenia
Uprava Republike Slovenije za pomorstvo (URSP)Slovenian Maritime Administration (URSP)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterwayAdress: Ukmarjev trg 2 6000 Koper 
Email: ursp.box@gov.si 
Website: https://www.gov.si/drzavni-organi/
Telephone: +386 5 663 21 00
Slovenia
Javna agencija za civilno letalstvoCivil Aviation Agency (CAA) SloveniaLegal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress: Kotnikova 19A 1000 Ljubljana 
Email: info@caa.si 
Website: https://www.caa.si/
Telephone: +386 1 244 66 01
Slovenia
Tržni inšpektorat Republike SlovenijeMarket InspectorateDirective (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Dunajska cesta 160 1000 Ljubljana 
Email: gp.tirs@gov.si 
Website: http://www.ti.gov.si
Telephone: +386 1 280 8700
Slovenia
Ministrstvo za gospodarski razvoj in tehnologijo (NIMIC - SOLVIT Centre)Ministry of Economic Development and Technology (NIMIC - SOLVIT Centre) (CPC - SLO)
Adress: Kotnikova 5 1000 Ljubljana 
Email: gp.mgrt@gov.si 
Website: https://www.gov.si
Telephone: +386 1 400 36 00
Slovenia
Inšpektorat Republike Slovenije za infrastrukturoInfrastructure Inspectorate of the Republic of Slovenia  Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Vožarski pot 12 1000 Ljubljana 
Email: gp.irsi@gov.si 
Website: https://www.gov.si/
Telephone: +386 1 420 44 88
Slovenia
Zavod PIP - Pravni in informacijski center MariborZavod PIP - Legal advice and information center Maribor  
Adress: Gosposvetska cesta 86 2000 Maribor 
Email: pip@zavodpip.si 
Website: https://www.zavodpip.si/
Telephone: +386 2 234 21 46
Slovenia
Trgovinska zbornica SlovenijeSlovenian chamber of commerce  
Adress: Dimičeva ulica 13 1000 Ljubljana 
Email: tajnistvo@tzslo.si 
Website: http://www.tzslo.si
Telephone: +386 1 5898 213
Slovenia
Evropski potrošniški center SlovenijaEuropean Consumer Centre (ECC Slovenia)
Adress: Kotnikova ulica 5 1000 Ljubljana 
Email: epc.mgrt@gov.si 
Website: https://www.epc.si/pages/si/domov.php
Telephone: 00386 1 400 3757
Slovenia
Zveza potrošnikov slovenijeSlovene Consumers' Association  
Adress: Tržaška cesta 2 1000 Ljubljana 
Email: Zps@zps.si 
Website: http://www.zps.si
Telephone: +386 1 474 06 00
Slovenia
Inšpektorat Republike Slovenije za kmetijstvo, gozdarstvo, lovstvo in ribištvo (IRSKGLR)Inspectorate of Republic Slovenia for agriculture, forestry, hunting and fisheries (IRSKGLR)Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Legal responsibility for enforcing the following Union law(s):Adress: Dunajska 58 1000 Ljubljana 
Email: irskglr.mkgp@gov.si 
Website: https://www.gov.si/
Telephone: +386 1 434 5700
Spain* National coverage / competence (ES)Subdirección General de Coordinación, Calidad y Cooperación en Consumo. Dirección General de Consumo (Ministerio de Consumo )Delegated coordinator for consumer services (CPC - SLO) - General Directorate of Consumers (Ministry of Health, Consumers and Social Welfare)
Adress: C/ Príncipe de Vergara 54 28006 Madrid 
Email: dgconsumo@mscbs.es 
Website: https://www.mscbs.gob.es/
Telephone: +34 91 822 45 05
Spain* National coverage / competence (ES)Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)Spanish Agency of Medecines and Health Care Products (AEMPS)Directive 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Calle Campezo 1, Edificio 8.  28022 Madrid 
Email: sgicm@aemps.es 
Website: https://www.aemps.gob.es/
Telephone: +34 918225201 / +34 918225202
Spain* National coverage / competence (ES)Agencia Estatal de Seguridad Aérea (AESA)State Air Safety Agency (AESA)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flightsAdress:  Av. General Perón 40, portal B, 1ª planta, Madrid 28020 Madrid 
Email:  
Website: https://www.seguridadaerea.gob.es/
Telephone: +34 91 396 84 96 / +34 91 3968078-81 / +34  91 396 85 93
Spain* National coverage / competence (ES)Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales. Ministerio de Asuntos Económicos y Transformación DigitalState Secretariat of Telecommunications and Digital Infrastructures - Ministry of Economic Affairs and Digital TransformationDirective 2010/13/EU on audiovisual media services, Legal responsibility for enforcing the following Union law(s):Adress: Poeta Joan Maragall, 41 28071 Madrid 
Email: contact@economia.gob.es 
Website: https://www.mineco.gob.es/portal/site/mineco/consulta_general
Telephone: +34 91 258 28 52
Spain* National coverage / competence (ES)Comisión Nacional del Mercado de Valores (CNMV)National Securities / Stock Market Commission (CNMV) - Competent body for the supervision and inspection of the securities markets.
Adress: Calle Edison nº 4 28006 Madrid 
Email: ServicioJuridico@cnmv.es 
Website: https://www.cnmv.es
Telephone: +34 91 585 15 10
Spain* National coverage / competence (ES)Centro Europeo del Consumidor en EspañaEuropean Consumer Centre (ECC Spain)
Adress: Príncipe de Vergara 54 28006 Madrid 
Email: cec@mscbs.es 
Website: https://cec.consumo.gob.es
Telephone: +34 9108224420
Spain* National coverage / competence (ES)Asociación de Consumidores y Usuarios en Acción - FACUAAssociation of Consumers and Users in Action - FACUA
Adress: C/Bécquer 25B 41002 Sevilla 
Email: facua@facua.org 
Website: https://facua.org
Telephone: +34 661279323
Spain* National coverage / competence (ES)Asociación de Usuarios de la Comunicación - AUC (ACU)Association of Communications Users - AUC (ACU)
Adress: Ibiza,72-6º B 28009 Madrid 
Email: auc@auc.es 
Website: https://www.auc.es
Telephone: +34 915016773
Spain* National coverage / competence (ES)Subdirección General para la Sociedad Digital (Secretaría de Estado de Digitalización e Inteligencia Artificial. Ministerio de Asuntos Económicos y Transformación Digital)General Subdirectorate of Information Society Services (State Secretariat for Telecommunications and the Information Society - Ministry of Industry, Energy and Tourism)Directive 2000/31/EC on electronic commerce, Legal responsibility for enforcing the following Union law(s):Adress: c/ Poeta Joan Maragall, 41 28020 Madrid 
Email: sgsd@economia.gob.es 
Website: http://www.lssi.es
Telephone: +34 913463368
Spain* National coverage / competence (ES)Confederación, de ámbito estatal, de Consumidores y Usuarios (CECU)State Confederation of Consumers and Users (CECU)
Adress: C/ Mayor, nº 45, piso 2º 28013 Madrid 
Email: cecu@cecu.es 
Website: http://www.cecu.es
Telephone: +34 913641384
Spain* National coverage / competence (ES)Organización de Consumidores y Usuarios - OCUConsumers and Users Organisation (OCU)
Adress: Albarracín, 21 28037 Madrid 
Email: ocu_market@ocu.org 
Website: https://www.ocu.org
Telephone: +34 917226061
Spain* National coverage / competence (ES)Agencia Española de Protección de DatosSA Spain (Spanish Agency for Data Protection)Directive 2002/58/EC on privacy and electronic communications, Legal responsibility for enforcing the following Union law(s):Adress: Jorge Juan, 6 28001 Madrid 
Email: IMI@aepd.es 
Website: http://www.aepd.es
Telephone: +34 901 100 099 / +34 91 2663517 
Spain* National coverage / competence (ES)Ministerio de Transportes, movilidad y Agenda Urbana. Dirección General de Transporte Terrestre. (Subdirección General de Inspección)Ministry of Transports, Mobility and Urban Agenda - Directorate General for Ground Transport (General Directorate of Inspection)Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Paseo de la Castellana, 67 28071 Madrid 
Email: dirgtt@fomento.es 
Website: https://www.fomento.gob.es/transporte_terrestre
Telephone: +34 915978043
Spain* National coverage / competence (ES)Banco de EspañaBank of SpainDirective 2002/65/EC on distance marketing of consumer financial services, Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Alcalá 48 28014 Madrid 
Email: conducta.entidades@bde.es 
Website: https://www.bde.es/bde/es/
Telephone: +34 91 338 80 18
SpainAndalusiaAutoridad Competente Regional. Junta de Andalucía. Protección de consumidores en el ámbito de consumo.Regional Competent Authority for consumer protection in the area of consumption - Andalusian Government (Autonomous Community of Andalusia)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Avenida de la Innovación s/n. Edificio Arena 1 41020 Sevilla 
Email: dg.consumo.csalud@juntadeandalucia.es 
Website: https://www.juntadeandalucia.es
Telephone: +34 955041089
SpainAndalusiaJunta de Andalucía. Dirección General de Calidad, Innovación y Fomento del Turismo.Regional Competent Authority for consumer protection in the area of tourism - Andalusian Government (Autonomous Community of Andalusia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Plaza Nueva, 4 2ª planta 41071 Sevilla 
Email: natividadm.bejarano@juntadeandalucia.es 
Website:
Telephone: +34 955065080
SpainAndalusiaAutoridad competente regional de la Junta de Andalucía a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Movilidad
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Avda. Diego Martínez Barrio, nº 10 41071 Sevilla 
Email: informacion@juntadeandalucia.es 
Website:
Telephone: +34 955 92 68 00
SpainAragonDepartamento de Industria, Competitividad y Desarrollo Empresarial. Servicio de Ordenación y Regulación de las Actividades Turísticas. Gobierno de AragónCompetent authority for tourism agencies and professionals (autonomous community of Aragon)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Dirección General de Turismo. Gobierno de Aragón.-Paseo de María Agustín nº 36. 50071 Zaragoza 
Email: sot@aragon.es 
Website: http://www.aragon.es/
Telephone: +34 976 714737
SpainAragonGobierno de Aragón. Dirección General de Protección de Consumidores y Usuarios.
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Vía Universitas 36, Planta 6ª  50017 Zaragoza 
Email: consumo@aragon.es 
Website: https://www.aragon.es/-/consumo-1
Telephone: +34 976712244
SpainBalearic IslandsComunidad Autónoma de las Illes Balears. Dirección General de Movilidad y Transporte Terrestre
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Eusebi Estada, 28, 1º piso 7004 Palma de Mallorca 
Email: directorgeneral@dgmobil.caib.es 
Website:
Telephone: +34 971 17 71 81
SpainBalearic IslandsGovern de les Illes Balears. Conselleria de Salut i Consum. Direcció General de Consum. Regional competent authority for consumer services (autonomous community of the Balearic Islands)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Carrer de Jesús, 38 A 7010 Palma 
Email: inspeccio@dgconsum.caib.es 
Website: http://www.caib.es/govern/organigrama/area.do?coduo=2390671&lang=ca
Telephone: +34 971784996
SpainBalearic IslandsGovern de les Illes Balears. Dirección General de Turismo
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress:  C/ de Montenegro, 5 7012 Palma de Mallorca 
Email: ordenacioturistica@dgoturis.caib.es 
Website: http://www.caib.es/
Telephone: +34 971 17 66 00
SpainBasque countryTurismo, autoridad competente en el País VascoRegional competent authority for tourism (Basque Country)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):Adress: Donosti 1 1010 Vitoria-Gasteiz 
Email: secretaria.turismo@euskadi.eus 
Website: https://www.euskadi.eus/gobierno-vasco/
Telephone: +34 945019927
SpainBasque countryGobierno Vasco - Instituto Vasco de Consumo - Kontsumobide
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Avda. de Santiago, 11 1002 Vitoria-Gasteiz 
Email: kontsumobide@kontsumobide.eus 
Website: http://www.kontsumobide.euskadi.eus
Telephone: +34 945062140
SpainCanary IslandsAutoridad regional en el Gobierno de Canarias a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Prof. Agustín Millares Carló, 22 Edf. Servicios Múltiples I Planta 11ª   35071 Las Palmas de Gran Canaria 
Email: dgtranstf.copt@gobiernodecanarias.org 
Website: https://www.gobiernodecanarias.org/transportes/index.html
Telephone: +34 928 11 52 50
SpainCanary IslandsGobierno de Canarias. Dirección General de  Comercio y Consumo.Directorate General for Commerce and Consumers (Autonomous Community of the Canary Islands)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Avenida Francisco La Roche, nº 35, Edificio de Usos Múltiples I, planta 8ª  38071 Santa Cruz de Tenerife 
Email: inspeccioncc.consumo@gobiernodecanarias.org 
Website: https://www.gobiernodecanarias.org/consumo
Telephone: +34 922924741 / +34 922924748
SpainCanary IslandsDirección General de Ordenación  y Promoción Turística - Gobierno de CanariasDirectorate General for Tourism Development and Promotion (Autonomous Community of Canary Islands)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: C/ León y Castillo 200. Edificio Servicios Mútltiples III. 5ª Planta.  35071 Las Palmas de Gran Canaria 
Email: amedpen@gobiernodecanarias.org 
Website: https://www.gobiernodecanarias.org/turic/
Telephone: +34 928 45 58 19
SpainCantabriaAutoridad regional en la Comunidad Autónoma de Cantabria a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y Comunicaciones
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Cádiz, nº 2, 1º 39002 Santander 
Email: ttesycom@cantabria.es 
Website: http://www.cantabria.es/web/
Telephone: +34 942367412
SpainCantabriaGobierno de Cantabria. Dirección General de Comercio y ConsumoRegional competent authority for consumer services (autonomous community of Cantabria)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Albert Einstein, 2 (PCTCAN) 39011 S Santander 
Email: dgcomercioconsumo@cantabria.es 
Website: http://www.dgicc.cantabria.es/web/direccion-general-industria/inicio_consumo
Telephone: +34 942 20 00 33
SpainCantabriaDirección General de Turismo. Consejería de Industria, Turismo, Innovación, Transporte y Comercio. Comunidad Autónoma de Cantabria.Competent authority for the recognition of professional qualifications of tourist guides (Autonomous Community of Cantabria)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: C/ Albert Einstein, 4 39011 Santander 
Email: garcia_cm@cantabria.es 
Website: https://www.cantabria.es/web/consejeria-de-innovacion-industria-turismo-y-comercio
Telephone: +34 942 20 82 65       
SpainCastile and LeonServicio de Empresas y Actividades Turísticas - Dirección General de Turismo - Consejería de Cultura, Turismo y Deporte - Junta de Castilla y LeónAuthority responsible for Tourism companies and activities (autonomous community of Castile and Leon)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Paseo de Filipinos,1- Planta 3 47007 Valladolid 
Email: antsante@jcyl.es 
Website: http://www.jcyl.es
Telephone: +34 983411910
SpainCastile and LeonAutoridad competente regional de la Junta de Castilla y León a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Rigoberto Cortejoso, 14. Planta 1ª Despacho 166. Edificio de Medio Ambiente   47014 Valladolid 
Email: area.dg.transportes@jcyl.es 
Website: https://www.jcyl.es/
Telephone: +34 983419479
SpainCastile and LeonJunta de Castilla y León. Dirección General de  Comercio y Consumo.
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: C/ Jacinto Benavente, 2. 47195 Arroyo de la Encomienda (Valladolid) 
Email: comercioyconsumo@jcyl.es 
Website: https://consumo.jcyl.es
Telephone: +34 983 324 392
SpainCastile-La ManchaDireccion General de Turismo, Comercio y Artesanía (Castilla-La Mancha)Competent authority for travel agencies, tour operators, tourist guides (autonomous community of Castile-La Mancha)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Avenida Irlanda, número 14 45071 Toledo 
Email: dgturismo-artesania@jccm.es 
Website: http://www.castillalamancha.es
Telephone: +34 925267996
SpainCastile-La ManchaDirección General de Transportes y Movilidad. Junta de Comunidades de Castilla La ManchaRegional competent authority for transport (autonomous community of Castile-La Mancha)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Paseo Cristo de la Vega s/n 45071 Toledo 
Email: dgtransportes.fomento@jccm.es 
Website: http://www.castillalamancha.es
Telephone: +34 925267866
SpainCastile-La ManchaDirección General de Agenda 2030 y Consumo (Comunidad Autónoma de Castilla-La Mancha)Regional competent authority for consumer services (autonomous community of Castile-La Mancha)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: C/ Río Estenilla, s/n  45071 Toledo 
Email: dg2030yconsumo@jccm.es 
Website: http://www.jccm.es
Telephone: +34 925267800
SpainCataloniaAutoridad regional en la Generalitat de Cataluña a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y MovilidadRegional competent authority for Consumer Protection Cooperation (CPC) in the area of transport - Directorate General of Transport and Mobility (autonomous community of Catalonia)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Avda./ Josep Tarradellas, 2-6, 5ª planta 8029 Barcelona 
Email: transporte@gencat.cat 
Website: http://www.territori.gencat.cat
Telephone: +34 93 495 80 76
SpainCataloniaGeneralitat de Catalunya. Inspecció de Consum de l'Agència Catalana de Consum (autoritat per CPC)Regional competent authority for Consumer Protection Cooperation (CPC) - Consumer Inspection of the Catalan Consumer Agency (autonomous community of Catalonia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Calle Foc, 57 8038 Barcelona 
Email: inspeccioimi.consum@gencat.cat 
Website: http://www.consum.cat
Telephone: +34 935516666
SpainCeuta (autonomous city)Ciudad Autónoma de Ceuta. Consejería de Sanidad, Servicios Sociales e Igualdad. Servicio de Consumo
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Pza de la Constitución Acceso 1 A  51001 Ceuta 
Email: serviciossociales@ceuta.es 
Website:
Telephone: +34 956515604
SpainExtremaduraAutoridad regional de la Junta de Extremadura para Cooperación en Protección de Consumidores en el ámbito del turismo. Dirección General de Turismo 
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Avda de las Comunidades s/n   6800 Mérida 
Email: consumo@juntaex.es 
Website: http://www.juntaex.es/web/
Telephone: +34 91 585 15 10
SpainExtremaduraAutoridad competente regional del Gobierno de Extremadura a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Avda. de las Comunidades s/n.  6800 Mérida (Badajoz) 
Email: transporte@juntaex.es 
Website:
Telephone: +34 924 33 23 15
SpainExtremaduraInstituto de Consumo de Extremadura (INCOEX)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Calle Adriano, 4, 1ª planta 6800 Mérida 
Email: controlmercadoincoex@salud-juntaex.es 
Website: https://saludextremadura.ses.es/incoex/
Telephone: +34 924004700
SpainForal Community of NavarreAutoridad competente regional en el Gobierno de Navarra a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas e Infraestructuras 
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Alhóndiga,1, 2ª planta.  31002 Pamplona 
Email: obras.publicas@navarra.es 
Website: http://www.cfnavarra.es/obraspublicas/
Telephone: +34 848 42 74 16
SpainForal Community of NavarreGobierno de Navarra. Dirección del Servicio de Ordenación y Fomento del Turismo y del Comercio
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: C/Navarrería 39 31001 Pamplona-Iruña 
Email:  
Website: https://www.turismo.navarra.es
Telephone: +34 848 42 77 55
SpainForal Community of NavarreGobierno de Navarra. Dirección de Servicio de Consumo y Arbitraje (Kontsumo eta Arbitraje Zerbitzuko Zuzendari)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Amaya, 2A 31002 Pamplona 
Email: infoconsumo@navarra.es 
Website: http://www.navarra.es/home_es/Temas/Consumo/
Telephone: +34 848427739
SpainGaliciaXunta de Galicia. Agencia de Turismo de GaliciaRegional competent authority for the promotion, management and services in the area of tourism (Autonomous Community of Galicia)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Carretera Santiago - Noia km 3. A Barcia 15897 Santiago de Compostela- A Coruña 
Email: secretaria.turismo@xunta.es 
Website: http://turismo.xunta.es/
Telephone: +34 981 546 351
SpainGaliciaXunta de Galicia. Dirección General de Movilidad.
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Edificio Administrativo San Caetano, s/n 15707 Santiago de Compostela 
Email: mobilidade.cim@xunta.gal 
Website: https://infraestruturasemobilidade.xunta.gal/mobilidade
Telephone: +34 981 544581
SpainGaliciaXunta de Galicia. Instituto Gallego del Consumo y de la  Competencia (IGCC)
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Avda. Gonzalo  Torrente Ballester 1-5 bajo  15707 Santiago de Compostela 
Email: igc.produtos@xunta.gal 
Website: https://consumo.xunta.gal/es
Telephone: +34 981 545 389
SpainLa RiojaAutoridad Competente en la Comunidad Autónoma de la Rioja a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Obras Públicas y Transportes
Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Marqués de Murrieta,76 26071 Logroño 
Email: servicio.transportes@larioja.org 
Website: https://web.larioja.org/
Telephone: +34 941 29 12 89
SpainLa RiojaGobierno de la Rioja. Dirección General de Salud Pública, Consumo y Cuidados
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: C/ Vara de Rey, 8 26001 Logroño 
Email: consumo.control@larioja.org 
Website: https://www.larioja.org/
Telephone: +34 941291200
SpainLa RiojaGobierno de la Rioja. Dirección General de Turismo.
Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Avda Zaragoza 21. 26071 Logroño 
Email: dg.turismo@larioja.org 
Website: http://www.larioja.org/
Telephone: +34 941291100
SpainMadridComunidad de Madrid. Dirección General de Comercio y Consumo.General Directorate of Commerce and Consumumption (autonomous community of Madrid)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Ramírez de Prado 5bis. 1 planta  28045 Madrid 
Email: consumo.inspeccion@madrid.org 
Website: http://www.madrid.org/
Telephone: +34 91 3105 771 
SpainMadridAutoridad regional en la Comunidad Autónoma de Madrid a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes y MovilidadRegional competent authority for consumer protection cooperation in area of transport - General Directorate of Transport and Mobility (autonomous community of Madrid)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Orense, 60 28020 Madrid 
Email: transportes.dgt@madrid.org 
Website:
Telephone: +34 91 580 29 05
SpainMadridComunidad Autónoma de Madrid. Dirección General de TurismoGeneral Directorate of Commerce and Consumption (autonomous community of Madrid)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: C/ Alcalá 26 1ª (entrada por Cedaceros 1) 28014 Madrid 
Email: destinos.turisticos@madrid.org 
Website: https://www.esmadrid.com
Telephone: +34 917206700
SpainMelilla (autonomous city)Ciudad Autónoma de Melilla. Dirección General de Salud Pública y Consumo
Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Ctra. Alfonso XIII, 52-54   52005 Melilla 
Email: consumo@melilla.es 
Website: http://www.melilla.es/melillaPortal/
Telephone: +34 952 97 62 51
SpainPrincipality of AsturiasPrincipado de Asturias. Dirección General de Movilidad y Conectividad.Regional competent authority responsible for mobility and connectivity (autonomous community of the Principality of Asturias)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Trece Rosas, 2 - Planta 3ª Sector derecho 33005 Oviedo 
Email: movilidad@asturias.org 
Website: http://www.asturias.es/
Telephone: +34 985105541
SpainPrincipality of AsturiasPrincipado de Asturias. Agencia de Seguridad Alimentaria, Sanidad Ambiental y Consumo.Regional competent authority responsible for food safety, environmental health and consumers (autonomous community of the Principality of Asturias)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Ciriaco Miguel Vigil nº 9-1ª planta 33005 Oviedo 
Email: asac@asturias.org 
Website: http://www.consumoastur.es
Telephone: +34 985106870
SpainPrincipality of AsturiasPrincipado de Asturias. Vice consejería de TurismoRegional competent authority for tourism and the regulation of tourism companies and tourist activities (autonomous community of the Principality of Asturias)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: C/ Eduardo Herrera "Herrerita" s/n. 1ª Planta 33006 Oviedo 
Email: turismo@asturias.org 
Website:
Telephone: +34 98510771
SpainRegion of MurciaComunidad Autónoma de la Región de Murcia. Dirección General de Comercio, Consumo y ArtesaníaGeneral Directorate of Commerce, Consumers and Crafts (autonomous community of the Region of Murcia)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: Ronda de Levante 11, 3 Planta. 30071 Murcia 
Email: inspeccionconsumo@carm.es 
Website: https://www.carm.es/
Telephone: +34 981753869
SpainRegion of MurciaAutoridad regional competente en la Comunidad Autónoma Región de Murcia a efectos de Cooperación en Protección de Consumidores en el ámbito del transporte. Dirección General de Transportes Costas y Puertos. Regional competent authority for Consumer Protection Cooperation (CPC) in the field of transport - General Directorate of Coastal and Port Transport (autonomous community of the Region of Murcia)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: Pza. de Santoña, 6. 1ª planta  30006 Murcia 
Email: sis.ttes@carm.es 
Website: http://www.carm.es
Telephone: +34 968362378
SpainRegion of MurciaComunidad Autónoma de la Región de Murcia. Dirección General del Instituto de Turismo de la Región de Murcia (ITREM)Tourism Institute - Directorate general (ITREM)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: Avda. Juana Jugan 2.  30006 Murcia 
Email: comunicacion@murciaturistica.es 
Website: https://www.itrem.es/itrem/inicio
Telephone:  +34 968 357761 / +34 968 277716
SpainValencian CommunityGeneralitat. Comunitat Valenciana. Presidència de la Generalitat. Direcció General de Turisme.Regional competent authority for travel agencies, tour operators and guides and other tourism enterprises (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Legal responsibility for enforcing the following Union law(s):, Regulation (EU) 2018/302 addressing unjustified geo-blockingAdress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre-Torre 2 46018 Valencia 
Email:  
Website: http://www.comunitatvalenciana.com
Telephone: +34 961209804
SpainValencian CommunityGeneralitat. Comunitat Valenciana. Conselleria de Economía Sostenible, Sectores Productivos, Comercio y Trabajo. Dirección General de Comercio y Consumo. Subdirección General de Comercio y ConsumoRegional competent authority for consumer services (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 524/2013 on consumer ODRAdress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre. Torre 2, Planta 6 46018 Valencia 
Email: rosell_ber@gva.es 
Website: http://www.indi.gva.es/web/consumo
Telephone: +34 961209467
SpainValencian CommunityGeneralitat. Comunitat Valenciana. Conselleria de Política Territorial, Obres Públiques i Mobilitat. Direcció General d’Obres Públiques, Transport i Mobilitat UrbanaRegional competent authority for land transport (Alicante, Castellon, Valencia) (autonomous community of the Valencian Community)Legal responsibility for enforcing the following Union law(s):, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transportAdress: C/ Castán Tobeñas,77. Ciudad Administrativa 9 De Octubre - Torre 1 46018 Valencia 
Email:  
Website: http://politicaterritorial.gva.es/es/conselleria
Telephone: +34 961208475
Sweden
KonsumentverketSwedish Consumer Agency (CPC - SLO)Directive (EU) 2015/2302 on package travel and linked travel arrangements, Directive 1999/44/EC on the sale of consumer goods and associated guarantees, Directive 2000/31/EC on electronic commerce, Directive 2002/58/EC on privacy and electronic communications, Directive 2002/65/EC on distance marketing of consumer financial services, Directive 2005/29/EC on unfair commercial practices, Directive 2006/114/EC on misleading and comparative advertising, Directive 2006/123/EC on services in the internal market, Directive 2008/122/EC on timeshare, long-term holiday product, resale and exchange contracts, Directive 2008/48/EC on credit agreements for consumers, Directive 2010/13/EU on audiovisual media services, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on consumer ADR, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products, Legal responsibility for enforcing the following Union law(s):, Regulation (EC) No 1008/2008 on common air services rules in the Community, Regulation (EC) No 1107/2006 on disabled persons' and persons with reduced mobility's rights when travelling by air, Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, Regulation (EC) No 261/2004 on denied boarding and of cancellation or long delay of flights, Regulation (EU) 2017/1128 on cross-border portability of online content services, Regulation (EU) 2018/302 addressing unjustified geo-blocking, Regulation (EU) No 1177/2010 on passengers' rights when travelling by sea and inland waterway, Regulation (EU) No 181/2011 on passengers' rights in bus and coach transport, Regulation (EU) No 524/2013 on consumer ODRAdress: Tage Erlandergatan 8A SE - 651 02 Karlstad 
Email: konsumentverket@konsumentverket.se 
Website: http://www.konsumentverket.se
Telephone: +46 771423300
Sweden
Svensk HandelSwedish Trade Federation
Adress: Regeringsgatan 60 103 29 Stockholm 
Email: info@svenskhandel.se 
Website: http://www.svenskhandel.se
Telephone: +46 010 47 18 500
Sweden
LäkemedelsverketMedical Products AgencyDirective 2001/83/EC on medicinal products for human use, Legal responsibility for enforcing the following Union law(s):Adress: Dag Hammaskjölds väg 42 751 03 Uppsala 
Email: registrator@mpa.se 
Website: http://www.lakemedelsverket.se
Telephone: +46 18 17 46 00
Sweden
Sveriges Konsumenter The Swedish Consumers’ Association  
Adress: Hornsgatan 172 10064 Stockholm  
Email: info@sverigeskonsumenter.se 
Website: https://www.sverigeskonsumenter.se/
Telephone: +46 86744300
Sweden
FinansinspektionenThe Swedish Financial Supervisory Authority  Directive 2008/48/EC on credit agreements for consumers, Directive 2014/17/EU on credit agreements for consumers for residential property, Directive 2014/92/EU on the comparability of fees related to payment accounts, Legal responsibility for enforcing the following Union law(s):Adress: Brunnsgatan 3 103 97 Stockholm 
Email: finansinspektionen@fi.se 
Website: http://www.fi.se
Telephone: +46 08-40898000



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