This section covers website content added by users.
Some websites owners allow users to add content. These users are members of the public (e.g. citizens, stakeholders, other organisations). The type of content they may add is:
Irrespective of the nature of the content added by users, moderation is a means to identify and delete unsuitable content as fast as possible to protect the European Commission’s reputation.
The following content must always be deemed unsuitable:
Unmoderated user-generated content on websites in the europa.eu domain is not permitted. Site owners must monitor what appears on their site, and detect and delete unsuitable content as quickly as possible.
Moderation may be carried out by:
The moderator is responsible for:
NB: The moderator may invite users to report any contribution they find inappropriate. For example, by offering users to fill in and send a report feedback form created for this purpose. If the opportunity to report unsuitable content is given to users, the moderator is responsible for receiving the feedback and removing the content when unsuitable.
There are two types of moderation:
Any user-generated content on Commission websites must be either pre- or post-moderated by the service that owns the website. Specific content contribution rules should be available and accepted by the users.
The content is checked before it goes live based on the content contribution rules published on the website.
An appropriate privacy statement must appear on the website that mentions the content is user generated with pre-moderation. Users have to agree with this statement.
If the site offers the possibility to post content anonymously, without registration, then the site owner should pre-moderate posts.
Post-moderation is limited to cases justified by exceptional business needs and must respect the conditions below:
Websites that allow users to add content should clearly state this. Site owners must define and document a clear procedure for moderation and inform users about it.
“All user-generated content is provided as-is. The European Commission does not endorse any views, opinions or advice expressed by visitors to this website.”
Legal notice: site owners should carefully manage what personal data they collect and store. Site owners are responsible for their site’s compliance with the data protection regulation.
Need further assistance on this topic? Please contact COMM Europa Management.
The Europa Web Guide is the official rulebook for the European Commission's web presence, covering editorial, legal, technical, visual and contractual aspects.
All European Commission web sites must observe the rules and guidelines it contains.
Web practitioners are invited to observe its contents and keep abreast of updates. More information about the web guide.