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Web traffic

The European Commission owns more than 665 websites.

In 2018, the Europa domain received more than 322 million visits over the year (measured on 230 sites) and received an average of 18 million unique visitors per month. See the table below for the ten most visited websites.


Website                                                                                     Visits (2018)
Eur-Lex47.978.085
European Union website (europa.eu)27.962.873
EC core site25.666.735
Your Europe24.009.582
Eurostat14.472.862
Taxation and Customs13.321.602
EURES10.259.200
Research & Innovation10.128.807
Rapid7.882.201
GROWTH7.665.845

User satisfaction

The Commission aims to serve citizens and stakeholders with an easy-to-use, relevant and coherent web presence. To monitor progress, it measures user satisfaction. The ‘Satisfaction Index’ is one corporate KPI which measures the experience of website users in trying to complete what they came to do on the Commission web presence. The survey was carried out for the first time in 2014, resulting in a baseline Satisfaction Index of 60%. An iteration was carried out in 2018, resulting in a Satisfaction Index of 64%.

Factsheets

The KPI Satisfaction Index

The 2018 Satisfaction Index

2018 Satisfaction survey 

Resources

Contact and support

If you require further assistance, please contact:

Comm Europa Management

European Commission
DG Communication 
Unit B.3 
Europa Web Communication 



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The Europa Web Guide is the official rulebook for the European Commission's web presence, covering editorial, legal, technical, visual and contractual aspects.
All European Commission web sites must observe the rules and guidelines it contains.
Web practitioners are invited to observe its contents and keep abreast of updates. Read more.