Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Reverted from v. 7


European Commission websites:

  • if required, must make use of Europa Webtools whenever there’s a justified business need that Webtools can cater for
  • cannot feature third party tools and services

If a justifiable business need cannot be addressed by any of the corporate tools and services then


a justified request to approve a


tool or service may be submitted. See below.

Third party tools

Third-party tools and services


  • web components, installed on the Commission infrastructure, but not developed in-house e.g charts, maps, social media feeds, etc.
  • commercial services that interact with or load/submit data to servers that are not part of the Commission infrastructure and thus beyond the control of the Commission, e.g. Google Analytics, embedded YouTube videos, embedded web fonts (e.g. Google Fonts), embedded maps, charts, surveys, content delivery networks (CDN), etc.


  • privacy and data protection - third party products often use permanent cookies and other tools
  • business continuity - the European Commission has no influence over maintenance
  • legal uncertainty - terms of use can be changed without notice, content may not be in line with EU-political views
  • dependency - webmasters have no full control over these tools
  • limited accuracy assurance - providers can change data collection without notice, and use differing methods to collect data
  • security - including undesired redirections or malware
  • endorsement - any use serves as implicit endorsement by the European institutions, which is a breach of competition rules


To avoid the risks related to the use of third-party tools and services, DG Communication offers corporate solutions maintained in-house maintained corporate solutions, often based on verified and approved third-party tools, which can be integrated into any CMS technology.

Europa Webtools are based on the following principles:

  • offer features, corporate out-of-the-box features 

  • in - line with corporate rules for public-facing websites standards in terms of styling

    , accessibility

    , usability

  • privacy

  • political aspects

  • responsive design
  • and cookie rules

  • straightforward to implement and with dedicated corporate support
  • in case of any 3rd-party dependencies, these are centrally hostedmaintained 
  • standard functionality and labels available in 24 languages


Requests for improvements to a tool or service that is part of the Europa Webtools offer can be sent by email to Comm Europa Management. After assessment, your Europa account manager or the Webtools corresponding product owner will contact you.

Requesting the approval of a 3rd-party tool

In exceptional cases, when a duly justified business need cannot be fulfilled by corporate solutions , nor their improvements, nor or approved 3rd-party tools might be able to cater for a justifiable need. If such is the case, a request to approve a 3rd-party tool can be conveyed to COMM EUROPA MANAGEMENT. DG Communication expects to receive a test page that implements the 3rd-party tool. DG Communication will then start a procedure that:

  • assesses


  • the risk considering the requirements of Regulation (EC) 45/2001, Decision C(2006)3602 and Directive 2009/136/EC. This risk assessment will cover at least the above risks related with the use of third-party tools and services and will include a consultation with the DPO and HR.DS
  • accessibility
  • background maps in line with the political view of the EU if maps are applicable.


  • the aforementioned actions have lead to a positive outcome, your class manager or the corresponding product owner will contact you


Data protection

Any personal data that is processed as part of any task relating to the development of the European Commission's web presence must be done so in compliance with Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018.


Contact and support

If you require further assistance, please contact: