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The European Solidarity Corps Quality Label certifies that an organisation taking part in the Corps is able to provide the necessary conditions for young people to take part in solidarity activities.
There are two main types of Quality Label, depending on the role(s) that the organisation wishes to play in the process:
- Host role - covers the full range of activities related to hosting a Solidarity Corps participant, including the development of a programme of the young person's activities and providing guidance and support to the participant during all the phases as appropriate
- Support role - entails supporting, preparing and/or training participants before departure, a mediation between them and their host organisations and/or providing support to participants upon return from their activity
In addition to these roles, those organisations who wish to apply for grants, manage and coordinate volunteering activities under Volunteering Projects will be required to obtain a Quality Label for Lead organisation.
Applications for the ESC50 - Quality Label are to be assessed by experts in Assessment module after assignment by the National Agency.
This page explains the expert assessment of ESC50 - Quality Label applications for the different Quality Label roles from the My Assessments screen in Assessment module. The specifics for consolidation and editing assignments for these type of assessments are also explained on this page.
In the case where an organisation applies for the Host/Support and Lead role and one expert was instructed to conduct a Site visit or Remote interview with the applicant organisation during the assessment of the Host/Support role, this expert cannot assess the Lead role part of the application. Specific instructions are available throughout this page for the completion of the assessment if you are the expert who conducted the site visit or remote interview.
Additional experts will be assigned by the National Agency to assess the same application. These experts will have to only assess the Lead role and not the Host/Support role. The experts instructed by the National Agency to only assess the Lead role will also find specific instructions throughout this page.
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Access "My Assessments" from Single Entry Point
Log in to the Single Entry Point and select My Assessments from the Assessment module. The My Assessments screen opens with the Search Filter and the Search results panels, displaying all your available assignments.
See My Assessments for details on the basic functionalities of this screen.
Filter your assignment(s) and open the expert assignment to work on
Expert assignments requiring your attention will be in status Assignment Ongoing.
You can use the available Search and filter options to filter the results list according to your needs. In our example, we search for a specific project code for ESC50 and for call year 2022. One result is found.
To open the assessment, click on the hyperlinked Project code, or click on the Actions button in the Actions column and select the option Open assessment.
The "Assessment details" open
The Assessment Details screen opens in a new tab. Project information is by default selected in the Navigation menu.
Specifics of the ESC50 - Quality Label "Assessment Details" screen
The header in the Assessment Details screen displays basic information about the Quality Label application under assessment. By default, it only shows key details. To expand and view further information, click the available down arrow.
The content in the expert column updates automatically as the assessment form is filled in.
"Award Criteria" specifics - Role specific "Award criteria" tabs
Review the documentation of the application in the "Project information" section
When opened from My Assessments, an assessment always displays the Project Information by default. The information available here is relevant for the given assignment.
Available subsections under Project Information include Application, Budget information, and Assessments.
The following options may be available for the files:
Complete the "Award criteria" section
Select Award criteria from the Navigation menu. This section contains the criteria to be evaluated for each requested role.
The Award criteria opens on the expert specific tab, in our example Expert 1, and shows the subtabs per requested role. Any other displayed tabs, associated for example to the other expert(s) participating in the assessment of the same project and/or the consolidator, are greyed out. You do not have access to these.
The available subtabs within the expert tab correlate to the Quality Label role(s) the organisation is applying for and/or already possesses. In our example, the organisation applies for Host and Support role as well as for the Lead role.
Provide "Comments" for Host and/or Support role, if applicable
Different supporting comments must be added in the available Comments field in each available subtab for Host and/or Support. All comment fields are mandatory.
Provide the required information.
Provide decision per "Award criteria" - "Host" and "Support role" only
The Host and Support roles assessment is not based on points. Instead, each award criterion must be marked as either Acceptable or Not Acceptable.
Provide a decision for each of the subsections available in the Award criteria screen for the Host and/or Support role. This is done using the decision buttons available in the top right corner of each award criterion.
You must select an option (positive or negative) for each award criterion.
When the decisions for all criteria are made, the relevant subtab updates with the outcome of the evaluation.
The outcome of the decision is only displayed in the subtab if all award criteria have been evaluated as acceptable/not acceptable.
If applicable, access the next role subtab, in our example Support role. Complete the Award Criteria comments and provide a decision per criterion as explained above.
In our example, the outcome of the assessment for Host and Support role is acceptable, both subtabs display the green check.
Specifics for expert that only has to assess Lead role, as result of Site visit to applicant organisation by another expert
If you are the expert instructed to only assess the Lead role, as a result of another expert assigned to assess conducting a Site visit to the applicant organisation, then you should not assess the Host/Support role part of the application.
To enable the Lead role award criteria subtab of the assessment, you must however complete the Host/Support role Award criteria as follows:
In this example, Expert 2 was instructed to only assess the Lead role in an ESC50 - Quality Label application assessment for Host and Lead role. For the Lead role tab to become active, Expert 2 filled in all Host role Award criteria comments, stating Not assessed, and declared the outcome for each criterion as Acceptable.
Only after the Host/Support role Award criteria are completed will the Lead role subtab become active. You can proceed to complete the Lead role Award Criteria as described in the next step.
Provide comments and scores for "Lead role", if applicable
Access the Lead role subtab in the Award criteria.
Provide the comments per Award criterion in the same way as explained for the Host and Support role.
The Lead role assessment and the decision per award criterion are based on numerical scores.
In our example, the final score is 81. It is displayed in green in the Lead role subtab, indicating the required threshold was reached. For each available criterion, at least 50% of the applicable score was reached.
Specifics for completion of "Lead role" subtab by expert that conducted Site visit to applicant organisation as part of Host/Support role assessment
Access the Lead role subtab in the Award criteria. If you have carried out a site visit and/or remote interview during the assessment of the host/support roles and the organisation has also applied for the Lead role, the Lead role subtab must be completed as follows:
In this example, Expert 1 conducted a site visit and/or remote interview with the applicant organisation during assessment of the Host role. Therefore, the expert will not assess the Lead role part of the application. However, the Lead role subtab must be completed, otherwise the assessment results cannot be submitted. Expert 1 filled in all Award criteria comments, stating Not assessed, and filled in 0 for all Score fields in the Lead role Award criteria subtab. The Lead role subtab displays in red, the with the Total score of 0 displayed.
In the overview table in the header of the Assessment details, the outcome of the assessment for this role will display Role Not Awarded, even though in this case it is considered as not assessed.
The overview table in the header will display the assessment outcome for the Lead role as Not Awarded.
"Award criteria" section complete
When all information is provided in all subtabs, Award criteria in the Navigation menu is marked with a green check (1). The table in the header is updated with the outcome of the assessment per role (2).
For Host and/or Support, a green check and the word Awarded displays, indicates the outcome of the assessment for each role as acceptable.
If the organisation applied for Lead role, like in our example, the reached threshold is displayed and, depending on the outcome of the assessment, the Lead role marked as Awarded.
Access and answer "Typology" questions
Use the radio buttons to answer the available questions
Click on Typology questions in the Navigation menu.
This section contains a set of questions to be answered using the available radio buttons to select either Yes, No or NA, if available. The questions displayed vary depending on the roles the organisation applies for.
Mandatory questions are marked with a red asterisk *.
"Typology questions" section complete
When all mandatory questions are answered, Typology questions in the Navigation menu is marked with a green check.
Complete the "Comments" section
Use the Navigation menu to access the Comments section.
The Comments section of an assessment allows the expert to provide additional commentary for the applicant and/or National Agency. Some comment fields are mandatory. Different comment fields may be available. The following options are possible:
Comments that are mandatory are marked with a red asterisk (*).
The maximum number of characters that can be used per available comment field in the Comments section is indicated in the top right corner of the text boxes, for example 5000 characters. The counter updates automatically while you type. If the maximum number of characters has been reached, a red 0 is displayed and no more text can be added. No minimum number of characters is required for the comments fields in the Comments section of the assessment.
The Comment field size will expand automatically while you type. When all mandatory comments are provided, Comments in the Navigation is marked with a green check.
Specifics for completion of "Comments" section by expert that conducted Site a visit as part of Host/Support role assessment
If you have carried out a site visit and/or remote interview during the assessment of the host/support roles and the organisation also applies for the Lead role, add Site Visit in the comments field under Internal comments for the NA.
Indicate if there is a "Conflict of interest" or not
"I declare absence of conflict of interest"
Click on Conflict of interest in the Navigation.
If there is no conflict of interest, confirm this by selecting the radio button for I declare absence of conflict of interest. After you confirm there is no conflict, all menu items in the navigation are marked with a green check, indicating completion. The Submit button becomes active.
"I declare conflict of interest"
If there is a conflict of interest, you must indicate it by clicking the radio button I declare conflict of interest. This will result in the Submit button not being activated and the assessment results cannot be submitted. The Conflict of interest section in the navigation will not receive the green check. No further action is required.
Click the "Submit" button and confirm to submit the assessment results
After you have completed the assessment, you have to submit the results.
If no conflict of interest was declared in the previous step and all mandatory information for the assessment is complete, the Submit button (1) becomes active. Click on it to submit the assessment results.
Confirm the submission by clicking on the Confirm and Submit button in the pop-up dialogue box (2). A success message (3) displays.
The expert assessment is completed, all information on screen is greyed out and no more changes are possible.
In the Project information, the submitted assessment is available as PDF file for download or to view in your browser.
Navigate back to "My Assessments" - Expert assignment completed
Navigate back to My Assessments.
The status of the assignment is updated to Assignment completed. The Assignment submission date and Conflict of interest columns are filled in with the respective data.
The columns Decision Lead Role, Decision Host Role, and Decision Support Role display the outcome of your assessment. If the columns are not displayed, click on the Customise button and select them for your view. See My Assessments for details.
If you open the assessment again, it opens in a new tab in read-only mode.
ESC50 - Quality Label Consolidation assignment specifics
When working on a consolidator assignment for an ESC50 - Quality Label application, the basic functionalities are the same as described under How to complete a consolidation assignment.
Continue with the consolidation by accessing the Typology questions. See How to complete a consolidation assignment > 6. Complete "Typology Questions" (if applicable) for the next steps and details.
Specifics for consolidation assignments for assessment with conducted Site visit for Host/Support role by one of the experts
In the case where an organisation applied for Host/Support and Lead role and one of the assigned experts conducted a site visit for the assessment of the Host/Support role, the overview table of the assessment outcome per expert in the expanded header will display for this expert in the Lead role row a score of 0/100 and Not Awarded. This expert did not have to assess the Lead role. The expert only added generic comments and a score of 0 for the Lead role specific Award criteria.
In this example, three experts were assigned to assess the ESC50 - Quality Label application for Host and Lead role. The Lead role row for Expert 1 displays 0/100 and Not Awarded, indicating that this role was not assessed by the expert.
During the consolidation, when using the Insert functionality upon completion of the Award criteria in a consolidation assignment, take note of the following:
When inserting the comments of the individual experts in the consolidation, these comments will state Not assessed or Not Assessed: Site visit and can therefore be easily identified.
For example, Expert 1 assessed only the Host role, Expert 2 and Expert 3 assessed only the Lead role. The Award criteria comments of the consolidation should be consolidated as follows:
When completing the Comments section in the consolidation assignment, add the Internal Comments for the NA from the expert that conducted the Site visit as part of the assessment of Host/Support role. In our example, the Internal Comments for the NA are the comment as provided by Expert 1, stating Site visit.
ESC50 - Quality Label Editor assignment specifics
When working on a editing assignment for an ESC50 - Quality Label application, the basic functionalities are the same as described under How to complete an editing assignment.
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