As the European Commission moves to a unified web presence, staff are being given access to the content management system (CMS) of the ec.europa.eu/info site (the European Commission website). This allows them to manage their web content. The CMS logs all changes made to the website, as well as the user who makes a change.

The European Commission website (former ‘info site’) has been built according to a pre-determined structure (architecture) comprising many levels.

The homepage of the Commission site is considered to be level 0. Child pages of the homepage are considered to be level 1. Child pages of level 1 pages are considered to be level 2 pages and so on in rising numerical order the deeper into the Commission site the user goes.


All content on the CMS is under the responsibility of one or more Commission departments.

The following principles apply

  1. DG Communication is responsible and owner of level 0-1-2-3
  2. From level 4 onwards the relevant departments are responsible for the content in the class(es) to which they are assigned
  3. CMS users should not make changes to content that is not under their responsibility
  4. If a CMS user is not sure whether or not content is their responsibility, they should contact the assigned web coordinator for the EC website of their department

Levels 0-1-2-3

DG Communication is responsible and owner of level 0-1-2-3.

If you would like to request a change on those levels, please follow the change request process.

From level 4 onwards

From level 4 onwards the relevant departments are responsible. Content can be created, updated and removed by the department that owns it. Examples are page updates, inclusion of a new content type such as an event. DG Communication keeps a validator/reviewer role. 

However, the following rules apply

Shared content

Changing content

CMS users should not make changes to content that is not under their responsibility. This includes

If a CMS user discovers an error on the Commission site, they should first contact the content owner (i.e. the person responsible for the content).

If a CMS user is discovered to have erroneously done any of the above, it is their responsibility to discuss it with the content owner and, where necessary, ensure that the content is reverted to its original state. Please note that in the case of deletion, this is particularly time-consuming and complicated for all parties. CMS users should contact Comm Europa Management if they need help in correcting an error.

How to access the CMS

Access and editing permissions are granted only once you have completed the required online CMS training course.

More on the training course and how to Get access to edit content on the /info site

Contact and Support

Need further assistance on this topic? Please contact the team in charge of Europa Domain Management (EU Login required)