When a website allows the public (citizens, stakeholders, other organisations) to:
moderation is mandatory in order to identify and delete unsuitable content as fast as possible to protect the European Commission’s reputation.
Site owners are responsible for the content of their website. It is important to monitor what appears on the site, even with users from a trusted source, who are given a login.
Moderation can be carried out before or after the content is published. In all cases, site owners must organise regular checks to detect and delete unsuitable content as quickly as possible.
Site owners must define and document a clear procedure for moderation.
Moderation can be carried out by:
The moderator is responsible for:
NB: The moderator may invite users to report any feedback item or suggestion they find inappropriate. Users can fill in and send a report feedback form created for this purpose. The site owner decides if users should be involved or not, and if so, the moderator is responsible for receiving the feedback forms and following the usual procedure regarding unsuitable content.
What is unsuitable content?
We consider the following kinds of content unsuitable:
Legal notice: site owners should carefully manage what personal data they collect and where they store them to ensure they are data-protection compliant.
For more information about data protection, contact COMM Europa Management.
Need further assistance on this topic? Please contact COMM Europa Management.
The Europa Web Guide is the official rulebook for the European Commission's web presence, covering editorial, legal, technical, visual and contractual aspects.
All European Commission web sites must observe the rules and guidelines it contains.
Web practitioners are invited to observe its contents and keep abreast of updates. More information about the web guide.