In most cases, write out the long form the first time it is used on the page, followed by the acronym in brackets. After that, use the acronym.
In some cases it can be acceptable to use the short form only, if it is:
When in doubt, write it out.
In most cases, use the active voice so that the reader knows who is taking the action.
Instead of …
… you could write
Complaints can be submitted to the Commission in writing.
You can submit a complaint to the Commission in writing.
You can complain to the Commission in writing.
On the other hand, the passive voice can be useful to avoid mentioning the actor, for example if this information is politically sensitive or irrelevant.
In most cases, write out postal addresses as follows:
Name of building
Street name and number
Town (with post code, if known)
For addresses in Brussels, Belgium, provide the street name in French and Dutch, separated by a forward slash.
Rue de la Loi/Wetstraat 200
On the European Commission website, ec.europa.eu/info, postal addresses of Commission departments must never include a street name and use the generic postal address of the Commission.
Infrastructure and Logistics in Brussels
If applicable, you may include the street name in postal addresses of Commission executive agencies
Research Executive Agency
Place Rogier 16
Follow British English spelling conventions, but avoid colloquial terms and expressions that will be familiar only to native English speakers.
Use contractions: don’t, can’t, they’ve, we’ll – unless you want to emphasise the contracted word (not, have, will).
Writing on the web is more conversational than the administrative style used in typical Commission writing - it makes your content more accessible and easier to understand.
Use language that your audience uses, rather than what your colleagues in the European Commission probably use.
If your audience is....
use terms like....
people looking for jobs in other EU countries
jobs abroad, live and work in another EU country
free movement/circulation of labour
companies wanting to do business with the Commission
tenders or contracts
Make sure that the user need(s) your writing is meant to meet is not already covered somewhere else on the Commission's web presence. Search for the subject on the site or ask a policy expert. If relevant content exists elsewhere, link to it, don't duplicate.
FAQs are poor web writing practice because
If you take the time to understand your users’ needs, and plan and write your content accordingly, it will answer their questions that are genuinely frequently asked.
Make sure to follow the rules for naming a file (EU login required).
Use gender-inclusive language that does not refer to the gender of the person where this is not relevant.
Do not use the male pronoun to refer to a generic individual, but also avoid he or she and (s)he. You can do this by
If a customer wishes to complain, he must first contact the national authorities in the country where he made the purchase
If customers wish to complain, they must first contact the national authorities in the country where they made the purchase.
If you wish to complain, you must first contact the national authorities in the country where you made the purchase.
If a customer wishes to complain, they must first contact the national authorities in the country where they made the purchase
These rules also apply to your business partner, even if he is based outside the EU
These rules also apply to your business partner, even if they are based outside the EU
Always use the alternative text description field. This is important because
Captions usually appear below the image in the page. If using image captions, make them meaningful. Captions draw the reader’s eye, so use them to highlight a point from the main text, or add more information. Simply stating what the picture shows is a wasted opportunity.
See Jargon and clear writing alternatives for more information.
Write the person's full name (including their role or position, if relevant) and title the first time you refer to them on the page
In subsequent uses, use Mr or Ms (or other title) followed by the surname (or, for some titles, the first name)
Don’t repeat the person's role as a title in the same piece of content (President X, Vice-President Y, Commissioner Z) unless it is not otherwise clear from the context and the role is significant.
Consider using a short version of the title depending on context and target audience. For example, write Pierre Dubois, the Commissioner for Taxation if the text only talks about the taxation part of his remit.
Negatives can make a sentence difficult to understand.
Instead of …
not less than a year
at least a year / a year or more.
does not comply with
violates / infringes
Plain language is easier to understand. It will not make you seem less educated or elegant. It will make you more credible.
It's not just a question of style.
“Clear and simple language” is a requirement of the World Wide Web Consortium (W3C) standards. The European Commission has committed itself to these internationally-recognised standards in accessibility of public websites and content - COM(2001) 529. To this end, the Commission runs its own Clear writing programme (EU Login required) and offers a writer's toolbox (EU Login required), which provides practical tips on writing clearly both in print and for the web.
Avoid them except on news pages, in press releases and in blog posts.
They rarely contain actionable information. People come to websites to do something.
If you use quotes, then
Why keep it short?
Streamline your writing to help them find information by
If your sentence is longer than 25 words, break it down into smaller units of meaning. Research shows that more than 90% of readers understand what they are reading if the average sentence length is 14 words. At 43 words, comprehension drops to less than 10% (Source: Gov.UK).
Please refer to GoPro's guidelines on how to write short titles for legal acts.
Avoid the easy, running style used for print documents – instead aim for spare and functional prose that makes every word count.
No need to always spell out the full official titles of people, bodies, laws, agreements and other documents, etc.
Use only the key words/concepts readers need to understand. Make the name into a link, and this will take people to the full official title if they need it.
UNESCO Convention on the Promotion and Protection of Cultural Expression
UNESCO convention on cultural expression
We know that UNESCO isn’t trying to stamp out cultural expression
Minister for Financial Affairs
Ministry for Social Security, Generations and Consumer Protection
Social security ministry
(in texts mainly about social security - just use the relevant part of the title)
Laws, official documents, programmes, etc.
Regulation (EC) No 689/2007 of the European Parliament and of the Council of 21 March 2007 establishing and amending the rules on data protection
EU regulation 689/2007 on data protection
(Note – if there are several instances of the same regulation, be sure to differentiate between them)
White paper on environmental protection
environment white paper
In 2002 the Council and the European Parliament adopted a Regulation establishing the European solidarity fund.
In 2002 the EU decided to set up a European solidarity fund
The Copenhagen summit on 12 June 2005 that addressed the issue of Climate Change
The 2005 Copenhagen summit on climate change
EU initiatives aimed at protecting human health from the risks which may be caused by dangerous chemical substances
EU initiatives to protect people from dangerous chemicals
Where the Commission's services make representations to the authorities of the Member State against which the complaint has been made, they will abide by the choice you have made regarding disclosure of your identity. Where you have not indicated your choice, the Commission's services will presume that you have opted for confidential treatment
If we have to contact the authorities you complained about, we will keep your identity confidential unless you state otherwise
[64% shorter than the original text]
It is often the case that a complaint is sent…
Complaints are often sent…
The first thing to keep in mind is that you must update your pages regularly …
You must update your pages regularly …
quantities - in the majority/number of cases, a large proportion of, low level/amount/volume/extent of, a total of
many, some, few or most
time phrases - at (the) present (time) / at an early date / in the near future /
The participants have recognised that […] dialogue between these cultures […] is an essential factor in bringing their peoples closer, promoting understanding between them and improving their perception of each other.
Dialogue and respect between cultures and religions are a necessary pre-condition for bringing the people closer. The mass media can play an important role in the reciprocal recognition and understanding of cultures as a source of mutual enrichment.
It's enough to simply say, “Dialogue between cultures brings people closer”.
The original passage says essentially the same thing about 7 times!
When the “European Economic Area Treaty” (EEA Treaty) came into force on 1st January 1994, and Austria joined the European Union (EU) on 1st January 1995, secondary EC law also took effect in the area of social security (included in this are, in particular, Regulations 1408/71 and 574/72 relative to social security provision for migrant workers).
Social security in Austria is now also covered by EU law (in particular regulations 1408/71 and 574/72 on social security provision for migrant workers).
“Now” is what interests readers - not intricate historical details.
Many nouns ending in -ion are simply verbs in disguise. Ask yourself if there is a verb that could replace your noun phrase.
Instead of …
carry out an evaluation of
give consideration to
since the accession of Poland to the EU
since Poland joined the EU
It is important to keep the title tag under 60-65 characters. This recommendation is based on user experience and SEO.
Here are a few examples (based on true stories) that could help you to understand how improvements can be made.
Title / URL
EUROPEAN COMMISSION | POLICIES, INFORMATION AND SERVICES
POLICIES, INFORMATION AND SERVICES | EUROPEAN COMMISSION
ABOUT THE EUROPEAN UNION | EUROPEAN COMMISSION
Technically fine, but it fails to show that you are in the Information part of the website, for example:
About the European Union - Policies, Information and Services | European Commission
That's too long (83 chars). Given that the context is clear, consider deleting the references to European:
ABOUT THE UNION - INFORMATION SERVICES | EUROPEAN COMMISSION
STRATEGY | EUROPEAN COMMISSION
It is not clear from the title which strategy is being talked about
STRATEGY AND ACTION PLAN OF THE EUROPEAN UNION | EUROPEAN COMMISSION
BETTER REGULATION: WHY AND HOW | EUROPEAN COMMISSION
"why", "and" and "how" are stopwords, their use should be avoided in titles
BETTER REGULATION IN THE EUROPEAN UNION | EUROPEAN COMMISSION
FIND A PARTNER | EUROPEAN COMMISSION
Search results for "Find a Partner in Europe" show dating sites as ads but EU/EC-related pages as indexed pages. Unfortunately we haven't made it to the first page yet, but wait for Valentine's Day.
FIND A PROJECT OR FINANCIAL PARTNER | EUROPEAN COMMISSION
DIRECTORATE-GENERAL FOR AGRICULTURE AND RURAL DEVELOPMENT | EUROPEAN COMMISSION
With this as the h1 heading, the page should be a page about DG AGRI itself. It's not. It's a page of Planning and Management documents related to DG AGRI. These are not the same thing.
The h1 heading should summarise precisely what the page contains.
Better titles would be:
Simulating a search result
You can use SEOmofo to see how your page will appear in search engines. Just insert the title and meta description to check if the length is ok.
If you require further assistance, please contact:
Europa Web Communication
The Europa Web Guide is the official rulebook for the European Commission's web presence, covering editorial, legal, technical, visual and contractual aspects.
All European Commission web sites must observe the rules and guidelines it contains.
Web practitioners are invited to observe its contents and keep abreast of updates. More information about the web guide.