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Departments then need to send the request to Comm Europa Management - CEM (with Europa account manager in Copy).

Departments should provide sufficient information for DG Communication to understand the content and the reason for the change request.

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DG Communication does need to be informed via Comm Europa Management - CEM (with Europa account manager in Copy) about updated items if they are any of the following:

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Departments to contact their Europa account manager.

Escalation procedure

In case of disagreement on any of the above mentioned issues, that can't be solved between the DGs web coordinator(s) and the Europa account manager, the following escalation procedure applies:

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